Lincoln MKX Complaints (2017)

52 consumer complaints on file.

#11327381June 5, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRINSON FORD LOCATED AT 1951 E. HIGHWAY 31, CORSICANA, TX 75110, (903) 874-8880, AND THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320003April 2, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
10 MILES AFTER STARTING OUR 2017 LINCOLN MKX IT SUDDENLY GAVE ME THE WARNING CODE OF ERROR: VEHICLE SHUTTING DOWN NOW. THE CAR COASTED ACROSS 5 LANES OF SPEEDING TRAFFIC. I ALMOST DIED WITH OUR SMALL CHILD IN THE CAR. THE CAR RESTARTED FINE ON THE SIDE OF THE ROAD. SANDERSON LINCOLN TOWED THE CAR AND DID THE BARE MINIMUM TESTS ON THE CAR PER THE MANUFACTURER STANDARDS. I REQUESTED THEM TO DO MORE AS THIS EXACT SAME SITUATION HAS HAPPENED TO OTHER LINCOLN OWNERS MULTIPLE TIMES IN ONE CAR. THERE HAS ALSO BEEN A RECALL ON THIS ON PREVIOUS YEARS. THIS VEHICLE ALSO HAD SOME STRANGE ACCELERATION ISSUES WHEN WE INITIALLY BOUGHT IT AND IT WAS DISMISSED BY THE SERVICER. LINCOLN CUSTOMER SERVICE NOW TOLD US WE ARE OUT OF LEMON LAW AND THEY CANNOT HELP US. DUH. LINCOLN CUSTOMER SERVICE ALSO DID SHADY THINGS TO US. THEY WOULD CALL US AT 11PM FLORIDA TIME FROM A DUMMY PHONE LINE SO THAT THEY COULD "SAY" THEY CALLED US. THE SERVICER REPLACED OUR BATTERY AND CALLED IT A DAY. INITIALLY THE MANUFACTURER SEEMED OUTRAGED THAT THE BATTERY COMPLETELY FRIED ON THE VEHICLE DURING TESTING....THEN THEY SUDDENLY CHANGED THEIR TUNE AND SAID WE WERE OUT OF LEMON LAW IN OUR STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244588August 17, 2019
UNKNOWN OR OTHER
HAS CARBON MONOXIDE IN THE CABIN ON HIGHWAY DRIVING . I HAVE A CO METER AS I HAVE HAD THE CAR IN TO DEALER 7 TIMES FOR SAME ISSUE & IT IS STILL NOT FIXED. THEY NOW CLAIM IT IS OK BUT STILL HAVE 15 PPM IN 10 MINUTES OF DRIVING ON HIGHWAY AND LEVEL STILL RISING. THEY SAY THIS IS AN ACCEPTABLE LEVEL. I OPEN WINDOWS & CO LEVEL DROPS TO 2PPM. THEN CLOSE WINDOWS & METER READS AGAIN IN 15 MIN 15PPM. THIS CAR IS NOT SAFE. & LINCOLN WILL NOT TAKE IT BACK. PLEASE CONTACT ME & TAKE CAR FOR TESTING IF YOU WISH I HAVE 3 MONTHS LEFT ON LEASE .THEN SOMEONE NEW WILL DIE DRIVING THIS NOT KNOWING THIS ISSUE. THIS HAS BEEN GOING ON FOR 2.5 YEARS DOES NOT HAVE ISSUE IN CITY DRIVING METER DOES NOT MOVE OVER 3PPM . ONLY ON HIGHWAY DRIVING. EVEN MORE WHEN CLIMBING GRADES . LEVELS GO UP TO 15PPM IN 5-8 MIN. THEN OF COURSE I OPEN WINDOWS. LAST FIX 8-15-19 THEY CLAIM TO HAVE FIXED A BAD BACK DOOR SEAL. DID NOT CHANGE LEVELS WHEN DRIVING ON HIGHWAY SAME .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244537August 16, 2019
ENGINE
I WAS DRIVING AT 50 MPH ON A MAIN HIGHWAY WHEN SUDDENLY HEARD A BELL TONE, THE CAR BEGAN TO SLOW DOWN, THE ENGINE HAD SHIFTED INTO NEUTRAL AND THE MESSAGE CENTER STATED THE ENGINE WAS SHUTTING OFF. I STEERED TO THE SIDE OF THE ROAD AND RESTARTED THE ENGINE. THIS HAS LEFT ME QUITE SHAKEN AS WE HAVE ONLY OWNED THIS VEHICLE FOR A LITTLE OVER 2 WEEKS AND DO NOT KNOW WHAT TO EXPECT. WE HAVE SEEN THIS HAS OCCURRED WITH OTHER OWNERS, ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231310July 10, 2019
ELECTRICAL SYSTEM
WE HAD TAKEN OUR LINCOLN FOR WARRANTY WORK ON THE NAVIGATION/STEREO AND IT WAS DETERMINED A PART NEEDED TO BE ORDERED. WE WERE TOLD WE COULD DRIVE THE CAR WHILE WAITING ON THE PART TO ARRIVE BUT WHEN WE WENT TO PICK IT UP OUR CAR WOULD NOT START. THE DEALERSHIP CHARGED THE BATTERY AND RAN IT THROUGH SOME TESTS AND EVERYTHING CHECKED OUT SO WE PICKED IT UP THE NEXT DAY. ONE DAY LATER THE VEHICLE ONCE AGAIN WOULD NOT START. DEALERSHIP ONCE AGAIN CHARGED BATTERY AND RAN IT THROUGH TESTS AND ONCE AGAIN EVERYTHING CHECKED OUT. WE DECIDED TO LEAVE THE VEHICLE AT THE DEALERSHIP UNTIL THE PART FOR THE NAVIGATION/STEREO WAS REPLACED AND THEN PICKED IT UP. WE DROVE IT ABOUT A WEEK WITH ABSOLUTELY NO PROBLEMS UNTIL I WAS PULLING OUT OF A PARKING LOT INTO A STREET AND MY CAR LOST ALL POWER INCLUDING STEERING WITHOUT ANY WARNING. I MANAGED TO COAST INTO A SINGLE LANE SO I WASNT BLOCKING THE ENTIRE STREET. MY CAR WOULD NOT RESTART GIVING A MESSAGE ABOUT POWER FAILURE OR POWER OFF ON THE DISPLAY. I TRIED RESTARTING SEVERAL TIMES WHILE SITTING BLOCKING TRAFFIC INCLUDING TAKING THE KEY FOB OUT OF THE CAR COMPLETELY FOR A FEW MINUTES THEN PLACING IT BACK IN THE CAR HOPING SOMETHING WOULD RESET AND STILL HAD NO LUCK. A TOW TRUCK ARRIVED AND TOWED MY LINCOLN INTO THE DEALERSHIP WHERE IT STARTED RIGHT UP SO NO CODE COULD BE FOUND. THE DEALERSHIP HAS NO WAY TO FIX THE ISSUE WITHOUT CODES. I FEEL LUCKY THIS PROBLEM HAS ONLY OCCURED IN RELATIVELY CALM TRAFFIC AND NOT WHILE I WAS ON THE INTERSTATE WHERE THIS ISSUE COULD BE DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229749July 6, 2019
ENGINE
DURING HARD ACCELERATION, THE SMELL OF ROTTEN EGGS ENTERS THE CABIN REGARDLESS OF WHAT TYPE OF FAN IS BLOWING (AIR CONDITIONING - FRESH AIR OR RECIRCULATE). LINCOLN UNDER A TSB CLAIMED THAT THEY FIXED THE PROBLEM BY RESEALING THE REAR SEALS TO THE REAR HATCH. THE SMELL CONTINUES AND IF YOU DO RESEARCH, THIS IS A WIDESPREAD PROBLEM IN FORD EDGE'S, EXPLORER'S AND LINCOLN MKX'S. FORD DOESN'T SEEM TO THINK THAT EXHAUST ENTERING THE CABIN FOR WHICH THEY DO NOT HAVE FIX FOR IS WORTHY OF A SYSTEM WIDE RECALL. I SUSPECT THAT CARBON MONOXIDE AND OTHER POISONOUS GASES ARE ENTERING THE CABIN AND CANNOT BE GOOD FOR THE OCCUPANTS... THIS ISSUE WAS PRESENT FROM THE FIRST DAY I LEASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182361February 25, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR SHUTS OFF WITHOUT WARNING WHEN YOU ARE DRIVING. IT HAS HAPPENED 6 TIMES IN THE LAST 3 MONTHS. THE POWER STEERING SHUTS OFF AND THE CAR COMES TO A COMPLETE STOP BEFORE YOU ARE ABLE TO TRY TO RESTART THE CAR. THIS IS A VERY SERIOUS SAFETY ISSUE WHEN THIS HAPPENS ON A BUSY HIGHWAY AND YOU ARE IN THE FAST LANE OR MAKING A LEFT TURN ACROSS ONCOMING TRAFFIC. I TOOK THE CAR TO A LOCAL DEALER (JERRY'S FORD OF LEESBURG VA) AND IT IS NOT SHOWING ANY MAINTENANCE CODES FOR THE ISSUE AND THEY SAID THERE IS NOTHING THEY CAN DO. I SPOKE TO FORD (CASE# CAS-17221031-Z4L4R3) AND THEY SAID TO DRIVE THE CAR UNTIL THE ISSUE HAPPENS AGAIN AND HAVE IT TOWED BACK TO THE DEALER AS RESTARTING THE CAR WILL CLEAR THE MAINTENANCE CODE. I TOLD FORD THIS WAS UNACCEPTABLE DUE TO THIS BEING A VERY SERIOUS SAFETY ISSUE AND I DIDN'T THINK IT WAS A GOOD IDEA TO PUT SOMEONE'S LIFE AT RISK TO TROUBLE SHOOT THE PROBLEM WITH THE CAR. FORD HAS NO OTHER OPTIONS AT THIS TIME. FROM RESEARCH I HAVE DONE ONLINE I CAN SEE OTHER PEOPLE HAVE HAD THIS SAME EXACT ISSUE. NHTSA ID NUMBERS 11047965 AND 11055106 SEEM TO BE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156123December 5, 2018
UNKNOWN OR OTHER
STRONG SMELL OF EXHAUST LEAKAGE COMING FROM REAR OF VEHICLE WHEN ACCELERATING. OTHER OWNER OF MKX HAD SAME PROBLEM AND DEALER HAS CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081298March 26, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE SUN ROOF CRACKED WITHOUT IMPACT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024701September 20, 2017
POWER TRAIN, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO HAVE A TOW MODE, WHICH WOULD ALLOW THE VEHICLE TO TOW. WHILE THE 39,000 LBS VEHICLE WAS TOWING A 50,000 LBS RV, THE VEHICLE'S BATTERY FAILED. THE VEHICLE WAS DESIGNED TO GO INTO PARK MODE, WHICH LOCKED ALL FOUR TIRES WHEN THE BATTERY FAILED. ONCE THE VEHICLE WENT INTO PARK MODE, IT CAUSED THE VEHICLE TO BE DRAGGED BY THE RV FOR SEVERAL MILES. THE CONTACT STATED THAT THE PARK MODE FEATURE SHOULD NOT OCCUR SINCE THE VEHICLE WAS IN NEUTRAL WHEN IN TOW MODE. THE CONTACT CALLED CAMELBACK FORD (1330 E CAMELBACK ROAD, PHOENIX, AZ 85014; 602-635-7551) AND WAS INFORMED THAT THE VEHICLE FUNCTIONED AS EXPECTED ACCORDING TO THE DESIGN OF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015815August 16, 2017
UNKNOWN OR OTHER
STRONG SMELL OF ROTTEN EGGS IN PASSENGER CABIN. BECAME STRONGER AS VEHICLE SPEED INCREASES . A/C IN USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014999August 14, 2017
UNKNOWN OR OTHER
STRONG SMELL OF ROTTEN EGGS IN PASSENGER CABIN. BECAME STRONGER AS VEHICLE SPEED INCREASES . A/C IN USE. ALL PASSENGERS DEVELOPED HEADACHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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