Lincoln MKX Complaints (2016)

156 consumer complaints on file.

#11660238May 11, 2025
SERVICE BRAKES
Right rear brake line ruptured while driving. I felt the pedal go to the floor, pulled over and got towed home. Upon inspection of the line, I see that it split at the connection of the lies, no one else has inspected it, obviously people could have been killed, and Ford has recalled the same thing for the front lines...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658950May 5, 2025
SERVICE BRAKES
Rear brake hose rupture. Have previously experiences rupture in front hose while driving associated with recall.Repaired April 2024. This time I was leaving a grocery store and had similar experience. Was thankfully still parked. Had car towed to dealership. Diagnosed as rear brake hose rupture. No brake light warnings, nothing noted during last oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653321April 7, 2025
SERVICE BRAKES
Brake hose burst suddenly causing loss of all fluid and pressure. Hose is bent at an acute angle causing unnecessary stress on the hose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645280February 27, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
My backup camera will become green and distorted when backing up. This is intermittent and not constant. When this happens I can’t see what is coming
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634018January 4, 2025
POWER TRAIN, STEERING, SUSPENSION
The rear differential appears to be an issue on these vehicles. 2021-2022 models/vehicles were recalled for having an issue with the rear differential. Fortunately there was not an accident with my vehicle as I was able to determine that it shouldn’t be driven. However, I’m told by the dealership that there are 155 vehicles waiting for the same repair (a rear differential replacement), and that the part to repair it is unavailable. With this information, I can’t Imagine how many vehicles are still on the road with this problem. There does not appear to be a recall on older models, nor has this issue been reviewed by the mechanics that work for the company. At the very least, this issue should be reviewed during routine maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608569August 14, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
A dangerous stall of the engine happens when accelerating,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585615April 27, 2024
ENGINE
I have an oil consumption issue. There is a technical service Bulletin# 19-2243 indicating this is a known problem with my SUV. My Lincoln Protection Plan and Lincoln Corporate refuse to assist in replacing the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574530February 28, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Told by Diamond Ford in Lancaster CA that my Lug Nuts need to be replaced at the cost of $225.00. I have been driving for 60 years and Never had to replace Lug Nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570466February 7, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 45 MPH and depressing the brake pedal, the brake assist, brake, traction control, and anti-skid warning lights illuminated. The auto-braking system became inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who replaced the wheel hub, wheel sensor, lower control arm, and ball joint. Additionally, the mechanic informed the contact about several low voltage codes. The battery, alternator, and starter were working as designed, but there was low voltage. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560197December 14, 2023
UNKNOWN OR OTHER
Six months ago I had to replace the catalytic converter on my car - per the dealership. I have just been told that the 2nd one needs replacing. My car is under 8 years old and less than 90,000 miles. The replacement cost of the 1st one was 2399.30. The 2nd one is 2464.62. Replacement is required by state and federal governments and essential for protecting the environment - and yet who can afford to have them fixed? All information online indicates they should last at least 10 years, if not indefinitely. I have been driving for 50 years and never had to replace one, and now two.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553018November 1, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
My Car has swollen lug nuts . I was informed of this by a Dealer who refused to remove the nuts to rotate the tires . I expressed a concern that I had a flat would the lug wrench remove nuts . I was told probably not. I travel long distances . This possibly means I could be stranded for an extended time due to a known fact. I have replaced the nuts but believe I should have been notified earlier by Lincoln .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534597July 26, 2023
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
I have spent numerous (more than 3 major problems) For example, a lot of dollars fixing water pump. The design is messed up where they place the water pump. Thousands in labor. The electric driver control malfunction and tire pressure is always lit. This occurred on drive home from brake recall fix. The engine stalls and also leaks. The seat moves sometimes without me wanting it to. The emergency brake slams on and stops and locks the car when in drive or reverse. Lincoln has been zero help and gave false promises.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530156July 3, 2023
VEHICLE SPEED CONTROL:THROTTLE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN
The contact owns a 2016 Lincoln MKX. The contact stated that on several occasions while driving at undisclosed speeds, the contact heard an abnormal sound coming from the hood of the vehicle. The contact stated that at start-up there was an abnormal sound coming the hood of the vehicle. The check engine warning light and the tire pressure warning light illuminated. The contact then stated that while driving at an undisclosed speed with the accelerator pedal depressed, the vehicle decelerated to approximately 25 MPH and went into LIMP Mode. The vehicle was taken to the dealer where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was provided a case number. No further assistance was provided. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523780May 25, 2023
ENGINE
Engine shutoff suddenly while driving, mainly on freeways & roads that have long downhills, while foot is off the gas pedal. But it happens on flat roads also. The stability control lights comes on, & I have to pull over with residual speed put suv in park, turn engine button off & wait for seat to return to neutral position then restart. This had happened at least 12 times & mostly in dry conditions while driving straight with no lane changes. Dealer could not duplicate & find the problem, visited them 4 times so far. Otherwise it will not start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519762May 1, 2023
WHEELS
Had to replace all lug nuts. They were destroyed when the tire was changed. The mechanic showed me that the lug nut was swollen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519580April 29, 2023
UNKNOWN OR OTHER
In 2019 the rear liftgate on my 2016 Lincoln MKX would open correctly and then immediately start automatically closing causing whomever was standing at the rear of the vehicle to abruptly jump out of the way of the closing hatch to avoid serious injury. I am a 73 year old woman and my husband is 75. If we were unable to get out of the way of this malfunctioning closing hatch, this could result in serious injury or death. This issue was repaired under warranty by the dealer on December 19, 2019. Yesterday on April 28, 2023, this malfunctioning rear hatch issue started again almost caused serious injury to my young niece.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513431March 23, 2023
SERVICE BRAKES
I placed my foot on the Brake to release the Emergency brake. I heard a pop. The brake pedal immediately went to car floor. I didn’t know what it was initially but quickly realized something was wrong with my brakes when I was on the highway. When I tried to brake the pedal went to the floor and the car did not slow properly. I made it to the subdivision entrance when the low brake fluid indicator light came on. I made it home safely. When I stopped, smelled an odor (I was told it was likely brake fluid). I had it towed to the dealership. It was diagnosed the day after, informing me brake line had broke. I asked what was the cause and possibly wear and tear? He informed a weak spot in the line. I called Lincoln customer relations bc it’s a safety issue whether it is a new or old car under warranty to address my concerns. They explained I would have to pay since a warranty was not in place. As a customer, my car is under 100, 000 miles and I service it routinely. I am more concerned of this being an issue with safety than a warranty being in place. My son or myself could have been in a bad accident sustaining serious injuries with no brakes. The Lincoln rep implied my car was old, which is an insult. It’s only 7 years old. My 22 year old Toyota is still working and the brake line has never broke. I was informed by the service tech it is unusual to see this occur in the back brakes. The brake line/hose broke and the brake fluid leaked out. In my opinion, it’s a defect, durability, and a safety issue regardless of the age of my car. It is a much bigger problem that should be addressed. The customer service rep and her manager were eluding to their extended warranty program and they could not offer financial assistance. I have paid more for services when I feel it’s wear and tear. It is a safety issue with a possible defective part, which I should not be responsible to pay, regardless of a warranty being in place or not. Safety and durability are the bigger issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507461February 15, 2023
ENGINE, ELECTRICAL SYSTEM, SEATS
The major problem occurred right after purchase as check engine light came on. The dealership was no help and refused to take vehicle back. The vehicle is nice looking but the mechanical is a lemon. I purchased this in 2020 and paid $24000. It’s a 2016 Lincoln mkx. I repaired problems and due to covid and my lifestyle I rarely traveled. I have more medical issues and require more frequent doctor visits. I never went back to Brennegen after not standing by this vehicle shortly after purchase. I just tried to focus on the positive and started doing business elsewhere. I maintained proper service. Brennegen did not disclose active recall before purchase. Since purchase I have repaired two problems brakes, and fire risk to engine. At this months regular oils change my current mechanic Dahl ford said the water pump was leaking. The estimated repair is $5000. I paid just to have it diagnosed yesterday as I have not $5000. I followed their advice and parked this. My vehicle is currently not drivable. I investigated and discovered Lincoln Ford has several class action lawsuits filed against them. Many consumers have the water pump problem and unfortunately Lincoln was well informed of this since 2007 and purposely have not fixed the issue. Yet currently many consumers like me are in danger of eminent engine failure and catastrophic failure of Lincoln vehicles. The cost is far more expensive for many and consumers should not be victims of lemons and fraud. Lincoln knew and currently knows of problem. They denied to buy back my vehicle or repair it. The case was just filed yesterday and Lincoln denied it in less than 12 hours. Without any Investigation Or explanation they just told the other department rep to call me back and deny my complaint. I am not the only o e and lawyers are now involved in class action . Please help me start o e I. My area or get Lincoln to stand behind their advertisement as this is a blatant lie. The water pump is too expensive to fix. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506754February 11, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Rear doors would not latch after being opened in 24° weather. This situation happened after the car was preheated outdoors and persisted throughout a 60 mile trip. Car had to be parked with the doors held shut using the seat belts to keep them closed. After returning during above freezing temperatures the door worked as it should. Children had to hold doors shut during trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502694January 19, 2023
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The power steering went completely out while I was driving down the highway. I believe the problem is related to the power steering control module and the electric assist rack and pinion steering. It was the most dangerous situation I ever encountered. I narrowly missed causing an accident. There are several makes of Ford/Lincoln vehicles that have this problem dating back to 2011. The service advance trac displayed, steering assist fault service required displayed, pre collision assist not available displayed, hill assist not available displayed and a few others. They first appeared on Dec. 4th and next appeared around the 28th. The MKX is currently at Joe Machens Lincoln in Columbia, MO being inspected by the dealership and endurance, my warranty company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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