Lexus CT Complaints

175 consumer complaints on file.

#11299912January 16, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEXUS IS AWARE OF A SAFETY ISSUE THAT HAS CAUSED FIRES DUE TO AN IMPROPER WIRING HARNESS INSTALLED ON TOYOTA PRIUS AND LEXUS CT200H VEHICLES. I ASKED FOR THIS TO BE COVERED UNDER THE WARRANTY ENHANCEMENT PROGRAM (I WAS NOT MADE AWARE OF THE EXISTENCE OF IT TILL VERY RECENTLY, BUT IT EXPIRED IN OCTOBER 2019). THEY REFUSED, CITING THE FACT THAT I DID NOT SPEND ENOUGH MONEY WITH LEXUS TO SERVICE THE VEHICLE. NOW, EVEN AFTER LIGHTBULB AND FUSE REPLACEMENT, THE LOW BEAM HEADLIGHTS IN THE VEHICLE ARE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299430January 14, 2020
ENGINE, POWER TRAIN
SEVERAL CLAIMS OF SHUTTER RESULTING IN LOW POWER WHEN LEAVING A STOP. BECAUSE THE ENGINE TURNS OFF ENTERING EV MODE. IN THE CORSE OF 20 SECONDS THE CAR WITHOUT NOTICE UNTIL TAKING OFF ENTERING ICE ENGINE OPERATION A MASSIVE SHUTTER HAPPENS THAT WHEN LOTS OF FORWARD POWER. THIS IS AN ISSUE WHEN NO ISSUES NOTED WAITING TO CROSS INTERSECTION OR PULLING INTO TRAFFIC WITHOUT WARNING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11297250January 5, 2020
ENGINE
HIGH OIL CONSUMPTION. I HAVE TO ADD A QUART OF OIL EVERY 1000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290081December 19, 2019
ENGINE, UNKNOWN OR OTHER
I EXPERIENCE THE ENGINE HAVE BURN SO MUCH OIL BETWEEN SERVICE (10K MILES). I HAD CONTACT THE DEALERSHIP, AND THEY HAVEN'T CONTACTED ME BACK YET... THE OIL BURNING IS START WHEN MY CAR IS ABOUT 70K .... NOW MY VEHICLE IS 92K MILES I HAVE AT LEAST 3QZT BETWEEN SERVICE....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282355November 25, 2019
UNKNOWN OR OTHER
DOOR LOCKS ON VEHICLE DO NOT LOCK OR UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269455October 18, 2019
ENGINE
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START AND RANDOMLY SHAKES VIOLENTLY ON THE ROAD WHILE DRIVING CAUSING ME TO HAVE TO VEER OFF THE ROAD EVERY TIME IT VIOLENTLY SHAKES, CHECK ENGINE LIGHT IS ON. LEXUS DEALERSHIP REPORTED RANDOM ENGINE CYLINDER MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED INTERNAL COOLANT LEAK. COLLANT LEAKING INTO CYLINDER 4. CYLINDER 1 ALSO WET AND MUDDY LOOKING. AND DUE TO THE HIGH COST OF FORECASTED REPAIRS AND PARTS REPLACEMENT WHICH COULD EITHER BE THE CYLINDER $4K OR AN ENTIRELY NEW ENGINE 17K IF THE CYLINDER REPLACEMENT FAILS TO REMEDY THE ISSUE. NO LEXUS ENGINE SHOULD FAIL LIKE THIS, IT'S A HYBRID WITH HYBRID TECHNOLOGY, IT RELIES ON BATTERY HALF THE TIME. AN ENGINE FROM LUXURY BRANK LIKE LEXUS SHOULD LAST LONGER THAN 125K MILES. THIS CAR IS A LEMON. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. I HAVE BEEN A LOYAL LEXUS CONSUMER FOR 15 YEARS. APPARENTLY LEXUS RECEIVED J.D. POWER AND ASSOCIATE'S MOST DEPENDABLE VEHICLE AWARD FOR THE 7TH YEAR IN A ROW FOR 2019 AND RANKED HIGHEST OVERALL AMONG ALL OTHER LUXURY CAR BRANDS' NOT WITH MY LEXUS, IT'S JUNK AND UNSAFE! EXTREMELY DISAPPOINTED, LEXUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258883September 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE BEEN HAVING A LOUD BARKING SOUND NEAR THE DRIVER SIDE LOWER SIDE NEAR OR BEHIND THE FIREWALL. THIS OCCURS REGULARLY WHEN BRAKING AND EVEN OCCURS WHEN I DEPRESS THE BRAKE SO I CAN TURN THE CAR ON. IT MOSTLY HAPPENS WHEN NEARING A COMPLETE STOP AND PRESSING THE BRAKES MODERATELY. THE PEDAL WILL EVEN VIBRATE LIKE A CELL PHONE WITH NOISE. THERE APPEARS SLIGHTLY REDUCED BRAKING RESPONSE AS THIS HAPPENS ALTHOUGH NOT MUCH. IT SOUNDS LIKE OLD PIPES WITH FLUID MOVING THROUGH IT BUT SHARPER. VERY DISAPPOINTING FOR LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255463September 14, 2019
SERVICE BRAKES
ON 9/13/2019 I EXPERIENCED A LOSS OF BRAKING POWER WHILE APPLYING BRAKES ON AN UNEVEN/POTHOLED CITY ROAD SURFACE WHILE APPROACHING A STOP WITH VEHICLES IN FRONT OF ME. THIS LOSS OF BRAKING POWER NEARLY RESULTED IN COLLISION. THE LOSS OF BRAKING POWER HAS HAPPENED NUMEROUS TIMES, BUT UNTIL NOW HAS NOT RESULTED IN A POTENTIALLY HAZARDOUS SITUATION. I DISCOVERED THAT DRIVERS OF BOTH THE CT200H AND PRIUS INDICATE LOSS OF BRAKING POWER WHEN APPLYING BRAKES ON UNEVEN SURFACES SUCH AS POTHOLES, SPEED BUMPS, OR MANHOLES THAT ARE NOT LEVEL WITH THE SURROUNDING ROAD SURFACE. THIS LOSS OF POWER IS OFTEN REPORTED AS ACCELERATION, THOUGH THE MORE LIKELY EXPLANATION (SEE ATTACHMENT) IS THAT DECELERATION IS INTERRUPTED DUE TO SLOW HANDOFF OF REGENERATIVE BRAKING TO FRICTION BRAKING. PREVIOUS REPORTS OF BRAKING ANOMALIES HAVE BEEN FILED WITH NTSB FOR THE LEXUS CT200H, WHICH USES THE SAME REGENERATIVE BRAKING SYSTEM AS THE TOYOTA PRIUS. A DRIVER WHO COLLECTED DATA REGARDING THIS ISSUE STATES: "THE SPEED SENSOR DATA FROM EACH WHEEL ALSO COMES AT ABOUT 60 HZ. ONE WOULD THINK WITH THIS KIND OF DATA RATE THE SYSTEM SHOULD BE ABLE TO ADD IN FRICTION BRAKING FAST ENOUGH (AFTER GOING OVER A BUMP WHILE BRAKING AND REDUCING REGEN BRAKING), SAY IN A SMALL FRACTION OF A SECOND, SO THAT THE DRIVER WON'T HAVE TO EXPERIENCE THE MANY SECONDS OF SENSATION OF LOSS OF BRAKING, IF TOYOTA BOTHERED TO REFINE THE ALGORITHM." A REVIEW OF BRAKING RELATED INCIDENT REPORTS FOR BOTH THE TOYOTA PRIUS AND LEXUS CT200H MAY PROVIDE ADDITIONAL INSIGHT INTO THE FREQUENCY AND SEVERITY OF THE LOSS OF ASSISTED/FRICTION BRAKING ON UNEVEN ROAD SURFACES. SEE ATTACHED ACCELEROMETER DATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218826June 9, 2019
ENGINE
2012 LEXUS CT200H (NOW IS 84K MILES)IS BURNING BAD...I BEEN SEARCHING ON GOOGLE AND FIND OUT A LOT OF SIMILAR ISSUES ON CT200H BURNING OIL...I TRY TO CONTACT THE DEALERSHIP, BUT NO REPLY SO FAR...THE ENGINE STARTED BURNING OIL AT 60K MILES...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208785May 20, 2019
ELECTRICAL SYSTEM
THE DRIVER DOOR ON MY CAR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS IS THE 3RD TIME I HAVE HAD AN ISSUE WITH THE DOOR LOCKS ON MY CAR. THE DRIVER DOOR LOCK ACTUATOR STOPPED WORKING AT 60000 MILES, SO I SPENT THE $500 TO REPLACE IT. THEN THE PASSENGER FRONT DOOR ACTUATOR STARTED ACTING UP, AND NOT WORKING. NOW MY DRIVER DOOR WILL NOT OPEN AT ALL, THE CAR CURRENTLY HAS 85000 MILES ON IT. THIS SEEMS TO ME TO BE A SAFETY ISSUE, NOT HAVING SOME KIND OF MANUAL OVER RIDE TO GET THE DOOR OPEN. I HAVE BEEN LOOKING ON THE INTERNET A LOT, AND HAVE FOUND THIS TO BE A COMMON ISSUE WITH TOYOTA/LEXUS VEHICLES. I AM A DISABLED VETERAN AND TRYING TO CRAWL OUT OF MY TINY CAR IS VERY PAINFUL. I CAN ONLY IMAGINE WHAT WOULD HAPPEN IF I WERE TO GET IN A WRECK AND NOT BE ABLE TO OPEN MY DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204907May 1, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START FOR ABOUT 20-30 SECONDS, AND CHECK ENGINE LIGHT IS ON. DRIVING, ACCELERATION, AND FUEL ECONOMY HAS DECREASED/WORSENED. A MECHANIC IN SANTA MONICA STATED THAT THE OBD READINGS SHOW RANDOM ENGINE'S CYLINDERS MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED COOLANT OIL CONTAMINATION ISSUES, OIL MIXED WITH COOLANT AT EXPANSION TANK, RAW FUEL ON CYLINDERS, FUEL BLOW BY, AND REPEATED SPARK PLUGS BURNING AFTER EACH REPLACEMENT. AND DUE TO THE HIGH COST OF FORECASTED REPAIRS AND PARTS REPLACEMENT, THE TECHNICIANS RECOMMENDED REPLACING THE WHOLE ENGINE UNIT. WE'RE EXTREMELY DISAPPOINTED, LEXUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182470February 26, 2019
ENGINE
I EXPERIENCED LOUD ENGINE VIBRATION AT COLD STARTS FOR A COUPLE OF WEEKS, THEN I STARTED SEEING WHITE SMOKE FROM MY TAILPIPE. I TOOK MY VEHICLE TO LEXUS RIVER-CENTER, COVINGTON, KY, ON 14FEB19 TO COMPLETE TSB L-SB-0004-13 WHICH REPLACES THE INTAKE MANIFOLD WITH A NEW PART NUMBER. THE VIBRATIONS AND WHITE SMOKE SEEMED TO BE REMEDIED; HOWEVER, A WEEK LATER, 22FEB19, WHILE ENTERING A FREEWAY ON-RAMP, MY CAR ENGINE MADE A LOUD NOISE LIKE A SHOTGUN BLAST WHILE IN MOTION ON THE FREEWAY, METAL FRAGMENTS WERE EXPELLED FROM MY ENGINE BLOCK, THE OIL LIGHT CAME ON, MY CAR DIED, AND I HAD TO COAST TO THE SHOULDER. I WAS ALMOST HIT FROM BEHIND. I HAD THE CAR TOWED TO KERRY TOYOTA THE SAME DAY FOR DIAGNOSIS. ON 24FEB19, KERRY TOYOTA INFORMED ME THAT MY ENGINE THREW A ROD AND THERE WERE 3 HOLES IN MY ENGINE BLOCK (I CHANGE MY OIL AT REGULAR INTERVALS WITH MOBILE 0W-20 AS PRESCRIBED BY THE MANUFACTURER). THERE ARE MANY COMPLAINTS CONCERNING THIS MODELS' HEAD GASKET, EGR VALVE, AND INTAKE MANIFOLD ON CT200H AND LEXUS FORUMS TO JUSTIFY A RECALL. MY CONCERN IS THE TSB TO REPLACE THE INTAKE MANIFOLD MERELY ADDRESSES PREMATURE SYMPTOMS AND DOES NOT ADDRESS THE PROLONGED EFFECT OF EXCESSIVE MOISTURE IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179936February 13, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE STEERING WHEEL GETS STIFF, LOCKS EVENTUALLY AND THE CAR GOES DEAD WITHIN COUPLE OF MINUTES WHILE DRIVING. UPON 1ST DIAGNOSIS DEALER REPORTED THAT IT WAS DUE TO BAD BATTERY AND THEY REPLACED THE BATTERY. BUT THE SAME PROBLEM HAS REPEATED 3 TIMES NOW WITHIN A SPAN OF 2 MONTHS. DEALER IS NOT ABLE TO DIAGNOSE THE PROBLEM WHEREAS THE SAME ISSUE OCCURS EVERY TIME. THIS IS LIFE THREATENING AS THE STEERING WHEEL LOCKS WHILE DRIVING. I HAVE BEEN STRANDED IN THE MIDDLE OF A STREET AND MAJOR CROSS JUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164243December 31, 2018
ENGINE
HEAD GASKET LEAKING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162917December 21, 2018
UNKNOWN OR OTHER
CAR SHAKES VIBRANTLY AND MAKES A RATTLING NOISE WHEN STARTING. DOES IT AT TIMES WHEN COMING TO A STOP ALSO. ENGINE LIGHT COMES ON. HAVE HAD EXHAUST MANIFOLD CHANGED AND TUNE UP BECAUSE SCANNER SHOW A MISFIRE ON A SPARK PLUG BUT NONE OF THOSE SEEMED TO FIX THE PROBLEM. IS THERE A RECALL ON THIS VEHICLE COMING SOON. EVERYTHING I'VE READ ON IT SEEMS LIKE EVERYONE IS HAVING SAME ISSUE. ALSO SOMETIMES IT WILL SPUTTER LIKE IT WANTS TO SHUT OFF ONCE IN A WHILE WHILE ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124508September 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL REPAIR COMPLETED BECAUSE NO TECHNICIANS WERE WILLING TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SPARK TOYOTA (4855 US-501, MYRTLE BEACH, SC) WAS CONTACTED AND STATED THAT THEY DID NOT HAVE A CERTIFIED LEXUS TECHNICIAN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115446August 2, 2018
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL INVOLVES PROBLEMS THAT CRACK WELDS. IT SHOULD BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111889July 17, 2018
AIR BAGS
YESTTERDAY I WAS IN A CAR ACCIDENT AND THE AIRBAGS DID NOT DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11111203July 13, 2018
WHEELS
IN SNOW AND RAIN VEHICLE LOSES TRACTION AND STOPS WHEN GOING UP A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097062May 21, 2018
UNKNOWN OR OTHER
REPEATED ISSUES WITH FAULTY DOOR LOCK ACTUATORS ON LEXUS CT AND TOYOTA PRIUS MODELS, RESULTING IN UNLOCKED DOORS AT TIMES WHEN LOCKED WOULD BE DESIRED. IN THIS PARTICULAR LEXUS CT, THE FIRST DOOR LOCK ACTUATOR STOPPED WORKING AT 36,000 MILES EXACTLY; DRIVER'S DOOR. THE SECOND STOPPED WORKING AT 39,000 MILES; DRIVER-SIDE REAR DOOR. THE THIRD STOPPED WORKING AT 39,500 MILES; PASSENGER- SIDE REAR DOOR. PROBLEMS OCCUR AS CAR IS STATIONARY BUT BEING PUT INTO GEAR; THEN PERSIST AS DRIVER IS IN TRANSIT. (FOR INSTANCE, IF THE DOOR DOESN'T LOCK, IT REMAINS UNLOCKED AS DRIVER IS AT STOP LIGHT.) SAME PROBLEMS ON A 2010 MODEL YEAR TOYOTA PRIUS, WHICH IS BUILT ON SAME OR SIMILAR PLATFORM AS LEXUS CT. REPLACED SIX DOOR-LOCK ACTUATORS IN 5 YEARS ON THIS 4-DOOR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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