Kia Stinger Complaints

171 consumer complaints on file.

#11556241November 21, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Kia Stinger. The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to restart the vehicle and drove to his nearby residence. The contact stated upon driving the vehicle uphill that same day, the vehicle failed to exceed 2-3 MPH and started losing power. The contact stated that he drove back to his nearby residence. The vehicle was towed to the dealer, where an unknown repair was performed; however, the failure persisted. The contact stated while driving approximately 35-40 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred several times while driving. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) that he related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554488November 10, 2023
STRUCTURE:BODY
Kia America is failing to address a significant defect in the sunroof of my Kia Stinger. Despite multiple attempts to resolve this issue with the company directly and using the BBB AUTO line I have received dismissive and unhelpful responses. Kia America is demonstrating a complete disregard for customer satisfaction and safety. The interior of my Kia Stinger has been producing an excessively loud and distracting noise since the day of purchase. I have contacted Kia America on numerous occasions to seek assistance and resolution. However, their response has been consistently unsatisfactory and dismissive of my concerns. In their latest communication, which I have attached for your reference, their representative has gone so far as to suggest that the noise is normal and imply that I should trade in my vehicle due to my dissatisfaction. This response is wholly inadequate and fails to address a clear defect in the sunroof and other potentially defective components. I have previously owned vehicles with sunroofs, and none of them exhibited such a disruptive noise. It is evident that there is a manufacturing or design flaw in the sunroof of my Kia Stinger, and Kia America's unwillingness to acknowledge and rectify the issue is deeply concerning. I believe this defect poses a significant safety risk. It is a safety risk because it sounds like the glass is banging against itself, which over time can create fatigue cracks damaging the glass. This may lead to premature wear to the point where the entire glass breaks, flies back and hits someone else or micro pieces may fall into the car and land into someone's eyes. The distracting noise from the sunroof can impair the driver's concentration, potentially leading to accidents or hazardous driving conditions. Furthermore, there has been other documented complaints of people's sunroofs blowing out; I am trying to avoid being the next victim. The defect compromises the overall quality and value of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551952October 26, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, SUSPENSION
My vehicle has a delay in taking off from a complete stop. The car also looses a little power while driving intermittently. There was times that the car wouldn't even go at all I had to turn off the car and restarted to be able to go. That has been happening more and more the check engine light has been on the whole time. Also the rear shock or strut went out but the part that is apart of the suspension has broke and now the vehicle scrapes the tire because it is too low
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549927October 14, 2023
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1st safety related incident discovered December 27th, 2021, rear window defroster stopped working. Checked rear fuse block as the owner's manual had listed that the fuse would be located there. Visual observation of fuse block showed rear heater fuse had blown and the area around the fuse discolored and melted. Remedy was dealership replacing rear fuse block and given back with no explanation why the fuse heated up to cause fuse and fuse block to start to melt. 2nd same safety related incident discovered June 18th, 2023, when checking rear fuse block to see if the previous repair fixed the possible electrical fire related concern. It was noticed again that the same fuse had similar discoloration and plastic melting around the fuse. Fuse was removed and alternate dealership contacted about this concern. Vehicle was left at dealership on July 28th, 2023 and loaner vehicle was given to use until remedy could be completed. As of October 14th, 2023 this vehicle is still at the dealership with no remedy or cause determined why the rear fuse block has started melting again after being replaced the first time. Pictures of the fuses and the melted fuse block have been secured by this writer. Neither the fuse blocks nor the fuses are in my possession. Current miles on the vehicle is 47,922. This unsafe condition has the potential to cause a fire and could either cause serious physical injury and or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547591October 1, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
All of a sudden while driving on the road my vehicle lost total power in the middle of an intersection. I would pres the gas pedal and got no response the vehicle would not go. I had to turn car off and try starting it again then the vehicle got power. This keeps happening not everyday but it's happening about once a week while driving. There has been times where the car wouldn't restart for about an hour I got the car off the road and stayed stranded at night till it finally got power to move it would start but it would just putter like it wasn't getting enough fuel and my engine light came on. It is telling me something is wrong with the fuel rail , high pressure fuel pump, and it is running too rich. I have a little over 62,000 miles on it . Now there is a delay in take off it has lost a lot of power and is using a lot of fuel getting poor gas milage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543700September 10, 2023
UNKNOWN OR OTHER
Top roof molding on each side of moonroof cracked and faded paint. Near fuel tank paint chipped off. Color is snow pearl white and looks horrendous for a car of this price tag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538654August 15, 2023
FORWARD COLLISION AVOIDANCE, ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Kia Stinger. The contact stated while driving approximately 70 MPH, the Forward Collision Avoidance system erroneously engaged, and the vehicle slowed down. The contact was able to pull over, wait for several minutes, and then restart the vehicle. The service engine warning light was illuminated. The contact stated that while merging into traffic, the vehicle slowed down and stopped in traffic. The contact stated that the battery had drained. The vehicle was towed to the local dealer. who was unable to duplicate the failure and cleared the warning light. The accelerator pedal and battery were replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529036June 27, 2023
ENGINE
The car will lose power while accelerating and the turbo does not properly work well. Was told it was a fuel pump issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527904June 20, 2023
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
Bought this vehicle from Carvana.com and have been trying to get it repaired since then. There is something wrong with the steering/braking/suspension system. According to License Mechanic Derek Hartfield at Monroe (248) 980-3262 after a road test - told me the vehicle is not safe to drive. He attempted to repair vehicle and Carvana denied the repair. Carvana instructed me to take car to Dealership, dealer has a wait list, I have a family and need to work. It feels like no one wants to help, and just keeps expecting me to drive from repair shop to repair shop. I just want to drive or they can take the car back if it is a lemon. At present the car has alot of issues and I dont know where else to turn. Issue: Vibration driving, vibration stopping, sounds awful when slowing down from highway driving, shakes with or without brakes, the rear wheels both lean inward when looking at the vehicle from the rear. Note: There was a sticker on the undercarriage of what looks like a repair on this vehicle on the rear right , which is odd because there is no history of accident. But accordingly, some repair was made on or about [XXX] to the Right Rear portion of the vehicle. I am not a mechanic so this is all frustrating for me. Car has been to shop since [XXX] located at 3939 Rochester Rd, Troy, MI 48083 6 times; +12483853735 - Monroe Mechanic determined vehicle has a bearing issue and is not safe to drive. Carvana denied the claim and ask me to take vehicle to dealer for warranty repair not considering my 6 visits to shop with three repairs. Vehicle was taken to Summit Place KIA on three occasions to make sure if was safe to drive located at 4200 Interpark Dr, Auburn Hills, MI 48326. +12486826002 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519679April 30, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I bought front and rear drilled and slotted brake rotors. I installed these on my car using the same name brand of brake pads front and rear. The fronts were perfect. The rear rotors had defective black zinc coating that caked on my brake pads. This layer of coating prevented contact between the friction surface of the rotor and friction material of the pad. I only drove the car 1/2 mile. My rear brakes would not work properly. I sent Brake Performance 14 pictures and a series of emails describing this. They shrugged it off as cosmetic. I had the remaining defective coating machined off the friction surface of the rotors. I sanded and cleaned the layer of defective coating off my brake pads. After this cleaning, the brakes worked as expected. I have installed their products on 3 vehicles using 10 rotors and 2 drums. Only these last 2 rotors had defective coating. It's concerning that they never considered the safety implications of the defective coating. The front and rear rotors were stored together in the same environment prior to install.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519505April 28, 2023
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof explosion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512912March 20, 2023
STEERING
Steering wheel began making noises that sounded like grinding of gears that sounded like it was coming from outside of the interior of the vehicle. The noise was heard loudly when turning the steering wheel after the car sat idle and occasionally after driving the car after several minutes of the car warming up. The noise occurred increasingly more frequent over 4 weeks. The steering also became more difficult with tension felt during turning the wheel. Eventually, the steering wheel locked completely during turning and became unable to turn the steering wheel while driving and turning the wheel. The risk of crash which put me and others at risk was narrowly avoided by stopping in the middle of an intersection multiple times while driving the car. The car was taken to the Kia dealership 3/16/23 and the problem was reproduced and confirmed by the dealer on 3/20/23 where it was inspected. When the steering wheel locked, a message related to the Lane Assist feature on the car appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509804March 2, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2020 Kia Stinger. The contact stated that while driving at various speeds, the vehicle would jerk and hesitate upon depression of the accelerator pedal as the check engine light appeared on the instrument panel. One day while at a stop sign, the vehicle stalled upon depression of the accelerator pedal. The vehicle was taken to a dealer where he was informed that the spark plugs needed to be replaced. The contact purchased the spark plugs from the dealer but had an independent mechanic perform the repair. Despite the repair, the failure occurred a second time. The vehicle was taken back to the dealer where another diagnostic test was performed, and the contact was notified that both the spark plugs, and the fuel pump needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 20V560000 (Fuel System, Gasoline) which he linked to the failure. The dealer was notified of the recall but was informed that the VIN was not under recall. The manufacturer was also notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was 59,272.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508914February 24, 2023
SERVICE BRAKES
I brought my 2022 Kia Stinger GT -2 in to Greenway Kia, West Palm Beach FL on 02/20/2023 for routine maintenenace, check front end alignment and brake check as there was significant vibration while applying breaks and choppy breaking. The mileage is 4000 and driven primarily city/low speeds. Later that day I was told that the rotors needed to be resurfaced as they were warped. I questioned how a new $70,000 vehicle with low milage could have warped rotors this soon, as I work from home and rarely drive it. I was told by the service manager that this was a design flaw in the Kia Stinger and the vehicle should have been fitted with high performance slotted rotors by the manufacturer. I was charged $425 for the resurfacing because the 12/12 waranty has expired on the exact day the car was brought in for service. I stated that 12/20/23 does not end until midnight and I should not be charged anything for a design flaw in the vehicle, particularly a safety flaw involving the breaking system. The service manager stated that they have had similar issues with the Stinger GT with low milage as well and that I would have to file a compliant with Kia Motors. I do not beleive that I should have been charged anything for this repair and that the vehicle Stingers should be recalled due to being a safety hazard to owners as well as other motorist's on the roads. A high performance vehicle; 6 cylinder twin turbo with 368 HP 3.3 L engine should have appropriate and safe breaking system to stop the vehicle. Aside from the vehicle being unsafe with innapropriate rotors I believe that I was intentionally ripped off by KIA Motors, Greenway KIA or both. I advise all vehicle consumers to consider these facts before purchasing a high performance Stinger, or fo rthat matter any KIA product
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508029February 18, 2023
ENGINE, POWER TRAIN
Bought a CERTIFIED PREOWNED 2018 Kia Stinger from Russ Darrow Kia in Madison, WI Feb. 2021. Approx. Aug 2021 cylinder 3 on our 2018 Kia Stinger started misfiring. After replacing the spark plugs (x4 times) and coil packs, there was no improvement. We had it towed to Metro Kia of Madison because it was under Kia warranty still, and after 5-months and an engine replacement (including the long-block), we got our car back in Feb 2022. Flash forward to the end of Jan 2023, the Stinger starts driving rough. Idling harder, but no error codes are showing. After about 24hrs of very light driving because we knew something was wrong, an error code for cylinder 1 came up on my way home from work just a half mile away. When I got home, thick white smoke was billowing out of the exhaust which filled up the entire parking garage causing an environmental hazard to myself and my neighbors. So, I immediately open the garage doors and opened the windows to air everything out, and moved my car outside. I did some research online and figured I would try to replace the spark plugs and coil packs again, just to see if I could drive it to an independent shop because it is out of manufacturer warrenty by 3k miles. That didn't really help, and we ended up having it towed, again. After a week, find out they can't see anything on the top of the engine which has cause cylinder 1 to completely FAIL, and going to inspect for bottom side repair, plus labor, and whatever else is going to be close to $15k! Metro Kia basically said there was nothing they could do even though it was them who did the last repair. Russ Darrow Kia who originally sold us the vehicle also said we were screwed. We stopped work on the vehicle for now because we can't afford it and $2k in rentals. Opened a case with Kia on 2/14/23 due to the 2.0 THETA II engine recalled which Stingers are NOT included on, but haven't heard back yet. Never buying another KIA ever again because it's been nothing but PROBLEMS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500841January 9, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2018 Kia Stinger. The contact stated while driving 80 MPH, the vehicle lost motive power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall on the vehicle for the failure. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500020January 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on the highway at approximately 70 mph when I heard the loudest bang I’ve ever heard before. I then heard glass shattering and thought glass was going to fall all over my 9 month old baby and I. I was in shock and I could have wrecked or drove off the highway from how scared I was. It was the loudest sound I’ve ever heard before and my ears are still ringing from it. I immediately took an exit, I was in shock and had no idea what happened because nothing hit my car. No one was behind me and no one was in close proximity of my car in front of me either. I pulled over into a parking lot and my sunroof glass was completely shattered and it looked as if it blew out from the inside of the car rather than the outside. There was no warning, nothing happened prior to this that would indicate there was any type of issue with my sunroof and I rarely use (open/close) my sunroof at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496826December 9, 2022
ENGINE, SERVICE BRAKES, POWER TRAIN
My transmission/engine and brake system failed. I was slowing down to probably 5 mph to make a right hand turn into my driveway from the street when the engine started racing. I heard a loud whine and the car started to speed up. I jammed my foot onto the brake to slow down but did not have the time to try to put the transmission into neutral. The car was not slowing down so I turned right to hit my tree rather than proceed straight and crash into my garage. When I hit the tree there was a large jolt and the car stopped. NO airbags deployed and I felt the impact on my right foot that was firmly on the brake; I checked to make sure I was not inadvertently pressing the accelerator. This same issue with the engine suddenly revving happened one time a year ago but stopped when I put the car in neutral.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11489006October 12, 2022
ELECTRICAL SYSTEM
The remote start will not work and they cannot figure out how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488712October 10, 2022
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on hwy 73 when I heard a sound like a shotgun went off. Glass started falling in the car and on me as the sunroof had shattered. There was no other vehicle in the area and the sunroof was closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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