Kia Soul Complaints

5,626 consumer complaints on file.

#11640725February 4, 2025
ENGINE
The contact owns a 2016 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. No warning light was illuminated. The contact was adding seven quarts of oil every 3,000 miles driven. The vehicle was taken to a dealer where it was diagnosed and determined that the engine was leaking engine oil. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640731February 4, 2025
SERVICE BRAKES
When I was at work and driving in the parking lot the brake pedal went to the floor. I realized that I didn't have any brakes so I used my emergency brakes to stop. I checked and looked to find the problem: the pressure brake line was leaking under the car before the gas tank. I got my vehicle towed home by AAA. The next day I called the local dealership for the part and they didn't have one and said they could not get one. I waited for the snow to clear here in NC and for the weather to warm up before attempting to replace the line, my next option was the vehicle recycling center (Junk Yard). When I went to look at same-year models and vehicles, they were all rusted in the same place. Please look into this problem before someone gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640750February 4, 2025
ENGINE
At 60000 miles the transmission started slipping dealer said it was perfect no problems around 5000 miles later it started using oil I took it to Kia and they kept putting in oil and telling me there is nothing wrong with it I took it to another mechanic and he informed me the oil was leaking into the motor the Kia dealership said that it normal for it to use oil the car was using 2 quarts of oil every time I would fill it with gas it got worse and the mechanic told me the catalytic was clogging up and it wasn’t going to last too much longer so I had to park it the dealership kept telling me that they needed to do a test and I had to drive it more and kept putting off the test with excuses til I got to the end of the warranty which was 100000 miles it is undrivable now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640273February 3, 2025
AIR BAGS
Involved in wreck air bags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11639959January 31, 2025
STRUCTURE:BODY
PAINT PEELING EXTENSIVELY TOP, HOOD, SIDES. PRIMER SHOWING IN THOSE SPOTS AND RUST BEGINNING TO SHOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639561January 30, 2025
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2013 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Advance Auto, where it was diagnosed with EVAP system and gas cap failure. The vehicle was not repaired. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to an independent mechanic, where the contact was informed that there could be an oil leak, but no oil leak was found. The contact stated while driving 50 MPH, the vehicle lost drive power and failed to drive uphill. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic, where it was determined that the catalytic converter was clogged up and needed to be replaced. The vehicle was not repaired; however, the mechanic performed an internal cleaning of the catalytic convertor. The contact stated that the vehicle had experienced an increased oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639584January 30, 2025
ENGINE
Engine seized up but everything is correct in the engine all the fluids and everything so it just seized up for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639428January 29, 2025
ENGINE
Rod bearing three has started knocking and is throwing a catalytic converter code
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639429January 29, 2025
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2020 Kia Soul. The contact stated while driving approximately 35-40 MPH, the vehicle stalled with several unknown warning lights illuminated. After several attempts, the vehicle was restarted, and the contact was able to pull over to the side of the road. After waiting for a while the contact was able to restart the vehicle and continued driving slowly; however, the failure recurred. The contact had to turn off and restart the vehicle several times. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639286January 29, 2025
VEHICLE SPEED CONTROL
RPM surges intermittently upon deceleration while in the sport mode. Began a few months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639059January 28, 2025
STEERING
The contact owns a 2013 Kia Soul. The contact stated that the vehicle shook violently while driving above 40 MPH. The vehicle was taken to the dealer, where it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639106January 28, 2025
ENGINE, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Was stalling, would loose power, now will not start. Found a recall ( engine and engine cooling: exhaust system: emission control: catalytic converter # 19v120000.) same problems. Towed to local kia, they say not under recall list. This recall is only for engine size 1.6. My engine is a 2.0. But they said catalytic converter needs replaced. Although car is aged only has about 55,000 miles. Catalytic converter should not be an issue. I believe the 2.0 engine needs to be added to the recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638735January 27, 2025
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine was smoking. There was smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the catalytic converter message was displayed. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the check engine warning light was illuminated due to the catalytic converter. There was an issue with the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638868January 27, 2025
ENGINE
The crank shaft failed and is costing me 2800 to repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638225January 24, 2025
ENGINE
I brought the vehicle in for the open recall, which clearly states that the dealership would conduct a thorough inspection of the engine. Not only did they inspect the engine as required by the recall, but they refused to complete the recall altogether and told me that I needed to purchase a new engine. The recall language clearly indicates that a new engine may be needed, at Kia's expense, if there are issues noted in the inspection. Can a dealership really deny completing an open recall? Now I have a vehicle that is dangerous to drive with no way to get it repaired. The dealership was Jones Kia (2001 Belair Rd, Fallston, MD 21047).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637866January 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle was bucking and lurching forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure recently occurred while driving and the vehicle was lurching while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the catalytic converter needed to be replaced. The mechanic referred the contact to a dealer after relating the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact searched the VIN online and found that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 92,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637923January 23, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637750January 22, 2025
ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was later towed to an independent mechanic, who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637316January 21, 2025
ENGINE
Engine issues, black oil, loud knocking noise. Engine locked up in 2023 130000 covered and replaced with a replacement engine 135000. Not quite over a year engine is doing same thing dealer told me it’s not covered by my warranty. Kia soul has a history of engine problems I don’t know what to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637506January 21, 2025
AIR BAGS
On 1-16-25 I was involved in a vehicle crash in which the airbags "did not" deploy. The vehicle is at my home, the brakes locked also. I have photos. No inspection to my knowledge. Yet. Insurance claim was filed. I do not have a police report yet. No warning lights or sensors.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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