Kia Soul Complaints

5,626 consumer complaints on file.

#11187011March 15, 2019
ENGINE
I WAS DRIVING SOUTH BOUND ON RTE 295 IN WARWICK RI TRAVELING APPROX. 65 MPH IN A STRAIGHT PATTERN WHEN I HEARD A SNAP UNDER MY CAR. MY CAR SKID AND MY HYDROPLANE LIGHT, OIL LIGHT AND ENGINE LIGHT CAME ON. I LOOKED IN MY REAR VIEW MIRROR AND SAW SPARKS. I PULLED OVER AND AT THIS TIME MY CAR STALLED. WHEN I EXITED MY VEHICLE THERE WAS A FIRE IN THE UNDERCARRIAGE OF MY ENGINE. 911 WAS DISPATCHED AND MY CAR WAS ENGULFED IN FLAMES IN MINUTES AND WAS A TOTAL LOSE. THERE WAS A RECENT RECALL IN THE PISTONS CAUSING FIRE DAMAGE TO THE MODEL, MAKE AND YEAR OF MY CAR. I WAS NOT NOTIFIED OF THE RECALL AND IT WAS NEVER REPAIRED. I BELIEVE THE ISSUE MAY HAVE BEEN IN THE PISTONS AND CATALYTIC CONVERTER; NHTSA CAMPAIGN NUMBER: 19V120000; KIA'S NUMBER FOR THIS RECALL IS SC176. I AM A AWAITING MY ACCIDENT REPORT AS THE INCIDENT JUST HAPPENED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11187086March 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE STALLED AND MADE AN ABNORMAL NOISE AS IF PRESSURE WERE BEING RELEASED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DRIVE, BUT SHORTLY AFTER, BEGAN SHAKING, SMOKING, AND MAKING CLUNKING NOISES. THE CONTACT SHIFTED INTO NEUTRAL AND PULLED THE VEHICLE OVER TO A SAFE LOCATION. THE VEHICLE WAS TOWED TO OAKES KIA (2900 BURLINGTON ST, NORTH KANSAS CITY, MO 64116). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 73,350.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11187115March 15, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY 2012 KIA SOUL (BASE) WITH THE 1.6L GDI RECENTLY HAD A PROBLEM ON I-80 TRAVELING BETWEEN DES MOINES, IA AND DENVER, CO. (THERE HAD BEEN NO PRIOR SYMPTOMS) AFTER REACHING AROUND 65 MPH, THE ENGINE BEGAN MISFIRING EMMITING OBD ERROR CODE 0336 INDICATION A BAD CRANKSHAFT POSITION SENSOR. I STOPPED AT THE NEAREST AUTOZONE, BOUGHT A APPROPRIATE REPLACEMENT, AND INSTALLED THE PART IN THE PARKING LOT. UPON IGNITION, THE CAR IMMIDIATELY BEGAN MISFIRING AND DIED. ON THE SECOND ATTEMPT, THE CAR STARTED AND MISFIRED; BUT IT SENT THE SAME 0336 CODE THEN THE TACHOMETER DIED. ALTHOUGH THE TECHOMETER DIED, THE ENGINE CONTINUED TO IDLE (AND RUN) WITHOUT FURTHER MISFIRES. UPON SEEING THIS, I FIGURED IT WAS THE CAM SHAFT POSITION SENSORS (AS THE SYMPTOMS ARE VERY SIMILIAR). I FOUND, AND REPLACED BOTH ENGINE MOUNTED CAM SHAFT POSITION SENSORS, BUT NO NEW SYMPTOMS UNTILL I TEST DROVE THE VEHICLE. DURING THE TEST DRIVE, THE VEHICLE EMMITED 3 OBD CODES, AND DIDNT START MISFIRING UNTIL THE TACHOMETER WENT OVER 3500 RPM. BY THEN, I WAS DOING A HIGHWAY TEST ON I-80 OUTSIDE LINCOLN, NE, AND THE CAR JUST DIED AT AROUND 55-65 MPH. IT EMMITED CODE 0336 FOR A BAD CRANKSHAFT POSITION SENSOR, 0565 FOR CRUISE CONTROL ON SIGNAL MALFUNCTION (I HAVE THE BASE MODEL, SO THERE IS NO CRUISE CONTROL), AND 0517 FOR BATTERY TEMPERATURE CIRCUIT MALFUNCTION. I MANAGED TO GET THE VEHICLE OFF THE INTERSTATE, AND BACK HOME WHERE THE PROBLEM CHANGED AGAIN. NOW IT MISFIRES UNTILL THE TACHOMETER HITS 3500, THEN THE TACHOMETER DIES AND THE VEHICLE APPEAR TO RUN NORMAL (DISPITE THE REOCCURING ODB2 CODES 0366, 0517, AND 0565) IT APPEARS THE ENGINE HEATED UP ENOUGH TO BURN OUT A BRAND NEW CRANKSHAFT POSITION SENSOR, AND CAUSE PROBLEMS WITH THE BATTERY. (AND POSSIBLY THE ECU AS IT NOW REPORTS MY NON-EXISTANT CRUISE CONTROL IS MALFUNCTIONING)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187165March 15, 2019
AIR BAGS
MY WIFE HIT A CAR (T BONED) THE FRONT OF THE CAR WAS TOTALED. THE AIRBAGS DID NOT DIPLOID. SHE WENT IN THE HOSPITAL. THE S BELT WENT IN HER CHEST AND SHE HAS NECK AND BACK PAIN. I REPORTED IT TO THE KIA DEALER AND NEVER GOT AN ANSWER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11186655March 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THEE CONTACT HEARD ABNORMAL NOISES COMING FROM THE VEHICLE AND ALL THE WARNING INDICATORS ILLUMINATED. KIA OF DULUTH (1701 W MICHIGAN ST, DULUTH, MN 55806, (866) 722-4542) DIAGNOSED THAT THE PISTONS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186658March 13, 2019
FUEL/PROPULSION SYSTEM
WHEN DRIVING, ESPECIALLY GOING AROUND CURVES, AND TURNING CORNERS, WITH FOOT COMPLETELY ON, PRESSING DOWN ON PEDAL, VEHICLE COMPLETELY STOPS IN THE MIDDLE OF THE ROAD. HAVE TO TAKE FOOR TOTALLY OFF PEDAL, TRY PRESSING DOWN AGAIN TO HOPEFULLY GET IT TO GO AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186405March 13, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
A COUPLE OF MONTHS AGO THE CAR SAID WE HAVE A PROBLEM WITH THE ENGINE AND WITH THE COOLING SYSTEM KIA HAD CHECK IT OUT AND SAID NOTHING WAS WRONG BUT IT KEEPS GOING ON IT HAS A GAS SMELL LOW PUSH TO DO 70 ON HIGHWAY WON'T LET ME PUT ON CRUISE CONTROL FOR LONG I CAN FEEL CAR READY TO SHAKE AND STOP NEEDS OIL ALL THE TIME WHEN I DRIVE FOR 1 HR TO WORK CAR STARTS TO SHAKE AT A RED LIGHT AFTER I'M ALMOST AT WORK I CHANGED BATTERY ON 3/10/19 I ALSO CHANGED THE CATALYTIC CONVERTERS ALSO BRAKES ALWAYS HAVE TO CHANGE BEFORE THERE DO ON 3/15/19 HAVE AN APPOINTMENT TO CHANGE THE FLEX ON THE CAR ALSO BECAUSE THE OIL WAS LEAKING ON THE ENGINE IT NEEDED A SEAL AND THE TOP PART I FORGOT WHAT IT'S CALLED REPLACED THAT'S ALL I NOW FOR NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186552March 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO TAYLOR KIA OF BOARDMAN (7870 MARKET ST, YOUNGSTOWN, OH 44512, (330) 886-4942). THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186164March 12, 2019
ENGINE
ON 02/15/2019 I WAS DRIVING ON COUNTY HWY H IN DELTA TOWNSHIP, WI AT 45 MPH WHEN SUDDENLY I HEARD A LOUD NOISE AND MY 2014 KIA SOUL LOST POWER. AS IT LOST POWER, FIRST MY OIL LIGHT STARTED BLINKING AND THEN MY CHECK ENGINE LIGHT CAME ON AND STARTED BLINKING ALSO. I WAS ABLE TO TURN IT AROUND AND DRIVE APPROX. 100 FT INTO THE DELTA TOWN HALL PARKING LOT WHERE I DISCOVERED MY ENGINE WAS SMOKING AND I HAD LOST NUMEROUS FLUIDS OUT OF THE ENGINE. I THEN CALLED A LOCAL WRECKER AND THEY TOWED IT TO THEIR SHOP. A&L AUTO IN IRON RIVER, WI. THEY STATED AFTER LOOKING AT IT THAT SOMETHING MADE A LARGE HOLE IN THE SIDE OF THE ENGINE AND MOST LIKELY THE ENGINE WOULD NEED TO BE REPLACED. I THEN REQUESTED THEY TOW IT TO THE KIA DEALERSHIP IN DULUTH, MN WHERE I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185737March 11, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO GOSSETT KIA (1900 COVINGTON PIKE, MEMPHIS, TN 38128) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185816March 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND LATER TOWED TO CROWN KIA (903-581-7688, LOCATED AT 4818 TROUP HWY, TYLER, TX 75703) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185866March 11, 2019
ENGINE, EXTERIOR LIGHTING
ENGINE RUNS DRY OF OIL WHILE STATIONARY, HEADLIGHT WIRES MELT WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185989March 11, 2019
SERVICE BRAKES
STARTING IN 2018, ON 6 OCCASIONS AND AT LEAST 3 TIMES IN 2019, WHEN I TRY TO BRAKE THE CAR ACTUALLY ACCELERATES. IT HAS HAPPENED WHILE DRIVING ON STREETS AND IN PARKING LOTS. I HAVE TAKEN IT TO 2 DEALERS AND BOTH HAVE BEEN UNABLE TO ASSIST ME, AS THEY SAY THEY CAN'T DUPLICATE THE PROBLEM. I HAVE READ THAT SEVERAL DIFFERENT KIAS IN DIFFERENT YEARS HAVE HAD THIS SAME PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11185980March 11, 2019
STEERING
THE STEERING WHEEL WILL EXHIBIT A STICKY OR NOTCHY FEELING WHEN MAKING SMALL ADJUSTMENTS. IT CAUSES FATIGUE WHILE DRIVING AND MOST DANGEROUSLY ON SWEEPING TURNS THE STEERING WHEEL WILL TAKE EXTRA EFFORT TO ADJUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185626March 10, 2019
ENGINE, UNKNOWN OR OTHER
I BELIEVE MY CAR SHOULD BE ADDED TO THE RECALLS ESPECIALLY THE CATALYTIC CONVERTER RECALL I FOUND IT VERY ODD THAT I HAE AN ISSUE WITH IT ONLY HAVING THE CAR FOR A FEW YEARS.MY CHECK ENGINE LIGHT CAME ON AND FOUND OUT IT WAS THE CATALYTIC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185098March 8, 2019
UNKNOWN OR OTHER
ON MAY 15TH 2018 I CALLED DOWN TO FELTON HOLLY KIA AND ASKED TO SPEAK WITH SOMEONE WHO COULD TELL ME WHETHER I STILL HAD A WARRANTY ON MY CAR. I WAS TRANSPORTED TO THE FINANCE DEPARTMENT AND I SPOKE WITH A YOUNG LADY WHO INFORMED ME THAT I HAD THE KIA BASIC WARRANTY AS WELL AS AN EXTENDED WARRANTY. I EXPLAINED TO THE YOUNG LADY I WAS HAVING PROBLEM WITH MY CAR AND SHE STATED "OH YOU SHOULD BE FINE WITH NO CHARGES BEING YOU HAVE BOTH WARRANTIES, LET ME TRANSFER YOU TO THE SUPERVISOR IN THE PARTS DEPARTMENT". I SPOKE WITH THE SUPERVISOR IN THE PARTS TO DEPARTMENT AND EXPLAINED TO HIM THAT MY CAR WAS STALLING OUT EVERT TIME I SLOWED DOWN OR WAS AT A STOP. HE STATED HE HAD TO LOOK UP TO SEE WHAT TYPE OF WARRANTY I HAD AND THEN HE RETURNED TO THE PHONE AND STATED YOU SHOULD BE FINE AND HE ASK IF I COULD BRING THE CAR IN RIGHT NOW. I INFORMED HIM THAT I WAS IN TOWNSEND WHICH IS APPROXIMATELY 45 MINUTE TO AN HOUR AWAY, HE STATED THAT HIS MAN GOT OFF AT 4:30 PM AND ASKED IF I COULD BRING THE CAR IN ON SATURDAY MORNING MAY 19TH AT 10:00AM. I STATED THAT WOULD BE FINE. I TOOK THE CAR IN ON SATURDAY MORNING AND THE CAR WAS PUT ON A MACHINE TO FIND OUT WHAT WAS THE PROBLEM AND I WAS TOLD THAT THE CRANK SENSOR AND THE CATALYTIC CONVERTER WERE BAD. THE PARTS SUPERVISOR INFORMED THAT HE DID NOT BELIEVE THAT THE CATALYTIC CONVERTER WAS COVERED UNDER WARRANTY THAT HE SEEM ON RECORD BUT I PROCEED TO INFORM HIM THAT I ALSO HAD AN EXTENDED WARRANTY AS WELL AND I WAS INFORMED THAT EVERYTHING SHOULD BE FINE WITHOUT ANY CHARGE TO ME. THE PARTS SUPERVISOR THEN SAID" JUST WAIT FOR A CALL ON MONDAY FROM THE SERVICE DEPARTMENT SUPERVISOR AND HE WILL LET YOU KNOW WHETHER THE PARTS WOULD BE COVERED" LONG STORY SHORT, I RECEIVED A PHONE CALL ON MONDAY MAY 22ND 2019 FROM THE SERVICE DEPARTMENT SUPERVISOR STATING HE HAD GOOD NEWS AND SOME BAD NEWS. BAD NEWS NEITHER PART WAS COVERED AND OWED $221.73.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185103March 8, 2019
ENGINE, WHEELS
ON MAY 29TH 2018 I WENT BACK TO HOLLY KIA WITH A PROBLEM WITH MY TIRES . I SPOKE TO THE SERVICE DEPARTMENT SUPERVISOR AGAIN ABOUT THE CATALY CONVERTER. HE STATED TO REPAIR THE CATALYTIC CONVERTER WOULD COST ME ABOUT $1100. I WAS TRULY UPSET BECAUSE MY CAR IS ONLY 4YEARS OLD. ONCE I PICKED UP MY CAR I CONTACTED THE KIA CORPORATE OFFICE AND SPOKE TO ANOTHER YOUNG LADY EXPLAINING TO HER THE SITUATION AND SHE WAS VERY RUDE UNPROFESSIONAL BECAUSE SHE TOLD ME THAT IT KIA ONLY MANUFACTURES THE CAR BUT THEY ARE NOT RESPONSIBLE FOR WHEN A PART SUCH AS A CATALYTIC CONVERTER MAY GO BAD IN A CAR AND THERE WAS NOTHING THEY COULD DO FOR ME. SHE THEN STATED THAT THE NEXT TIME I PURCHASE A CAR I SHOULD MAKE SURE I UNDERSTAND THE WARRANTY COVERAGE BEFORE I PURCHASE THE VEHICLE. NEEDLESS TO SAY MY CATALYTIC CONVERTER NEEDS REPAIRING. I ALSO HAD PROBLEMS WITH MY TIRES AND I EXPLAINED TO THE YOUNG LADY THIS AS WELL. I TOLD HER I JUST DIDN'T UNDERSTAND WHY THEY DID NOT WANT TO HELP ME GET THESE SITUATIONS FIX BECAUSE MY CAR WAS FAIRLY NEW. WELL I DIDN'T GET HELP FROM HER. FAR AS MY TIRES AFTER GETTING THE CRANK SENSOR FIX I FOUND MYSELF BACK AT HOLLY KIA GETTING MY TIRES LOOKED AT BECAUSE THE AIR KEPT GOING OUT. ONE MORNING GOING TO WORK A YOUNG MAN STOPPED ME ON THE HIGHWAY TO TELL ME MY TIRE WAS FLAT I IMMEDIATELY BUT AIR IN THE TIRE AND WENT TO HOLLY KIA AND TOLD THE SAME PARTS SERVICE SUPERVISOR WHAT THE PROBLEM HE TOOK MY CAR IN AND HAD THE TECHNICIAN LOOK AT MY TIRES I ASKED HIM COULD HE HAVE THEM LOOK AT ALL THE TIRES BECAUSE I AM PUTTING AIR IN THE TIRES EVERY OTHER DAY. WELL IN JUNE MY SON HAD TO PURCHASE THAT SAME TIRE THAT THEY SAID WAS FIX AND TOLD ME ALL THE OTHER TIRES WERE GOOD. IN SEPTEMBER 2018 I HAD TO END UP PURCHASING THREE OTHER TIRES BECAUSE I WAS STILL EXPERIENCING THE SAME PROBLEM WITH HAVING TO PUT AIR IN THE OTHER TIRES. EVER SINCE I PURCHASE THE TIRES NO PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184761March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE. THE CONTACT WAS INFORMED THAT OIL NEEDED TO BE ADDED BETWEEN OIL CHANGE INTERVALS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE NUMBER ONE PISTON ROD BEARING DAMAGED THE CRANKSHAFT. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. MIKE KELLY KIA (LOCATED AT 254 PITTSBURGH RD SUITE A, BUTLER, PA 16002, (724) 287-2701) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184858March 7, 2019
STRUCTURE:BODY, VISIBILITY/WIPER, WHEELS
WALL TRIANA HWY MADISON WAS BEING PAVED ON WEDNESDAY 2/27/19. THEY HAD SPRAYED SOME TYPE OF LIQUID TAR ON THE ROAD FOR PREPPING. MY CAR IS COVERED WITH THE BLACK SUBSTANCE AND I AM UNABLE TO GET IT OFF. IT HAS COVERED MY REAR WINDOW AND BACK OF CAR. IT IS ALSO ON MY SIDE DOOR PANELS AND UNDER MY VEHICLE,TIRES AND RIMS. THIS IS A BRAND NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184910March 7, 2019
FUEL/PROPULSION SYSTEM
CURRENTLY MY GAS MILAGE HAS DECREASED BY APPROX 4 MILES PER GALLON. IN THE WINTER I GET 30 MPG AND USED TO GET 34; IN SUMMER I GET 32.5 MPG AND USED TO GET 37. THINGS CHECKED: BRAKES TIRES AND ALIGNMENT AIR FILTER ENGINE CODES GAS QUALITY ( USED MOBIL PREMIUM GAS) PERFORMED A CARBON CLEANING FOR GDI ENG FUEL SYSTEM CLEANING ENGINE CLEANING WITH OIL CLEANING (FLUSH) ADDITIVE. AFTER ALL CLEANINGS ONLY SLIGHT IMPROVEMENT (APPROX 0.5 MPG). I SUSPECT A FAULTY CAT CONVERTER BUT HAVE NO WAY TO CHECK IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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