Kia Soul Complaints

5,626 consumer complaints on file.

#11511603March 13, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The contact stated that the vehicle was driven to an independent mechanic to be diagnosed. The mechanic determined that the vehicle had experienced failures with the oxygen sensor and catalytic converter. The contact stated that the vehicle was then diagnosed by another independent mechanic who confirmed the failure. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511644March 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving and making turns, the vehicle made abnormal popping sounds. The vehicle was taken to the dealer where the flex coupler was replaced. Additionally, the contact stated while driving at various speeds, the engine was making abnormal knocking sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer several times. The dealer completed an oil change and serviced the fuel system; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was excessive clearance in the rod bearing. The dealer replaced the short block and all gaskets; however, the failure persisted. The contact later received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and the vehicle was taken to the dealer for the recall repair. The dealer replaced the engine; however, the check engine warning light remained illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as the catalytic converter was never replaced under the recall. The dealer informed the contact that she would be charged for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511408March 12, 2023
ENGINE, ELECTRICAL SYSTEM
My oil is burning and it's been changed several times and is BLACK the next day plus my electrical system is messed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511427March 12, 2023
SERVICE BRAKES, ENGINE
My car will not turn on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511300March 11, 2023
ENGINE
Engine is not holding oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511033March 9, 2023
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil had to be added once every month. The contact then received notification of NHTSA Campaign Number: 20V750000 (Engine) and the vehicle was taken to the dealer to be inspected. The contact stated that a software update was performed. The contact stated that shortly after receiving the repair, while driving approximately 75 MPH, the vehicle suddenly shifted into LIMP Mode. The contact stated that the vehicle decelerated to 20 MPH. The vehicle was taken to the dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that due to the warranty limitations and recall repairs that were performed, the engine would not be replaced free of charge. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510796March 8, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at highway speeds, an abnormal revving sound would emit from the vehicle as it hesitated upon depression of the accelerator pedal without warning. Despite the failure, her daughter managed to drive the vehicle home; the next day, the contact started the vehicle and experienced the same failure. The contact drove the vehicle to the dealer where it was diagnosed with a defective catalytic converter. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510608March 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle contains a defect related to motor vehicle safety or does not comply with an applicable federal motor vehicle safety standard ENGINE REPLACED THRESHOLD REPLACED CATALITIC CONVERTER BLEW ECU COMPLETED AIRBAG WARNING DOES NOT CLEAR INACCURATELY REPORTED/ COMPLETED VEHICAL MALFUNCTIONING LOSS OF POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510623March 7, 2023
ENGINE
I was entering I 24 east toward Nashville on March 3 2024 @5p. As car entered the freeway. The engine stopped. Engine light turned on pulled over on shoulder. Put in park and tried to start but would not turn over. There was still full battery power according to dash board. I had two minor incidents two weeks prior. Entering store parking lots. Engine died a low speed . 5-10 miles an hour. Vehicle did restart at those incidents without problem s at regular speed before March 3 rd incident. KIA mechanic said might be cam gear shaft malfunction.. sensors? Belt?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510524March 7, 2023
ENGINE
Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510482March 6, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2014 Kia Soul. The contact stated while driving 30-40 MPH and depressing the brake pedal, the vehicle accelerated unintendedly. The contact immediately shifted into neutral (N). There was no warning light illuminated. The contact then shifted into drive (D) and the vehicle responded as needed. The contact stated that the failure had been reoccurring intermittently. The vehicle was taken to the dealer several times. The dealer diagnosed that no issues were found; however, the failure persisted. The vehicle was taken back to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509868March 2, 2023
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the oil filter needed to be replaced. The vehicle was repaired, and an oil change service was performed; however, the failure persisted. The contact stated that the oil warning light was intermittently illuminated. The vehicle was then taken to two independent mechanics, who diagnosed that the engine needed to be replaced; however, the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The contact made various local dealers aware of the failure; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,859.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509873March 2, 2023
STEERING
Steering wheel makes a rattling sound when I drive. I would like to know if this is a safety risk? The vehicle has not been inspected by the manufacturer. Warning light come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509906March 2, 2023
ENGINE, UNKNOWN OR OTHER
While driving home from work late at night, the car just stopped without warning and would not start again. It was towed to the dealership where I was informed that there would be a $750 diagnostic fee, but that Kia would probably not replace the engine under warranty because the recall had not been taken care of. I am the second owner of the vehicle and bought it the same year that the recall was issued. Kia consumer affairs department states that it was sent to my address, but I did not receive the notification. I cannot afford to pay $750 to find out that I will not be reimbursed and I cannot afford to have the engine replaced in a car that is worth the value of the engine. I had just changed the oil and had a valve cover gasket replaced. There was no check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509908March 2, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the dealer to be diagnosed. The contact was informed that piston #3 was damaged and that the catalytic convertor had failed. The contact was informed that the piston failed from not enough compression. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact was informed that due to the mileage the vehicle was not eligible to be repaired under recall and had to be repaired out-of-pocket. The failure mileage was approximately 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509703March 1, 2023
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown tube or valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509530February 28, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle failed to accelerate while driving. The check engine warning light was illuminated. The contact stated that an independent mechanic had previously replaced the catalytic converter on two separate occasions; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced again. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509616February 28, 2023
UNKNOWN OR OTHER
I have been having issues with oil consumption since early fall 2022. I am the sole owner of my Kia Soul Plus and have had multiple oil consumption tests performed. I found out I had an oil consumption problem when my car shut off WITHOUT WARNING on the highway. Luckily this happened around midnight when there wasn't a lot of traffic. I contacted the dealer and they did an oil consumption test, which it "passed" because the dipstick indicated there was still oil in the engine. After the first one, I started to monitor my car and it seems like a little past the 1k mark does the dipstick indicate there's no oil. I've done like 3 tests with the dealer, and I think the last one that was performed I think they put too much oil in it. I say this because when I checked the oil -- when the car sat for awhile to cool off-- there was oil past the fill line on the dipstick. When I asked about it, they made it seem like I invalidated the test because I simply checked the oil. I was also told to not check the oil when the car has been sitting. So now, I check it at different times; when it has and has not been sitting (when I get gas). What ended up happening was the guy just read the dipstick right there in front of me, said it was fine, topped of the oil and said I was good to go. I think they did this the second time as well but didn't think to check the oil level then. I also noticed oil stains/residue on my engine cover and asked the dealer about it, but received no answer. It seems like the oil stains are getting worse -- more prominent. My car currently has 92k miles on it and have been trying to figure out the issue as this is a HUGE safety issue to me and my family. On multiple occasions I have found that my car has had low oil in it and carry oil in the back of my car just in case. After doing research, I'm glad to see I'm not alone but also that this is a known issue but I feel like the dealer is waiting for my warranty to expire before anything gets taken seriously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509337February 27, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle started to stall. The vehicle was taken to the dealer for diagnostic test, and the dealer stated that the catalytic converter needed to be replaced, and that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 124,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509360February 27, 2023
ENGINE
I purchased my 2016 Kia Soul 11/25/22 and on 12/15/22 my check engine light came on getting off freeway. While driving the accelerator wasn’t catching speed could’ve go pass 20mph making loud noises like transmission was slipping. The dealer towed my car from my Job. Dealership gave me an tuneup oil change and replaced engine coils. 2/7/23 check engine light came again and my car couldn’t do 15mph again and service department stated a need a new engine and it’s covered under warranty but every Kia dealership states they can’t Maintence my car until months advance and they can’t give me a loaner if they can replace the engine so I been missing work due to my Kia running bad and I only had it since 11/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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