Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11571211February 10, 2024
UNKNOWN OR OTHER
2014 Kia Sorento was very very slowly being driven into a residential garage. Suddenly the car accelerated although the car was being driven very slowly. Driver hit brake hard. Car rammed into the garage wall creating a very large hole. Objects in front of the wall prevented worse damage. The car itself had only dust from drywall and a few minor scratches.There were no warnings prior to the failure. The driver's safety was at risk. This is 2/10/2024. The local KIA dealer cannot inspect the vehicle until late this coming week. I am afraid to drive this car. We have had it services regularly by KIA thru out the warranty and beyond.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570234February 6, 2024
POWER TRAIN
After a loud bang in rear of my 2014 KIA Sorento car while driving on freeway, I pulled over. It was towed to KIA. They found catastrophic failure of rear diff. Rear axle snapped. We were told front axle was a recall but not rear. We had to pay over $7,000 to get the vehicle out of shop and incurred over $700 in car rental because KIA did not have loaner car for me. There have been complaints of the rear axles online. I sent all this same paperwork to KIA in Irvine, Ca certified on Jan. 18, 2024. Have not heard from them yet. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569926February 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570069February 5, 2024
ENGINE, POWER TRAIN
Was driving on highway when suddenly the vehicle lost power and couldn't maintain speed. Once stopped smoke came out from under hood which turned out to be from coolant. Had car towed to independent shop where it was determined that the engine head gasket/s are bad and engine head bolts and block. Fix is it needs a new engine. Always had maintenance done at dealer and this happened just out of warranty 106k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569693February 3, 2024
ELECTRICAL SYSTEM, ENGINE
I received a recall notice from Kia dated 11/14/2023. The notice said that the HECU hydraulic electronic control unit could short circuit and catch the car on fire whether driving or parked. They suggest parking away from anything that could catch fire. There is currently no remedy for this serious safety issue. It has been 3 months already and there is no time line for a remedy. They offer no options such as a loaner car to help mitigate the risk to personal safety while driving this car. I would like to have some interim solution until there can be a remedy of this serious safety risk. This is an unacceptable safety risk. Thank you for your time and attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569592February 2, 2024
ENGINE
Engine died with no sign. Was told engine had no oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569372February 1, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
While driving at night, the instrument panel gauges and lights behind it faded away and all gauges went to 0, RPM, Gas, speedometer, temp, mileage all stopped working all at once. The headlights dimmed to almost nothing. After stopping, it was discovered that a rear sensor was basically melted off after being on fire from the inside. It put a hole right through the sensor and exposed the wire. It basically turned the sensor to ash and you can see the melted wires inside slightly poking out of the hole it melted. The radio and clock still work, so it didnt affect everything. The lights that come on when opening and closing the door were basically stuck on unless turned off manually when the car is off. (Turned off door light feature) Took me a few to figure that out. After checking fuses, the Module 3 was blown. Tried to replace the fuse but it keeps blowing because I cant currently do anything with the damaged sensor. A Kia repair guy wanted to change all the wiring, sensors, and instrument panel, costing thousands of dollars I don't have. After checking the Kia forums, this same exact issue has happened to multiple people with the 2014 Kia Sorento. If this has happened to multiple of the same vehicle, Kia should be responsible to fix it or replace the vehicle! Its dangerous! It was raining, but my car could have stayed on fire. I almost drove off the road when everything was shutting off and my headlights dimmed to nothing. The car still drives fine, so I got home, but it was hard to see and I had no idea of the speed of the vehicle. And the Kia guy said it could still catch fire again so I will have to fix it before driving it much more. I dont have the money for this or for a new car and my job is literally in my car! Check the Kia forums about the other issues and complaints, as again, this happened to multiple people and its all the same issue. Kia needs to fix this since it costs so much to fix and before someone burns up in a fire!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11568822January 30, 2024
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the speed odometer was inoperable, and the vehicle did not accelerate as intended. In addition, the contact stated that while stopped at a stop sign, the vehicle stalled and lost motive power. The contact stated that several unknown warning lights were illuminated. The contact stated that after attempting to start the vehicle several times, the vehicle started and operated without failure. The contact stated that the vehicle displayed no issues for several days however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed crank shaft position sensor. The contact was informed that the crank shaft position sensor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568242January 27, 2024
STRUCTURE:BODY
I left my car outside in a light rainstorm while at work. When I arrived back at my car I noticed something off about my paint, I soon discovered it was a water bubble in my paint, this caused my paint to fall off leaving my vehicle with a large chunk of missing paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567806January 25, 2024
SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed at night, she became aware that the headlamps were extremely dim, severely compromising nighttime visibility. The ABS warning and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567191January 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566511January 19, 2024
ENGINE
No lights went on the dash. N warning that the engine was damaged. Now 2 mechanics have agreed that the engine is bad Just got the car used from dealer in March and no one knew anything about it. I’m devastated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566493January 19, 2024
ENGINE
Engine seized while driving. Had to be completely replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566267January 18, 2024
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated while driving 50 MPH, the contact heard an abnormal ticking sound. The contact was able to pull over safely. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined there was a hole in the engine block. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the repairs were not covered under recall. The failure mileage was approximately 103,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565955January 17, 2024
ENGINE
With no warning the Kia suddenly started shaking and shuddering and white smoke started coming out of the exhaust while driving down the freeway. There were no symptoms of the problem prior to the failure. Took it to a mechanic and he said the car has a blown head gasket. A second mechanic confirmed the diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565995January 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact's husband owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565678January 16, 2024
STRUCTURE:BODY
Snow White Pearl paint bubbles and has peeled away from body of SUV around window shield. 2014 Kia Sorento with 60,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565772January 16, 2024
ELECTRICAL SYSTEM, STEERING, WHEELS
The component that malfunctioned was the dashboard. The dashboard began flashing and caused the wheels on the KIA Sorento to lock while on the highway. The car also had a burn smell. The car was turned off and then I was able to drive normally. A couple of weeks later the Malfunction Indicator Light has turned of intermittently. The electrical issues are causing the cars blind spot warning system to not work properly and as well as seats to stop moving in the car. I have reached out to KIA Customer care line so that they could tow the vehicle once the MIL came on and they said they I would have to pay out of pocket since the recall is in the "interim" phase. I called Southern KIA in Chesapeake, VA and they stated the car would have to be evaluated but that they do not have appointments any time soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565775January 16, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Kia Sorento. The contact stated that the malfunction indicator light (MIL) was illuminated. The contact stated while driving 55 MPH, the wheels locked up. There was an abnormal plastic burning odor. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed to take the vehicle to the dealer for assistance. The failure mileage was approximately 226,983.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565789January 16, 2024
STRUCTURE:BODY
Paint falling off like paper. Kia used defective paint and knows it. Whole car needs to be repainted with different non defective paint!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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