Kia Sorento Complaints (2018)

255 consumer complaints on file.

#11619451October 12, 2024
EXTERIOR LIGHTING
file:///var/mobile/Library/SMS/Attachments/00/00/8030235A-F1B0-40D7-BDF6-CAB347299F91/MC-10235412-0001.pdf Recall on lights should be added. Mine did this. Had it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619194October 10, 2024
EXTERIOR LIGHTING
All exterior lights and interior lights are turned off while driving. Exterior “running” lights turn on by themself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618337October 6, 2024
POWER TRAIN
Vehicle engine set off a failure code P1326 and went into a full limp mode. This code is related to the knock sensor picking up the crankshaft pounding against the bearings. It is a known issue with the original engine small oil ports. Brought my vehicle to a Kia dealership and their diagnostic procedure was to replace the sensor and reflash the ECM. My problem is, ever since they did that, the knock sensor has not gone off and no codes are being generated. Engine is knocking worse than before. I believe they reset the parameters to a level that basically is making the knock sensor useless. They are buying time and mileage in hopes the engine out lasts the warranty. It is a manipulation of factory settings and fraud causing the consumer future issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618281October 5, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was driving my 2018 Kia Sorento up a hill going about 40 mph. It suddenly lost power and I had to pull over. No lights showed up on the dash warning me anything was wrong. I was draining oil like crazy and it was all over the engine. I had it towed to a mechanic and then the dealership. A bolt from inside the engine blew and tore a hold in the valve and head gasket. That’s all I know now. I had purchased my vehicle pre owned certified, and Kia is not honoring the warranty even with extended warranties. This happened at 87,000 miles. I have seen other reports of Kia Sorentos having issues with their engines. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616520September 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car won't start system doesn't recognize key. And when I use the other key ams drive the car doesn't recognize the key and keeps showing No key I'm vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612967September 6, 2024
ENGINE
Engine was consuming large amounts of oil, attempted to conduct oil consumtion test per Kia request was unable to complete due to volume of oil consumption . Engine locked up after kia telling me they couldnt help me since the oil consumtion test couldnt be completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611901August 30, 2024
UNKNOWN OR OTHER
Trunk latch stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611641August 29, 2024
POWER TRAIN, ENGINE
My 2018 Kia Sorento sticks and when pushing the gas and the RPM jumps up. The car also stalls out and then turns right back on. It shakes and makes a funny noise as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611155August 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I have a 2018 Kia Sorento that I absolutely love. As of late, I have noticed that 1,000 to 1,200 miles after my oil changes- I am getting my engine oil light on, on the dash. Upon checking, again after only 1,200 miles after an oil change- my engine oil was completely gone. The dipstick was almost bone dry. I took my vehicle in to have an oil leak test, because I instantly thought I had a leak due to that being an excessive amount of oil missing. However, there is no leak. It passed the leak test, and there is also no oil in my driveway. Upon talking to the Kia dealership this is apparently a very known, and prominent issue with this vehicle. I am "out of warranty" with Kia- so I am unable to file a claim with them to have this repaired. This is unacceptable for them to know that this is an ongoing issue, and they are not standing behind their products. I have thankfully purchased an extended warranty with an outside agency, that I am filing a claim for. However they will only cover the issue at Kia if the "engine oil consumption test identifies the failure" From what the service man said to me, from Kia- the two "failures" that they have, are either needing to have a combustion chamber cleaning done, or an entire new engine dropped in. Both of which leave me without a vehicle for WEEKS. As a mother with young children, and also a mother that works and has a one vehicle home- this leaves me needing to rent a car for however long that may take. Looking into this further I have seen that Kia Sorentos with the GDI motor (like mine) from NEWER years, have a recall on their engines for a very similar case and very similar situations with them burning excessive oil in their vehicles. I strongly think that the lower year makes and models need to be investigated, as well. I absolutely think that my vehicle needs to be included in this recall as I have gotten and maintained every single oil change, and service needed to my vehicle since I have purchased it in 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608466August 14, 2024
ENGINE
Engine had catastrophic failure without warning. No warning lights or performance issues. 110K miles on it. Well taken care of and taken in for oil changes at regular intervals 6K-8K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608191August 13, 2024
UNKNOWN OR OTHER
TRUNK OPEN SIGNAL NOT TURNING OFF AND TRUNK WON’T CLOSE. DEALER SAID ITS THE TRUNK LATCH THAT NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607486August 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
Oil leak was diagnosed as bad oil pressure switch that is under extended warranty for certain Kia Sorento models with GDI system, but not my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607391August 8, 2024
SERVICE BRAKES
To Whom It May Concern, I hope this message reaches someone who values the sanctity of human life. Today, while driving home, my husband experienced a terrifying incident: the brakes on our car completely failed. Thanks to my husband’s quick thinking and driving skills, he narrowly avoided a potentially catastrophic accident. We immediately took the car to a local mechanic, who informed us that the issue was due to a BRAKE BOOSTER failure. This was the first time we had ever heard of such a part, and the mechanic explained that it was highly unusual for this component to fail, indicating that it may be defective. Although this car is a 2018, it only has 50K miles on it. My husband is retired, and I work from home, so this is very unusual. Upon further research, I discovered that the Kia Sportage had a recall for this very issue. Additionally, I found numerous complaints dating back to 2005 concerning the sudden loss of brakes in Kia Sorentos, specifically due to defective brake boosters. It is deeply concerning that this issue was not addressed with a recall for Sorentos as well. This defect poses a serious risk to drivers, and I fear it’s only a matter of time before someone loses their life because of it. We contacted Kia’s Customer Service to report the issue and expressed our concern that lives are at stake due to this defect. However, instead of addressing our concerns, we were told the part wasn’t covered under warranty, and two customer service agents even hung up on us when we persisted. This is a grave and dangerous defect that demands immediate attention. Numerous complaints about this issue exist, and it’s clear that the brake booster in Kia Sorentos needs to be recalled before it causes a tragedy. Please take this matter seriously and help ensure that this issue is addressed to prevent any further risks to drivers. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600564July 9, 2024
ENGINE
The engine seized as we were driving onto the freeway. Everything just stopped. The car had to be pushed to the side of the road. It failed to restart. When we checked the dipstick, it was completely dry and starting to burn on the bottom. There was no visible signs of an oil leak. There were no lights or other notifications that the car was out of oil. We were lucky the car wasn't hit and someone seriously injured or killed. The car had to be towed to our home. Kia Corporate Office was closed. The Kia dealership said I could have it towed at my expense and have it looked at when they had time the following week. It was just under 100K miles A different Kia dealership offered to give me $5000 towards a trade-in on a new car. That was half the trade-in value, but I couldn't be without a car. When I inquired three weeks later about what the service department found out was wrong with the car, I was told they hadn't even looked at it and would probably just use it for spare parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597784June 30, 2024
ENGINE
Engine is burning oil. Engine only has 116,000 miles on all maintenance has been kept up to date - has never missed an oil change, only ever used full-synthetic. Should not be consuming this amount of oil. Also dash board lights pertaining to engine or oil never come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596299June 24, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
On multiple occasions our headlights will turn on by themselves without the car being on: for example while we are sleeping in the middle of the night we get a call from our neighbor that our car lights are on. Also while driving at night they will turn off by themselves. On all occasions the light are in AUTO mode, meaning the lights should turn on/off themselves when necessary but only when the key is in the car and the car is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595359June 19, 2024
ENGINE
Car is burning 3/4 a quart of every 1,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594996June 18, 2024
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER:HOSES/PLUMBING
The contact owns a 2018 Kia Sorento. The contact stated while driving 79 MPH, the oil warning light illuminated, and he observed a burning oil odor emanating from the engine compartment. The vehicle was pulled to the side of the road and inspected. The contact observed condensation under the front of the vehicle and no oil on the dipstick. Additionally, another vehicle pulled to the side of the road and reported that condensation from the vehicle sprayed onto the windshield and hood of their vehicle. The vehicle was towed to a dealer where it was diagnosed and determined that the turbo feed line assembly needed to be replaced due to corrosion and a hole. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593729June 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: SENSING SYSTEM: SONAR/ULTRASONIC
The contact owns a 2018 Kia Sorento. The contact stated that while approaching a stop, the brake pedal was depressed, and the driver noticed that the check Automatic Emergency Braking (AEB) System and Check Lane Departure Warning System (LDWS) warning lights were illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed that the sensors needed to be replaced and the system cleared. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic for the A/C recharge and the contact was informed about unknown codes that were retrieved. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590594May 24, 2024
TRAILER HITCHES
The contact owns a 2018 Kia Sorento. The contact stated that while driving at an undisclosed speed, the front headlights and rear taillights stopped working without warning. The contact also stated that the instrumental panel became inoperable. The vehicle was taken to a local dealer and the contact was informed that the vehicle needed to be diagnosed. The contact was informed by the technician that the failure was likely a short circuit since the headlight bulbs had burned out. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) and related the recall to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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