Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11586871May 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585758April 29, 2024
ENGINE
I brought my 2011 Kia Sorento in to Jeff Wyler Kia in Fairfield, Ohio on [XXX] to be checked after receiving notification of a recall campaign for the engine. According to the recall an engine compartment fire can start while driving, and the recall stated engine smoke and/or the smell of burning oil were causes for concern. The remedy was for Kia to replace the engine. Since my vehicle was experiencing both, I scheduled the appointment. I mentioned the smoke seemed to be coming from the rear of the engine, and that it was burning through oil but I never had any oil spots on my driveway.(They specifically asked about this.) I was told that after a complete inspection my vehicle did not qualify for the recall as something else was causing the problem, a leaky seal around the oil pan. Didn't sound right to me but since they are certified mechanics and I'm not I paid for the repair. After the service I noticed the issue was persisting, so I returned to Kia to show them there was still a problem. They assured me this was just residual oil burning off the engine and it would stop in a few days. I then started to notice oil spots under my car where I hadn't before I brought it in for service. Soon after, the engine starting shutting down while driving creating a serious safety issue. When I couldn't get it to start back up, I had it towed back to Kia at my own expense. That was on [XXX] and they still can't tell me what the problem is, only that it is not related to the recall or the service they have provided. They charged me $369.64 for an unnecessary repair that did not fix the issue it was brought in for, and they want to charge me for the diagnostics they are currently allegedly performing on it. They are assuming no responsibility for the issue, even though their negligence in that first visit clearly caused additional harm to the engine, compromising the safety of me and my family. Kia customer care called me once but since will not return my calls or emails. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585430April 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notification would be mailed when the remedy was available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584458April 22, 2024
ELECTRICAL SYSTEM, ENGINE
After my daughter pulled into her school parking lot on Friday morning, 4/19/24 she reported smelling a very bad smelling smoke. She immediately got out of the car because she then saw flames from under the hood. The car lit on fire, and was completely totaled. I have since been made aware of the recall that causes engine fires.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11584614April 22, 2024
ENGINE, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
12-29-2023, the Kia Sorento started smoking on the way home. When I got home I opened the hood and saw fire. I put the fire out with a fire extinguisher. On 1-9-2024, I made an appointment with Archer Kia and had the car towed there for a diagnosis. After a month with no response, the service manager at Kia advised me to contact Kia Corporation. I spoke to a representative and was assigned a case number. The representative stated that I should have gotten a software update but could not produce any information that I received a recall notice for the software update. All recall notices that I received were addressed and oil changes were regularly done at a major retail store. I was told that an investigation would be done and that I would be contacted. I didn’t receive a response for two months. I called Kia Corporation and was told that they sent information to an address that belonged to my mother which was calling her number instead of calling me. It was never determined why the information was sent to my mother. The car had been registered to my address for over 10 years. Once we established the correct information, I was asked to send service records. I was sent a letter before the representative received the service records stating that the cause of the fire was normal wear and tear. I went to the Archer Kia dealership to talk about the next step. The service manager stated that Kia didn’t send him anything so I waited. This was May 2023. January 2024, I contacted Archia Kia for information. They had received a decline notice to replace the motor. I called Kia Corporation again. I discovered that the original representative no longer worked there. The new representative wanted to call the dealership on a three way call. The service manager was not available and the representative told me he would call me back. In February 2024, I received a recall notice concerning the software issue and a notice stating that the car could catch on fire. In March 2024, I rec
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11582771April 13, 2024
ELECTRICAL SYSTEM, ENGINE
Knock Sensor Code came up when having my car checked P1326
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582458April 11, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
My Kia Sorento 2011 in November 2023 started having the instrument cluster warning lights flashing, abs warning light, tire pressure light and sometimes the check engine light. There is also a very strong burning or melting smell when the car is on. I was very scared to drive my car and have had to find ways to get to work when I received the notice from Kia that there was a recall SC284. About HECU fuse that many Kia Sorento 2011 owners are having issues with the engines catching fire while driving or parked. And the symtoms before a fire occurs are the same as I have experienced with the instrument cluster illuminating and the strong burning smell as well. Its April 2024 and I haven't had a car since November 2023 because the recall has yet to be remedied. This is completely unacceptable I cannot drive I cant take my car to emmissions and might eventually get my car towed due to not being able to it not passing emissions and cant pass for registration. There needs to be compensation for this inconvenience and for this recall not being a priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581984April 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581327April 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581113April 4, 2024
ENGINE, ELECTRICAL SYSTEM
Preventative complaint. I received a recall notice on November 14, 2023 regarding recall of my 2011 KIA Sorento. Recall #23V652000. Manufacturer's recall #SC284XM. I have contacted my dealer, Danbury CT KIA to find out when they can repair the recall. They just keep stating that they don't have the parts. The recall is not done in a timely fashion and I am greatly concerned that my only car could catch fire at any time. This should be repaired immediately if such a great hazard is possible. Lives could be in jeopardy since I seldom have my grandchildren in my car. Please provide Danbury Connecticut KIA the necessary parts to address the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581159April 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light was illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 134,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579361March 25, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578888March 22, 2024
STRUCTURE:BODY
Both passenger doors and the driver door will not open from the outside. All three have malfunctioned out of nowhere for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578994March 22, 2024
ENGINE
I received a letter in the mail dated February 9th, 2024. This letter stated there was a recall on my car to mitigate any unreasonable fire risk due to potential engine damage. It states to take the car to a Kia dealer so they can inspect and, if need be, replace the engine. It is recall number [XXX]. It states the recall will be repaired at no cost to me. However when I took the car to the dealership, the employee i dealt with told me that it had a very strong burning plastic smell, valve cover is warped, leaking oil onto exhaust manifold and suggest to replace the intake valve and valve cover. I was also told the engine was leaking oil, valve cover and intake leaking. I was then estimated for a total of $1,213.78+tax for the manifold replacement, $454.62 for valve cover replacement, and $211.27 for rear brake lamp assembly. So I would like to file a formal complaint against the BIll Walsh Kia Dealership in Ottawa, IL. for their inability to remedy this defect without charge. I drive my 3 year old daughter around in this car, it is my biggest asset, it gets me to work, it feeds my child, it pays my bills. If my safety is at risk or my child's safety because of the negligence of Kia, they should fix it at their cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578406March 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577963March 18, 2024
ENGINE
Unknown. Oil leaked totally out happened March 16th 2024. Had car towed oil light came on when oil totally leaked out. Having it looked at on March 26th 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578111March 18, 2024
ENGINE
Oil was serviced mid-January, driven intermittently where oil level checked right after service before trip to college (it was full) and oil level checked again March 7 before a trip to Florida and it showed full. During trip (approx 590 miles after starting trip0, engine failed while driving on interstate causing a safety concern - driver was not able to steer or do any movement of vehicle causing a potential dangerous situation for driver, passengers and other vehicles on interstate. A tow truck was called and vehicle was towed to nearest auto mechanic shop, Will's Auto Mechanic Shop in Jasper, Florida. They indicated the engine was locked up and no longer functional with diagnosis of no oil in engine where dip stick was dry and they did not see any visible leaks. In addition, no check engine or oil light appeared throughout drive prior to engine stopping on interstate. Called insurance although doubtful anything will be covered. Will's Auto indicated will cost approx $3K for engine plus minimum $1,500 in labor to replace engine. If doesn't make sense to replace engine, car worth $150 in scrap as they do not purchase and re-sell vehicles at shop which is 14 hours away from our home. Researched and saw same engine for 2012 Kia Sorento was recalled for similar engine issues with no warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577776March 16, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Family and i were driving home from soccer and car violently stuttered felt like we hit a deer. This has happened three times now and has caused solenoid a in transmission to fail which i fixed . My wife smells a burning smell also randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577790March 16, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I’ve gotten approved to buy another car and was going to trade my 2011 Kia sorento but still has open recall and Kia dealership has no answers when they can fix. What do i do. Thank you for your help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577301March 14, 2024
ENGINE
The contact owns a 2011 Kia Sorento. The contact received notification NHTSA Campaign Number: 23V877000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 30 MPH, the vehicle went into LIMP Mode and failed to properly accelerate. The contact stated that the vehicle was restarted and drove as intended. The LIMP Mode message was displayed. The vehicle was taken to the dealer where it was diagnosed that the fuse box needed to be replaced; and the dealer stated that the contact had to pay out of pocket for the repair. The manufacturer was not made aware of the issue. The failure mileage was 180,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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