Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11683599August 28, 2025
ENGINE
Driving on highway and suddenly heard loud tapping/rattling sound from engine and then engine died resulting in total loss of power steering and acceleration. Was able to coast through an exit and into a parking lot. My entire family was in the vehicle and if we had not been able to coast to a safe spot we could have been involved in a high speed accident. Vehicle was towed to Kia dealership and they diagnosed it as connecting rod failure. No other inspections have been done. No warning lamps displayed before the incident occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681208August 17, 2025
ENGINE
I had catastrophic engine failure while driving with no warning lights indicating my engine was losing oil, the engine and power shut off at 55 miles and hour causing me to lose power steering and power assisted breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679539August 9, 2025
STRUCTURE:BODY
I have the pearl white paint on this vehicle. It is peeling off the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679300August 8, 2025
ENGINE
Car had a blown head gasket. Took it to my mechanic and upon inspection determined that the head bolts had stretched. My mechanic said that it was a common problem and service advisor at dealership also agreed it was a common problem. After a little research found a lot of complaints about this problem. Talked to KIA and was told no warranty or recall for this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678103August 3, 2025
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Cut off in middle of the interstate start smoking
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11677266July 30, 2025
ENGINE
Engine started making rattling sounds during startup and when accelerating. Kia dealer said the engine failed and needed replaced. Repair cost were around $9000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676343July 26, 2025
UNKNOWN OR OTHER
Oil pressure sensor and leaking oil. Also paint peeling off badly. Snow pearl white. I purchased extended warranty and dealer never fixed anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675465July 22, 2025
STRUCTURE:BODY
THE PAINT ON MY 2015 KIA SORENTO (SNOW WHITE PEARL) IS PEELING OFF LARGE SHEETS, EXPOSING THE METAL UNDERNEATH. THIS IS A KNOW ISSUE AFFECTING MANY KIA AND HYNDAI VEHICLES. I AM CONCERED IT WILL LEAD TO RUST, SAFETY ISSUES, AND REDUCE VISIBILITY. A PIECE LADED ON MY WINDSHIELD BLOCKING MY VIEW. KIA HAS DENIED REPAIR AND HAS A CASE PENDING MORE RESEARCH. CASE NUMBER IS 25399760. THIS IS CLEARY A MANFACTURER DEFECT HAPPENING TO THIS COLOR ONLY. IT IS PEELING ON THE HOOD AND DOORS AND BACK SIDE. I AM THE ORIGINAL OWNER
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11675047July 21, 2025
SEATS
Subject: Urgent: Structural Failure of Driver Seat Component – 2015 Kia Sorento I am writing to report a serious structural failure in the driver seat of my 2015 Kia Sorento. While driving under normal conditions, the torsion tube under the driver’s seat snapped, causing the seat to become unstable and compromising my safety. This part is labeled: “4 Way Manual” Johnson Controls, Inc., Holland, MI Markings: [XXX] &&[XXX] and [XXX] This torsion tube is a core part of the seat structure and should not fail under normal use. The failure occurred with no warning and while the vehicle was in motion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672972July 12, 2025
SEATS
Metal rod on driver seat broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672834July 11, 2025
UNKNOWN OR OTHER
Paint randomly flys off the vehicle while driving. There are many documented issues with this white pearl coat on my year of vehicle where the paint did not adhere correctly to the base coat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671535July 7, 2025
UNKNOWN OR OTHER
White vehicle paint is peeling. Was told by dealer it's a known issue and is awaiting defect with paint manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667814June 18, 2025
ENGINE
Driving the 2015 Kia Sorento coming back from work The car overheated and complete engine failure check engine light with flashing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667815June 18, 2025
ENGINE
What's driving home from work doing 65 mph postal speed limit car begin to overheat and then went in the complete engine failure engine light flashing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667364June 17, 2025
ENGINE
2014-2015 Kia Sorento 3.3L V6 Engines Coolant Leak Extension of Warranty and or Financial reimbursement of a repair done prior to receive this notice. engine develop coolant leak from cylinder head gasket area I have tried since 6-24-2024 to get a reimbursement from Kia for Case#[XXX] I have sent info through their website portal, last Dec 2024, they emailed, sent a requested paper, and still nothing. No reimbursement check, no notice that it isn't going to be paid, NOTHING. In a few days 24th it will have been 1 year since I contacted them. I would like my reimbursement check, I feel I have given them plenty of time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667035June 15, 2025
ENGINE
On [XXX] while driving at approximately 45 mph the check engine light came on and the car would not accelerate. It was towed to the Kia Dealership in Charleston South Carolina. A Code P1326 was diagnosed. They performed bearing clearance test and it passed. Also Performed software update. The car drove as normal until [XXX]. On [XXX] while on the interstate, going about 65 mph, the check engine light began flashing and car would not accelerate. The car was taken to the Kia dealership in Florence, South Carolina where we were told the knocking sensor needed to up updated. We told them it already had been updated in January by the Kia dealership in Charleston South Carolina. We were then told we had to take it back to Charleston and have that dealership work on the car. We called Kia Customer Care Center because the Florence Kia was refusing to work on the car. Kia Customer care also told us to have the car towed back to Charleston because the Florence Kia was backed up months before they could even look at it. We were told towing would be reimbursed. We had the car taken back to Charleston and have provided all the service records we had to the dealership. It has been over six weeks and still waiting for an answer about the engine. Kia Support says they haven't received any of our services records from the dealership and the dealership says they sent the records. We are not allowed to send the records straight to Kia support. We have asked the Kia Dealership what needs to be done to fix the car but they said they can't tell us until Kia support tells them. We do not know if any inspections have been done of the car yet. We are given very little information by the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666019June 10, 2025
ENGINE
My 2015 Kia Sorento was in complete engine failure need help of repairing and replacing engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660441May 12, 2025
ENGINE
On April 26, 2025, while driving, my car just stopped in the middle of the road. There were no warning signs, no engine indicator light on on the dash. It just stopped and would not crank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658674May 3, 2025
ENGINE
With little to no warning my check engine, steering, and oil lights turned on and the engine stalled after a loud noise as I was coming to a stop. This occurred on a major highway and could have been catastrophic and dangerous if it occurred at full speed by leaving my vehicle in the middle of the road open to potential collisions that could harm myself or others. Thank goodness i did not have any passengers. I was barely able to pull off to the median and had the vehicle towed to a mechanic who confirmed the engine had seized due to rapid oil loss and found metal debris in the engine oil. They are recommending a full engine replacement. I called the dealership to see if they would agree to inspect the vehicle or see if there had been any reports or recalls associated. I specifically asked them is there was a knock sensor update needed on my vehicle since the mechanic told me there are open complaints about this upgrade not being done and it causing engine failure. The dealership I spoke with stated there are no upgrades or recalls open for my vehicle and refused to inspect the vehicle stating "there is nothing in their system that would indicate an issue". The vehicle is available for inspection for now. I see there are many similar reports over the past year or so for this model. There apparently was a recall for this issue on the following year's model and the 2.4 engine, however I strongly believe the 2015 Sorento 3.3 engine should be thoroughly investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655898April 21, 2025
EXTERIOR LIGHTING
The contact owns a 2015 Kia Sorento. The contact stated that on various occasions while driving at night, the front low-beam headlights failed to properly illuminate and was very dim. The headlight bulbs had been replaced approximately four times, but the failure returned after replacing the bulbs. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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