Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11399911March 9, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ANTI-LOCK BRAKES WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED AN UNKNOWN PART HOWEVER, THE FAILURE REOCCURRED. THE CONTACT REFERENCED AN UNKNOWN RECALL RELATED TO THE ABS SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400054March 9, 2021
EXTERIOR LIGHTING
ON A NUMBER OF OCCASIONS, BOTH HEADLIGHTS ON MY 2014 KIA SORENTO HAVE GONE OUT AT THE SAME TIME. USUALLY IF I OPEN THE HEADLIGHT HOUSING AND TWIST THE LIGHT PLUG THIS WILL CAUSE THE LIGHT TO WORK. BUT OTHER TIMES ONE OF THE TWO LIGHTS WILL BE BURNT OUT. THE ISSUE IS BOTH LIGHTS GO OUT AT THE SAME TIME. I HAVE BROUGHT IT TO THE ATTENTION OF MY LOCAL DEALERSHIP BUT THEY COULD FIND NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399219March 4, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHTS KEEP BLOWING OUT. I HAVE BEEN CHANGING THEM EVERY 2-4 MONTHS FOR THE PAST YEAR. THEY SUGGESTED I CHECK FOR RECALLS AND NOTHING. THIS COULD BE VERY DANGEROUS AND BUYING HEADLIGHTS EVERY 2-4 MONTHS GETS EXPENSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398732March 2, 2021
STRUCTURE:BODY
OPENED PREVIOUS NHTSA ID 11398106. ADDING ADDITIONAL INFO FOR ALL. MAIN ISSUE IS THE PAINT CHIPPING AND MAINLY PEELING SEVERELY ACROSS AND ABOVE WINDSHIELD WITH RUST. OTHER PAINT CHIPPING AROUND VEHICLE ALSO, MINOR. RESEARCH SHOWS THIS HAPPENING TO MAINLY THE 2014 KIA SORENTO SUV WITH (SNOW WHITE PEARL) PAINT COLOR. READ YOUR INFO TAG ON DRIVER SIDE DOOR JAM TO VERIFY. MINE WAS MANUFACTURED AUG/16/13 AT GEORGIA INC. NHTSA HAS ABOUT 105 PAINT COMPLAINTS OUT OF 461 ON THE 2014 KIA SORENTO SUV. I READ MOST UNDER 'STRUCTURE OR OTHER' LISTINGS. THERE IS ALSO A FACEBOOK PAGE FOR ALL TO VIEW AND COMPLAIN FOR 'KIA SORENTO PEARL WHITE PAINT PEELING, CHIPPING AND DELAMINATION'. HOPE THERE IS A LAWYER OUT THERE WHO HAS THIS ISSUE AND CAN FILE A CLASS ACTION SUIT FOR ALL OF US. BECAUSE KIA WON'T TAKE CARE OF THIS ISSUE. HOPEFULLY NHTSA WILL SEE IT AS A ISSUE, MAINLY WHEN THE PEELING OF PAINT AND RUSTING IS OCCURRING AROUND THE WINDSHIELD. THIS JEOPARDIZES THE TIGHT SEAL OF RUBBER HOLDING THE WINDSHIELD IN PLACE. GOD FORBID THE WINDSHIELD DETACHES WHILE DRIVING ON THE HIGHWAY. THANK YOU ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398438March 1, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY PAINT ON MY KIA SORENTO HAS BEEN CHIPPING AWAY. I'VE HAD THIS VEHICLE FOR LESS THAN 2 YEARS, IT STARTED TO CHIP ALITTLE AROUND 8 MONTHS AGO, AND SINCE HAS GOTTEN SO BAD ACROSS ALMOST ALL THE ENTIRE TOP OF THE WINDSHIELD AND SLOWLY STARTING TO CHIP ALL THROUGHOUT THE REST OF MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398608March 1, 2021
ENGINE, UNKNOWN OR OTHER
EVERY 500 MILES I AM ADDING A QUART OF OIL TO MY 2014 KIA SORENTO. PLUS THE OIL LIGHT IS NOT TURNING ON WHEN THE DIPSTICK IS SHOWING BELOW LOW ON OIL. THERE ARE SEVERAL ONLINE FORUMS THAT HAVE NOTED AS MANY OTHER KIA VEHICLES HAVE HAD THIS ISSUE: SITED REFERENCES: CAR GURUS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T57466_DS944098?SNTEMLID=5086909646#MSG1125429 KIA FORUM: HTTPS://WWW.KIA-FORUMS.COM/THREADS/2-4-OIL-CONSUMPTION.344078/ MOTOR BISCUIT: HTTPS://WWW.MOTORBISCUIT.COM/A-2016-KIA-SORENTO-OWNER-EXPERIENCED-AN-EXPENSIVE-PROBLEM-AT-THE-WORST-TIME/ I HAVE TAKEN IT IN TO A MECHANIC AND THEY ARE NOT SURE HOW TO ADDRESS THE ISSUE. I ALSO BROUGHT IT TO MEDVED KIA DEALERSHIP IN WHEAT RIDGE COLORADO FOR AN OIL CONSUMPTION TEST, I BROUGHT IT IN EVERY 500 MILES TO CHECK THE OIL CONSUMPTION. AFTER 3000 MILES THE OIL WAS DOWN A TOTAL 2.5 QUARTS. THE DEALERSHIP TOLD US THEY CONTACTED KIA HEADQUARTERS AND SAID THERE IS NOTHING THEY CAN DO UNTIL THERE IS A ENGINE FAILURE, BUT OUR CONCERN IS IF SOMEONE IS UNAWARE OF THE OIL CONSUMPTION (OR IF WE FORGET TO PUT OIL IN OUR CAR AT 500 MILES) ISSUE AND THEIR ENGINE SEIZE ON THE HIGHWAY THIS COULD PUT THEM AND OTHER VEHICLES ON THE HIGHWAY IN A POTENTIAL DANGEROUS OR LIFE THREATENING SITUATION. ADDITIONALLY, THE USER MANUAL STATES (PAGE 7 | 11) UNDER NORMAL CONDITIONS YOU SHOULD CHANGE YOUR OIL EVERY 7500 MILES, THE VEHICLE TAKE 5 QUARTS, SO IF WE WAITED FOR THE 7500 MILES THE ENGINE WOULD SEIZE OR EXPLODE. KIA HAS ISSUED AN EXTENDED WARRANTY FOR ENGINE DEFECTS AND FIRES, BUT IT DOES NOT DETAIL THE OIL CONSUMPTION ISSUE, I THINK THIS SHOULD BE LOOKED INTO AS MANY PEOPLE ARE HAVING THE SAME ISSUE. HERE IS THE EXTENDED WARRANTY LINK: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/KIA-ENGINE-RECALL-EXTENDED-WARRANTY.SHTML THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398180February 27, 2021
STRUCTURE:BODY
MY 2014 KIA SORENTO'S PEARL WHITE PAINT STARTED DELAMINATING UNEXPECTEDLY. THIS IS COMMON NATION-WIDE FOR KIA VEHICLES, ESPECIALLY THOSE WITH PEARL WHITE PAINT. MY VEHICLE WAS PARKED WHEN I NOTICED THE PAINT HAD PEELED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398106February 26, 2021
STRUCTURE:BODY
PAINT CHIPPING AWAY AND RUST UNDERNEATH. APPEARS LIKE NO PRIMER WAS USED. THIS OCCURRING STILL ABOVE WINDSHIELD AND ACROSS LEFT TO RIGHT OF TOP CABIN, AT LEAST 8' UP. STARTED AS 1-2 SMALL SPOTS. KIA SERVICE BLAMED IT ON BEING HIT BY SOMETHING AND WOULDN'T GO FURTHER IN 12/2019. I TOLD THEM IT WAS FROM WIND SHEAR FROM DRIVING. AT THE TIME CAR HAS JUST OVER 30K, OUT OF PAINT WARRANTY.. NOW IT'S 20 TIMES WORSE. AUTO COLLISION SHOPS AGREED IT'S A PAINT DEFECT. I WENT TO CORPORATE COMPLAINT AND WAS SHOT DOWN SAYING IT'S UP TO LOCAL KIA JUDGMENT. NOT GOOD ENOUGH, HOPE NO ONE ELSE HAS THIS ISSUE WITH PAINT ON THEIR KIA SORRENTO SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397895February 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO PARK AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO FOR THE VEHICLE TO ACCELERATE. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE THE SPEED WAS REDUCED. TOM KADLEC KIA (4444 US-52, ROCHESTER, MN 55901, (507) 281-2222) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR THE VEHICLE TO BE DIAGNOSED BUT WAS STILL PENDING. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397714February 24, 2021
EXTERIOR LIGHTING
KEEP HAVING TO REPLACE HEADLIGHT BULBS AND NOW HEADLIGHTS DON'T WORK AT ALL ! HAD TO DRIVE HOME AT NIGHT WITH ONLY PARKING LIGHTS IN FL KEYS, VERY TERRIFYING AND NOT SAFE AT ALL. PRIOR TO THE LIGHTS NOT WORKING I WOULD HAVE TO REPLACE A BULB AT LEAST EVERY 3 MONTHS, GOT PULLED OVER ONCE BY THE POLICE BECAUSE A HEADLIGHT WAS OUT AND I DIDN'T KNOW IT WAS OUT. I HAD JUST REPLACED IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397724February 24, 2021
SERVICE BRAKES
ABS LIGHT WAS GOING ON AND OFF, NOW IS CONSTANTLY ON. THEN TRACTION CONTROL LIGHT GOING ON AND OFF NOW IS CONSTANTLY ON. NOW MY BRAKE LIGHT IS ON. WHEN I START THE CAR THE TIRE LIGHT FLASHES ON AND OFF WHICH CAUSES MY SPEEDOMETER TO GO UP AND DOWN. HEADLIGHTS STOPPED WORKING COMPLETELY AFTER SEVERAL BULB REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397372February 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
I RCV'D A LETTER FROM KIA RE THE HYDRAULIC ELEC CNTROL UNIT THAT IT MAY LEAK FLUID AND RESULT IN A FIRE. LTR DTD OCT 15, '20; RCV'D @ MID NOV. HAVE TRIED TELEPHONIC CONTACT W/LOCAL DEALER MANY TIMES AND GET NOWHERE- NO RETURN CALLS, NO COMMO WHATSOEVER. LTR STATES KIA HAS ADVISED DEALERS TO INSPECT, BUT NO INTEREST FROM VIVA KIA, EL PASO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396187February 14, 2021
STRUCTURE:BODY
A LARGE PORTION OF PAINT ON THE A PILLAR BUBBLED AND CAME OFF. PAINT IS CHIPPING IN OTHER PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395611February 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
WHEN DRIVING HOME I PULLED INTO MY NEIGHBORHOOD AND STARTED TO SMELL SLIGHT GAS, WHEN I GET TO MY HOUSE A PULLED INTO THE DRIVEWAY SMOKE STARTED COMING FROM UNDER THE HOOD. IN AN ATTEMPT TO OPEN THE HOOD I NOTICED FLAMES COMING FROM UNDER THE CAR. I CALLED 911 AND MY FRIEND WENT TO GET A FIRE EXTINGUISHER. THE FIRE EXTINGUISHER DID NOT WORK AS THE FIRE GREW BIG AND FAST. WHEN THE FIRE DEPARTMENT ARRIVED THE FRONT OF THE CAR WAS COMPLETELY ON FIRE. NO RECENT WORK HAS BEEN DONE OF THE CAR BESIDES REGULAR OIL CHANGES. THE CAR WAS DRIVING PERFECTLY FINE AND NO WARNING LIGHTS OR WEIRD NOISES BEFORE IT CAUGHT FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11394313February 2, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
I'M THE FIRST AND ONLY OWNER OF A WHITE 2014 KIA SORENTO. THE PAINT IS CHIPPING OFF ON THE HOOD, BUMPER AND DOOR RAIL/COLUMN. AFTER DOING PLENTY OF RESEARCH THIS SEEMS TO BE A COMMON PROBLEM WITH WHITE KIA SORENTOS. ON SOCIAL MEDIA THERE'S A FACEBOOK GROUP (KIA SORENTO PEARL WHITE PAINT PEELING CHIPPING AND DELAMINATION). THIS GROUP IS FILLED WITH HUNDREDS OF KIA OWNERS WHO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388687January 18, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I HAVE BEEN LOCKED OUT OF CAR DUE TO KEYFOB NOT WORKING. I HAVE HAD TROUBLE OOENING THE HATCH AND SUNROOF. PRESET COMFORT SETTINGS IE SEAT, MIRROR, DOOR AND WINDOW LOCKS HAVE REVERTED TO ONES PREVIOUS TO WHAT I PUT IN FOR MYSELF. THE GPS KEPT GETTING STUCK ON THE DEALERDSHIP ADDRESS. I HAD STARTING ISSUES. NOW I OFTEN HAVE STOPPING (TURNING OFF EVERYTHING) ISSUES SO THEN HAVE TO KEEP TURNING THE CAR ON AND OFF TO FINALLY GET THE ELECTRICAL THINGS (LIGHTS, RADIO) TO TURN OFF. ITS SCARY. I ALSO HAVE THE WORST GAS MILEAGE. I STARTED IFF AT 12 MILES. AFTER SERVICING, IT WENT DOWN TO 8MI PER GALLON. IF IT GETS TO 14MI AND I GET THE CAR SERVICED, IT IMMEDIATELY DROPS BACK DOWN. THERE ARE SERIOUS ELECTRICAL ISSUES WITH THESE SORENTOS. THIS IS A 2014 AND I JUST GOT A RECALL. THE RECALL WORK WSS DONE AND I EXPERIENCED THE WHOKE ELECTRICAL CRAZINESS AGAIN WITH THE TRUNCK, LIGHTS, AND CLOCK. EVENTUALLY ALL THE LIGHTS EXCEPT ONE CAME ON. DEALERSHIP SWEARS IT IS JUST A COINCIDENCE. THEY AKSO HAVE NO ANSWER FOR THE CLOCK BEING 2 HOURS BEHIND EHEN THD CAR WAS RETURNED. THEY SSID THAT CHECKING THE HECU HAD NOTHING TO DO WITH THE LIGHTS, OR THE CLOCK. I SUSPECT NO RECALLS ON THE EKECTRICAL SYSTEM OR POOR MILEAGE WILL COME OUT UNTIL THE CAR IS 10 YEARX OLD. VEHICLE IS STATIONARY MOST OF THE TIME. I DO NOT DRIVE THAT MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388618January 17, 2021
ENGINE
LOUD KNOCKING IN THE ENGINE,LOST OF POWER,STALLING.STALLED ON THE THE ROAD,WHEN SHIFTING FROM PARK INTO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387830January 13, 2021
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS, AND TAIL LIGHTS, BURNING OUT FREQUENTLY, AND AT THE SAME TIME! THIS HAPPENS AT LEAST ONCE PER YEAR, AND BOTH HEADLIGHTS GO OUT AT THE SAME TIME, LEAVING MY FAMILY AND I DRIVING IN THE DARK. THIS SEEMS TO HAPPEN WHEN YOU START THE VEHICLE. IT'S BEEN AN ONGOING ISSUE FOR 3+ YEARS. IT'S VERY SCARY AND A SIGNIFICANT SAFETY ISSUE, RENDERING THE VEHICLE USELESS UNTIL REPAIRED. I SEE ONLINE THAT THERE ARE THOUSANDS OF OTHERS WHO HAVE THIS SAME ISSUE. KIA CUSTOMER SERVICE WILL NOT ACKNOWLEDGE THAT THIS IS A KNOWN ISSUE (EVEN THOUGH THE LOCAL DEALERSHIP DID) AND BOTH KIA AND THE DEALERSHIP AGREE THAT THIS PROBLEM IS NOT COVERED UNDER WARRANTY BECAUSE THERE HAS NOT BEEN A RECALL. THIS IS A LIFE OR DEATH SITUATION AND KIA NEEDS TO TAKE OWNERSHIP OF IT BEFORE SOMEONE GETS HURT. CARS NEED FUNCTIONING HEADLIGHTS AND BREAK LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387387January 10, 2021
EXTERIOR LIGHTING
NIGHTTIME DRIVING WITH THIS VEHICLE IS HORRIBLE. WHILE A WELL-LIT INTERSTATE MAY NOT NECESSARILY BE AN ISSUE, DARK ROADWAYS (RURAL, DARK INTERSTATES, SOME URBAN STREETS) ARE. THE HEADLIGHTS WILL BLOW RANDOMLY BLOW WITHIN AS FEW AS SOME DAYS AFTER REPLACEMENT TO A MONTH AFTER REPLACEMENT. THE HEADLIGHT ASSEMBLY USES PROJECTOR LENSES. HOWEVER, THE LIGHT DOES NOT PROJECT. I HAVE TRIED ADJUSTING THE HEADLIGHTS AND THE HEADLIGHTS RESPOND BY PROJECTING A SCATTERED BEAM THAT BARELY ILLUMINATES THE ROADWAY. CHEAP WALMART FLOOD LIGHTS DO A BETTER JOB THAN THESE PROJECTOR LENSES. I TRIED USING LEDS TO GET MORE LIGHT. WHILE THE MISSION WAS TECHNICALLY ACCOMPLISHED, THE BEAM PATTERN IS STILL SCATTERED. I DETAIL CARS AND THE PLASTIC COVER IS NOT THE ISSUE. MY STATE LAW TELLS ME THAT MY HEADLIGHTS SHOULD ILLUMINATE A PEDESTRIAN 400 FEET AWAY DURING NIGHTTIME HOURS. THESE LIGHTS DO NOT DO THIS. MY FUNCTION AS A POLICE OFFICER IS THAT OF A TRAFFIC CRASH INVESTIGATOR (WITH EXTENSIVE NHTSA TRAINING SPANNING FROM SFST THROUGH ADVANCED TRAFFIC CRASH) AS WELL AND THESE HEADLIGHTS WILL CONTRIBUTE TO ANIMAL/PEDESTRIAN STRIKES AS THEY DO NOT PROJECT THE LIGHT WHERE IT IS NEEDED. THERE ARE A NUMBER OF KIA FORUMS TALKING ABOUT THE SAME THING ACROSS MANY DIFFERENT MODELS. THIS NEEDS TO BE A RECALL THAT REPLACES THE GROUND WIRE AND THE HEADLIGHT ASSEMBLY TO PROJECT THE LIGHT WHERE IT NEEDS TO BE. THESE LIGHTS ARE DANGEROUS. THERE ARE A NUMBER OF ELECTRICAL ISSUES WITH THESE VEHICLES (SUCH AS THE BRAKE LIGHTS GOING OUT COMPLETELY FOR NO RANDOM REASON OR THE BRAKE LIGHTS REMAINING ILLUMINATED WITHOUT APPLICATION OF THE BRAKE) BUT THIS ONE TAKES THE CAKE. THIS HAS BEEN AN ONGOING ISSUE WITH THIS VEHICLE SINCE WE PURCHASED IT IN 2016. THIS VEHICLE HAS A POOR IIHS RATING FOR SMALL OVERLAP CRASHES. THE LIGHTS DON'T ILLUMINATE THE ROADWAY WELL ENOUGH WHEN PASSING ANOTHER CAR ON A TWO-LANE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386403January 4, 2021
STRUCTURE:BODY
I HAVE PAINT PEELING OFF OF MY CAR, I TOOK IT TO KIA & WAS I FORMED MY CAR WAS OUT OF WARRANTY SO THEY ARE NOT RELIABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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