Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11454631March 1, 2022
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2012 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the fuel cap needed to be replaced. The mechanic replaced the fuel cap; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 17,272.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453012February 19, 2022
UNKNOWN OR OTHER
Went to park put on the breaks and vehicle accelerated and could not stop went over the cement parking lot space and hit the post of the commercial building. Luckily no one hurt except the post. No individual. This accident was today 2-19-2022. Police report number. 22-0145. Cape May,NJ Police Department. This happen at least three other times. Once going thru a red light. Do not recall dates.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11452410February 17, 2022
ENGINE
The contact owns a 2012 Kia Sorento. The contact received a recall notification for NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the local dealer for the recall repair in January 2020. The dealer inspected the vehicle and diagnosed that no issues were found. The contact stated that while driving approximately 35-40 MPH, the vehicle decelerated to 20 MPH inadvertently. The contact depressed the accelerator pedal however, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to a second dealer (Ed Voyles Kia of Smyrna - Atlanta 2145 Cobb Pkwy SE, Smyrna, GA 30080) where it was diagnosed that the knock sensors malfunctioned and caused the vehicle to go on limp mode; however, the vehicle was not repaired. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the first dealer who updated the Knock Sensor Detection System (KSDS) software; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer sent a diagnostic report to the manufacturer; however, the manufacturer declined to cover the engine replacement under NHTSA Campaign Number: 20V750000 (Engine) because the vehicle was out of warranty. A case was opened. The vehicle was not repaired. The failure mileage was approximately 112,705.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452634February 17, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
There was the smell of gasoline inside the cabin. Then the check engine light came on. Smoke began coming from the engine compartment. The fire completely engulfed the vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452222February 16, 2022
ENGINE
We were on our way home from the grocery when the oil light started coming on and off. We noticed a line of oil down the driveway, the car made a low kind of buzzing sound. Husband climbed under and looked. Massive oil leak, appeared to be coming from bottom of engine block around oil pressure sensor switch. Vehicle is a 2012 Sorento 3.5 liter with 90,000 miles. Kia said it is not on the recall list but this is the same problem with the vehicles that are on the recall list. Dealer wants nearly $1000 to fix the issue. My vehicle is parked and undriveable. We had no issues before this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451447February 10, 2022
ENGINE
The engine shuts of going down the road. Can not be driven. Talked to mechanic, and they said to send in information as that is a common recap issue for Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450763February 7, 2022
ENGINE
The car was running hot and I took it in and the mechanic said liquid was coming out of the head gasket. Kia gave me a quote to replace the engine. We were fearful the car would just shut off while driving with our infant son and hot engine air blowing through the vents. The vehicle was inspected by Greenway Kia in Franklin, Tennessee. The check engine light came on and I took it to the Kia Dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447338January 13, 2022
ENGINE
As I was driving on the freeway, the vehicle started decelerating on its own. At that time All warning lights on the dashboard flashed including the engine light. As the vehicle decelerated, I put my foot on the brakes to slow down but the clutch jammed up as well as the steering wheel. At that point, I placed my foot on the emergency brake and maneuvered the wheel as best as I could to get into the emergency lane. There was absolutely no warning of the vehicle stalling or any known issues before this happened. Fortunately I avoided an accident that could have been fatal or injuries that could have occurred. The suv had no warning of any sort before this happened. The vehicle was towed to a Kia dealership. I spoke with a service rep there who previously worked on my recall and he stated it could have possibly been a rod-bearing failure. I feel that Kia should provide a loaner so that I could get to and from work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446990January 11, 2022
AIR BAGS
For a year now the Air Bag Warning light has been on in my dashboard. I have taken it to two service centers and they both said I had to take it to a dealer for repair. It is a safety issue because it WILL NOT PASS inspection. The first available appointment was 2 weeks after my last inspection. The dealer had to order the part and will not be able to install and inspect until Feb 2022. I have had to pay for 3 diagnostic tests. And I do not know if the airbags will even deploy. This should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446440January 6, 2022
AIR BAGS
Airbag light is on and will not cut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444967December 26, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The passenger low beam head light keeps burning out. I have had the wiring replaced twice because it keeps melting. The brake light blow at least every 2 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444803December 23, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Kia Sorento. The contact noticed that the driver’s side headlamp failed to operate as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring had melted, and the headlamp socket needed to be replaced. The vehicle was repaired however, a couple of months later the failure recurred on the passenger’s side. The vehicle was taken back to the mechanic where it was diagnosed the wiring melted and the passenger’s side headlamp socket needed to be replaced. The dealer was contacted twice. The manufacturer was notified of the failure twice. The approximate failure mileage was 147,000. Headlight has replaced once 02/22/2022.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444438December 20, 2021
ENGINE
oIL IS BURNING . rEPORTED ISSUE A YEAR AGO AND WAS TOLD NO ISSUE WAS FOUND, NOW i'M HAVING TO PUT 1 QUART OF OIL IN PER 4-5 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442410December 2, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Passenger side low beam headlight keeps burning out. Had bulb replaced one month ago, burnt out again. Had it replaced several times. One time recently the mechanic had to also replace the wiring connections because it melted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442042November 29, 2021
UNKNOWN OR OTHER
The car randomly started to burst j to flames. Our car is now totaled because of an engine compartment fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11440965November 18, 2021
EXTERIOR LIGHTING
Both of my headlights went out as I was driving down the road. I did not have any type of warning light on my dash come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439981November 10, 2021
ENGINE
The contact owns a 2012 Kia Sorento. The contact stated while driving 40 mph and passing another vehicle and abnormal noise. The contact stated no warning light was illuminated. The contact was able to side of the road. The vehicle was not drivable. The contact towed the vehicle to independent mechanic and was informed the piston was needing to be replaced. The vehicle was not repaired. The contact towed the vehicle to another independent and was also informed the piston was needing to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V224000 (ENGINE AND ENGINE COOLING) , however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439354November 4, 2021
EXTERIOR LIGHTING
Low beam headlights on passenger side burn out at a rate of 1 to 2 per year. I am the original owner and the vehicle has never been in an accident. Dealer replaced headlight wiring and high beam switch on steering column under warranty because plug at headlamp melted and switch seemed faulty. This repair was approximately 4 years ago. Headlights burning out has been a problem since new. Seems to happen most often when High beams are used and going back to low beams. Inspect at any time. Living in rural Texas with little to no street lights it can be unnerving to have the low beam on one side unexpectant burn out. I write all of this because it burned out again last night and it's getting frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437866October 23, 2021
AIR BAGS
SRS light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436730October 14, 2021
ENGINE
The engine blew a piston or maybe a rod out of the bottom of the motor causing two big hole above oil pan bottom of motor will get pictures later
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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