Kia Seltos Complaints

570 consumer complaints on file.

#11659357May 6, 2025
ENGINE
Kia North Austin service representative by the name of Christina informed me that the recall on this vehicle was postponed until further notice by mail. Word for word what she said. When I asked about more information the human representative repeated exactly the same thing back to me and said she couldn't schedule anything further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659258May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659210May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Two local dealers were made aware of the issue, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and notified the contact that there was hold on the recall repair, and that dealers were instructed to stop all recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659028May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer informed the contact that the manufacturer had ordered the dealer not to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659009May 5, 2025
UNKNOWN OR OTHER
Kia released safety recall letters on 4/4/25 (SC336). I requested the recall service from my local dealership immediately and was scheduled for 5/19/25, then called back to inform me that Kia has paused the recall without any estimate of when it can be remedied. I called Kia customer care and was told not to drive the vehicle if I was concerned, with no guarantee to cover a rental car if I needed it, and that my solution was to either be without a vehicle or continue to drive it with the risk of "loss of drive power and/or fire, increasing the risk of crash and injury." This is completely unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658912May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the recall was on hold from instructions from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658883May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart. The contact stated that the failure had recurred while driving at various speeds, but mostly while driving at slow speeds. Additionally, the contact stated that the vehicle was experiencing excessive oil consumption, which required the contact to add a quart of oil to the vehicle every 2 to 3 days to reduce the frequency of the failure. The contact stated that upon taking the vehicle to the dealer for recall repair, the local dealer informed the contact that the manufacturer had put a hold on the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 206,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658881May 5, 2025
ENGINE
After receiving the recall letter I immediately scheduled the inspection. After waiting for 2 weeks I arrived for my appointment and was sent home. The service manager seemed to have little information for me other than to say that KIA was reevaluating their inspection procedure. A couple days later I called the KIA support line and was told that the new inspection procedure had been established and that I should call my dealer to reschedule the inspection. I called the next day and the dealer told me again that all inspections are still on hold and seemed surprised that someone from corporate would have told me otherwise. I called KIA customer support back again that same day but got no answers. Others are reporting this same issue on various online forums. The feedback they are getting from their dealerships is that a large number of inspections have been failing and that KIA has decided to revise their inspection procedure so that more of them pass without requiring engine replacement. I'm not understanding why KIA has made a bad situation worse by leaving their customers in limbo concerning this major engine malfunction. It should have been a simple matter of scheduling the inspection, making any necessary repairs and sending their customers on their way. KIA has handled this matter very poorly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658869May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658845May 5, 2025
ENGINE, UNKNOWN OR OTHER
I have had this car for about two years. A year ago I was having issues with the car stalling, and the check engine light. I took the car in and it was "fixed". I have to get oil changes very frequently, and still have to top up my oil in between changes. I made my appointment for this current recall. While waiting for the recall, my check engine light came on. My car displays all of the symptoms of the issues in the recall. I took my car in for the appointment on April 28th. They told me they would update me the following day after the testing. Kia called to inform me that the next day that the recall is on "halt" and they have no further information. My car has been sitting at the dealership since 4/28 with no further information. They have not called to update again, I've had to call them. They also have not checked into the check engine light. My car is under warranty so I don't understand how they haven't checked into that regardless of the recall. When asked about a loaner car they state they don't have any, and provide no assistance with getting one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658589May 2, 2025
POWER TRAIN, ENGINE
2022 KIA SELTOS S AWD [XXX]- ENGINE FAILED, PISTON SCORING, PISTON OIL RING FAILED, OIL BURNING, KNOCKING IN ENGINE. THIS KIA'S VIN NUMBER IS PART OF THE KIA RECALL THAT WAS PUBLISHED 2/17/25 AND ANNOUNCED TO CONSUMERS VIA MAIL ON 4/4/25. My [XXX] daughter & I purchased a used 2022 Kia Seltos on [XXX] Mileage at time of purchase was little bit under 60,000 miles. On [XXX], while on vacation in Florida, my daughter noticed sluggish acceleration, smoke coming from exhaust and some from hood, a knocking sound from engine and then engine then seized in the middle of the road. If they wouldn't have stopped, this engine would've started on FIRE! This event caused SIGNIFICANT DANGER to my young daughter and her 3 passengers! My daughter and her friends had to push the vehicle back to a safe location off the road so they didn't get hit by a car. We are from Wisconsin and these kids were stranded in Florida on vacation without a vehicle. We had to have the vehicle towed to a Kia dealership in Panama City, FL on 3/28/25. Inspected and RECALL testing done by Kia in Panama City, FL. It is now 5/2/25 and we are STILL WAITING FOR KIA TO APPROVE A NEW ENGINE FROM THIS RECALL. NO ONE WILL GIVE US ANY UPDATES. These 2022 Kia Seltos engines are a complete danger! Engine needs to be REPLACED ASAP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658522May 2, 2025
ENGINE
I received recall notice on April 4 or 5 and called my dealer and first appointment was April 28. I was told would be there for 2 days but system down so called me back on 30 telling failed the test and would need new engine which would be covered under warranty but could not tell when would get the engine and had no loaner cars available.My only had 19,000 + miles and had all maintenance done and had no problem whatsoever with it or any indication of any problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658491May 2, 2025
ENGINE
I took my Kia to Moritz Kia Alliance, Keller TX on 4/24/25 for the current recall and letting them know that my vehicle has experienced issues outlined in the recall notice (almost all of the oil was burned and we had to add a quart to get it to the dealership, car has lost power while driving, car has stalled). They tested in 4/25/25 and called to let me know that it failed the test and would require a new engine. I called on 4/29 to inquire about a loaner vehicle and the dealership notified me that KIA halted the test due to software issues and I was required to pick up my vehicle. I messaged KIA customer service who advised that the new software would be available 5/1. I did not pick up my car due to the issues I had experienced and did not feel safe driving it. Today 5/2 the dealership said that the second test failed but KIA has halted testing for a second time stating software issues. The dealership has had no concern for the safety of my vehicle and KIA appears to be halting testing and requiring individuals to drive these vehicles exhibiting potential recall related issues with no concern for the general public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658396May 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the manufacturer had placed the recall on hold. The contact stated that the engine was not replaced, and that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that the recall had been stopped. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658387May 2, 2025
ENGINE
The contact owns a 2021 Kia Seltos. The contact stated that while attempting to accelerate, the vehicle failed to exceed 30 MPH. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off, and failed to restart. The vehicle was towed to an independent mechani,c where it was diagnosed that there was a hole in the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658369May 2, 2025
ENGINE
The dealership is not honoring the recall or warranty. Car needed 3 quarts of oil and there is pressure from the oil fill cap when open while the engine is running. The dealership is Kia of Huntington - 1720 East Jerich Turnpike, Huntington, NY 11743; 631-546-0202
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658232May 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer informed the contact that the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658227May 1, 2025
ENGINE
Regarding: Manufacturer Recall NumberSC336 NHTSA Recall Number25V099 Car: 2021 Kia Seltos EX - I had an appointment to repair this recall with Kia for 5/6 which they cancelled on 4/30. The Service Dept told me they weren't moving forward with correcting this recall, even though it is still listed as active. - I called Kia Customer Service on 4/30 and they confirmed 1)this is still an active recall and 2)there was new communication being sent to service centers on either 4/30 or 5/1 and to reschedule on 5/1. - On 5/1 I called to make an appointment and was told I could not. I called Kia Customer Service and was told that the information from the prior day was wrong. Kia confirms this is an active recall but they are not currently correcting it. They cannot tell me when they may be able to, but more importantly they did not have a way for the customer to find out if they are correcting except to call everyday and ask. They don't know if they will call, email, send a letter to advise about the delay and next steps. - The safety risk increases the chance of fire or accident. I understand there may be issues on how to fix, but all I was asking is either a timeframe or for Kia to advise when I can get this fixed and they would not provide either. I just want to know when the car that I paid for will be safe to drive again. - I did leave a message with a supervisor at Kia Customer Service as that was my only option and was told I could get an answer in 48 hours. I have not received that answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658180May 1, 2025
ENGINE
RECIEVED A RECALL NOTICE IN THE MAIL EARLY APRIL 2025, SCHEDULED AN APPOINTMENT FOR THE RECALL OF MY SELTOS AT THE WESTSIDE KIA DEALERSHIP IN KATY TX ON APRIL 14TH 2025 THE VEHICLE WAS DROPPED OFF. APRIL 16TH THEY UPDATED ME STATING THAT THE ENGINGE AND PISTON RINGS AT FAILED THE INSPECTION AND A FULL ENGINE REPLACEMENT WOULD BE NEEDED SO THEY ORDERED IT BUT SAID THERE WAS NO ETA ON WHEN IT WOULD BE COMPLETED. KIA CUSTOMER CARE SAID THE SAME THING, BOTH KIA CUSTOMER CARE AND THE DEALRSHIP SAID THAT THE CAR COULD NOT BE PICKED UP BECAUSE THE RECALL COULD CAUSE COMPLETE ENGINGE FAILURE, FIRE, OR COULD CAUSE YOU TO CRASH. TODAY 5/1/25 I AM BEING TOLD THE RECALL IS ON HOLD EVEN THOUGH MY VEHICLE HAS FAILED THE INSPECTION THAT THEY WOULD NOT BE REPLACING THE ENGINE RIGHT NOW AND I AM BEING TOLD TO PICK IT BACK UP DESPITE IT NOT BEING FIXED. I INFORMED THEM AGAIN OF WHAT THE RECALL STATES AND THE SAFETY RISK AND KIA CUSTOMER CARE SAID I AM NOT OBLIGATED TO DRIVE THE VEHICLE BUT DUE TO THE RECALL BEING ON HOLD I NEED TO PICK IT UP AND I NO LONGER QUALIFY FOR RENTAL REIMBURSEMENT. PRIOR TO ME TAKING MY VEHICLE IN I WAS GOING THROUGH OIL MORE FREQUENTLY AND MY MPG DROPPED SIGNIFICANTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657919April 30, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Seltos. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine misfire and low oil. The contact stated that the vehicle was scheduled for a service appointment for the following week, however the contact experienced the failure prior to the scheduled appointment date. The dealer was made aware of the failure, and the contact was informed that the recall repair was not available at the scheduled location any longer. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 53,745. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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