Kia Optima Complaints

7,843 consumer complaints on file.

#10918948October 25, 2016
UNKNOWN OR OTHER
THE CAR CAUGHT FIRE AND BURNED SITTING IN MY DRIVEWAY. DRIVEN DAILY TO AND FROM WORK. NO CHECK ENGINE LIGHT OR ANY WARNING. CAUGHT FIRE WITHIN FIVE MINUTES OF TURNING OFF ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10918422October 24, 2016
ENGINE
THERE IS A DEFECTIVE PART IN THE MOTOR WHICH CAUSES THE MOTOR TO FAIL AND SEIZE AT ANY SPEED CAUSING THE DRIVER TO LOSE POWER STEERING AND BRAKES. MY WIFE WAS TRAVELING HOME FROM WORK ON THE HIGHWAY WHEN WITHOUT WARNING ALL LIGHTS CAME ON THE DASH AND MY WIFE HAD TROUBLE JUST GETTING TO THE SIDE OF THE ROAD AND GETTING THE VEHICLE TO STOP. THERE IS A RECALL ON THE EXACT SAME MOTOR WHICH IS IN THE HYUNDAI SONATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918001October 21, 2016
ENGINE
I WAS DIVING ON THE I-15 UP THE BAKER GRADE AND THE ENGINE STARTED TO MAKE A RATTLE SOUND AND THEN A LARGE BANG AND THEN SHUT OFF. NO POWER TO TRY TO PULL TO THE SIDE OF THE ROAD I WAS ALMOST HIT BY A BIG RIG. ONCE GETTING TO THE SIDE OF THE ROAD OPENED THE HOOD AND OIL AND SMOKE EVERY WHERE IT WAS 3:00 A.M. IN THE MORNING. MY MAINTENANCE RECORD ARE IMPECCABLE AND I HAD JUST PAID THE KIA DEALERSHIP OVER 700 DOLLARS FOR A TUNE UP AND OTHER SERVICES. AFTER FINALLY GETTING A 525 DOLLAR TOW TO THE DEALERSHIP I WAS GIVEN A REPORT STATING THESE CARS FROM 2011 TO 2015 HAVE AN ISSUE WITH THE CONNECTING ROD AND THAT ENGINES ARE SEIZING. DOCUMENT ATTACHED IS SOMETHING THE SERVICE DEPT SHOWED ME BUT I NEVER HAD SEEN IT BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917753October 21, 2016
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE ENGINE. THE ENGINE FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED METAL FRAGMENTS IN THE MOTOR OIL AND DIAGNOSED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE ENGINE WAS REPLACED; HOWEVER, THE VEHICLE WOULD TURN OFF AND ON WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HARNESS AND TRANSMISSION SOLENOID WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917833October 21, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A FORD DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917550October 20, 2016
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP WENT OUT. AFTER CONTACTING DEALER FOR PART, I WAS TOLD THEY KEEP THEM IN STOCK BECAUSE IT WAS A COMMON PROBLEM. THE COST WAS $689 PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917622October 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING AT A LOW SPEED, THE ENGINE BLEW OUT WITHOUT WARNING. THE DEALER DIAGNOSED THAT THERE WERE TURBO ISSUES WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000. UPDATED 03/29/17*LJ UPDATED 06/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917664October 20, 2016
ENGINE
HEADING UP STEEP INCLINE HWY 680 AS I BEGAN TO ACCELERATE ENGINE BEGAN TO MAKE CLANKING SOUND. ATTEMPTED TO PULL TO THE FAR RIGHT LANE AS I WAS IN THE FAR LEFT LANE. AS I CROSSED FIVE LANES OF TRAFFIC CAR DIED. MANY SEMIS COMING UP ON ME. HAD TO HAVE CAR TOWED 50 MILES BACK HOME AT 1AM. UPON INSPECTION. ENGINE SEIZED. MY CAR HAS HAD ALL REGULAR MAINTENANCE AND THERE WERE NO WARNING LIGHTS THAT EVER CAME ON AND CAR WAS RUNNING FINE UNTIL THAT MOMENT. KIA SAID OUT OF WARRANTY, TOO BAD. NEW MOTOR IS NEEDED ON A 2013 CAR. CAR IS NOW SITTING IN MY GARAGE TORN APART BECAUSE I CAN'T AFFORD TO REPLACE THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917656October 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 KIA OPTIMA. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, THE VEHICLE STALLED AND THE OIL INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917282October 19, 2016
FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES
MY MAIN ISSUE IS THE DOOR LOCK ON THE DRIVERS SIDE. I CAN NOT OPEN MY DRIVERS SIDE DOOR FROM INSIDE OR OUTSIDE THE VEHICLE. THIS IS A MAJOR ISSUE AND THE PROBLEM HAS BEEN ALL OVER THE INTERNET FOR YEARS. EVERYONE THAT I KNOW THAT HAS A 2003 AND 2004 KIA OPTIMA HAS THE SAME PROBLEM. I BET EVERY VEHICLE KIA SOLD FOR THESE YEARS HAS THIS PROBLEM. MY OTHER ISSUE IS I AM UNABLE TO FILL MY FUEL TANK AS I NORMALLY COULD DO. I HAVE TO TRICKLE THE FUEL IN THE TANK BECAUSE IF I PUMP IT TOO FAST THE PUMP WILL CUT OFF. I'VE EVEN HAD THE FUEL SPILL OUT OF THE TANK BEFORE THE TANK WAS EVEN FULL (IT WAS AT ABOUT 3/4 FULL). PLEASE DEMAND THAT KIA RECALL THESE PROBLEMS. I CAN'T BELIEVE IT'S TAKING THIS LONG FOR THIS RECALL TO BE ISSUED. I JUST FOUND OUT ABOUT THIS FORM AND THAT IS WHY I HAVE TAKEN SO LONG TO PROCESS THIS FORM. THANKS AND I HOPE THAT YOU CAN HELP ASAP. [XXX] PS. AS OF TODAY MY VEHICLE HAS APPROXIMATELY 53,000 MILES. I'VE DRIVEN IT IN ONE WINTER SO FAR (LAST WINTER) AND IT STARTED HAVING THE DOOR LOCK PROBLEM AT AROUND 33,000. THE FUEL ISSUE STARTED AROUND 2 YEARS AGO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917361October 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE SHUT DOWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. A LOCAL DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO SLUDGE BUILD UP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ENGINE FAILURE WAS DUE TO THE OWNER'S NEGLIGENCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916696October 18, 2016
ENGINE
MY VEHICLE STARTED USING A LOT OF OIL AND WAS LOSING POWER UPON ACCELERATION. I HAD READ ONLINE THAT THERE WERE PROBLEMS WITH THE ENGINE AND I KEPT HOPING FOR A RECALL. HOWEVER, THE RECALL HASN'T HAPPENED AND I AM ALMOST AT 100,000 MILES. MY CAR STARTED MAKING A TICKING NOISE WHEN I WOULD ACCELERATE AND I HAD JUST HAD THE OIL CHANGED 3 WEEKS BEFORE. I CHECKED THE OIL AND IT WAS ALREADY VERY LOW. I TOOK IT TO THE DEALER AND THE DEALER SAYS THAT THE ENGINE NEEDS TO BE REPLACED AND IF I CAN GIVE THEM AT LEAST 13 RECEIPTS THEY'LL REPLACE IT UNDER THE WARRANTY THAT I PURCHASED. I DRIVE ALL OVER TOWN FOR WORK AND I HAVE MY OIL CHANGED WHEREVER I MAY BE. I WENT TO THE TWO PLACES THAT I HAVE GONE MOST FREQUENTLY BUT, ONE OF THEM SWITCHED THEIR COMPUTER SYSTEMS 3 MONTHS AGO AND ONLY HAS RECORDS FOR THE LAST THREE MONTHS AND THE OTHER PLACE CHANGED OWNERSHIP A YEAR AGO AND ONLY HAS 2 RECEIPTS FOR THIS YEAR. THEY'RE SAYING THAT I HAVE TO PAY FOR IT OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916616October 17, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
VEHICLE WAS ACCELERATING AT 60 MPH ON THE HIGHWAY WHEN THE ENGINE SHUT OFF, NO POWER. THE VEHICLE HAD ENOUGH MOMENTUM TO DRIFT ACROSS THE SLOW LANE TO THE SHOULDER. CAR DID RESTART. A CHILD WAS IN THE VEHICLE AND THANKFULLY THEY WERE NOT REAR-ENDED. THIS INCIDENT HAPPENED A SECOND TIME WHILE ACCELERATING AND PROMPTED WITH CLICKING NOISES UNDER THE DASH. THE VEHICLE WAS BROUGHT TO OUR LOCAL MECHANIC WHO STATED THAT THE ENGINE FAILURE AT 120,400 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916674October 17, 2016
ELECTRICAL SYSTEM, ENGINE
2 ISSUES WITH 2011 KIA OPTIMA @ 101,987 MILES. QUICK BURNING OF OIL (CAUSING OIL TO BURN UP AND HAVING CAR OWNER DEAL WITH TOPPING OFF OIL LEVELS) AND GRADUAL "TICKING" SOUND FROM ENGINE THAT RESULTS IN ENGINE SHUTDOWN AS CAR IS IN MOTION PROB #1: MY KIA BURNING THRU OIL AT HIGH TEMP-I PERFORMED EACH AND EVERY OIL CHANGE PAYING OVER $70 FOR TOP QUALITY OIL. ISSUE WITH OIL GRADUALLY BECAME WORSE. I HAD TO BUY MY OIL IN BETWEEN CHANGES TO KEEP ADDING OIL TO ENGINE, MADE MISTAKE IN BLAMING OIL CHANGE COMPANIES, WASTED TIME AND MONEY IN HAVING OIL CHANGED SOONER THEN 3,000 MILES. OIL CAN HENRY STATED THAT THEY BELIEVED KIA ENGINE RAN ON HIGH TEMP WHICH WAS BURNING OIL 2X FASTER THEN ANY CAR. PROBLEM #2: "TICKING" SOUND FROM ENGINE, THAT GRADUALLY FOR LOUDER, FINALLY CAUSED ENGINE TO SHUT DOWN (CHARACTERISTICS ARE DECEIVING CAR OWNER ASSUMES BATTERY ISSUES/ KIA MECHANICS BLAME BAD BATTERY) THIS IS NOT THE CASE! I HAVE AAA WITNESS MY CAR ISSUES, AND CAR STILL HAD ISSUES AFTER NEW BATTERY WAS INSTALLED, WHICH KIA MECHANICS STILL BLAMED BATTERY. CAR SHUTDOWN IS NOT BATTERY SINCE ALL INSIDE LIGHTS, RADIO ETC STILL FUNCTION AND WHEN CAR DIED DURING DRIVING IT STILL ALLOWED ME TO "COAST" HOME AT 3 MPH. THE DAY MY CAR DIED, THERE WAS ALREADY A NEW BATTERY IN CAR. I CAME OUT TO LEAVE FOR DOC APPOINTMENT, CAR LIGHTS CAME ON/RADIO ON BUT ENGINE BARELY START, IF IT DID START CAR ENGINE DIED, IT WAS AS IF ENGINE BARELY STARTED AND COULDN'T MAINTAIN ITSELF. I MISSED A URGENT APPOINTMENT(IAM DISABLED). CALLED AAA, THEY CONFIRMED BATTERY AT 100%. WE TRIED EVERYTHING POSSIBLE, AAA GUYS SAID HORRIBLE NOISE FROM ENGINE, AFTER 20 TRIES I WAS BARELY ABLE TO REVIVE IT ENOUGH TO TEST DRIVE. DROVE AROUND MY BLOCK DOWN THE STREET AND AFTER 10 MIN CAR DIED, BUT NOT COMPLETELY. ALTHOUGH I COULDN'T ACCELERATE, CAR "DRIFTED" AT 2-3 MPH. I TURNED ON ER LIGHTS, COASTED HOME IN 1 HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915744October 13, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED OFF THE ROAD AND WAS UNABLE TO RESTART. THE VEHICLE AND THE MOTOR LOCKED UP WITH THE PRESENCE OF SMOKE FROM THE STARTER WHEN THE CONTACT MADE SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10915661October 12, 2016
ENGINE
I WAS DRIVING HOME FROM WORK AT A SPEED OF 45 MPH WHEN I HEARD SOME KNOCKING. AS I SLOWED TO AN INTERSECTION THE NOISE STOPPED UNTIL I ACCELERATED ONCE AGAIN. GOT BACK UP TO 40-45 MPH AND ALL THE ENGINE LIGHTS CAME ON AND THE CAR STALLED. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD I WAS ON DURING RUSH HOUR. NOT REAL SAFE! AT WHICH POINT THE CAR STARTED SMOKING AND SMELLING LIKE AN ELECTRICAL FIRE. I OPENED THE HOOD AND WHITE SMOKE WAS POURING OUT. THE VEHICLE WAS THEN TOWED TO KIA DEALERSHIP AND THE SERVICE DEPARTMENT WAS ALREADY CLOSED. I CALLED IN THE MORNING AND ASKED ABOUT THE ELECTRICAL SMELL. HE SAID IS MOST LIKELY A BLOWN MOTOR.??? HE DIDN'T LOOK AT THE VEHICLE YET AND TOLD ME IT'S A BLOWN ROD IN THE MOTOR?? LATER THAT DAY I STOPPED INTO THE KIA DEALERSHIP TO SEE IF IT WAS LOOKED AT YET. THEY TOLD ME IT WON'T BE LOOKED AT UNTIL TOMORROW. HE DID SAY THAT HE WENT OUT TO SEE IF IT WOULD START AND SAID IT DIDN'T TURN OVER AND HE CAN GUARANTEE IT'S THE BLOWN ROD. THAT'S WITHOUT A MECHANIC LOOKING AT IT. KIA KNOWS THESE ENGINES ARE CRAP AND IS CHOOSING TO GIVE PEOPLE THE RUN AROUND. I AM THE ORIGINAL OWNER OF THE CAR AND HE FIRST COULDN'T FIND ME IN THE COMPUTER. THAT WAS THE FIRST THING I SHOWED HIM WHEN I WALKED IN THE DOOR WAS MY COPY FROM THE DEALERSHIP. ALL OF A SUDDEN HE FOUND ME IN THE SYSTEM. HE ALSO SAID SINCE I SERVICE THE CAR'S OIL MYSELF I HAVE TO PROVIDE ALL THE RECORDS WHEN I PURCHASED OIL AND FILTERS OTHERWISE THE 100K WARRANTY WOULD BE VOID. WE DON'T KEEP THE RECEIPTS OF ALL THAT FOR 4 YEARS! IT'S FACTORY DEFECT JUST LIKE THE HYUNDAI SONATA'S.THIS IS OBVIOUSLY A KNOWN ISSUE AND IT'S SAD THAT KIA IS PUTTING THE BLAME ON THE CUSTOMERS INSTEAD OF TAKING RESPONSIBILITY FOR A FACTORY DEFECT. NO CAR WITH 74K MILES ON IT WITH PROPER MAINTENANCE SHOULD HAVE THE ENGINE JUST BLOW! MY 2005 SUBURBAN WITH 150K RUNS GREAT! THANKS, JEFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915277October 11, 2016
STEERING
THE STEERING COLUMN CLUNKS WHEN TURNING LEFT OR RIGHT, PARKED OR WHEN DRIVING, IT HAS A BIG GAP (PLAY) THAT MAKES A CLUNKING NOISE WHEN TURNING THE WHEEL LEFT OR RIGHT. THE GAP AND CLUNKING NOISE IS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915036October 10, 2016
ENGINE
NEED TO REPLACE COMPLETE BELT TENSIONER & BRACKET ASSEMBLY & SERPENTINE BELTS. MY CONCERN IS THE PLASTIC CRACKING IN THIS ASSEMBLY, THE EVAPORATIVE CANISTER, ALSO PLASTIC IS CRACKED AND WILL BE REPLACED ALSO. WAS THERE A BAD BATCH OF PLASTIC USED ON THESE CARS? COST TO REPLACE BELT TENSIONER, BRACKET ASSEMBLY & BELTS IS APPROX. $800.00. THE CANISTER IS COVERED BY KIA - COST 164.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914937October 9, 2016
ENGINE
IN MARCH OF 2016 MY 2013 KIA OPTIMA DIED AT AN INTERSECTION IN TOWN. THERE WAS NO PRIOR WARNING OF ANY MALFUNCTION, (NO LIGHTS, NO ABNORMAL BEHAVIORS), BUT THE OIL LIGHT DID COME ON VERY BRIEFLY RIGHT BEFORE THE ENGINE DIED. I PUT GAS AND 1 QUART OF OIL IN THEN JUMPED THE BATTERY AND DROVE THE CAR TO THE NEAREST KIA DEALERSHIP. KIA INFORMED ME THAT I NEEDED A NEW BATTERY AND THAT MY OIL WAS TOO THICK, DIRTY, AND VISCOUS AND THAT I NEEDED TO HAVE AN OIL CHANGE AND HAVE A SPECIAL TREATMENT PUT IN THE CAR, (SEAFOAM), TO HELP CLEAN THE ENGINE OUT. WE WERE INSTRUCTED TO BRING THE CAR BACK IN 500 TO 1000 MILES (AGAINST MANUFACTURERS RECOMMENDATIONS), TO FLUSH THE TREATMENT OUT OF THE ENGINE AND CHANGE THE OIL AGAIN. WE RETURNED WITH THE CAR A LITTLE OVER 500 MILES LATER AND KIA INFORMED US THAT IT NEEDED ANOTHER SPECIAL TREATMENT BECAUSE THE OIL REREMAINED DIRTY SO THEY PUT ANOTHER TREATMENT IN THE CAR AND THEN INSTRUCTED US TO BRING IT BACK AGAIN IN 500 TO 1000 MILES BUT AFTER 4 DAYS THE CAR STARTED MAKING A VERY LOUD TAPPING NOISE COMING FROM THE ENGINE AND SOON AFTER THE ENGINE WAS RUINED ALL TOGETHER DUE TO A FAULTY CONNECTING ROD BEARING IN THE CRANKSHAFT. WHEN WE DRAINED THE OIL 4 DAYS AFTER KIA CHANGED IT , IT WAS BLACK, THIN LIKE WATER AND FULL OF DIRT AND SEDIMENT. AFTER THE LOUD ENGINE NOISES BEGAN I BROUGHT THE CAR BACK TO KIA WHO THEN INFORMS ME IT WOULD COST ANOTHER $350 TO DIAGNOSE WHAT WAS WRONG WITH THE ENGINE. FEELING LIKE THEY HAD TREATED THE ENGINE IMPROPERLY ALREADY I HAD THE CAR TOWED TO A PRIVATE MECHANIC AND DECLINED ANY MORE OF THEIR SERVICES. I HAD COMPLETED MY OIL CHANGES ON TIME DESPITE NOT HAVING MY RECORD AT THE TIME OF MY SERVICE HOWEVER KIA REFUSED TO HONOR MY EXPENSIVE EXTENDED WARRANTY STATING THAT I COULD NOT HAVE POSSIBLY DONE THE OIL CHANGES AT REGULAR INTERVALS DUE TO THE HIGH AMOUNT OF SLUDGE IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914907October 8, 2016
EXTERIOR LIGHTING
UNLESS THE BRIGHTS ARE ON I CAN HARDLY SEE AT NIGHT. I AVOID DRIVING AT NIGHT BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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