Kia Niro Complaints

531 consumer complaints on file.

#11620633October 18, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power with the message "Stop Engine". The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed failures with the hydraulic clutch actuator and catalytic converter. The catalytic converter was replaced, but the hydraulic clutch actuator was not repaired due to lack of part availability. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V534000 (Power Train); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure and confirmed that the part was on backorder. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619724October 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I had some lurching when trying to accelerate for a month before the check engine and HEV warning beeping came on. Kia Niro EGR (Gas Recirculated Cooler) failed at 105K miles. It leaked on to the engine causing it to overheat. My children and I got smoked out and my child had an asthma attack from this issue. We were also stressed, thinking the engine would catch fire. Kia says there are no recalls for my 2017, yet the 2023 has a recall on this exact item. I would like this complaint to be filed due to a part failing 5K miles after a warrenty. The problem was diagnosed by the Kia Dealer. Quote is $1875.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619612October 14, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11619465October 12, 2024
ELECTRICAL SYSTEM
I received a recall notice for my 2022 Kia Niro EV regarding the safety plugs of the high-voltage battery. I have now scheduled three different appointments with Kia of Lincolnwood to perform this recall, and each time I have been turned away with a different excuse (lack of part, lack of tools, performing recall will take too many hours). The last time I asked to speak with the service manager, who assured me he would take care of this and I would be able to come in on Friday 10/11. Given how many times I've been turned away, I called the day before to confirm, and the manager said he would call me back and never did. Repeated attempts to contact him or the dealership that day went unanswered. I would like help getting this dealership to perform the recall. Given the risk of fire or crash, I am not comfortable driving this vehicle or charging it. I am attaching copies of both the recall and the last work order I was given, where it shows once again I was asked to come back another day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619130October 10, 2024
POWER TRAIN
The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618747October 8, 2024
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
On June 28, 2022, I set my Juicebox Pro 40 charger to charge my car overnight. The car did not charge and I discovered that the breaker had tripped. I tried resetting the breaker and it immediately tripped again. I noticed a burning smell in the garage in the vicinity of the charger after attempting to reset the breaker. There was discoloration on the unit box. I then unplugged the unit at which point I was able to reset the breaker without it tripping. I concluded that the unit was unsafe to use and I returned it to ENEL. I bought a new one while I waited for warranty service on the old unit. I have not tested the old unit since it was repaired by ENEL. It was my judgment at the time, and remains so, that the unit presented a fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618470October 7, 2024
POWER TRAIN
The contact owns a 2018 Kia Niro. The contact stated that while operating the vehicle, the vehicle failed to shift out of neutral while shifting the gear shift lever. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and the DTC code: P090B:73 error was retrieved. In addition, the contact stated that an unknown message was displayed. The local dealer was contacted and informed the contact that the failure was related to an unidentified recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,663.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615809September 22, 2024
SERVICE BRAKES
The vehicle locks the left wheel when braking. It skids and brakes in one simultaneous action. It doesn't happen often but occasionally if I'm in heavy traffic. I reported this problem to the Kia dealer who found no problem. I really feel that this requires investigation as it could cause an accident. El vehículo bloquea la rueda izquierda al frenar. Patina y frena en una sola acción simultánea. No sucede a menudo, pero de vez en cuando, si hay mucho tráfico. Informé de este problema al concesionario de Kia, que no encontró ningún problema. Realmente creo que es necesario investigarlo, ya que podría provocar un accidente.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615128September 18, 2024
ENGINE, POWER TRAIN
I received a warning indication that the engine temperature is too hot while driving the vehicle to work. I opened the hood of my vehicle and discovered the vehicle’s coolant reservoir was empty which led me to believe there was a coolant leak. I took the vehicle to be inspected and diagnosed by an independent repair shop (non-dealership) and it was explained that there was in fact a coolant leak and it’s because the exhaust heater exchanger is failing. This is a serious safety concern because if there is a coolant leak the vehicle’s engine can overheat causing further and extensive damage to the engine which could result in a fire. Based on research, there have been other cases where this particular year/model vehicle has had or is experiencing issues with the exhaust heater exchange failing. This faulty system is causing customers who own the same year/model vehicle that I drive to either bypass the exhaust heater exchange all together—which I don’t believe is safe to do—or customers are being made to pay a huge bill just to repair the faulty system. My vehicle only has 73,000 miles and this is something that I should not be experiencing especially since Kia is aware of the fault with the exhaust heater exchange on these particular year/model vehicles. Kia should be recalling these vehicles with the faulty system for diagnosis and repair as this is a major safety concern on the road not only for the driver, but also for other motorists as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615237September 18, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I have had ongoing electrical issues with my 2017 Kia Niro. First, the back passenger (driver side window) was working intermittently. The back windows from the day I bought the car brand new are rarely used, but when it was used for the 3rd or 4th time I had already gone over the miles where it would have been covered. The dealership was going to charge me almost $300, so I never fixed it. I just don't use the back windows. Then, the driver side low beam bulb kept going out. Erlich Kia in Longmont kept replacing the bulb despite my concerns of it being an electrical issue. Finally, the dealership was transitioned to Fowler Kia. By that time the issue was no longer going to be covered. Fowler eventually determined that the socket and harness assembly needed to be replaced. That was last year. Now, the passenger side headlight is having the same exact issue. I find it extremely frustrating that there are so many electrical issues that I have had with this car, and the dealership just doesn't care to try and connect any of the other issues. I also had to have my car towed twice to fix issues with it in the past. I have never had a car that I bought brand new have so many issues with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613910September 11, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving on freeway, at a speed of 65-70MPH. Vehicle appeared to lose power. Navigation screen turned off, dash display dimmed and vehicle seemed to coast and not accelerate. Speed did drop down a bit, but then powered came back on, screen turned on and was able to accelerate again. No warning lights or error messages appeared on screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612885September 5, 2024
ELECTRICAL SYSTEM
In re: Manufacturer Recall Number SC314, NHTSA Recall Number 24V358 The Kia dealership (Aloha Kia Leeward, Waipahu, Hawai‘i) is imposing an unreasonable delay for this safety recall. Dealer was contacted in mid-July to schedule recall service. Dealer said it had to order the part. After not hearing from the dealer for two weeks, dealer was contacted on August 2 and recall service was scheduled for August 27 (claiming that was the first available appt.) Dealer kept the vehicle for 5 hours that day, then said the service could not be performed. Dealer said it would contact me to reschedule. After leaving messages and not hearing back from dealer, I went in person on 9-4-24. Dealer could not schedule recall service until October 7. Because this is a recall for safety issues, this repeated delay is unacceptable. I wish to put this complaint in the record regarding the disregard for vehicle safety by Aloha Kia Leeward of Waipahu, Hawai‘i. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612682September 4, 2024
POWER TRAIN
There’s motor rumble due to a misalignment of the traction motor and reduction gear. It’s a known issue with these vehicles and a technical bulletin was issued but no recall. I’ve brought the vehicle in twice and the first time the dealer told me there was nothing wrong. Now a year later they admit it is wrong and is unsafe to drive without a $10k replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611750August 30, 2024
POWER TRAIN
The contact owns a 2019 Kia Niro PHEV. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact to ship the vehicle to the United States for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609747August 20, 2024
POWER TRAIN, UNKNOWN OR OTHER, WHEELS
Car makes "clicking noises" when accelerating or braking that appears coming from engine bay or front wheels. Other users reported similar issue on consumer forum: [XXX] ) Car dealership does not have availability to diagnose the issue until next month. Car currently has 55,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608553August 14, 2024
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606590August 5, 2024
ENGINE
The contact owned a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the contact noticed a ticking and a popping sound coming from the vehicle. The contact's friend who was following behind noticed white smoke coming from the exhaust pipe. The vehicle was driven to the destination. The following day, the oil level was checked, and the contact stated that the oil level was low; however, there was no sign of an oil leak. The contact stated that when the vehicle was started and made a rattling sound. The contact turned the vehicle off and the vehicle was towed to an independent mechanic where it was diagnosed with a hole in the crankcase. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605984August 1, 2024
UNKNOWN OR OTHER
The air-conditioning compressor failed internally sending debris into the condenser. I have read Kia owners online forums and this is a known problem to Kia, but they have not issued a recall. See: [XXX] I was at the Dealer today and saw another Niro EV with the same AC not working problem. I have attached a picture. My car was repaired under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605641July 31, 2024
POWER TRAIN
When accelerating from a dead stop, sometimes the car makes a very loud 'clunk' noise and lurches forward. Similar to the feeling when someone drives a manual transmission and takes the clutch out too fast. The car eventually finds the first gear and keeps driving, but this problem happens daily. Maybe around 5-10% of the time after every stop. There are multiple similar complaints on the NHTSA website and on online forums. It is a well-documented issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604235July 24, 2024
STEERING
Niro had been exhibiting increasingly frequent "crunching" noises in the steering mechanism at lower speeds, like backing up and in-town driving. Issue started in late June 2024 at about 67K miles. A few times the steering wheel grabbed on turning and I had to fight it back. I called the dealer for a diagnostic appointment and they said they couldn't see it until mid-August 2024. I then took the car in to a local mechanic two times, who said they could feel the crunching on backing up, but weren't able to reliably reproduce the condition and refused to open up the steering column in the absence of a defined problem. I continued to drive car the throughout July. On 7/20/24, the crunching noise in the steering column got markedly more frequent, was witnessed and felt by passenger, and continued intermittently throughout the day through a number of short in-town drives at low speeds on typical city roads. The next day, 7/21/24, after about 1.5 hours of continuous highway, then local driving on curvy mountain road, a series of loud crunching noises suddenly came from the steering column, the EPS warning light came on, and I experienced a total loss of power steering, making the car extremely difficult to control. The failure occurred in a triple s-curve at the top of a hill with an approaching, very steep drop-off embankment and I was very scared I would not be able to keep it on the road, even at the low speed I was driving. It took both hands and considerable effort to wrest control of the wheel and to keep the car on the road, and I managed to drive the remaining two miles home with considerable effort and both hands forcefully steering the car through turns. Definitely NOT safe to drive in this condition. The car was towed to the dealer for diagnosis. Dealer confirmed "total failure of steering mechanism"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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