Kia Cadenza Complaints

218 consumer complaints on file.

#10876999June 27, 2016
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2014 KIA CADENZA. WHILE DRIVING 20 MPH DOWNHILL, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED TO ROLL UNTIL IT REACHED A FLAT SURFACE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED. IN ADDITION, WHILE DRIVING 10 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846442March 14, 2016
STRUCTURE:BODY
WHILE TRAVELING ON AN INTERSTATE - DURING A RAIN STORM - TRAVELING AROUND 65-70MPH - AND OTHER VEHICLES IN FRONT OF, BESIDE, AND BEHIND ME - OUT OF NOWHERE (NOT BIG BUMPS BEING HIT ) THERE WAS A SUDDEN BOOM WHICH SOUNDED LIKE A SHOTGUN GOING OFF. THIS WAS VERY ALARMING AND SCARED THE DAYLIGHTS OUT OF ME. LUCKILY I WAS ABLE TO GAIN COMPOSURE TO NOTICE THAT MY SUNROOF HAD EXPLODED AS GLASS CONTINUED TO COME DOWN INTO THE CAR. I WAS ABLE TO PULL OVER (STILL IN POURING RAIN) AND EVENTUALLY MAKE IT TO A BRIDGE WHERE I COULD SHIELD THE RAIN TO SEE WHAT HAPPENED. ONCE OUT OF THE CAR, IT WAS EVIDENT THAT THE SLIDING SUNROOF OF MY PANORAMIC ROOF HAD EXPLODED UPWARD. I AWAITED A TOW TRUCK TO TOW THE VEHICLE TO CLOSEST DEALER (AN HOUR AWAY - IN THE POURING RAIN WHICH SOAKED THE INTERIOR.) I KNEW THAT IT HAD TO BE SOME TYPE OF DEFECT SINCE THE EXPLOSION WENT UPWARD. UPON RESEARCHING THE INTERNET, IT APPEARS THAT THIS TYPE OF DEFECT HAS HAPPENED AS FAR BACK AS 2010. KIA IS LOOKING TO REPLACE THE SUNROOF UNDER WARRANTY WHICH IS PROBABLY THE SAME DEFECTIVE SUNROOF. I DO NOT HAVE ANY CONFIDENCE IN THIS CAR AND WOULD NOT ALLOW MY FAMILY TO BE IN THIS CAR MOVING FORWARD. IT IS SUCH AN ALARMING SITUATION AND COULD HAPPEN SO SPONTANEOUSLY, IT IS ONLY A MATTER OF TIME UNTIL MORE DEVASTATING ACCIDENTS COULD OCCUR. AFTER THIS EXPERIENCE, I AM LUCKY THAT IT WAS ME DRIVING - NOT MY WIFE OR MY KIDS. IT WOULD HAVE BEEN A TOTALLY DIFFERENT OUTCOME. OTHER MANUFACTURES HAVE ADDRESSED THEIR ISSUE WITH PANORAMIC ROOFS, BUT KIA CONTINUES TO DENY THEY HAVE A PROBLEM. KIA SHOULD BUY BACK THESE CARS AS THEY ARE A SAFETY HAZARD FOR NOT ONLY THOSE IN THE CAR, BUT FOR ANY MOTORIST AROUND THEM. THESE VEHICLES SHOULD BE RECALLED, AND IF THEY CONTINUE TO SELL VEHICLES WITH THIS CHARACTERISTIC, THEY SHOULD HAVE TO PROVIDE A DISCLAIMER TO WARN BUYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839935March 4, 2016
UNKNOWN OR OTHER
WHILE DRIVING DOWN A STRAIGHT PATH ON AN INTERSTATE AT ROUGHLY 70 MPH, THE SUNROOF OF THE VEHICLE EXPLODED WITH A SOUND LIKE A BOMB GOING OFF. THE DEALER IS CLAIMING THE EXPLOSION WAS CAUSED BY A DIMPLE IN THE ROOF OF THE CAR CAUSED BY A ROCK OR AN OBJECT THAT HIT THE CAR AT SOME POINT. HOWEVER, THE DEALERSHIP - AND ONLINE RESEARCH - SHOWS THAT THERE HAVE BEEN MULTIPLE INSTANCES OF SUNROOFS EXPLODING IN THIS MAKE/MODEL/YEAR OF KIAS BUT NO RECALL HAS BEEN REGISTERED AS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822133January 25, 2016
VEHICLE SPEED CONTROL
THE SPEED CONTROL BRAKES WERE TRIGGERED BY A LOADED BNSF CONTAINER TRAIN ABOUT 50 YARDS TO THE LEFT OF AND PARRALELLING THE VEHICLE. THERE WAS NO TRAFFIC AHEAD OF OR BEHIND OUR CAR AS WE CAUGHT UP WITH THIS TRAIN AND THEN THERE WERE RAPID BEEPS FROM THE DASH AREA AND THE BRAKES WERE FIRMLY APPLIED AS THEY WOULD BE IF WE WERE APPROACHING A SLOWED VEHICLE ON THE ROAD. THIS REPEATED UNTIL I TURNED OFF THE CRUISE CONTROL. THE TRAIN LATER GOT AHEAD OF US AND WHEN WE CAUGHT UP WITH IT THE PROCESS REPEATED. NO OTHER TRAIN HAD THIS EFFECT NOT HAS THE PROBLEM RECURED. THIS WAS ON US 84 BETWEEN TEXICO AND MULESHOE, TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788551November 5, 2015
WHEELS
THE FRONT PASSENGER WHEEL FRACTURED COMPLETELY AROUND THE WHEEL AFTER DRIVING OVER A POTHOLE AT A SLOW SPEED CAUSING THE DRIVER TO LOSE CONTROL OVER THE VEHICLE. THIS NEARLY CAUSED AN ACCIDENT. ALL 4 WHEELS ON THE VEHICLE WERE REPLACED IN JULY 2014 DUE TO A KIA FACTORY SAFETY RECALL NUMBER SC107. THE VEHICLE IS NOT SAFE TO DRIVE SINCE THE FACTORY RECALL REPLACEMENT WHEELS ARE ALSO FRACTURING IDENTICAL TO THE OEM INSTALLED 19IN. NON CHROME PREMIUM WHEELS.THE VEHICLE WAS TRAVELING AT ABOUT 25MPH ON FOX MILL ROAD NORTHBOUND BETWEEN FOX VIEW ROAD AND FAIRFAX COUNTY PARKWAY IN FAIRFAX COUNTY VA. THE TOW TRUCK DRIVER REPLACED THE DEFECTIVE WHEEL WITH A SPARE TIRE. THE VEHICLE IS CURRENTLY AT OURISMAN KIA IN CHANTILLY, VA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781033October 9, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED NECK AND THE PASSENGER SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE FENDER AND REAR OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,652. UPDATED 2/4/16 *CN UPDATED 4/18/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10778840September 30, 2015
ENGINE, UNKNOWN OR OTHER
ENGINE WAS MAKING A NOISE AND FOWL ODOR FROM VENTS TOOK TO KIA DEALER AFTER A WK THEY DIDN'T KNOW THE PROBLEM SAID IT WAS SAFE TO DRIVE BACK TO LAS VEGAS FROM CALIF ONCE WE ARRIVED WE CALLED LOCAL DEALER THEY REPLACED ENGINE SO THEY SAID. THEN 2 WKS LATER WE GET IT BACK I BEGAN HAVING SITE THROAT COUGH AND SEVERE HEADACHES AND LATER TOLD MY HUSBAND I THOUGHT IT WAS GAS I WAS SMELLING IN THE CAR WE TOOK IT TO THE DEALER THEY LOOKED AT IT AND SAID IT WAS FINE SO WE LEAVE TO CALIF AND THE FOLLOWING DAY I WENT TO START THE CAR AND WE HEARD A LOUD NOISE AND GAS HAD GONE EVERY WHERE THE FIRE DEPT HAD TO COME ASSIST AND GIVE CLEARANCE TO TOW THE CAR DUE TO THE FUEL HAZARD.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10725953June 18, 2015
STRUCTURE:BODY
I WAS DRIVING ON THE HWY AND MY SUNROOF SPONTANEOUSLY SHATTERED. I DO NOT THINK A ROCK HIT IT BUT IF IT DID IT SHOULD NOT HAVE SHATTERED. I WAS TOLD BY THE DEALER THAT IT HAD HAPPENED BEFORE BUT WHEN I ARRIVED TO THE DEALERSHIP HE THEN LOOKED AND THE SUNROOF AND SAID THAT IT LOOKED AS IF IT HAD BEEN STRUCK BY A ROCK AND THAT THEY WOULD HAVE TO DO AN INVESTIGATION. I THEN TOLD HIM THAT IF A ROCK HIT IT, IT STILL SHOULD NOT HAVE BUSTED AND SHATTERED THE WAY IT DID. HE SAID IT HAS SOMETHING TO SO WITH CABIN PRESSURE. SO THEN IF THAT IS THE CASE EVERY TIME A ROCK HITS IT THEN IT WILL BUST AND SHATTER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703611April 3, 2015
VEHICLE SPEED CONTROL
CRUISE CONTROL DOES NOT WORK, DEALERSHIP SAID KIA IS AWARE OF THE PROBLEM BUT HAS NOT FIXED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702220March 27, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING DOWN 95 S FROM COLUMBIA I HEARD A LOUD POP AND THEN THE SUN ROOF COVER SLID BACK (IT HAD BEEN CLOSED) AND THE SUNROOF GLASS SHATTERED DOWN ON MY PASSENGER AND MY HEAD AND INTO THE CAR. WE LOOKED UP AND WE COULD SEE THE SKY. THE GLASS WAS POINTING UPWARD. NOT KNOWING WHAT WAS HAPPENING WE BOTH DUCKED, I CLOSED THE SUNROOF PANEL COVER AND KEPT DRIVING SINCE WE WERE NOT FAR FROM THE CAR DEALER (SEVERAL EXITS DOWN THE HIGHWAY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682794February 11, 2015
AIR BAGS, EQUIPMENT ADAPTIVE/MOBILITY
I PURCHASED A KIA CADENZA IN SEPT. 2014. ONE OF THE REASONS THAT I SELECTED THIS VEHICLE WAS THE SAFETY RECORD OF THE VEHICLE. THIS KIA CADENZA CAME WITH DUAL FRONT AND REAR SEAT-MOUNTED SIDE AIRBAGS. ON JAN. 19TH, 2015 I WAS BROAD SIDED WHILE DRIVING THROUGH AN INTERSECTION. MY KIA WAS HIT WITH GREAT FORCE AT THE DRIVERS SIDE REAR DOOR. THE IMPACT SENT MY CAR INTO A CIRCULAR SPIN. MY KIA HAD A HOLE IN THE PASSENGER REAR DOOR WHERE THE REAR SEAT WAS EXPOSED. THE IMPACT WAS TREMENDOUS AND NO AIR BAG DEPLOYED. NO FRONT, REAR OR SIDE CURTAIN. THE CAR HAS BEEN DECLARED A TOTAL LOSS. I TALKED TO THE KIA CORPORATION ABOUT THE INCIDENT AND ASKED WHY NO AIR BAG WENT OFF. THAT WAS A WEEK AFTER THE ACCIDENT AND I AM STILL WAITING ON THAT PHONE CALL. THESE INCIDENTS SHOULD NOT BE IGNORED. THE SENSOR SYSTEM DETECTING IMPACT AND FORCE OF IMPACT TOTALLY FAILED...UPDATED 02/24/15*BF *TR UPDATED 9/21/2017*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672413January 14, 2015
ENGINE, FUEL/PROPULSION SYSTEM
WHEN ACCELERATING FROM A STOP, IF DONE IN A START, STOP, RESTART FASHION, IT DOES NOT IMMEDIATELY RE-ACCELERATE. THIS CONDITION CAN OCCUR WHEN STOPPING PRIOR TO PULLING OUT INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663249December 9, 2014
STEERING, ELECTRICAL SYSTEM, ENGINE
ON SATURDAY - NOVEMBER 22, 2014 AROUND 6:30 PM THE CAR ENGINE STOPPED AND CAR ROLLED FOR FEW FEET AND STOPPED IN THE MIDDLE OF THE STREET. ALSO STEERING JAMMED AND DIDN'T MOVE. IT WAS STOPPED AND DIDN'T START BACK ON AND STEERING BECAME VERY HARD TO CRANK IT. THE BATTERY WAS RUNNING FINE. DUE TO ELECTRICAL AND/OR MECHANICAL FAILURE WE WERE EXPOSED TO THE UNSAFE ENVIRONMENT. FORTUNATELY, WE WERE NOT ON THE BUSY STREET/FREEWAY OTHERWISE IT COULD HAVE BEEN ENDED UP IN MAJOR SAFETY INCIDENT. WHEN THIS HAPPENED, WE COULDN'T MANEUVER THE STEERING RESULTING IN SITUATION TOTALLY OUT OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661857December 3, 2014
FUEL/PROPULSION SYSTEM, ENGINE
UPON PRESSING ENGINE PUSH BUTTON START A STRONG ODOR OF GASOLINE FILLED THE CABIN COMPARTMENT DURING IDLING WHILE THE CAR WAS IN PARK. THE ENGINE STARTED AS NORMAL WITH NO INDICATION OF MALFUNCTION. AS CAR WAS PUT INTO DRIVE AND DRIVEN A SHORT DISTANCE LESS THAN 500 FEET FROM MY STARTING POINT THE GASOLINE ODOR WAS OVERPOWERING IN THE CABIN COMPARTMENT AND THE CAR WAS UNABLE TO CLIMB A SMALL INCLINE IN THE ROAD AND THE ENGINE WAS NOT ABLE TO PROVIDE SPEED OVER 5 MPH. I WAS ABLE TO TURN THE CAR AROUND AND RETURN HOME. THE CAR WAS THEN DRIPPING GASOLINE FROM UNDER THE ENGINE COMPARTMENT WHEN PARKED AT THE ORIGINAL STARTING POINT AND A PUDDLE OF FUEL WAS OBSERVED ON THE ROAD WHEN THE CAR WAS TOWED AWAY TO THE DEALERSHIP. THE CAR WAS PURCHASED TWO MONTHS AGO AND ONLY 1,322 MILES WERE ON THE ODOMETER. A SLIGHT ODOR OF GASOLINE FILLING THE ENGINE COMPARTMENT BEGAN A FEW DAYS PRIOR AND AN APPOINTMENT WAS SCHEDULED WITH THE DEALERSHIP TO HAVE THE CAR INSPECTED UNFORTUNATELY THE CAR MALFUNCTIONED BEFORE THE SERVICE INSPECTION DATE. NO INJURY OCCURRED TO ME ONLY ENVIRONMENTAL HAZARD WITH FUEL LEAKING THE ENTIRE TOW TO DEALERSHIP. WOULD LIKE FOR NO HARM TO COME TO OTHERS IF PROBLEM NOT AN ISOLATED ISSUE. NO WORD FROM DEALERSHIP ON DIAGNOSTIC ISSUE. WILL UPDATE WHEN DIAGNOSTICS ARE AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649022October 21, 2014
AIR BAGS
THE 2014 CADENZA DOES NOT OFFERS A HEIGHT SEAT ADJUSTMENT FOR THE FRONT PASSENGER SO IT IS ALMOST IMPOSSIBLE FOR MY WIFE TO GET IT AND OUT. I CALLED KIA AND I WAS TOLD THAT THEY WERE NOT ABLE TO FIX THE PROBLEM UNLESS I GET THE 2015 MODEL. SO I BOUGHT A SEAT CUSHION TO INCREASE THE HEIGHT . THE PROBLEM NOW IS THAT THE " OFF WARNING LIGHT" FOR THE AIR BAGS DOES NOT ACTIVATE TO ON WHEN YOU SEAT, WHICH MEANS THAT IF THERE'S IS AN ACCIDENT, THOSE BAGS WILL NOT DEPLOY AND COULD LEAD TO CATASTROPHIC INJURIES. KIA STATES THAT PROBLEM WILL NOT BE ABLE TO BE FIXED.MANY CADENZA OWNERS ARE COMPLAINING ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605003June 21, 2014
AIR BAGS
I HAPPEN TO BE DRIVING FROM WORK,AND LOUD NOISE CAUSED ME TO HIT WALL,AS I WAS TRANSPORTED TO HOSPITAL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10595211May 30, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE AS IT BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IPS FILTER FUEL PUMP FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300, AND THE CURRENT MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560512January 18, 2014
ELECTRICAL SYSTEM
THE "SMART KEY" FOR THIS VEHICLE IS A NEW DESIGN, RELEASED FOR THE 2013 KDM KIA K7, AND HAS A RELEASE BUTTON WHERE THE PLASTIC KEY/REMOTE PART MAY BE REMOVED TO EXPOSE A METAL CENTER-CUT KEY THAT CAN BE USED ON THE DRIVER'S DOOR, TRUNK, OR GLOVE COMPARTMENT. THE RELEASE WILL DETACH THE KEY WELL BEFORE THE BUTTON IS FLUSH WITH THE PLASTIC BODY, ALLOWING MANY DIFFERENT NORMAL MOTIONS TO RELEASE THE KEY. ON MANY OCCASIONS, JUST REGULAR MOVEMENT HAS RELEASED THE KEY AND IT HAS FALLEN OFF IN MY POCKET. ON ONE OCCASION, THE SMART KEY CAME OFF AS I REMOVED MY KEYS FROM MY POCKET AT MY HOUSE AND THE KEY BOUNCED UP UNDER THE CAR. HAD I NOT HAD THE OTHER KEY INSIDE THE HOUSE, I WOULD HAVE BEEN STRANDED BECAUSE IT BOUNCED OUT OF REACH. NOW IT HAS COME OFF AND FALLEN OUT OF MY POCKET AND IS LOST. ALL OF THESE INCIDENCES OCCURRED WITHIN A MONTH OF PURCHASE. THIS IS A SAFETY HAZARD BECAUSE THE KEY IS PLASTIC AND LIGHT ENOUGH THAT IT COULD FALL OFF WITHOUT BEING HEARD. IN SUCH A SITUATION, IT COULD BECOME IMPOSSIBLE TO MOVE THE VEHICLE IN AN EMERGENCY, SUCH AS IF IT WERE NEAR A FIRE OR BLOCKING ACCESS FOR A FIRE TRUCK OR AMBULANCE. IT'S ALSO POSSIBLE IT COULD COME OFF UNNOTICED IN A PUBLIC PARKING LOT AND THEN ANYONE COULD FIND THE KEY, USE THE "ANSWER-BACK" OR PANIC FUNCTIONS TO LOCATE THE CAR THE KEY WENT TO, AND THEN STEAL THE CAR. A RUNNING CRIMINAL OR JUVENILE ON A JOY-RIDE COULD THEN CRASH AND CAUSE INJURY OR DEATH. THE KEY SHOULD BE REDESIGNED AND THE CURRENT ONE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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