Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11268320October 14, 2019
STEERING, UNKNOWN OR OTHER
WANDERING AND LOOSE STEERING ISSUE PERSIST. 1. STEERING WANDERING FIRST WHEEL ALIGNMENT WAS OFF AND IT HAD TO BE REDONE. PROBLEM STILL OCCURRED THAN WAS INFORMED THAT WRANGLERS AREN'T MEANT TO GO HIGHWAY SPEEDS. 2. AC BLOWS OUT WARM AIR AND WAS TOLD THAT'S NORMAL. TODAY I BROUGHT IN FOR THE FIRST OIL CHANGE AND 3. STEERING DAMPER RECALL. WELL GOOD THING I DOUBLE CHECKED THEIR WORK. THEY INSTALLED THE REPLACEMENT RECALLED PART THE WRONG WAY. NOW THE JEEP WANDERING IS WORSE AND THE VEHICLE SHAKES AT HIGHWAY SPEED. WE CAN'T KEEP THE JEEP STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268209October 13, 2019
STEERING
WHILE TRAVELING ON THE HIGHWAY AT A SPEED OF ABOUT 65 MPH, THE STEERING OF THE JEEP SHAKES VIOLENTLY, LEFT TO RIGHT, CAUSE ME TO SLOW DOWN AND IN SOME CASES PULL OVER TO THE SIDE TO A COMPLETE STOP. THIS EVENT HAS OCCURRED AT LEAST 6 TIMES SINCE I HAVE OWNED THE JEEP. WE HAVE TAKEN THE DEALER (ADAMS JEEP IN CHURCHVILLE). AND THEY HAVE ONLY MADE SOME ADJUSTMENTS THAT HAVE NOT WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268114October 12, 2019
SUSPENSION
DEATH WOBBLE AT SPEED BETWEEN 60 TO 70 ONLY 10,800 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267599October 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY JEEP BEGAN WOBBLING A FEW MONTHS AFTER I PURCHASED IT LAST JULY 2018.WOBBLING HAS ONLY OCCURRED WHILE DRIVING ON THE HIGHWAY. THEY DID A COMPUTER UPDATE LAST YEAR THAT WAS SUPPOSE TO FIX THE PROBLEM BUT ON 10/5/19 MY JEEP BEGAN TO WOBBLE UNCONTROLLABLY ANY TIME I REACHED 50 OR ABOVE. I TOOK IT IN ON MONDAY 10/13 AND WAS TOLD THE PROBLEM WAS REPAIRED BUT THE NEXT DAY WHILE DOING 50MPH IT BEGAN TO WOBBLE. THE TEMPERATURE READS 800 DEGREES RANDOMLY SINCE THE START AND THEY FINALLY TOLD ME PROBLEM WAS FIXED. THE CARS STALLS RANDOMLY AT RED LIGHTS AND I NEED TO TURN IT OFF AND RESTART IT. WHEN THIS HAPPENS THE GAS PETAL LOCKS AND I AM NOT ABLE TO DO ANYTHING UNLESS I RESTART THE CAR. THIS ALSO HAPPENED ONE TIME WHILE I WAS REVERSING THE CAR WHEN I SHIFT TO DRIVE THE CAR DID NOT MOVE AND THE PETAL LOCKED. MY RADIO HAS BEEN REPLACED 3 TIMES BECAUSE IT DOES NOT WORK PROPERLY AND THEY THOUGH THAT WAS THE REASON WHY THE TEMPERATURE WAS READING 800 DEGREES. STILL READ 800 DEGREE 3 RADIO'S LATER FOR. THE ENGINE MAKES A CLICK SOUND EVERY SO OFTEN NOT SURE WHAT THAT IS ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267702October 10, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND COASTED TO A COMPLETE STOP. IN ADDITION, A BURNING ODOR WAS DETECTED INSIDE THE VEHICLE. THE CONTACT MENTIONED THAT THE GEAR UNINTENTIONALLY MOVED INTO NEUTRAL. THE VEHICLE WAS TOWED TO RYDELL CHRYSLER DODGE JEEP RAM (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340, (818) 493-6300) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE FLY WHEEL WAS ON BACKORDER ACROSS THE NATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267405October 9, 2019
STEERING
THE STEERING WANDERS AND REQUIRES CONSTANT CORRECTION FROM DRIVER. CROSSING OVER BUMPY TERRAIN CAUSES THE VEHICLE TO JERK, EVEN AFTER I HAD THE STEERING DAMPER REPLACED. THE DEALERSHIP STATES THAT THIS IS JUST THE WAY THE WRANGLERS DRIVE. I THINK THIS IS VERY DANGEROUS AND SHOULD NOT BE ACCEPTED AS THE "WAY WRANGLER DRIVE"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267022October 8, 2019
STEERING, SUSPENSION, WHEELS
MY JEEP SHAKES VIOLENTLY WHILE DRIVING ON THE HIGHWAY UNDER CONSISTENT AND REPEATABLE CIRCUMSTANCES: DRIVING APPROXIMATELY 65-70 MPH AND HIT A SMALL BUMP IN THE ROAD (OFTEN THE SEAM OF A BRIDGE IN THE ROADWAY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267140October 8, 2019
STEERING
WHEN TEMPS HERE DROPPED INTO THE 40'S, I NOTICED AT 50-55 MPH, IT FELT LIKE SOMEONE WAS PUTTING THEIR HAND ON THE WHEEL AND TRYING TO HOLD IT STILL. IT WAS RESISTANT TO TURN VERY FAR THEN SUDDENLY WOULD "LET GO", WHICH, I FEEL, IS VERY DANGEROUS. I CAME VERY CLOSE TO HEADING INTO ONCOMING TRAFFIC. IT'S HAPPENED TWICE WITH 4 DAYS AND HAS BEEN TO THE DEALERSHIP TWICE NOW (HAD IT TOWED FROM MY PLACE OF WORK THE DAY IT HAPPENS ON 10/4/19 AND HAPPENED AGAIN TODAY, 10/8/19). I HAVE ALREADY COME SO CLOSE TO BEING IN ONE ACCIDENT DUE TO THIS ISSUE. NOTHING HAS BEEN DONE--OTHER THAN THE V41 RECALL REPAIR (NEW DAMPER). THIS IS EXTREMELY DANGEROUS AND I'M UNCOMFORTABLE DRIVING THE JEEP AND IT'S NEARLY NEW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266720October 7, 2019
STEERING
COMPLAINED TO THE DEALER (SOLOMON CHRYSLER JEEP) SEVERAL TIMES ABOUT LOOSE STEERING / A DEAD SPOT. THE FIRST COUPLE TIMES THEY TOLD ME THEY FOUND NOTHING WRONG AND IT WAS A JEEP THING. THE LAST TIME I TOOK IT TO THEM THE SERVICE PERSON SAID THAT HE THOUGHT IT WAS LOOSE COMPARED TO HIS DAUGHTERS JEEP. HE DID SOME RESEARCH AND FOUND SOME INFO STATING TO REPLACE THE TRACK BAR. I BROUGHT IT BACK AT A LATER DATE FOR THEM TO REPLACE IT AND WHEN I WENT TO PICK IT UP HE TOLD ME THAT HE THOUGHT IT WAS A LITTLE BIT BETTER BUT NOT COMPLETELY. HE ASKED ME TO DRIVE IT AND GET BACK TO HIM ON WHAT I THOUGHT. I DROVE IT FOR A DAY AND CALLED HIM BACK TO LET HIM KNOW THAT IT WAS NOT FIXED. HE SAID HE WOULD GET WITH CHRYSLER AND GET BACK TO ME. A COUPLE WEEKS WENT BY AND HEARD NOTHING SO I CALLED THEM AND HE SAID THE TECH REP FROM CHRYSLER SAID TO TELL ME THAT THE JEEP WAS NORMAL. I ASKED WHAT I COULD DO AT THIS POINT AND HE SAID I COULD FILE A COMPLAINT WITH CHRYSLER. I DID CALL THEM AND THEY GAVE ME A CASE NUMBER AND RECOMMENDED I TAKE IT TO ANOTHER DEALER. I SET UP AN APPOINTMENT WITH CAR RIGHT CHRYSLER JEEP IN MOON TOWNSHIP PA AND THEY ALSO TOLD ME THAT THEY FOUND NO PROBLEM. THE CASE WORKER FROM CHRYSLER CALLED ME BACK AND SAID SHE GOT THE INFO FROM THE DEALER THAT THEY ALSO FOUND NOTHING WRONG. SHE SAID I COULD TAKE IT TO ANOTHER DEALER OR FILE A COMPLAINT HERE. I DID NOT SEE MUCH SENSE IN TAKING IT TO ANOTHER DEALER. I AM NOT GOING AS FAR AS TO SAY IT IS UNSAFE FOR ME TO DRIVE BUT I AM SAYING IT IS NOT RIGHT. I GUESS THAT THE BEST WAY TO EXPLAIN IT IS IT GETS TIRING TO DRIVE IT BECAUSE YOU CONSTANTLY HAVE TO MAKE CORRECTIONS BACK AND FORTH WITH THE STEERING WHEEL TO KEEP IN THE LANE. FOR WHAT IT IS WORTH I HAVE A DAUGHTER THAT IS A NEW DRIVER AND I DO NOT FEEL COMFORTABLE TO LET HER DRIVE IT BECAUSE OF THE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266573October 6, 2019
STEERING
MY STEERING IS VERY STIFF AND ALMOST LOCKING UP AT HIGHER SPEEDS. THE STEERING FEELS ALMOST LIKE YOU LOOSE ALL POWER STEERING. I HAVE ALREADY HAD THE ALUMINUM GEAR BOX REPLACED B OF THE STEERING LOCKING TO THE LEFT. I BOUGHT THIS JEEP BRAND NEW AND HAVE HAD NOTHING BUT ISSUES. THIS IS MY PRIMARY VEHICLE AND I HAVE A DAUGHTER I TRANSPORT IN THE JEEP! THIS NEEDS TO BE ADDRESSED AND FIXED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266638October 6, 2019
SUSPENSION
2018 JEEP WRANGLER SPORT S, COMPLETELY UNMODIFIED, EXHIBITED VIOLENT STEERING SHAKE OR "DEATH WOBBLE" WHENDRIVING HOME FROM THE DEALER WITH 27 MILES ON THE SPEEDOMETR AT HIGHWAY SPEEDS. CONDITION INTENSIFIES UNTIL SPEED IS BROUGHT DOWN TO APPROXIMATELY 45 MPH (VERY DANGEROUS IN HIGHWAY TRAFFIC). THE DEALER REPLACED THE STEERING STABILIZER BEFORE I TOOK DELIVERY OF THE JEEP. UNFORTUNATELY THE VIOLENT STEERING SHAKE (DEATH WOBBLE) PERSISTS WHEN ENCOUNTERING UNEVEN ROAD SURFACES AT HIGHWAY SPEEDS. THE VEHICLE STILL CONTINUES TO GO INTO FULL BLOWN DEATH WOBBLE. HAS HAPPENED AT LEAST 5 TIMES IN 5 DAYS OF DRIVING. THIS IS MY 4TH JEEP AND THE ONE ONE I HAVE HAD THAT HAS THIS CRAZY DEATH WOBBLE. I NEED THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266528October 5, 2019
STEERING, SUSPENSION
65MPH+ VEHICLE/STEERING WHEEL BEGINS TO SHAKE AND WOBBLE WHEN A BUMP IS HIT IN ROADWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266101October 4, 2019
UNKNOWN OR OTHER
ON FRIDAY, SEPTEMBER 20, 2019, WE WERE TOWING OUR JEEP WRANGLER BEHIND OUR 25 FOOT COACHMAN PRISM RV ON HIGHWAY 95 IN MARYLAND. WE HIT A BUMP IN THE HIGHWAY GOING ABOUT 70 MPH AND OUR RV WAS SHAKING SO BAD AND SOUNDED LIKE WE HAD A FLAT TIRE. THE SHAKING WOULDN'T STOP SO WITHIN A HALF MILE WE MANAGED TO PULL OVER TO THE BREAKDOWN LANE AND STOP. WE GOT OUT AND CHECKED ALL THE TIRES BECAUSE WE THOUGHT WE HAD A FLAT TIRE. NOTHING WAS WRONG. WE CONTINUED ON A TRIP ABOUT 5 MILES FURTHER UP THE ROAD IT HAPPENED A SECOND TIME. THIS TIME WE COULDN'T PULL OVER BUT WE SLOW DOWN AND THE SHAKING WENT AWAY. WE REACHED OUR DESTINATION AND MET UP WITH FAMILY AND BEFORE WE COULD TELL THEM WHAT HAPPENED MY SISTER WHO HAD JUST BOUGHT A JEEP WRANGLER TWO WEEKS EARLIER ASKED IF WE HAD HEARD ABOUT THE DEATH WOBBLE. I WENT ONLINE AND LEARNED ABOUT THE DEATH WOBBLE AND I'M CERTAIN THIS IS WHAT WAS OCCURRING TO OUR JEEP WHILE BEING TOWED. WE HAD ALREADY REPLACED THE DAMPER AS A RECALL AND THIS STILL OCCURRED. WENT TO THE DEALERSHIP TODAY AND OVER THE WEEKEND THEY'RE REPLACING SOME BARS UNDERNEATH THE FRONT OF THE JEEP. THE REASON FOR MY REPORTING THIS IS I LEARNED THAT THE DAMPER BEING REPLACED IS SUPPOSED TO BE A FIX AND SINCE WE ALREADY HAD IT REPLACED BUT DIDN'T UNDERSTAND WHY THEY WERE REPLACING IT MONTHS AGO IT'S STILL OCCURRED TO OUR JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266104October 4, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT DISCOVERED SEVERAL CRACKS IN THE UNDERCARRIAGE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FRAME WAS POORLY WELDED AND THE METAL IS CONTAMINATED. THE CONTACT SPOKE WITH STONERIDGE CHRYSLER JEEP DODGE (2700 STONERIDGE DR, PLEASANTON, CA 94588, 925-479-9090) AND PLEADED WITH THE DEALER TO EITHER CANCEL HIS CONTRACT WITH THE VEHICLE OR ALLOW HIM TO TRADE IN THE VEHICLE FOR ANOTHER ONE. THE DEALER REFUSED HIS REQUEST AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT A REPRESENTATIVE WOULD CALL HIM BACK. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 4,000. *DT *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265827October 3, 2019
STEERING, SUSPENSION
2018 JEEP WRANGLER SAHARA, COMPLETELY UNMODIFIED, EXHIBITED VIOLENT STEERING SHAKE OR "DEATH WOBBLE" WHEN ENCOUNTERING ROAD IMPERFECTIONS SUCH AS BRIDGE EXPANSION JOINTS AT HIGHWAY SPEEDS. CONDITION INTENSIFIES UNTIL SPEED IS BROUGHT DOWN TO APPROXIMATELY 45 MPH (VERY DANGEROUS IN HIGHWAY TRAFFIC). THE DEALER WAS FAMILIAR WITH THE ISSUE AND WAS EASILY ABLE TO REPLICATE DURING A TEST DRIVE. THE DEALER INSPECTED THE TRACK BAR AND REPLACED THE STEERING STABILIZER. UNFORTUNATELY THE VIOLENT STEERING SHAKE (DEATH WOBBLE) PERSISTS WHEN ENCOUNTERING UNEVEN ROAD SURFACES AT HIGHWAY SPEEDS. THE NEW STEERING STABILIZER HELPS THE VEHICLE RECOVER FROM THE CONDITION, BUT THE VEHICLE STILL CONTINUES TO GO INTO FULL BLOWN DEATH WOBBLE. THIS IS AN EXTREMELY UNSAFE CONDITION THAT ENDANGERS NOT ONLY THE OCCUPANTS OF THE JEEP BUT ALSO FELLOW HIGHWAY USERS. I HAVE DRIVEN MORE THAN 400,000 MILES IN JEEP WRANGLERS AND HAVE NEVER ENCOUNTERED SUCH A DANGEROUS DEFECT IN ANY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265933October 3, 2019
STEERING
MY WRANGLER JEEP JL 2018 HAS TOO MUCH PLAY IN THE STEERING. IT IS BAD ENOUGH THAT IT CAN BE HARD TO STAY IN MY LANE AT TIMES. THIS IS A BIG SAFETY ISSUE. THE PROBLEM IS MOST NOTICEABLE AT SPEEDS ABOVE 30 MPH, MORE NOTICEABLE AT HIGHWAY SPEEDS. ONE TIME I ALMOST HIT A CEMENT MERIDIAN WHICH DIVIDES LANES ON THE HIGHWAY. I NOTICED ON THE JEEP FORUMS THERE ARE MANY COMPLAINTS ON THIS EXACT TOPIC FOR THE JEEP WRANGLER JL. WHY IS JEEP NOT DOING A RECALL ON THIS DANGEROUS ISSUE? NOTE - THIS IS A DIFFERENT PROBLEM THAN THE STEERING DAMPER RECALL GOING ON NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265596October 2, 2019
STEERING, SUSPENSION
UNSETTLING WOBBLE ,SHAKE AT HIGHWAY SPEEDS WHILE CHANGING LANES AND HITTING A BUMP , 2 DIFFERENT STEERING DAMPERS INSTALLED ,PROBLEM STILL EXIST , DEALERSHIP IS IN DENIAL . I'M A CERTIFIED MASTER MECHANIC ,THIS VEHICLE IS UNSAFE , I BELIEVE CHRYSLER KNOWS THIS , ACCORDING TO REPORTS ,NO ONE HAS DIED YET ,BUT SOMEONE IS GOING TOO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265358October 1, 2019
STEERING
I BOUGHT THE JEEP WITH 3K MILES, AFTER 6500 MILES I NOTICED MY TIRES WERE NOT WEARING CORRECTLY, I WAS TOLD I NEEDED TO HAVE THEM ROTATED MORE OFTEN & IT WOULD ELIMINATE THAT, WHILE IT WAS THERE THEY FIXED THE RECALLED STEERING DAMPER. AFTER A COUPLE OF WEEKS I STARTED HAVING ISSUES WITH MY AIR, THE DEALER TOLD ME IT WAS NORMAL PER CHRYSLER. I EXPLAINED WHAT WAS HAPPENING WAS NOT WHAT CHRYSLER STATED. AFTER DEALING WITH THIS, I STARTED NOTICING MY JEEP SHAKING WHEN I WOULD CROSS OVER CERTAIN BRIDGES. TOOK BACK TO THE DEALERSHIP, THEY SAID I NEEDED A FRONT END ALIGNMENT & AFTER CONVINCING THEM THAT MY AIR WAS NOT RIGHT THEY DECIDED TO FIX THE INTEGRATED CENSOR. AFTER KEEPING MY JEEP OVER A WEEK WHEN I PICKED IT UP, IT WAS WORSE THAN WHEN I DROPPED IT OFF. THEY TOLD ME TO TAKE IT BACK DUE TO THE TIRES NEEDED TO BE BALANCED, IN THE MEANTIME EVERY BUMP IN THE ROAD I WOULD HIT IT WOULD SHAKE UNCONTROLLABLE. IT REALLY SCARES ME ESPECIALLY WHEN I AM ON THE HWY GOING 70, HIT A BUMP, THE ONLY WAY TO STOP IT IS TO SLOW DOWN A RIDICULOUS SPEED, WITH CARS/TRUCKS GOING 70+ ON THE HWY, I CAN GET REAR ENDED. I HAVE CALLED THE DEALERSHIP AGAIN & WAS TOLD BASICALLY THIS WAS A NORMAL THING WITH JEEPS & THERE IS NOTHING THEY CAN DO. THEY CHECKED THE SUSPENSION & SINCE THEY REPLACED THE STEERING DAMPER THEY HAVE DONE ALL THEY CAN, I PRETTY MUCH HAVE TO DEAL WITH IT, HOWEVER THEY DID OFFER A FEW NAMES OF COMPANIES THAT WILL "FIX" THIS FOR ME. AFTER READING FORUMS I AM DISCOVERING THIS IS A HUGE ISSUE, CHRYSLER/JEEP REALLY NEEDS TO OWN & FIX THIS. I SHOULDNT HAVE TO BUY A VEHICLE & JUST ACCEPT A DEATH WOBBLE AS PART OF THE OWNERSHIP, ESPECIALLY IF YOU KNOW THIS IS HAPPENING & WHAT IS CAUSING THIS ISSUE. ALL I WANT IS IT FIXED THAT IS ALL & I SHOULDNT HAVE TO FORK OUT THE MONEY TO GET THAT DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265523October 1, 2019
STEERING
MY 2018 JL CONSTANTLY PULLS/DRIFTS TO THE RIGHT. BOTH STEERING DAMPER AND FRONT TRACK BAR REPLACED, YET PULL IS CONSISTENT. HAPPENS ON ANY ROADWAY AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259122September 30, 2019
STEERING
VEHICLE WANDERS AT HIGHWAY SPEED. EXCESSIVE PLAY IN STEERING REQUIRING CONSTANT DRIVER CORRECTION. DAMPER RECALL HAS BEEN PERFORMED AND STEERING BOX AND TRACK BAR REPLACED SOME IMPROVEMENT BUT STABILITY AT HIGHWAY SPEEDS STILL CONCERN DUE TO PLAY IN WHEEL AND DRIVER INPUT REQUIRED TO TRACK STRAIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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