Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11288542December 11, 2019
STEERING, SUSPENSION
THIS HAPPENED TWICE ON THE SAME DAY. VEHICLE WAS IN MOTION AT APPROXIMATELY 60 MILES PER HOUR ENTERING HIGHWAY WHEN A BUMP WAS HIT FRONT END STARTED TO SHAKE AND SHIMMY ALL THE WAY THROUGH THE STEERING WHEEL. ALMOST HAD TO COMPLETELY STOP THE VEHICLE TO GET THE SHAKING TO STOP. THIS IS CALLED THE JEEP DEATH WOBBLE. I HAD RECEIVED A RECALL FROM FIAT CHRYSLER OF AMERICA SEVERAL MONTHS EARLIER TO HAVE MY VEHICLE STEERING STABILIZER REPLACE. AFTER A LOT OF RESEARCH ON THIS PARTICULAR PROBLEM I THINK THE VEHICLE MANUFACTURER SHOULD BE HELD LIABLE FOR ALL FRONT END DAMAGE DONE FOR THE LIFE OF THE VEHICLE IN RELATION TO THIS PROBLEM IN ENGINEERING. I HAVE SEEN MANY PLACES WHERE THEY SAY THIS PROBLEM WILL RUIN YOUR BALL JOINTS AND YOUR OTHER LINKAGES IN YOUR FRONT END. THEY SHOULD INFORM THE CONSUMER OF THIS PROBLEM AT TIME OF PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288553December 11, 2019
STEERING
MY 2018 JEEP WRANGLER HAS EXPERIENCED POWER STEERING FAILURE PRIMARILY DURING HIGHWAY DRIVING AND MORE OFTEN IN COLD WEATHER.YOU BECOME AWARE OF THE FAILURE AFTER ENTERING THE HIGHWAY AND ATTEMPT A SLIGHT CORRECTION RIGHT OR LEFT AND REALIZE THERE IS NO POWER ASSIST. YOU APPLY MORE PRESSURE THEN REALIZE IT IS GOING TO TAKE A LOT MORE EFFORT TO MAKE THE CAR MOVE IN THE DIRECTION DESIRED, THE INITIAL THOUGHT IS THE CAR IS NOT GOING TO TURN BUT WITH MORE PRESSURE IT FINALLY MOVES.THIS MAY CONTINUE FOR A FEW SECONDS OR CAN COME AND GO FOR MILES.I CANNOT MAKE THE CAR DO IT AT WILL SO I'VE MADE NO EFFORT TO HAVE THE CAR REPAIRED. I ALSO HAVE FOLLOWED FORUMS ON LINE DESCRIBING STEERING PROBLEMS BUT AS OF YET,IT APPEARS THERE IS NO DEALER REPAIR OFFERED. THE CAR HAS BEEN IN SERVICE SINCE 5/5/2018.THE PROBLEM HAS PERSISTED SINCE SHORTLY AFTER DELIVERY.I AM CURRENTLY JUST PAST 40K MILES IN THIS TIME PERIOD.OUT OF FACTORY WARRANTY BUT I DID PURCHASE A 100K MILE WARRANTY AT TIME OF SALE.I KEEP THINKING THIS PROBLEM IS GOING TO BECOME A RECALL ALONG WITH EXCESSIVE STEERING PLAY,(WANDERING),AND THE EVER FAMOUS "DEATH WOBBLE" OF WHICH THIS VEHICLE HAS ALL THREE.SO FAR THAT HASN'T HAPPENED. REGARDLESS OF BEING TERMED SAFETY ISSUES MY EXPERIENCE IS THAT THEY ARE MOST CERTAINLY SAFETY ISSUES.THANK YOU,[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288138December 10, 2019
STEERING, SUSPENSION
TOOK VEHICLE IN WITH 'WHEEL WOBBLE' AT 7728 MILES AND DEALER REPLACED STEERING DAMPER. AFTER DRIVING 300 MILES TOOK BACK TO DEALER WITH SAME ISSUE. THEY STATED THAT THEY COULD NOT DUPLICATE AND RETURNED THE VEHICLE. I THEN TOOK TO AN AFTERMARKET DUAL STEERING STABILIZER THAT HID THE PROBLEM FOR ANOTHER 8OOO MILES. UPON TAKING BACK TO DEALER WITH NOW 18000 MILES - THERE IS AN ADDITIONAL STEERING STABILIZER THAT FACTORY RECOMMENDS. DEALER WILL NOT TAKE AFTERMARKET OFF AND INSTALL RECOMMENDED FACTORY REPLACEMENT. WHERE IS PROTECTION FOR CONSUMER THE VEHICLE WAS PURCHASED FOR A TEENAGE DRIVER AND IT IS NOT SAFE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288046December 9, 2019
STEERING
AFTER PURCHASING MY JEEP MY WIFE AND I NOTICED IT WAS REALLY HARD TO KEEP IT BETWEEN THE LINES. CONSTANTLY CORRECTING THE JEEP TO KEEP IT STRAIGHT. TOOK THE JEEP IN TO HAVE THE TRACK BAR REPLACED AND ALSO THE STEERING DAMPER REPLACED. THESES REPLACEMENT PARTS DID NOT FIX THE ISSUE. THERE IS ALSO A DEAD SPOT WITH THE STEERING WHEEL WHERE YOU CAN TURN IT ABOUT AN INCH BOTH DIRECTIONS WITHOUT ANY MOVEMENT FROM THE WHEELS. AFTER DRIVING THE JEEP I AM TIRED FROM RECORRECTING CONSTANTLY. THIS IS A DANGEROUS ISSUE. I HAVE CONTACTED JEEP CARES AND MY DEALERSHIP FOR A THIRD TIME. THE DEALERSHIP TOLD ME NOTHING WAS LOOSE AND IT DRIVES LIKE THE OTHERS. FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287770December 8, 2019
STEERING
FIRST TIME I NOTICED IT VEHICLE WAS IN MOTION I HIT A SMALL POTHOLE AND STEERING OF THE VEHICLE WAS UNCONTROLLABLE FOR 10 15 SECONDS (THE FIRST TIME THIS HAPPENED WE WERE ON THE WAY HOME FROM THE HOSPITAL WITH OUR NEWBORN AND PULLED OVER THINKING A TIRE POSSIBLY BLEW). NOW, EVEN THE SMALLEST BUMP IN THE ROAD WILL CAUSE THE VEHICLE TO SHIMMY AND WOBBLE ALMOST TAKING OVER COMPLETE CONTROL OF THE STEERING. WHEN I BROUGHT THE JEEP IN FOR A ROUTINE OIL CHANGE THEY DID NOT MENTION THE RECALL UNTIL I ASKED THEM ABOUT A POSSIBLE PROBLEM WITH MY VEHICLES STEERING. I HAVE ALSO RECEIVED NO NOTICES OR PHONE CALLS FOR THIS STEERING RECALL. THIS COULD BE VERY DANGEROUS IF IT WAS TO HAPPEN WITH AN INEXPERIENCED DRIVER. WE HAVE TO DRIVE ON A ROAD DAILY THAT IS PROBLEMATIC AS IT IS UNDER CONSTRUCTION WITH ALL KINDS OF BUMPS AND UNEVEN SURFACES. MY VEHICLE IS SCHEDULED FOR THE SERVICE RECALL REPAIR. I WANTED TO DOCUMENT THE PROBLEM WITH YOUR AGENCY AND ALSO NOTE THAT JEEP DID NOT CONTACT ME WHATSOEVER REGARDING THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287612December 7, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
BACK IN OCTOBER 2019, I RENTED A NEW JEEP WRANGLER FROM ENTERPRISE FOR A TRIP TO CHICAGO FOR WORK. WHILE BOTH TRAVELING TO AND FROM CHICAGO, I HAD TWO INSTANCES WHILE TRAVELING ON ROUTE 80 IN OHIO, WHERE I WENT OVER SMALL BUMPS, AND THIS CAUSED THE VEHICLE TO SHAKE VIOLENTLY. ON THE RETURN TRIP HOME, I ACTUALLY HAD TO PULL OFF THE SIDE OF THE HIGHWAY AND SLOW DOWN TO APPROXIMATELY 25 MILES PER HOUR TO GET THE SHAKING TO STOP. WHEN RETURNING THE VEHICLE TO ENTERPRISE, I INFORMED THEM OF WHAT HAPPENED. THEY THEN STATED THEY GET A LOT OF COMPLAINTS ABOUT THE WRNAGLER AND WOULD TAKE SOME MONEY OFF OF MY BILL. I TOLD THEM THEY DON'T UNDERSTAND, AND THAT THERE IS SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE AND THAT MY WIFE HAS THE SAME VEHICLE AND IF THIS HAPPENED IN HER CAR, I WOULD NOT ALLOW HER TO DRIVE IT. FAST FORWARD TO THE NIGHT OF 12/6/2019. WHILE TRAVELING TO MY WIFE'S CHRISTMAS PARTY (IN HER 2018 JEEP WRANGLER) ON ROUTE 680 NORTHBOUND AT 60 MPH, I HIT A SMALL BUMP IN THE ROAD. THE STEERING WHEEL ALONG WITH THE REST OF THE VEHICLE STARTED TO SHAKE VIOLENTLY. WE THEN HAD TO SLOW DOWN IN ORDER TO GET THIS SHAKING TO STOP. I LOOKED OVER AT HER AND SAID THAT THIS CAN IN NO WAY BE NORMAL. SHE THEN INFORMED ME THAT THIS HAS HAPPENED TO HER A FEW TIMES AS WELL. THERE IS NO WAY THIS CANNOT BE A SAFETY ISSUE, AND I DEFINITELY DO NOT WANT MY WIFE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287708December 7, 2019
SEAT BELTS
REAR SEAT BELTS TORN ONLY USED REAR SEATS 2 TIMES IN THE YEAR I'VE OWNED THE VEHICLE HAVE HAD THE REAR SEAT FOLDED DOWN THE WHOLE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287549December 6, 2019
STEERING, SUSPENSION
WHEN DRIVING AT AROUND 60 MPH OR FASTER, HITTING A BUMP IN THE ROAD CAUSES THE VEHICLE TO SHAKE SOMEWHAT VIOLENTLY FOR 10-30 SECONDS OR SO. THIS HAPPENS MULTIPLE TIMES PER WEEK AND STARTED ABOUT 2 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286812December 4, 2019
STEERING
MY JEEP STEERING WHEEL IS BINDING UP AND IS A SERIOUS SAFETY CONCERN. I ALMOST GOT INTO A MAJOR ACCIDENT BECAUSE OF IT YESTERDAY IN A SNOWSTORM WHEN A GUY STOPPED SHORT IN FRONT OF ME AND I COULD NOT GET THE WHEEL TO TURN LEFT WITHOUT JAMMING MY BRAKES AND DRASTICALLY REDUCING SPEED WHICH THEN FREE'D THE WHEEL UP AND LET ME TURN LEFT. IT JUST STARTED HAPPENING NOW IN THE COLDER WEATHER AND SOME OF THE THINGS I HAVE READ SAY IT MAY BE RELATED TO COLD WEATHER. IT IS NEAR IMPOSSIBLE TO TURN THE WHEEL LEFT AT HIGH SPEEDS OF 50-60+ MPH AND THE WHEEL COMPLETELY LOCKS UP WHEN ATTEMPTING TO TURN LEFT. THIS HAPPENS AT HIGH SPEEDS AND IS A MAJOR CONCERN IF I NEEDED TO CHANGE TO LEFT LANE QUICKLY OR AM TAKING A LONG LEFT TURN ON AN ON/OFF RAMP. THIS IS A SERIOUS SAFETY CONCERN CONSIDERING I WOULD NOT BE ABLE TO TURN LEFT TO AVOID AN OBSTACLE SUCH AS AN ACCIDENT IN FRONT OF ME. EXTREMELY DISAPPOINTED JEEP HAS NOT ACKNOWLEDGED THIS ISSUE AND ISSUED A RECALL BECAUSE THERE ARE SEVERAL OTHERS DESCRIBING THE EXACT SAME ISSUE. STAR CASE S1808000255 SYMPTOM / VEHICLE ISSUE HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/STEERING-WHEEL-LOCKING-UP.20839/ HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/STEERING-LOCKED-UP-AT-70MPH.18906/PAGE-4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286853December 4, 2019
ENGINE
WHEN THE IN MOTION THE MOTOR HAS A STRONG NOISE LIKE THE PISTON WHERE BROKEN, I HAVE TAKE TO SERVICES DEALER AND THEY SAID IT NORMAL, THEN SECOND TIME THE HAD TO CLEAN THE PISTON THAT I PAID FOR $390.00. THE NOISE CONTINUED YOU FEEL LIKE THE MOTOR IS GOING TO EXPLODED. I WILL TAKE IT BACK FOR THE FOURTH TIME. I WORRY FOR MY SAFETY. THIS IS A NEW CAR THAT I BOUGHT I O MILEAGE. I WILL LIKE MY MONEY BACK IF THE NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287018December 4, 2019
SEATS
JEEP IS LESS THAN 12 MONTHS OLD AND THE STITCHING IN THE MIDDLE OF THE REAR SEAT IS MISSING. HAVE TRIED TO TELL THE DEALERSHIP THAT IT IS NOT "NORMAL WEAR AND TEAR". NOTHING SITS IN THE MIDDLE OF THE BACK SEAT. THE DRIVERS SEAT STITCHING WOULD GO WAY BEFORE DUE TO WEAR. DEALER IN LONGMONT, CO TOLD US THAT THERE WAS NOTHING THAT HE COULD DO AFTER HE MADE US WAIT WEEKS AND WE HAD TO DRIVE TO THE DEALERSHIP MULTIPLE TIMES. MULTIPLE CALLS WERE MADE THAT WERE IGNORED. FINALLY WE WENT IN AND WERE TOLD THAT WE SHOULD BRING IT IN THE NEXT DAY AND THEY WOULD GET IT TAKEN CARE OF AND THAT THEY HAD TO HAVE THE PICTURES WE SENT THEM SENT OFF TO MAKE SURE IT COULD BE WARRANTED. NOPE. ANOTHER LIE FROM THE DEALERSHIP. WHAT A SHAME. I LOVE MY JEEP, BUT THE SERIVE THAT COMES WITH THE "JEEP CARES" AND ALL OF THE EXTRA WARRANTY MUMBO-JUMBO IS A JOKE. WHEN YOU PAY $55K+ FOR A VEHICLE, YOU WOULD AT LEAST EXPECT IT TO LAST A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286349December 2, 2019
STRUCTURE:BODY
VEHICLE FRAME HAS SEVERAL LOCATIONS WITH POOR WELDS. SPECIFICALLY, EXCESSIVE WELD SPLASH AND POROUS WELDS SIMILAR IN APPEARANCE TO OTHER OWNERS OF 2018 MODEL YEAR JEEP WRANGLER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282829November 29, 2019
STEERING
AT HIGHWAY SPEEDS THE STEERING WHEEL OF MY JEEP LOCKS UP AND IS VERY DIFFICULT TO TURN. THIS HAPPENS NO MATTER IF I AM GETTING OFF AN EXIT OF JUST CHANGING LANES ON THE HIGHWAY. IT IS EXTREMELY DANGEROUS. SEEMS TO BE CONNECTED TO THE HIGHWAY SPEEDS AND LOWER TEMPERATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282871November 29, 2019
STEERING
WHILE DRIVING DOWN THE ROAD AT ANY RATE OF SPEED MY STEERING WHEEL LOCKS UP ON ME IF TURNING EVEN SLIGHTLY. IT ALMOST FEELS AS IF I AM LOSTING POWER STEERING. WHEN THIS HAPPENS I HAVE TO PULL REALLY HARD TO GET THE VEHICLE TO TURN BUT THEN IT COULD LET LOOSE AT ANY TIME SO WHEN THAT HAPPENS IT ALMOST PUTS ME IIJ N THE DITCH BECAUSE I AM ALREADY PULLING SO HARD ON THE WHEEL. THE ONLY TIME THIS SEEMS TO HAPPEN IS WHEN IT IS BELOW ABOUT 30F. WHICH OVER HALF THE YEAR WHERE I LIVE. IT IS A DAILY OCCURRENCE IN THESE TEMPS AND WILL HAPPEN IF I'M GOING 10MPH OR 90MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282764November 28, 2019
STEERING
WHEN DRIVING ON THE HIGHWAY THE CAR WANDERS TO THE LEFT OR RIGHT MAKING CONSTANT CORRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282795November 28, 2019
STEERING
SINCE I BOUGHT MY JEEP I'VE TAKEN IT BACK TWICE FOR THE DEATH WOBBLE. LESS THAN A YEAR AGO WAS THE FIRST TIME AND THEY REPLACED THE STEERING DAMPER. IT WAS FINE FOR A FEW MONTHS AND STARTED AGAIN. HAVING TO WORK I WASN'T ABLE TO TAKE IT BACK IN. THE WOBBLE GOT SO BAD I WAS SCARED WHEN IT WOULD START. IT HAD SUCH A VIOLENT SHAKE WHEN I WOULD HIT A BUMP ON THE FREEWAY I WOULD HAVE TO REDUCE SPEED ON THE FREEWAY FAST WHICH CAUSES IT'S OWN SET OF ISSUES. I JUST TOOK IT IN AGAIN AND THEY DID THE RECALL ON THE STEERING DAMPER AGAIN. I TOLD THEM YOU DID IT LESS THAN A YEAR AGO. I GOT THE JEEP BACK THIS WEEK AND MY FIRST DRIVE ON THE FREEWAY I CAN ALREADY FEEL THAT IT IS STILL GOING TO BE A ISSUE. WHAT WILL HAPPEN WHEN IT'S SNOWING AND ICY ON THE FREEWAY AND THE DEATH WOBBLE HAPPENS? FCA MAY REALLY HAVE A DEATH ON THEIR HANDS THEN. YOU DON'T GET MUCH FOR 50,000 ANYMORE. THIS SHOULD BE STOPPED BEFORE THESE JEEPS KILL PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282416November 26, 2019
STEERING, SUSPENSION
DRIVING ON HIGHWAY @ APPROXIMATELY 65 MPH, CAR LOST MOST STEERING CONTROL AND VIOLENTLY SWAYED FROM SIDE TO SIDE (FELT AS IF A TIRE HAD BLOWN OR COME OFF); IN INSIDE LANE OF 3 LANE ROAD; EXTREMELY HARD TO CONTROL VEHICLE. PUT ON FLASHERS; OTHER DRIVER'S ABLE TO SEE CONTROL ISSUE AND ALLOWED ME TO SHAKILY GET ACROSS OTHER TWO LANES TO SIDE OF ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282111November 25, 2019
STEERING
I WAS DRIVING ON THE INTERSTATE WITH THE CRUISE CONTROL SET AT 73. I HIT A BUMP AND THE STEERING STARTED SHAKING RAPIDLY. I WAS UNABLE TO CONTROL THE VEHICLE WHILE THIS WAS HAPPENING. I SLOWED TO A STOP AND WHEN I STARTED AGAIN I WAS FINE. I NOTED THAT WHEN I WAS TRAVELING BETWEEN THE SPEEDS OF 70-75 AND HIT A BUMP IS WHEN THE WOBBLE WOULD ENSUE. I HAVE HAD THE STEERING DAMPER REPLACED ALREADY DUE TO THIS SAME ISSUE. THE STEERING DAMPER HAD NO EFFECT ON THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282026November 24, 2019
STEERING
ROUNDING A TURN AND GOING ABOUT 30 MPH, THE POWER STEERING STOPPED WORKING. FOR ABOUT 2 SECONDS I HAD TO STRUGGLE WITH THE VEHICLE TO PREVENT FROM CRASHING INTO THE CENTER DIVIDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282049November 24, 2019
STEERING
BOUGHT THE VEHICLE MAY 2018. AFTER DRIVING FOR A WEEK BROUGHT BACK TO DEALER IN REGARDS TO LOOSE STEERING AND A DEAD SPOT THAT I COULD MOVE THE WHEEL 3 INCHES BEFORE THE TIRES WOULD MOVE. DEALER SAID IT WAS A JEEP THING. THIS IS MY 4TH JEEP WRANGLER AND NONE OF MY PREVIOUS MODELS HAD THE ISSUE. THEY SAID IT WAS DESIGNED TO BE THAT WAY. AFTER ANOTHER MONTH I BROUGHT IT BACK COMPLAINING OF THE SAME PROBLEM AND THAT I SAW FORUMS THAT STATED OTHERS WERE HAVING ISSUES. ONCE AGAIN, TOLD IT IS THE WAY THAT JEEPS HANDLE. I TOOK THE JEEP TO A 4 WHEEL DRIVE PLACE FOR AN ALIGNMENT. AFTER ALIGNMENT THE VEHICLE HAD THE SAME ISSUE. I HAVE SINCE PUT ON LEVELING KIT AND 35 INCH TIRES. WHEN I BROUGHT IT BACK TO JEEP BECAUSE I HEARD OF A SOFTWARE PATCH AND NEW STEERING BOX THAT WAS SUPPOSE TO FIX STEERING. DEALER SAID THAT BECAUSE I PUT ON 35 INCH TIRES THAT THERE IS NOTHING THEY CAN DO. I NOW HAVE 27K MISERABLE AND DANGEROUS MILES ON THE VEHICLE. I SEE THAT JEEP JL AS ALMOST 1K OF COMPLAINTS ABOUT THE STEERING. IT IS A SAFETY ISSUE WHEN YOU CANT KEEP IN YOUR LANE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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