Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11364334October 14, 2020
UNKNOWN OR OTHER
I TOOK MY JEEP IN TO HAVE IT LOOKED AT BECAUSE IT STARTED MAKING A CLICKING SOUND. THEY TOLD ME I NEEDED TO FILE AN INSURANCE CLAIM TO REPAIR THE JEEP. THE ACTUAL WORDING WAS "UPON INSPECTION FOUND IMPACT DAMAGE ON LOWER RIGHT CONTROL ARM. DROP DOWN SHACKLE BRACKET FROM FRAME HAS BROKEN AT WELD POINTS. RECOMMEND TAKING TO THE BODY SHOP FOR REPAIRS." THE SERVICE MAN TOLD ME I WOULD HAVE NOTICED WHEN I DID THIS... I HAVE NOT DONE ANY OFF ROADING RECENTLY AND HAVE CERTAINLY NOT DONE ANYTHING TO CAUSE THIS ISSUE. THEN I LOOKED AT THE ISSUE..... I ALSO HAD A PROFESSIONAL WELDER LOOK AT IT... THE WELD WAS NOT DONE CORRECTLY. THERE IS NO WELDING MARKS ON THE SECOND PART OF THE WELD.*DT*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363752October 11, 2020
STEERING, SUSPENSION
STANDARD 2018 JEEP WRANGLER, NO MODICATIONS, FACTORY TIRES, RECENTLY SERVICED WITH OIL CHANGE. DAY, DRY CONDITIONS, NO ROAD HAZARDS. WHILE DRIVING ON THE INTERSTATE AT APPROX 70 MPH, THE ASPHALT AREA AROUND AN OVERPASS IS A LITTLE HIGH, AND WHEN OUR FRONT TIRES MADE CONTACT WITH THE UNEVEN SURFACE, THE CAR IMMEDIATELY BEGAN TO VIOLENTLY SHAKE AND WOBBLE FOR OVER 45 SECONDS TO A MINUTE, AND THE STEERING WHEEL WOBBLED EXCESSIVELY WHILE I WAS TRYING TO TROUBLESHOOT THE MALFUNCTION, AND MAINTAIN CONTROL OF THE JEEP. I PROCEEDED TO SLOW FOR TO APPROX 40 MPH USING MY BRAKES LIGHTLY, AND MAINTAINING A GRIP ON THE STEERING WHEEL WHICH I COULD BARELY HOLD ONTO AND THE OSCILLATIONS, WENT AWAY. I RESUMED ACCELERATION BACK TO 65-70 MPH, AND AGAIN ENCOUNTERED SOME MORE UNEVEN PAVEMENT. THE ENTIRE EPISODE RE-OCCURED AND WAS SO VIOLENT THAT I NEEDED TO PULL OVER TO THE SIDE OF THE ROAD AND SHUTDOWN THE CAR AND VISUALLY INSPECT FOR DAMAGE. THE SHAKING WAS SO VIOLENT, I THOUGHT SOMETHING MIGHT HAVE BROKEN, OR THE TIRES WERE ABOUT TO FALL OFF. THIS CAR HAS APPROX 16,000 MILES, AND NEVER HAD ANY DAMAGE. THIS IS THE 6TH TIME THIS HAS HAPPENED.IN THE PAST TWO YEARS AND IT ONLY HAPPENS ON TARMAC TYPE SURFACES, WHILE GOING 60-75 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363027October 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
WHILE IN CRUISE CONTROL MODE ON A HIGHWAY DOING SPEED OF 70 MPH WHEN COMING TO A SLIGHT BUMP IN THE ROAD ON A CURVE CAUSES THE VEHICLE TO GO INTO SEVERE SHAKING MODE, EVEN AFTER CANCELING THE CRUISE CONTROL BY EITHER BRAKING OR CANCELING MANUALLY IT CONTINUES. THE ONLY WAY IT STOPS IS IF I PULL OFF THE HIGHWAY AND STOP THE CAR COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361906September 29, 2020
STEERING, SUSPENSION
STEERING WHEEL LOOSE AND HAS A LOT OF PLAY. ALSO WHEN DRIVING ON THE HIGHWAY OVER 50 MPH AND HIT A POT HOLE OR A SMALL BUMP, VEHICLE REAR WOBBLES AND ALMOST HAVE TO COME TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361421September 27, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE WIRING GOING TO THE STEERING COLUMN KEEPS SHORTING OUT MAKING IT SO THE HORN, STEERING WHEEL ELECTRICAL BUTTONS AND LIKELY AIRBAG STOP WORKING. THE DEALER SAYS IT IS THE CLOCK SPRING. IT HAS BEEN GOING ON SINCE PURCHASED WITH 12000 MILES AND REPLACED TWICE. AT 22000 MILES THE DEALER CANNOT KEEP IT FUNCTIONAL. I'M CONCERNED THAT THE LACK OF FUNCTIONAL SAFETY EQUIPMENT COULD LEAD TO INJURY OR DEATH. THIS ALSO LEADS TO LOSS OF VALUE IF THE MANUFACTURER CANNOT PROVIDE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361003September 24, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING APPROXIMATELY 40 MPH THROUGH A DOUBLE CURVE ON A CITY STREET THE STEERING LOCKED UP ON MY 2018 JEEP WRANLGER. A STEERING ERROR, CHECK ENGINE LIGHT, TRACTION CONTROL AND ABS LIGHT ALL CAME ON. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER. THIS IS NOW THE 3RD TIME THE VEHICLE HAS BEEN TAKEN TO THE DEALER (TWICE VIA TOW). EACH TIME, THE SCANNER HAS GIVEN THE SAME CODES YET FCA HAS RETURNED THE VEHICLE TO ME STATED ITS FIXED. THE STEERING LOCKING UP COULD HAVE RESULTED IN AN ACCIDENT HARMING MYSELF OR ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361030September 24, 2020
STEERING
MY 2018 WRANGLER VIOLENTLY SHAKES WHEN HITTING ANY SMALL BUMP ON THE HIGHWAY TRAVELING AT 50+ MILES PER HOUR. THIS HAS OCCURRED SEVERAL TIMES AND EVERY TIME IT FORCES ME TO UNSAFELY SLOW DOWN TO WELL BELOW THE SPEED LIMIT OR PULL OFF OF THE ROAD UNTIL IT STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360633September 23, 2020
STEERING
THE STERRING ON THIS VEHICLE IS UNCONTROLLABLE. I RESEARCH THIS ISSUES AND FOUND MANY OTHER OWNER OF THIS VEHICLE HAVE THE SAME ISSUES. I BELIEVE THIS VEHICLE HAS A RECALL ON THE STEERING BOX AND IS CURRENTLY BEING REPLACE. HOW EVER I HAVE NOT RECIVED ANY NOTICES THAT THIS IS TRUE. IM CONSERN THAT THIS ISSUES WILL EVENTUALLY CAUSE AND ACCIDENT WHICH IM TRYING TO AVOID. IVE HAD THIS ISSUES FROM THE FIRST DAY I ROLL IT OUT OF THE DEALERSHIP AND THAT WAS 3 YEARS AGO. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360470September 22, 2020
POWER TRAIN
BOUGHT A CERTIFIED USED 2018 JEEP WRANGLER JKU WITH 41300 MILES AFTER A MONTH AND ABOUT 1200 MILES LOCKED 4X4 IN DRIVING IN MY FIELD TO CHECK MY CATTLE GOT BACK ON ROAD TOOK 4X4 OUT DROVE ABOUT A MILE HEADING HOME SMELT BURNING SMELL FROM TRANNY SMELT LIKE CLUTCH HEARD BANG MOTOR REVED UP QUIT MOVING PIECE OF CLUTCH CAME THREW TRANNY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360314September 21, 2020
STEERING
WHILE DRIVING THE JEEP DOWN COUNTRY ROADS OR CITY HIGHWAYS THE STEERING IS ALL OVER THE PLACE. I'M CONSTANTLY CORRECTING THE STEERING TO TRY TO KEEP IT STRAIGHT DOWN THE ROAD, IT IS A WORKOUT JUST DRIVING ANYWHERE. IT IS VERY UNSAFE TO DRIVE ESPECIALLY ON NARROW COUNTRY ROADS WITH ONCOMING TRAFFIC WITH THE FEAR OF CRASHING INTO THEM! IF JEEP CANNOT FIX THIS ONGOING KNOWN PROBLEM VERY SOON THEN I WILL FOR SURE BE TRADING THIS DEATH TRAP OF A VEHICLE IN FOR SOMETHING MORE SAFE, RELIABLE, AND BUILT BETTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359897September 18, 2020
ENGINE
BEGAN SMELLING COOLANT (SWEET SMELL), ALTHOUGH COULD NOT FIND LEAK. AT 15,600 MILES (MAY 2020), VEHICLE WAS BROUGHT TO JEEP DLR FOR SERVICE. FOUND SMALL CRACKS IN THE PLASTIC PORTION OF THE RADIATOR. NOW, AT 18,600, THE SWEET SMELL IS BACK. WILL NEED TO TAKE IT BACK IN TO JEEP DLR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355312September 16, 2020
STEERING
THIS VEHICLE HAS EXCESSIVE WANDER WHEN DRIVING AT HIGHWAY SPEED 35+ MPH. THE ENTIRE TIME THE VEHICLE IS IN MOTION REQUIRES CONSTANT STEERING CORRECTION BY THE DRIVER, AND IT IS WORSE ON NARROW ROADS WITH ONCOMING TRAFFIC BECAUSE IT FEELS LIKE THE VEHICLE COULD WANDER INTO THE ONCOMING LANE. THIS HAS BEEN AT THE DEALER FOR A WARRANTY REPAIR AND A TSB WAS SUPPOSEDLY COMPLETED, BUT THE PROBLEM PERSISTS. I HAVE BEEN WITHOUT THE VEHICLE FOR WELL OVER 15 DAYS AT THIS POINT OVER 3 DIFFERENT VISITS FOR THE SAME ISSUE. THERE WAS A LOT OF PLAY OR A "DEAD SPOT" IN THE STEERING BEFORE THEY WERE ABLE TO TIGHTEN THAT UP AND IT NO LONGER HAS THIS, BUT THE CONSTANT DRIFTING FROM SIDE TO SIDE IN THE TRAFFIC LANE FEELS VERY UNSAFE AND IS QUITE FATIGUING WHEN DRIVING MORE THAN 20-30 MINUTES, AS THE DRIVER HAS TO HOLD ON TIGHTLY TO THE STEERING WHEEL AND MAKE CORRECTIONS CONSTANTLY. IT ALMOST FEELS LIKE THE VEHICLE IS DRIVING ON ICE, AND IT'S A REAL CHALLENGE TO MAINTAIN A STRAIGHT TRACK. THIS VEHICLE HAS HAD NO MODIFICATIONS OTHER THAN WHEELS AND TIRES, AND THE PROBLEM EXISTED WITH THE OEM WHEELS AND TIRES. NO SUSPENSION OR LIFT KIT, OR ANY OTHER TYPE OF MODIFICATIONS HAVE BEEN DONE ON THIS VEHICLE AND IT HAS APPROXIMATELY 20K MILES ON IT. PLEASE HELP US!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354587September 12, 2020
POWER TRAIN
PRESSURE PLATE BROKE CAUSING CLUTCH TO BURN OUT IN LESS THAN A MILE DRIVE. JEEP HAS 41K MILES ON IT AND ITS CURRENTLY AT DEALERSHIP AWAITING REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354382September 11, 2020
STEERING
SINCE PURCHASE THE STEERING WANDERS EXCESSIVELY, THIS LEADS TO DRIVER FATIGUE ON LONGER TRIPS BECAUSE I AM CONSTANTLY HAVING TO MAKE ADJUSTMENTS TO KEEP THE VEHICLE CENTERED. EVEN WITH THOSE ADJUSTMENTS WHEN ON A LONGER TURN ON THE INTERSTATE THE VEHICLE IS JUST NOT RESPONSIVE TO INPUT TO MAINTAIN A SMOOTH RADIUS TURN. I DON'T HAVE ANY SORT OF SHIMMY OR SHAKE AND I'VE HAD IT TO MY DEALER FOR INSPECTION, EVEN PAID FOR AN ALIGNMENT OUT OF POCKET BECAUSE I WAS CONCERNED. I KNOW HAVE 42K MILES ON IT AND JUST OUT OF MANUFACTURER WARRANTY AND FCA HAS ISSUED A TSB FOR REPLACING THE STEERING GEAR FOR THIS EXACT REASON HOWEVER, BECAUSE THIS ISN'T CONSIDERED A POWERTRAIN COMPONENT OR A SAFETY ISSUE I AM OUT OF LUCK. THIS ISSUE IS DESERVING OF MORE ATTENTION DUE TO THE NEAR UNCOOPERATIVE AND UNCHARACTERISTIC STEERING BEHAVIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354467September 11, 2020
STEERING
THE CURRENT WRANGLERS HAVE A SIGNIFICANT PROBLEM WITH STEERING. BECAUSE JEEP USED ALUMINUM STEERING BOX AND GEARS, AS OPPOSED TO STEEL, THERE IS AN UNACCEPTABLE AMOUNT OF "PLAY" IN THE STEERING, SPECIFICALLY ON CENTER. WHILE DRIVING AT 45MPH OR ABOVE, I CAN TURN THE WHEEL ALMOST A FULL INCH IN EITHER DIRECTION AND THE CAR DOES NOT RESPOND AT ALL. THERE OTHER DAY I WAS ON A HIGHWAY WITH UNEVEN PAVEMENT AND HAD TO SLOW DOWN SIGNIFICANTLY BECAUSE I COULD NOT CONTROL THE CAR. JEEP HAS NOW ISSUED A TSB REPLACING THE ALUMINUM BOX WITH A STEEL BOX. THE VAST MAJORITY OF PEOPLE HAVING THIS TSB PERFORMED STATE IT FIXES THE STEERING. I TOOK MY JEEP INTO MY DEALERSHIP 3 WEEKS AGO, WHILE HAVING JEEPCARES, THE NATIONAL CUSTOMER SERVICE FOR FCA, INVOLVED FROM THE START. FIRST THE DEALERSHIP TOLD ME THEY COULDN'T DO ANYTHING BECAUSE I HAD AN "AFTERMARKET" LIFT. WHEN I TOLD THEN THE LIFT WAS NOT AFTERMARKET AND IS MOPAR, THEY DEMANDED A RECEIPT TO PROVE IT. I BOUGHT THE LIFT OVER 1.5 YEARS AGO SO NO LONGER HAD A RECEIPT. THE ISSUE WAS ESCALATED UP THE CORPORATE LADDER MULTIPLE TIMES UNTIL THEY FINALLY AGREED TO REPLACE THE STEERING BOX UNDER WARRANTY. THERE HAD BEEN INSTANCES OF JEEP OWNERS COMING IN FOR THIS TSB BUT DEALERSHIPS WERE NOT REPLACING THE STEERING BOX WITH THE STEEL VERSION PER THE TSB, JUST PUTTING IN ANOTHER ALUMINUM BOX. THAT'S EXACTLY WHAT HAPPENED TO ME. THE MAIN POINT OF THIS IS THIS STEERING ABSOLUTELY NEEDS TO BE A RECALL. THE DEALERSHIPS ARE PUTTING FORTH EVERY EFFORT NOT TO DO THE WORK. AND THE PROBLEM IS SO BAD THAT FCA IS ONLY LETTING DEALERSHIPS ORDER 1 STEERING BOX PER WEEK, DUE TO THE OVERWHELMING NUMBER OF JEEPS WITH DANGEROUS STEERING AND DEMAND FOR THE PART. THERE IS MUCH MORE INFORMATION AND I CAN UPLOAD DOCUMENT IN MY POSSESSION. ANY QUESTIONS, FEEL FREE TO CALL, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353833September 8, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, POWER TRAIN
WHILE MY 16-YEAR-OLD DAUGHTER AND I WERE DRIVING ON THE FL 528/BEACHLINE EXPRESSWAY THE ENTIRE CLUTCH PRESSURE PLATE ASSEMBLY EXPLODED OFF MY VEHICLE. FLUIDS DRAINED AND IGNITED. THE ENTIRE VEHICLE WAS BURNED TO ASHES. THE FULL ACCIDENT INVESTIGATION REPORT IS INCLUDED IN THE UPLOAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11353085September 3, 2020
POWER TRAIN
THE CLUTCH BROKE INTO PIECES AS I WAS DRIVING ON THE HIGHWAY. THE JEEP BARELY REACHED 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352839September 2, 2020
STEERING
EVERY TIME I DRIVE ON THE HIGHWAY OVER 45 MPH I HAVE TO PLAY WITH THE STEERING WHEEL BACK AND FORTH AROUND 1 INCH BECAUSE IF I DON'T DO THAT MY WRANGLER PULLS TO LEFT OR RIGHT MOVING OUT THE LANE, I HAVE INFORMED THAT AT DEALERSHIP WHEN I TAKE MY WRANGLER FOR SERVICE AND THEY REPLACED THE STEERING DAMPER BACK IN SEPTEMBER 2019, BUT THE ISSUE STILL NOT FIXED. LAST WEEK I WENT TO A ROAD TRIP OF 6 HOURS DISTANCE AND IT'S VERY FRUSTRATING AND EXHAUSTING TO BE DRIVING THINKING THAT I MUST PLAY WITH THE STEERING WHEEL TO AVOID HAVING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352270August 31, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE 2018 JEEP WRANGLER BEGAN HAVING PROBLEMS IN OCT OF 2019 WITH A RACING ENGINE AND ELECTRICAL ISSUES, MAY OF 2020 THE CAR HAD SEVERE ELECTRICAL ISSUES AND THE DEALERSHIP COULD NOT FIND ANYTHING WRONG. THE CAR WAS AT THE DEALERSHIP FOR 5 DAYS. IN JUNE THE SAME ELECTRICAL PROBLEMS OCCURRED AND IT WAS AT THE DEALERSHIP FOR 6 DAYS. WHEN THE CAR WAS RETURNED TO US THE DEALERSHIP SAID NOT TO DRIVE IT VERY FAR. ON JULY 23RD. THE CAR WENT ROGUE IN REVERSE AT 60 MILES AN HOUR BACKWARDS. NO PRESSURE TO THE ACCELERATOR, IT JUST TOOK OFF, IT HAS BEEN DETERMINED THAT THE BRAKING SYSTEM DID NOT WORK. IT WAS IN OUR DRIVEWAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11350249August 19, 2020
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE FRAME WELDS ON THE VEHICLE WAS RUSTED THROUGHOUT THE SUBFRAME OF THE VEHICLE. ADDITIONALLY, SOME WELDS WERE NOT COMPLETED AND NOT CONNECTED TO THE JOINTS. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM DEALER (481 US-46, BUDD LAKE, NJ 07828), AND AN INSPECTED. THE MECHANIC INFORMED THE CONTACT THAT THERE WAS NO ISSUES WITH THE VEHICLE. THE MANUFACTURER WAS MADE WARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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