Jeep Wrangler Complaints (2009)

650 consumer complaints on file.

#10291165November 5, 2009
ENGINE AND ENGINE COOLING
MY 2009 JEEP WRANGLER 4 DOOR CAUGHT FIRE WHEN MY WIFE WAS DRIVING MY CHILDREN TO SCHOOL. IT HAD 6,000 MILES ON IT. THE JEEP WAS DEEMED A TOTAL LOSS BY SAFETY INSURANCE. THE VEHICLE HAD NOT BEEN TOUCHED SINCE LEAVING THE DEALERSHIP. WE CONTACTED THE DEALER WHO HAS BEEN VERY HELPFUL BUT FORWARDED US TO THE MANUFACTURER . WE HAVE BEEN GETTING THE COMPANY POLICIES AND PROCEDURES RUN AROUND. CUSTOMER SERVICE TO THE SPECIAL INVESTIGATION UNIT { NO PHONE NUMBER TO CONTACT THEM DIRECT}TO THE LEGAL DEPARTMENT WHERE IT IS RIGHT NOW. BEWARE OF THIS PROBLEM AND THE NOT SO FRIENDLY CUSTOMER SERVICE THAT FOLLOWS. ITS BEEN OUR EXPERIENCE THE COMPANY IS MORE INTERESTED IN A LAW SUIT THAN A POTENTIAL SAFETY PROBLEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10288694October 16, 2009
POWER TRAIN:MANUAL TRANSMISSION
1) DURING THE PERIOD OF PLACING THE MANUAL 6 SPEED INTO FIRST GEAR, THE GEAR WILL SPORADICALLY POP OUT AND ABRUPTLY BACK INTO NEUTRAL. IT DOES NOT SEEM TO MAKE ANY DIFFERENCE AS TO THE TEMPERATURES NOR CONDITIONS OUTSIDE. IT OCCURS UNDER NORMAL DRIVING CONDITIONS. (STATE/CITY ROAD 2WD) 2) THE FAILURE IS THAT WITHOUT WARNING IN A SPORADIC STATE, 1ST GEAR WHILE ENGAGED AND MOVING AT EITHER 1 - 10 MPH WILL ABRUPTLY POP OUT OF FIRST AND LAND IN NEUTRAL WITH A LOUD THUD WHEN OCCURRING. THIS IS A DANGEROUS ISSUE IN THAT IF ONE IS PULLING ONTO A ROAD TO GO WITH OR AGAINST TRAFFIC AND THIS OCCURS, THE END RESULT COULD BE LIFE THREATENING. IF ONE PULLS ONTO A ROAD AND A CAR IS MOVING AT 40 MPH AND IS UNABLE STOP, A HIGH PROBABILITY EXISTS WHEREAS A T-BONE ACCIDENT COULD OCCUR THUS CAUSING DEATH. WITHIN 2500 MILES, THIS INCIDENT HAS OCCURRED 10+ TIMES. 3) A SERVICE VISIT IS CURRENTLY SCHEDULED, ALTHOUGH IF IT IS A COLLAR OR SYNCHRONIZING ISSUE, IT WILL AS LIKELY AS NOT BE REPAIRED. THE INCIDENT DOES NOT DUPLICATE TIME AFTER TIME. AS I MENTIONED, IT HAS OCCURRED IT 10+ TIMES WITHIN 2500 MILES. ROUGHLY 2.5% OF THE TIME WITHIN THE 0 MILES TO 2500 MILES THIS ISSUE HAS OCCURRED. HOWEVER, THIS IS NOT THE MOST ACCURATE RESULT DUE TO 1ST GEAR ONLY BEING UTILIZED WHEN PULLING OUT FROM A STAND STILL. A VAST MAJORITY OF MILEAGE IS ADDED WITHIN THE 4 - 6 RANGE. 2009 JEEP WRANGLER X, 2DR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286791October 8, 2009
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 JEEP WRANGLER. WHEN APPLYING PRESSURE ON THE ACCELERATOR PEDAL AT 10 MPH THE VEHICLE WOULD NOT ACCELERATE. SHE SHUT THE ENGINE OFF AND RESTARTED IT TO RESET THE COMPUTER SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER AND THE COMPUTER SYSTEM WAS REPAIRED; HOWEVER, THE FAILURE RESURFACED AND BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE DEALER THIRTEEN TIMES AND THE TECHNICIAN REPLACED THE THROTTLE BODY. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 900. THE CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280790August 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 JEEP WRANGLER 2-DR 4X4. THE TRANSMISSION FLUID LEAKED FROM THE VENT OF THE TRANSMISSION. THE DEALER CLEANED THE VENT AND ADVISED THE CONTACT TO LET HIM KNOW IF IT RECURS. THE DEALER ALSO STATED THAT IT APPEARED THAT THE FLUID WAS BURPING OUT OF THE HEAT VENT FROM THE TRANSMISSION BUT NOT FROM ANY OTHER SEAL. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280086August 11, 2009
POWER TRAIN:MANUAL TRANSMISSION
INCIDENT HAS OCCURRED SINCE PURCHASE OF THE NEW VEHICLE. ABOUT 50% OF THE TIME, THE STANDARD TRANSMISSION WILL THRUST OUT OF 1ST GEAR WHEN ATTEMPTING TO ACCELERATE. THIS OFTEN IS DANGEROUS WHEN PULLING INTO BUSY TRAFFIC OR MERGING ONTO CROWDED HIGHWAYS. DEALERSHIP AND MANUFACTURER HAVE BEEN UNRESPONSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276367July 10, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*THE CONTACT OWNS A 2009 JEEP WRANGLER 4X4. THE CONTACT STATED THAT THERE WAS NO HEAT SHIELD UNDERNEATH THE EXHAUST SYSTEM. WHILE DRIVING AT AN UNKNOWN SPEED, HE DETECTED SMOKE COMING FROM THE EXHAUST PIPE. HE PULLED THE VEHICLE OVER AND NOTICED FLAMES. THERE WAS MINOR DAMAGE TO THE HOSES AND WIRES. THE DEALER RECOMMENDED THAT THE VEHICLE NOT BE DRIVEN. THE VEHICLE WAS THEN TOWED TO A REPAIR SHOP AND THE MECHANIC STATED THAT THE VEHICLE WAS DESIGNED PROPERLY. THE VEHICLE HAS NOT BEEN REPAIRED. THE DEALER ALSO STATED THAT THERE WERE NO RECALLS FOR THIS VEHICLE AND THAT IT WAS AN ISSUE FOR THE INSURANCE COMPANY. THE FAILURE AND CURRENT MILEAGES WERE 2,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10276106July 8, 2009
POWER TRAIN:MANUAL TRANSMISSION
2009 JEEP WRANGLER UNLIMITED 4X4 RUBICON. POPS OUT OF FIRST GEAR UPON STARTING FROM A COMPLETE STOP. WHEN I LET OUT THE CLUTCH AND PRESS THE GAS THE SHIFTER POPS OUT OF FIRST GEAR. IT IS QUITE ALARMING. NEVER ON DECELERATION OR ONCE THE CLUTCH IS LET OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268622May 13, 2009
POWER TRAIN:MANUAL TRANSMISSION
MANUAL TRANSMISSION SPONTANEOUSLY POPS OUT OF GEAR IN COLD WEATHER. THIS RESULTS IN A MOVING VEHICLE BEING IN NEUTRAL. AFTER FAILING TO REMEDY THE PROBLEM CHRYSLER ADVISES TO LEAVE THE VEHICLE PARKED IN NEUTRAL WITH THE PARKING BRAKE ON IN COLD WEATHER. THIS DOES NOT FIX THE PROBLEM AND IS WARNED AGAINST IN THE OWNER'S MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260693March 4, 2009
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, WHEELS
PURCHASED NEW 2009 JEEP RUBICON AND PICKED IT UP AT THE DEALERSHIP ON WED. 3/3/09 WITH 6 MILES ON THE ODOMETER. DROVE LESS THAN 2 MILES TO PRIVATE PROPERTY AND DROVE UP DIRT HILL (NOTHING THAT A JEEP COULDN'T HANDLE) & IT GOT STUCK. LEFT REAR WHEEL WASN'T TURNING EVEN THOUGH IN 4W LOW. THE WHEEL SHOULD HAVE BEEN ABLE TO MOVE THE ENTIRE VEHICLE SINCE IT WAS IN 4-WHEEL DRIVE. THE DRIVER GOT OUT TO CHECK THE WHEEL AND THE FIRE WAS UNDER THE BACK OF THE VEHICLE & A LOOSE HOSE WAS LEAKING SOME LIQUID. THE DRIVER TRIED TO PUT OUT FIRE AND WAS UNABLE TO. THE FUEL TANK CRACKED (UNKOWN IF DUE TO FIRE OR IF IT CAUSED THE FIRE) AND JEEP CONTINUED TO BURN SINCE TANK WAS FULL. THE VEHICLE IS A COMPLETE LOSS. DRIVER SUSTAINED SECOND DEGREE BURNS TO RIGHT HAND AND HIS LEGS. NO OTHER INJURIES. THE CAR FIRE STARTED A SMALL GRASS FIRE THAT WAS QUICKLY CONTAINED. NO STRUCTURES WERE DAMAGED, LESS THAN AN ACRE BURNED. THE DEALERSHIP TOWED AWAY THE CAR FOR INSPECTION. IT IS STILL UNKNOWN AS TO THE REASON FOR THE WHEEL FAILURE AND THE START OF THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10256019January 22, 2009
VISIBILITY
VERY COLD WEATHER FOR AREA WITH DEFROST ON HIGH CAUSES FRONT WINDSHIELD TO CRACK AND THEN SPREAD THE LENGTH OF THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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