Jeep Wrangler Complaints (2002)

108 consumer complaints on file.

#10525865July 20, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
FRAME IS DANGEROUSLY RUSTED RENDERING THE VEHICLE UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475491September 15, 2012
SERVICE BRAKES
CORROSION ON THE REAR BRAKE LINES CAUSED CATASTROPHIC FAILURE OF BRAKES. THIS IS A TEN YEAR OLD VEHICLE THAT I BOUGHT FROM THE DEALER. FORTUNATELY, THE FAILURE OCCURRED IN A PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464792July 9, 2012
ENGINE
TL* THE CONTACT OWNED A 2002 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE OVERHEATED AND SMOKED STARTED TO EMIT FROM THE ENGINE COMPARTMENT. THE CONTACT MENTIONED THAT AFTER THE DRIVER ATTEMPTED TO INSPECT THE VEHICLE BY LIFTING THE HOOD, IT ENGULFED INTO FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT HER AT A LATER DATE. THE FAILURE AND CURRENT MILEAGES WERE 173,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10462215June 19, 2012
FUEL/PROPULSION SYSTEM
THE 2002 JEEP WRANGLER CAUGHT ON FIRE WHILE DRIVING ON I270 AROUND ST LOUIS AND BURNED TO THE GROUND. THE FIRE STARTED UNDERNEATH THE VEHICLE. I HAVE BEFORE AND AFTER PICTURES. COMPLETE PICTURES OF THE VEHICLE AFTER THE FIRE. R.A. BOTT, SPECIAL INVESTIGATOR FOR JEEP, CLAIMED NO MALFUNCTION BY JEEP. THIS WAS A FUEL LINE EXPLOSION IN THAT THE FUEL LINE ENDED UP WITH A PIN HOLE LEAK AND SPRAYED FUEL ON THE CATALYTIC CONVERTER AND THE WRANGLER CAUGHT FIRE AND BLEW UP MINUTES AFTER I GOT OFF THE ROAD. THANK YOU TO A VEHICLE THAT ALERTED ME TO THE FIRE COMING OUT THE BACK OF THE VEHICLE AS I WAS DRIVING. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461462June 13, 2012
STEERING
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED THAT WHEN DRIVING AT LEAST 65 MPH, THE FRONT END WOULD SHAKE VIOLENTLY. THE VEHICLE WAS MERGED TO THE SHOULDERS TO SIT FOR A WHILE BEFORE THE SHAKING WOULD STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE BUT OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459045May 20, 2012
STEERING
AS I WAS DRIVING ABOUT 55 MPH THE FRONT END STARTED TO WOBBLE VERY VIOLENTLY, I SLAMMED ON THE BRAKES AND IT STOPPED, THIS HAS HAPPENED SEVERAL TIMES AND IS VERY SCARY AND DANGERS THING. I HAVE 3 SONS WHO ALSO EACH HAVE JEEP WRANGLERS AND THIS HAS ALSO HAPPENED TO THEM REPEATEDLY. I HAVE ALSO TALKED TO SEVERAL OTHER JEEP OWNERS WITH THE SAME PROBLEM. THIS SEEMS TO BE A DESIGN FLAW THAT SHOULD HAVE BEEN FIXED LONG AGO. I HAVE READ ONLINE THAT THERE HAS BEEN A LOT OF COMPLAINTS MADE TO THE GOVERNMENT AND CHRYSLER WITH NO RESULTS. THIS NEEDS TO BE INVESTIGATED AND FIXED BEFORE PEOPLE ARE KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437577November 28, 2011
STEERING
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED THAT WHEN DRIVING 55 MPH OR HIGHER, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE SEVERAL ATTEMPTS WERE MADE TO REPAIR THE FAILURE, BUT THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 47,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426459September 20, 2011
SERVICE BRAKES, HYDRAULIC
PULLING OUT FROM GAS STATION AFTER FUELING UP, ALMOST KILLED A PEDESTRIAN WALKING ACROSS MY PATHWAY BECAUSE SUDDENLY WITHOUT ANY WARNING LOST ALL BRAKE FUNCTIONALITY DUE TO PREMATURE BRAKE LINE CORROSION INDUCED BRAKE LINE RUPTURE AND LOSS OF THE ENTIRE BRAKE FLUID. THE JEEP WRANGLER HAS A 82,455 MILE IN IT. THE VEHICLE ALSO HAD JUST A YEAR BEFORE INSPECTED (AND PASSED AS OK) ITS BRAKE SYSTEM BY A QUALIFIED DODGE SERVICE STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398063April 27, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT STATED THAT THE COOLING COMPONENT WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CYLINDER HEAD WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362200October 25, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP WRANGLER. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH APPROACHING A STOP SIGN WHEN HE APPLIED THE BRAKES BUT THE VEHICLE DID NOT SLOW DOWN. THE BRAKE WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DRIVEN UPON THE CURB TO STOP IT AND THEN TOWED TO AN AUTHORIZED DEALER WHERE THE ENTIRE REAR BRAKE SYSTEM WAS REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06E022000 (SERVICE BRAKES, HYDRAULIC) BUT THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283164September 8, 2009
EXTERIOR LIGHTING
I OWN A 2002 JEEP SARAHA 4WHEEL DR 2DR APPROX 87,000 MILES ORIGINAL ..MY DASH LIGHTS FREQUENTLY GO OFF AND ON WHILE DRIVING ON THE ROAD..THIS CAUSES HAVOC WHEN DRIVING AT NIGHT AS DASH LIGHTS AND TAIL LIGHTS GO OUT..OFF AND ON NOT ALWAYS CONTINUALLY..TO REMEDY I HAVE TO HOLD THE SWITCH FOR THE TURN SIGNAL SLIGHTLY TO GET BACK ON WHILE DRIVING TO A PLACE I CAN STOP..I HAVE TRIED TO ORDER THE PART FROM A DEALER AND AFTERMARKETS ..HOWEVER PART IS ON BACK ORDER 6,000 AND WAITING LIST IS QUITE EXTENSIVE..IS THERE A RECALL OUT THERE FOR THIS PART?? 6,000 ON BACK ORDER IS RIDICULOUS SHOULDN'T THERE BE? THIS PROBLEM STARTED ABOUT 3 DAYS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273183June 9, 2009
ENGINE AND ENGINE COOLING, POWER TRAIN
MARCH 2009: WHILE DRIVING AT 55MPH, HEAR A RATTLE NOISE, THEN THE SHIFT ON THE FLOOR SHAKES VIOLENTLY. PULL OVER, CANNOT FIND ANYTHING WRONG, TRAVEL HOME LESS THAN 50 MPH, FINE. FEW MORE TIMES, ON THE HIGHWAY, CAR DOES IT AGAIN. PUT IN FUEL INJECTOR CLEANER, CHANGE OIL, CLEAN ALL AROUND BATTERY. DOES NOT DO IT FOR A WEEK OR TWO THEN DOES IT AGAIN. TOLD TO REPLACE CAMSHAFT SENSOR & CRANKSHAFT SENSOR. DID AND RAN FINE NO ISSUES FOR TWO WEEKS. 4/13/09 AFTER SITTING AT A RED TRAFFIC LIGHT, PROCEEDED TO TURN RIGHT, ENGINE DIED. NO WARNING NO SOUND,NO DASH LIGHTS ON, WAITED A FEW MINUTES, STARTED UP & TRAVELED HOME. 4/15/09 AFTER SITTING AT A TRAFFIC LIGHT WHILE DRIVING FORWARD, CAR DIED, NO SOUND,CHUGGING, NO DASH LIGHTS WE WENT TO JEEP IN FORT MYERS FLORIDA. THEY SAID WE NEED TO CHANGE OUR OIL, ADD A FUEL ADDITIVE, INJECTOR CLEANER & CLEAN OUR BATTERY IN ADDITION TO REPLACE ONE OF THE SENSORS. ALL OF THIS WAS ALREADY DONE. IF THAT DOES NOT SOLVE THE ISSUE, THEN IT IS OUR IGNITION SWITCH. COST TO US FOR THIS DIAGNOSIS $110.19. 4/27/09 TOWED JEEP WITH RV TO MAINEWENT TO JEEP DEALER MACDONALD MOTORS BRIDGTON MAINE. 5/04/09 CAR DIED WHILE DRIVING TO THE APPOINTMENT, THIS TIME 45-50MPH. WANTED TO REPLACE CRANK SENSOR WITH A ?MOPAR? BRAND, EVEN THOUGH WE TOLD HIM IT WAS JUST DONE. ALSO WANTED TO COMPLETE COMBUSTION CHAMBER CLEANER FROM BULLETIN 09-003-03. DECLINED. COST $55.81 5/18/09 TOOK CAR INTO MACDONALDS MOTORS FOR BULLETIN 09-003-03 TO BE DONE & ASKED THEM TO CHECK GROUNDING MOUNTS. REC'D CALL THAT THEY PERFORMED FUEL SYSTEM CLEANING & NEED A NEW CRANK SENSOR. WE SPOKE TO THE MANAGER, BECAUSE THE WORK WE REQUESTED WAS NOT PERFORMED, AND OTHER ITEMS WERE. HE ASSURED US THE BULLETIN WOULD BE PERFORMED THE INSPECTION WAS PERFORMED, NO REPAIR WAS NEEDED AND THE GROUNDING MOUNTS WERE FINE AND THE COMPUTER NO LONGER TELLS THEM IT NEEDS A CRANK SENSOR. THIS VEHICLE HAS DIED THREE MORE TIMES SINCE THEIR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244884October 8, 2008
ENGINE AND ENGINE COOLING
WHILE EXITING THE OFFRAMP FROM A HIGHWAY, I DOWNSHIFTED MY JEEP WRANGLER. THE CLUTCH WENT ON ME, AND I PROCEEDED TO PULL OFF THE HIGHWAY. BEFORE I COULD STOP THE VEHICLE, AN EXTREMELY QUICK FIRE ERUPTED FROM UNDER THE ENGINE, AND SPREAD TO THE CAB, COMPLETELY PLACING MYSELF AND GIRLFRIEND IN A LIFE OR DEATH SITUATION. WITHIN MINUTES, THE ENTIRE JEEP WAS ENGULFED IN FLAMES, WITH US BARELY ESCAPING. HAVE HAD NO COOPERATION FROM THE DEALER, OR CHRYSLER. THE VEHICLE WAS IN PERFECT RUNNING CONDITION, WHICH LEADS ME TO BELIEVE THAT THERE WAS A MECHANICAL ERROR. CHRYSLER HAD THE VEHICLE INSPECTED, TOLD ME THAT IT WASN'T THEIR FAULT, BUT HAS YET TO EXPLAIN WHAT ACTUALLY WAS THE CAUSE. *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10208526November 9, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR ON THE FRONT DRIVER'S WINDOW, FRONT PASSENGER'S WINDOW AND BACK PASSENGER WINDOW HAS HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196762July 18, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP WRANGLER. WHILE DRIVING 75 MPH, THE VEHICLE WOULD JERK, BUT NOT SHUT OFF. ON OCCASION, THE VEHICLE WOULD JERK AND LOSE POWER. HOWEVER, AFTER RESTARTING THE VEHICLE, THE POWER WOULD RETURN. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE REPAIR SHOP STATED THAT THE CAM SENSOR NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE CAM SENSOR WAS REPLACED AGAIN, AS WELL AS THE COIL MODULE AND SPARK PLUGS. THE CURRENT MILEAGE IS 91,000 AND FAILURE MILEAGE WAS 81,000. UPDATED 02/08/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181268January 31, 2007
STEERING:RACK AND PINION:RACK, EQUIPMENT:MECHANICAL
WE ARE A JEEP FAMILY. JEEP LIBERTY 2002 WAS BROUGHT IN FOR RECALL ON THE BALL JOINTS ON 11/26/06. IN EARLY DEC WE STARTED EXPERIENCING PROBLEMS WITH STEERING. BROUGHT THE JEEP INTO DEALERSHIP AND THEY QUOTED US $1680 TO REPLACE POWER STEERING PRESSURE LINE &SWITCH & RACK AND PINION. I WAS SURPRISED THAT A JEEP THIS NEW WOULD HAVE THIS PROBLEM. DEALERSHIP TOLD US THAT 3 OTHER JEEP LIBERTYS WERE SERVICED FOR THE SAME PROBLEM WITHIN THE LAST WEEKS. THEY SAID IT WAS STRANGE BECAUSE THE LIBERTYS HAD ALL JUST HAD THE RECALL WORK DONE ON THE BALL JOINTS. ALL 3 JEEP LIBERTYS HAD THE SAME POWER STEERING, RACK & PINON PROBLEM AFTER THE RECALL WORK WAS COMPLETED. DEALERSHIP SAID THEY THOUGHT MAYBE THERE WAS A CONNECTION TO THE RECALL BUT COULD NOT SAY THAT IT WAS DEFINITE. I TOLD THE DEALERSHIP THAT I WOULD CONTACT CHRYSLER JEEP AND SEE IF THERE ARE ANY OTHER PROBLEMS SIMILAR TO MINE RECORDED. 1/31 I CONTACTED JEEP CUSTOMER SERVICE (REFERENCE #15916486) AND TALKED TO SENIOR STAFF AGENT ANGELA. THE AGENT SAID THAT SHE RESEARCHED AND NO OTHER PROBLEMS HAVE BEEN REPORTED ; JEEP DID NOT AGREE THAT THE PROBLEM COULD BE RELATED TO THE RECALL. I DID GO ON THE INTERNET AND THERE ARE COMPLAINTS NOTED ON THE INTERNET ABOUT THE SAME PROBLEM. I FEEL THAT THE JEEP BALL JOINT PROBLEM CONTRIBUTED TO THE STEERING PROBLEM AND THAT JEEP SHOULD REPAIR MY CAR AT THEIR EXPENSE. JEEP DISAGREES. DO I HAVE ANY RECOURSE OR APPEAL PROCESS TO MAKE CHRYSLER FIX THE RACK & PINION PROBLEM OR AT LEAST CONTRIBUTE TO THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176768December 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT STATES THAT SHE RECEIVED A RECALL NOTICE (F23), IN REGARD TO HER LOWER BALL JOINT. THE CONTACT HAS TAKEN THE CAR TO THE DEALERSHIP BUT THEY TOLD HER THAT THE REPAIR WILL TAKE A FEW MONTHS. THE DEALER TOLD THE CONTACT THAT THEY GET ONLY 3 PARTS A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172365November 1, 2006
POWER TRAIN:MANUAL TRANSMISSION
BAD THROW-OUT BEARING OR NOISY NV3550 5-SPD TRANSMISSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169429September 27, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I OWN A 2002 JEEP LIBERTY AND NOTICED THAT THE DRIVERS SEAT BELT BUTTON STICKS..USUALLY IN COLDER MONTHS AND IT'S DIFFICULT TO FASTEN THE BELT (AS IT WILL NOT GO INTO THE SLOT). NOT SURE IF THIS IS COVERED AS I BELIEVE ITS DEFECTIVE. DOESN'T' DO IN SUMMER, JUST WINTER. MY WARRANTY IS EXPIRED, I HAVE APPROX 45K MILES ON THE JEEP. HOW DO I PROCEED? DO I JUST HAVE DEALER FIX & SHOULD IT BE FREE OF CHARGE SINCE THERE ARE OTHER COMPLAINTS FROM FOLKS WHO OWN THE SAME MODEL/YEAR? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163264July 24, 2006
AIR BAGS:FRONTAL
JEEP FISHTAILED IN BAD RAIN THEN LEFT INTERSTATE FLIPPED 3 TIMES LANDED IN RAVINE NOSE DOWN, NO AIR BAG DEPLOYMENT. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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