Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11452663February 18, 2022
STEERING
Steering wheel seems to ( tighten up when going around a curve went right ) this has happened off n on from time to time…. Safety is if the steering whee locks up going around a curve at 30 or more miles an hour and you don’t respond quick enough or pull hard enough the other way you can run someone over. Cause a wreck. This is 100% a safety matter and needs to be investigated not the only jeep having this problem. No one has confirmed the issue or hasn’t caused any accidents ( yet) it is just a scary moment when it Happens I have two kids and don’t need the steering to act up while they are in the car. No warning lamps on nothing let’s you know that something isn’t right. When it happens and all sudden you jerk left or right makes you look like a drunk driver swerving. This has happened 5 or 6 times and just happened 2/18/22 when my wife was on her way home from work. THIS NEEDS TO BE LOOKED AT AND INVESTIGATED BEFORE IT CAUSES A DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452228February 16, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, his wife noticed a strong burning odor coming from underneath the vehicle. . The contact's wife drove the vehicle out of the garage and parked outside. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch was fractured, had failed, and had a burning smell. The dealer also diagnosed that the engine RPMs rev up between shifts of the transmission. The vehicle was not repaired. The contact became aware that the recall for NHTSA Campaign Number: 21V028000 (POWER TRAIN) was completed on the vehicle in 2021 to prevent transmission clutch failure. The manufacturer was notified of the failure and advised the contact that the dealer would need to disassemble the transmission and the clutch further for proof that the failure is related to the recall for NHTSA Campaign Number: 21V028000 (POWER TRAIN). The manufacturer also advised the contact that he would need to commit $600 before the dealer disassemble the transmission and clutch. The contact declined. The vehicle was not repaired. The failure mileage was approximately 24,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451720February 13, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM
I have had the rear defroster tab re soldered twice and the rear glass completely replaced. The second time the tab was resoldered 2/11/22, the next time I started the vehicle to warm up, the rear defroster was on and the entire rear window shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451564February 11, 2022
SUSPENSION, STEERING
My vehicle is suffering form the defect described in this recall notice - https://static.nhtsa.gov/odi/tsbs/2019/MC-10169208-9999.pdf However, my vin doesn't show as being recalled in the NHTSA lookup tool. This week the same experience was observed while driving over 50mph and hitting normal bumps in the road. A wild vibration/oscillation takes over the vehicle and presents a safety concern for myself, passengers, and motorists around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451383February 10, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
When driving, at random times my dash lights all come on and the following components say that they're unavailable: ABS Electronic Stability Control Sway Bar Disconnect Stop/Start Blind Spot Alert I will then lose my power steering. My speedometer, RPM, and fuel gauges will drop to 0. This has happened both when driving around the neighborhood and while driving on the highway. I have been to two different dealers three different times and they have been able to reproduce and confirm the issue. But they have been unable to fix the problem. Researching the issue myself, I have found several examples of other owners having this same problem. Examples can be found on carcomplaints.com and jlwranglerforums.com. I don't know how many other cars must have this issue before action is taken by the manufacturer, but I consider the loss of power steering and the airbag system a significant safety issue. My vehicle is available for inspection at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450564February 5, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Just took my 2018 JEEP Wrangler Unlimited JL in for the improved steering feel recall. The jeep was working just fine until after the software update just miles after update lost all power and shut off and wouldn't restart. I couldn't even get it to turn over enough to put it in neutral to put it on a tow truck. Finally got it restarted, back to the dealer and was told fuel pump was out. Service Bulletin #S1808000167, FCA discusses the reasons that the vehicle won’t start or there is lost contact with the fuel pump control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449683February 1, 2022
STEERING
*Steering issues. The steering has locked up multiple times. Once in a parking lot. Every other time has been on the highway at speeds over 65mph. Yes, it is available for inspection. *If there had been a sharp curve or a reason to quickly maneuver, I would not have been able to. *No, it is out of warranty dealer let me know it's my problem. *No has not been inspected by police or others. *No warning lamps or any other symptoms prior to it happening. I've pulled over and inspected it each time. I do not find anything loose or binding that would cause this. Also, by the time I pull over it no longer does this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449533January 31, 2022
UNKNOWN OR OTHER
Instrument cluster failed at 5 AM (completely dark) when wife on interstate on way to airport: no speedometer, no odometer, no gas gauge, no “idiot” lights, and so on – all of which have safety concerns associated with them. Took 2 weeks to get appt. w/ dealer. When they found there was no odometer on the cluster, they in essence impounded the vehicle – something about legally they could not let her drive it until the replacement cluster came in. This indicates a serious safety and/or legal liability issue. Couldn’t estimate how long that would be. Vehicle had only 29,481 miles on it! <Many customer service issues followed but for brevity will not elaborate here.> It took two trips to dealer and $1241.72 to complete the repairs. (Somehow they were able to get the odometer setting on the replacement cluster matched to actual mileage by an internal mechanism I didn't understand.) Please note that the Jeep forums indicate this problem was not an isolated incident! Filed claim for reimbursement of repairs and was flatly denied. Service record, complaint to Jeep, and (unsatisfactory) response attached. I recommend a recall for this defect. Please let me know the results of your investigation. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449548January 31, 2022
SUSPENSION
i took to my local mechanic after noticing that the car shakes very time i hit bumps while driving my mechanic inspected it and noticed that there's a crack in the the weld in the front track bar bracket. same as the safety recall UA5 that FCA has for the same year and model jeep for that year and when i called them they said that mine was built after that by a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449576January 31, 2022
STEERING, ELECTRICAL SYSTEM
Multiple occurances of steering locking up(power steering failure?)all on cold mornings, turning left and around 35-40 mph 12/21/21: While driving down a straight 2 lane rd prior to dawn, I lightly steered my vehicle right to move from center of rd to right hand side. When I attempted to steer back left to correct the vehicle straight, I was unable to move the steering wheel at all to the left resulting in me driving into a mailbox & damaged both vehicle & mailbox. Vehicle drove home fine w/out further steering issue and problem couldn't be replicated. 1/11/22: Another cold morning(appr 32 degrees), warmed car up for 15 mins(to take kids to school). Came to a 30 degree left turn & again noticed the same issue of steering locked up and unable to turn left into curve until I used both hands/arms to apply a significant amount of physical force(again barely missing a mailbox). Then I couldn't correct back to the right w/out applying same force so ended up in oncoming lane of traffic. Thankfully there was not an oncoming vehicle since I had 2 kids in the car & could've had a head on collision. Steering started working again before vehicle even came to a stop. 1/27/21: Cold morning again, warmed car up as usual, & had the same steering failure on same left hand curve as on 1/11 but this time steering ability returned quickly and safely made through the turn. Oncoming vehicle but steering returned quickly enough to avoid issues. I've since learned that FCA has a new 'campaign' out for the steering assist categorized as a 'non-safety related' repair. I'm uncertain if the 'software update' will address my steering issue as the factors outlined in it are not the same as my circumstance & correspond with a different issue being reported with the steering.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449294January 28, 2022
STEERING, SUSPENSION
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at various speeds and going over bumps in the roadway the vehicle was difficult to control. The contact stated that while merging onto the highway at approximately 60 MPH, the vehicle drove over a small bump in the road and became difficult to maneuver. The contact stated that he was able to safely slow down and pull to the side of the highway to avoid a crash. The local dealer was contacted, and the contact was informed that the steering box needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and suggested that an appointment be made to diagnose the vehicle. The failure mileage was 16,791. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447514January 14, 2022
SUSPENSION, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Jeep experienced sever wobbling, as if the front wheels were coming off. So, I took it to a repair shop and they said it was the "death wobble." When I took it to the Autonation Jeep Dealership, South, Columbus GA. I was told that they had a recall on that 2 years and 3 months ago, and since the 2 year warranty expired, there was nothing they could do about it. If a recall doesn't work, then isn't the dealership still required to fix a manufacturer defect? My Jeep had an additional recall, which the dealership performed last week, and the dealership thought this new recall (computer update) might fix the death wobble problem. When I picked up my Jeep last week after this second recall, my heat and A/C no longer worked--all controls on the Jeep no longer worked. The dealership said they just followed the procedure in the recall, and since the recall resulted in the loss of my heat, A/C and defrosting, that I needed to deal with Jeep USA. I have submitted my case to Customer Care (FCA US, LLC) at Jeep USA, and they are telling me they might be able to ship a part in 6 weeks. My car has no heater. No accountability. I need to be compensated for the damages they have caused to my Jeep! Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446850January 10, 2022
STEERING
The steering wheel begins to shake violently, without warning, making controlling the vehicle hard to control. My vehicle was recalled for this and repaired once. However, the problem has began again. This time is has more violent shaking than the previous encounters, making controlling the vehicle almost impossible. No warning lamps or messages. It seems to worsen in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446933January 10, 2022
SUSPENSION, STEERING
I have experienced out of nowhere violent front end shake on 4 different occasions since purchasing a used 2019 Jeep Wrangler Sahara three (3) months ago. It cannot be reproduced as I cannot determine what exactly causes it to happen but on at least two occasions I was traveling along highway bridges. There are no warning lights or messages prior to the violent shake.I have had a tire store employee look at the vehicle and have been told the steering damper should be replaced however after researching my vin noticed that this has been completed at least once already according to the MOPAR site. It is very dangerous in my opinion as you will have to keep your wits about you to keep from losing control of the vehicle. Most recent occurence 2:00 pm Interstate 20. January 9, 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446597January 7, 2022
STEERING
My jeep is wobbling violently on the highway and will not stop unless I come to a stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445953January 3, 2022
STEERING
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 70 MPH, the front of the vehicle was wobbling violently. The contact mentioned that the steering wheel was shaking to the point the contact was unable to continue to drive the vehicle. The vehicle was taken to an independent mechanic but was not yet diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445815January 1, 2022
STEERING
I bought the vehicle used in December of 2021. It has been out of warranty since July of 2021. At highway speeds, the vehicle wanders side to side and seems to pull to the right. It does it on interstates as well as local roads and it is more noticeable at speeds over 30MPH. FCA knows about the problem and has fixes available for vehicles still under warranty. I feel this is a dangerous situation, since I am unable to steer the vehicle in a straight line, and steering requires constant small adjustments just to stay in my lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445506December 29, 2021
STEERING, UNKNOWN OR OTHER
I'm describing this is a steering problem, but it may easily include suspension as well. I've experienced the so-called death wobble several times since buying this Jeep. I had chalked it up as being part of having 4WD (though operating in 2WD), but I never had this problem with a much older Jeep, and it doesn't seem like it should be acceptable. Twice on this day traveling around 60 MPH, the steering began to shake with the whole vehicle wobbling. I was able to stop it after slowing down below about 40 MPH or so. I haven't found a common culprit, though it's been triggered by hitting bridge expansion joints on the highway... particularly if I'm not going perfectly straight. I'm fearful of driving over 55 MPH, and I don't think that's acceptable. While I kept control, I don't know if that will always happen. I fear losing control and possibly rolling over. It has not been reproduced or confirmed. It has not been inspected. No warning lamps or messages showed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445335December 28, 2021
STEERING
Severe death wobble at speeds above 60 mph , have had this looked at several times by dealer but problem persists
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445006December 26, 2021
STEERING
I have a experienced steering lockup multiple times. Normally in cold weather conditions. Twice in the driveway. About 5-6 times on the road at 30-40 mph and twice on the interstate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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