Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11459193April 1, 2022
ELECTRICAL SYSTEM, STEERING
vehicle dash goes crazy. all warning lights come on. gauges act erratic. shifter lights blink. service abs, service traction control, service shift warnings flash. fans act erratic. power steering cuts out. when in park vehicle won't shift out of park. sometimes this happens when vehicle is first started. it is now happening while driving. this is a major safety concern since the power steering goes out while driving. i have had this vehicle to the dealership 3 times for this and they keep telling me they can't recreate the problem. when put on the scanner numerous codes come up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459161March 31, 2022
VISIBILITY/WIPER
Sun visors repeatedly breaking and affecting visibility through windshield. I have taken it to the dealership twice for replacements and, despite very little use, the issue keeps happening. I am very gentle and careful with the sun visors but despite this it keeps happening. I have installed no hardware or changed any factory-bought hardware that would cause the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458691March 28, 2022
STEERING, POWER TRAIN
the steering is very loose and the jeep wanders on the road. I have experienced i down shifting very hard when braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458172March 24, 2022
UNKNOWN OR OTHER
There is a common complaint among owners of 2018 and newer Jeep Wranglers. The visors can become detached from their main support allowing them to impede the visibility of the driver and any passengers in the vehicle. Typically the visors break when being raised or lower, however due to the minimal effort it takes to cause the defect to be created the visor can swing wildly if jarred loose during an accident or driving in an emergency which could strike a driver or passenger in the face or chest. I would like an investigation started into resolving this issues as owners are having to pay for new visors only to have them repeatedly break due to the design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457684March 21, 2022
SUSPENSION
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at various speeds, the vehicle drove over a bump in the roadway and experienced the death wobble. After slowing down, the shaking stopped and the vehicle drove as designed. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457687March 21, 2022
AIR BAGS
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 20 MPH, the air bag warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The vehicle was not diagnosed or repaired. The contact stated that the failure had been reoccurring. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457265March 18, 2022
STEERING
Steering wheel locks up at highway speeds, making it very difficult to make any turns. This can be a life threatening issue in many circumstances. No warning lights come on. It happened to me on 03/17/22 , only after a day of owning the vehicle. I found many threats online reporting the same issue. Not sure why this is not a recall yet. https://www.jlwranglerforums.com/forum/threads/steering-wheel-locking-up.20839/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456330March 11, 2022
SUSPENSION, SUSPENSION:FRONT
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 10 MPH, the contact heard a cracking and popping sound coming from the rear of the vehicle. The sound was heard when the vehicle would slow to make a turn to either the right or the left. The contact stated no warning light was illuminated. The contact drove the vehicle to the local dealer, where it was diagnosed and determined that there were missing welds and cracks on the spring perch on the driver’s and passenger’s side of the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455885March 9, 2022
STEERING
Car spontaneously begins to violently shake, primarily after traveling over a bridge-road seam or other minor bump in road surface. The shake violently rattles car left to right, violently rattles steering wheel. Occurs at 55-60 MPH and above, when travel in excess of 60 MPH car becomes consistently undriveable at posted speed. Possible to recover if can slow down below 30 MPH, typically must stop car. Safety is high risk due to high speed and very high amplitude vibration, must navigate to safety to stop car (ex: on expressway). Unsure of vehicle control in icy conditions or curves. Have had fellow expressway drivers pull over to tell me they witnessed front tires jumping up and down. Car was just inspected, new tires installed, wheels balanced. Clean bill of health, and issue began. Took to manufacturer dealer, they did not convey any knowledge of issue. However knew what I meant by "death rattle". Technician is replacing steering damper. This is a known issue to NTSA and Fiat Chrysler. While no recall, FCA has posted a consumer satisfaction notice to cover the steering damper replacement, although repair shop claims this is a courtesy extended warranty coverage. The death rattle is no-joke violent and places occupants of vehicle at risk during recovery of death rattle and renders vehicle unfit for safe travel at speeds above 50 MPH. Thought you should know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455328March 5, 2022
STEERING, ELECTRICAL SYSTEM
At 40,000 miles the Service shifter warning light came on and a barrage of other lights flashed across the dash. Check engine light comes on and all of a sudden I lose all power steering and almost run off the road. The steering only comes back after shutting engine off and restarting it. It is a continuous problem with no warning as to when it will occur. I have it scheduled to go into shop on Thursday for the diagnosis. Either way it is extremely dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455137March 4, 2022
STEERING, SUSPENSION
On high speed turns when you hit a bump just right the steering wheel/column shakes violently and the entire front end vibrates to the point where it feels like control of the vehicle is lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454861March 2, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1) Compromised Battery (a battery purchased in August of 2021 from Interstate Battery|Camp Bowie Blvd|FortWorthTx) 2) Moritz Service Team explained some batteries (via the 3 manufacturers) can have a fail rate or be bad batteries 3) Moritz could not replicate extent of the issues we experienced with a collapsed electrical system on 02.24.2022. 4) Moritz could not explain why the 3rd party purchased battery was “discharged” completely after driving the Jeep and stopping for a short period resulting in the collapse of electrical system. 5) Moritz Team and GM had no explanation for the replacement of 3 batteries for this Jeep in a short period of < 3 years. 6) Moritz Team and GM suggested they have no knowledge of this Jeep product having these type of electrical issues. (See link: https://www.nhtsa.gov/vehicle/2018/JEEP/WRANGLER/SUV/4WD%252520Later%252520Release#safety-ratings-frontal) 7) Moritz Service Team and GM recommended returning the battery to its place of purchase for a warranty trade in. 8) Moritz Service Team and GM proposed if a repeat of this event occurs that: A) Moritz Service Team provide a more expansed evaluation of this issue (requiring our solo mode of transportation to be in the shop for an extended period) B) Should Moritz Service Team be unable to identify and replicate issue: a STAR report be submitted to escalate issue to next level engineers for Moritz. As an update: We delivered the Jeep with the 3rd party purchased battery back to Interstate Battery as recommended (following our meeting). Multiple tests were performed and noted that the 12V 48 AGM 60 G-48 (SLI48AGMDP) battery registered each time above 775. ISSUE UNRESOLVED: The issue remains how a fully charged battery (with no effect of user error), driven appropriately, resulted in a full electrical collapse of this Jeep Wrangler Unltd. Rubicon JL system within 30 minutes of the ignition beiNG turned off and attempted restart. MFG 10.2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453692February 23, 2022
ELECTRICAL SYSTEM
When you put the car in reverse the screen turns blue. Many drivers of this same vehicle has said they all experience a blue screen of death. I took it to a body shop today and they said it’s because of faulty wiring during manufacturing. A lot of jeep drivers are experiencing this same issue. Jeep dealers do not know what to do. Please issue a recall before someone gets hurt reversing their car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453355February 22, 2022
STEERING
Front Wheels/Axle Wobble when hitting irregularities in road between 48-65 MPH. Requires slowing down to almost a stop to dissipate the wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453429February 22, 2022
POWER TRAIN, UNKNOWN OR OTHER
My jeep makes a thumping/clunking sound when ever I take my feet off the acceleration and slow down . When sitting in the Jeep it sound like it's coming from the front end suspension but when I stick my head out the window to listen and look for the sound it's clearly coming from the rear axle . I've done extensive research regarding this issue on jeep forums. I've found that this is a common issue among jeep jl owners . all have experience sounds that sound like its coming from the front only to find our it coming from the rear and also to have entire axle replaced. I fear this is getting worst as many has also said that upon inspecting axle metal shavings are found in diffs .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453482February 22, 2022
STEERING
Death Wobble frontend started to shake violently on a major highway. I have only had this vehicle 3 weeks and was never notified of this and put many drivers near me at risk. No warnings were given. Driving at highway speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453166February 21, 2022
POWER TRAIN
Warning Light on for “ Service axle locker system” and functionality of axle lock is not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453202February 21, 2022
VISIBILITY/WIPER
Driver's side sun visor mount failed while driving. Had visor unclipped to block sun in driver's door window while driving on freeway. Mount broke and the visor unexpectedly hit me on the left side of my head, startling me and and almost caused an accident. The wires from the HomeLink switch group was the only thing that stopped it from falling off. From reading online this is a pretty common problem. There are aftermarket parts to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453270February 21, 2022
STRUCTURE:BODY
Frame Welds failed, causing the lower control arm to completely detach from vehicle while driving on highway. Yes, it is available for inspection upon request. Yes, my safety was put at risk. Dealer refused to acknowledge problem, did not wish to see photos or video. The repair was completed elsewhere. December 29th - While driving on the highway I hear a loud bang and pull over. Turns out my front lower control arm mount COMPLETELY BREAKS OFF my frame (See attached photos). I call my dealership (Zappone CDJR in Clifton Park NY), they can’t get me in for a few weeks due to their availability. I get a major favor and get an extremely reputable, nationally known, off-road manufacture to fix it for me. While I am there, they tell me - take it in to the dealership, a lot of your welds need to be looked at. Apparently someone attempted to touch up some of the welds by hand, but didn’t do a great job. I purchased this JLUR brand new, actually ordered it from factory so no outside work was done on it. Feb 21st - Finally get it in to the dealership, explain to them the situation and without even looking at it, I already get hit with the “well hopefully your lift didn’t cause it” by the service advisor (Jeff Coon). I even reference the TSB out about welds and get told “well TSBs aren’t covered under warranty its an out of pocket expense”. So I call the support center and get told the same thing frame is not covered under my extended warranty, and my standard warranty is out. Ultimately I get told “inspected frame from star cases and damage to frame is not a known issue and is caused by off reading abuse and aftermarket lift kit and would put pressure on welds. Technician found would not be considered factory warranty due to aftermarket lift kit installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453124February 20, 2022
ENGINE
1. Engine 2. Yes. I was on a major highway when the Jeep wouldn't go above 10 miles per hour and almost causing me to get rear ended. 3. I had it at the dealer at least 4 times, they can't find the problem. They replaced ABS controller, still they can't find the problem. 4. The vehicle was inspected by the dealer, not even sure how it passed state inspection. 5. Every warning light came up on the dashboard. The problem started in November 2021. The last incident happened on the night of 2/19, this time the vehicle would go pass first gear...I was driving 10mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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