Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11522000May 15, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
There is a missing weld on the lower passenger rear control arm bracket that looks like a manufacture defect. I recently started hearing a clanging noise and brought it to the mechanic. I was not put at risk of safety (for the tie being). The problem has been confirmed and looked at ONLY by a mechanic. There were no warning lights. How do i get the welding fixed? the dealer will not help me repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522074May 15, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522136May 15, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the parts to do the recall repair were not yet available. The contact stated that while his daughter was driving at an undisclosed speed, she shifted into 3rd gear and the vehicle failed to respond. The contact also stated that the vehicle failed to accelerate while in 6th gear. The contact then stated that he heard a loud screaming sound coming from under the hood of the vehicle. The vehicle was taken to the dealer where the vehicle remained. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the automatic start warning light intermittently illuminated; however, when the failure occurred, the automatic start failed to operate and disengaged, preventing the rear-view camera from operating as designed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520703May 5, 2023
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Electrical going haywire. While in drive it just wouldn’t do anything the gear shift “D” was blinking so I rolled to a safe place (thank god I was not on the freeway) turned it off then back on again apparently this is now a known problem not only for 2018 some were 2019 & 2020…… please investigate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520354May 3, 2023
ELECTRICAL SYSTEM, STEERING
For the last year on several occasions the power steering locks up and I am unable to control the vehicle. The lights on my dash start flickering and the vehicle starts stuttering like it is out of gas. It seems like an electrical issue where the vehicle is getting mixed signals so the power steering locks up. On 2 occasions while in motion I tried to turn off the road causing the vehicle to stall into oncoming traffic. My jeep has been at the dealership at least 4 times for the same issue and I have had 3 active cases through Chrysler. This happened again a few days ago and the Jeep is currently at the dealership. This is a real concern, and I’m scared for my safety while driving. This is an issue that happens at random times and then the vehicle returns to normal function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520223May 3, 2023
STEERING
When the vehicle hits a bump at highway speeds, the steering begins to shake violently until the vehicle speed is lowered to below 50 mph +/- 5 mph. I have hear this being referred to as the Jeep death wobble. It will cost a small fortune to have the tie-rods and bushings replaced by the dealer and I've heard that may not fix the problem. This is very scary when driving at 70 mph on the highway and causes safety issues when you have to quickly reduce speed to get the issue to stop. Please get Jeep to fix this very common problem with their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519680April 30, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The jeep had a p2138 code which is pedal sensor bad and p2127 took to black dodge jeep they found it bad replaced with OEM part 800 mi later p2138 code is back on and takes off on it's own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518714April 24, 2023
SEATS
The driver and passenger seats handle to move seats folding forward and back constantly break. Both have been replaced/repaired at least 2-3 times each for the time I have owned the jeep (2 years).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518377April 21, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I'll be driving the jeep it's a 2018 rubicon jl and all of a sudden all the dash lights come on and if I stop the vehicle the D on the shifter will keep flashing and the jeep.wont move have taken into same dealership 7 times and it's continues to do the same thing they've changed abs module cleaned off grounds checked all plugs and connections and they keep saying it's fine. It's currently at the dealership for the same issue. It's been over a year of going to the dealership. Also one time.they told me it's ready came to pick it.up and it wouldn't go into drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517790April 19, 2023
POWER TRAIN
I was constantly smelling a burning odor and my clutch started slipping. Took vehicle to dealer and they said clutch and flywheel needed to be replaced but there were none available, and they had to be manufactured and could take 2 to 3 months. Unsatisfactory! I left the dealership which is nextdoor to my place of employment and completely lost the clutch on a busy road and had to be towed. I spent hours and days trying to find a clutch and finally located one and purchased it along with the flywheel. The repair seemed to be successful but now I am having that same burning smell. I received the recall notice 19A/NHTSA, however late, from FCA. It had the following statement: "WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit [XXX] to submit your reimbursement request online. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall performed." I submitted my repair and proof of payment documents and they immediately closed my case because a remedy is not available. This makes no sense and contradicts the statement. Obviously I need to replace the clutch and flywheel. Now the replacement is putting off the same burning odor and I have to wait for a remedy knowing there is potential for a fire. I believe this has been an ongoing issue and should have been remedied long ago. Especially considering my vehicle is a 2018. There have been no warning indicators or lights. I drive my young grandsons around in this vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517802April 19, 2023
STEERING, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
2018 Jeep Wrangler (JL) Sahara Safety features all disable with this issue: Power steering (this could happen on the highway) Stability (STC), Antilock Braking, Blind spot, etc. While driving their appears to be an electrical short. The steering wheel locks up and all lights on dashboard come on. Several error messages "Auto Park Disabled", "Speed Control Messaging Unavailable", "Service Antilock Brake System", "Service Transmission Continue in DRIVE. Do Not Shift or Turn Off Engine" - to name a few. Dealers turn me way with simple computer reboot solutions only for issue to reoccur. Issue presents itself intermittently. Dealer has regularly turned me away for being unable to replicate in non driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517333April 16, 2023
STEERING, SUSPENSION
Car started shaking uncontrollable after driving 45 mph over a small pothole. Carmax (ca care) replaced steering damper but steering wheel stills vibrates when driving over 45 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517027April 14, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516557April 11, 2023
STEERING, SUSPENSION
My husband was driving down the road and the trac bar bracket arm separated from the weld causing the steering wheel to move freely and made him feel like the jeep was.falling apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516368April 10, 2023
SUSPENSION
Trac bar bracket weld separated from axle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515660April 5, 2023
STEERING
At 60 miles an hour if you hit a bump jeeps starts the death wobble til you slow to 45 miles an hour. Jeep has claimed recall was completed 1/14/20 at 4840 miles, we purchased used and has 22041 miles now and same issue. Their alleged fix is not fixed. I spoke with Chrysler about this and they stated I must pay for diagnostic and then they would maybe do something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515164April 3, 2023
ELECTRICAL SYSTEM
I have taken vehicle into jeep 4 times in less than 2 years . Auto start stop (ESS) fails first then check engine comes on right after car shuts off on own WHILE driving & stalls hard . We have been rear ended because of it thankfully we were not on freeway after googling and asking jeep community this is VERY COMMON in these jeeps . Aux battery goes dead and causes this issue and burns out a fuse and the main battery . We have replaced battery 4+ times now because of this issue . This is a saftey hazard thankfully the times it shuts off on us isn’t on the freeway where it can cause a multi vehicle collision most recent incident was 04/02/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514249March 28, 2023
FUEL SYSTEM, GASOLINE
The contact's son owned a 2018 Jeep Wrangler. The contact stated that while driving at 50 MPH, there was a fire coming from the rear end underneath the vehicle. The fire department extinguished the fire. A police report was filed. There were no injuries. The vehicle was deemed totaled by the insurance company. The vehicle was towed to a tow lot. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514112March 27, 2023
VISIBILITY/WIPER
While driving the driver side visor fell out of the ceiling, blocking forward visibility for the driver. The problem has been reproduced by many Wrangler owners. There was no indication of the issue prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513655March 24, 2023
STEERING, ELECTRICAL SYSTEM
Service start stop warning light comes on then service traction control then all dash warning lights come on then you lose power steering This all happens in seconds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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