Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11575280March 4, 2024
STEERING
steering wobble, dealer gives us the run around, finally gives us 18 weeks lead time for new steering vibration dampener, car shakes on highways and is not save to drive, dealing with Jeep is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575177March 3, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
While driving on the freeway, the car showed a message saying “performance issue” and lost power. I couldn’t accelerate and the car stopped. I couldn’t power on or down the car. It looked like an alternator issue and it wasn’t giving enough power to the battery. AAA arrived hour and half later. Tried to jump but it didn’t do anything. Finally had to tow the car to the nearest dealership. The car is not even a year old and has less than 10k miles. Its a safety issue being stuck like that without any warning signs at middle of the freeway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572710February 19, 2024
ELECTRICAL SYSTEM
Vehicle continues to shut down while driving. Has happened over 10 times and have brought it in several times. Shuts down while driving at hiway speed. Have to get it stopped and then all the electrical goes haywire flashing. Eventually shutdown the truck and wait and restart. After 15 min or so able to get it to power up and drive again. Will do it again and again. Very dangerous. After about an hour the engine lights and everything goes away as if nothing happened. I also have video of the dashboard from one of the times it did it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572010February 14, 2024
SUSPENSION, STEERING
My 2023 Jeep Wrangler is experiencing the "Death Wobble" while driving down the highway or on uneven paved roads. During the "Death Wobble", the steering wheel starts shaking uncontrollably. I have to decelerated to regained control of the vehicle, at which point the shaking of the steering wheel stops. This has become a persistent failure. The vehicle was taken to the dealer where it was diagnosed as having defective tires from Bridgestone. The dealership is requesting the consumer buy new tires to remediated the death wobble and defective tires from Bridgestone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565042January 12, 2024
SUSPENSION
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving approximately 50 MPH and driving over a bump in the road, the steering wheel started shaking uncontrollably. The vehicle had experienced a death wobble. The contact decelerated and regained control of the vehicle, and the shaking of the steering wheel ceased. The contact stated that the failure occurred at 50 MPH or speeds exceeding 50 MPH. There were no warning lights illuminated. The failure became a persistent failure. The vehicle was taken to the dealer where it was diagnosed that the front axle and front-end failure were caused by a defective steering damper. The dealer expressed that there was no remedy for the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565039January 12, 2024
STEERING, WHEELS
Experiencing the "Death Wobble" when driving on uneven paved roads/bumps/railroad tracks at speeds as low at 40 miles per hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564072January 7, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This is the second time this jeep stalls out on us. This most recent time we were traveling on the freeway going about 70mph when all the sudden the jeep’s motor shuts off and is unresponsive. We are literally coasting in the middle of nowhere hoping the vehicle has enough momentum to get out of the way. Something was blinking on the dash but i couldnt pay attention to that as I was trying to pull over safely. Jeep did not start back up until 2 hours of of waiting on freeway. There are a ton of recalls for this vehicle and as it sits right now the plug in for EV port is not working at all. It makes a ton a strange noises. And to top it off this is a rental car that shouldnt be on the streets earning revenue. This jeep needs to be appropriately recalled before someone gets injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563867January 5, 2024
STEERING
Since new in December 2023 this vehicle has excessive wander while driving straight. This requires constant correction of the steering wheel just to go straight. Anything less than 100% attention can result in loss of control. The wander is related to excessive free play of the steering wheel which allows approximately 2” in each direction from center before the tires move. Three visits to two Jeep dealers resulted in “functioning normally” diagnosis summaries. This is a safety issue in my opinion and Jeep at least needs a documented procedure for dealerships to measure the steering free play.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563084January 2, 2024
FUEL/PROPULSION SYSTEM
My gas gauge read 37 miles till empty and then died in the middle of a main rd. Had to get it towed $320 for the tow and $200 diagnostic fee. Just to find out that the gas gauge is incorrect and not to trust it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562038December 27, 2023
STEERING, SUSPENSION, WHEELS
Violent shaking of the front end (wheels/tires and steering wheel) after hitting a bump in the road. The “death wobble” occurred twice since I bought the vehicle new from a dealership about a year ago. The miles are low (2,000) as the Jeep is my extra vehicle, and no modifications have been done. The first time it happened I was going about 55 mph, and the second time about 65 mph. After the second incident I reviewed the internet and saw the death wobble class action suit that does not cover post-2020 Wranglers. Both incidents occurred during the day on dry and well maintained roads. I made a dealership appointment after the second occurrence, but can’t get in until 1/9/2024. Loss of steering/control in traffic makes this a serious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561577December 22, 2023
STRUCTURE:BODY, STEERING, UNKNOWN OR OTHER
Going over a bump at 45 mph or greater results in the death wobble. Will not stop shaking until the vehicle slows down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561263December 21, 2023
POWER TRAIN
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560841December 19, 2023
STEERING, SUSPENSION, UNKNOWN OR OTHER
Our jeep is a leased vehicle with approx 5,200 miles. While riding on the highway going approx 65 mph the vehicle began to death wobble causing the driver to nearly lose control of the car. We were on a 4 lane interstate that could have resulted in a severe accident had the driver actually lost control. With so few miles on the vehicle there is no reason other than a manufacturing defect that would explain how this vehicle could already be experiencing death wobble, a known issue with jeeps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558690December 6, 2023
STEERING, ENGINE
When vehicle is in drive gear, the steering system has a high pitch squeal. It gets louder when the steering wheel is turned. It makes the squealing noise when the tires are straight, when turned a little left or right, and all the way left and right. No warning lights are on or have ever turned on. The engine area also makes a loud tapping noise only when in gear. Loud enough to hear in the cab. I took it to the dealership, after they had it for over 8 hours, I was told all was normal, and even another new model makes the same noises. It must be the new electrical steering system sounds. To have an inspection done, I had to wait 2 weeks for an appointment, after I had asked if it was normal and the service manager heard and confirmed, a service mechanic and the lead mechanic. All came out at a different time said something sounds like it might be off. The steering issue puts me at risk and other drivers, mainly truck drivers because this vehicle is my daily driver,and I put about 40-80 miles daily, at least 3/4 of the time is driving on a major highway. Our highway has had a ton of roadwork recently, which puts workers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557154November 28, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
As I was driving home at around 45 mph, I noticed a flashing light on the dashboard. The light was instructing me to switch to 'P' to start. Additionally, there was a light indicating a plug-in, and the 'D' was flashing. I wasn't sure what was happening, but I knew something was wrong. Gradually, the acceleration slowed down, and I started to feel uneasy. I quickly pulled over to the side of the road. Luckily, the car behind me wasn't speeding, and they were able to slow down and give me space. I put the car in park, turned it off, and then turned it on again. After doing so, I waited for a few seconds, hoping that the problem would be resolved. To my relief, the flashing lights disappeared, and the car started normally. I checked the dashboard again, and everything seemed to be in order. I resumed driving but couldn't shake off the feeling of unease. Now, driving on the highway in Orlando worries me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556639November 24, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Lost total power in the fast lane on the freeway! Lots of flashing indicators: "Service Charging System", "Brake and Push Button to Start", Transmission Gear "D" flashing with the gear it was in "D and little 8", telling me to put it in Park while I was driving on the freeway trying to get over to the side...how is that even possible?, further it was coming to a stop quickly like a heavy regenerative braking was one making it even more dangerous as we would about to come to a total stop on the freeway! (I read someone in a Tesla died this way). This was dangerous for us and the cars around us. I have read they have a recall for this very issues in Dec 2022, but MY CAR IS NOT INCLUDED in the recall so there is a much bigger issue going on! All my recalls are up to date per the dealership. So need NHTSA to step in/up! I attached pictures of what was on the dash after we got over the side of the freeway (was not able to record while it occur for safety reasons, of course).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553140November 2, 2023
SUSPENSION
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving at various speeds, the vehicle had experienced severe front end shaking and vibration after driving over a railroad track or a bump in the roadway. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552707October 30, 2023
VISIBILITY/WIPER
I had gone out to do errands in the morning. My errands were in a nearby military base, approximately 4 miles from my home. When I returned, I parked in my driveway. When I went back to my vehicle to retrieve something, there was a large (approximately 2 foot) crack on my windshield. It was not there on my morning errand run and there was no other way the windshield would have cracked. This is a 2023 Jeep purchased on March 11, 2023. The vehicle currently only has 3,141 miles on it. I am concerned that there is a defect on the windshield glass, a much crucial part of a vehicle's safety feature. There are other Jeepers are reporting the same issue, but we have no place to turn to because the dealers shut us down!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551740October 25, 2023
STEERING
When hitting bumps on the highway, my Jeep gets what is referred to as the “death wobble”. The steering wheel (and wheels themselves) shake violently. This is such a well known occurance that it actually had the term “death wobble” assigned to it. It is very hard to maintain control of the vehicle when this happens, creating a hazard for me and others in vehicles around me. Many times I have to come to a complete stop to stop the shaking. This is also a problem because I have to decrease speed quickly and pull off the road, creating a collision risk if anyone is following closely or cannot get over into another lane. This has occurred on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551736October 24, 2023
POWER TRAIN
I was driving about 35 mph on a residential street on 10/24/23 at approximately 18:30 listening to a podcast steaming from my phone. The Jeep was in BEV mode and the ICE motor was not activated for my entire drive home. A warning chime sounded and I looked at the center display and it said, "Depress brake and shift out of P to drive." I was already driving and the transmission indicator read D3 (drive, third gear). Power was lost and the vehicle would not accelerate. I started to slow down so I attempted to pull over and put the vehicle into neutral. The transmission would not shift into neutral. Then, as I slowed towards a curb, the car abruptly stopped without warning causing the car behind me to swerve out of the way or it would have rear ended me. The brake lights did not illuminate when I was forced to stop. The center display showed "Depress brake and shift out of P to drive." I shifted the transmission into P then D and it drove fine the rest of the way home, about 2.5 miles. This is the first time I've ever encountered this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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