Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11599252July 5, 2024
ELECTRICAL SYSTEM
I HAVE A 2023 JEEP WRANGLER 4X3, IT HAS BEEN THE SAME SINCE MARCH 28, 2023 AT THE ALBERIC CHRISLER DEALER IN SAN JUAN PUERTO RICO. IT HAS PROBLEMS WITH CHARGING AND IT DOESN'T WANT TO CHARGE. THEY CHANGED A MODULE AND IT DOESN'T CHARGE. AS THE 23V787000 CAMPAIGN HAS NOT BEEN NOTIFIED TO PUERTO RICO, THE DEALER HAS NOT TAKEN ANY ACTION. I UNDERSTAND THAT THEY COULD DELIVE IT TO ME AND AN ACCIDENT COULD OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599235July 5, 2024
ELECTRICAL SYSTEM
My husband was going 65mph on the highway in e-save mode with ~1% battery and 3/4 tank of gas. The “service charge system” error popped up with other red errors on the sides and the uconnect also posted an error. He described the incident as it felt like the transmission was failing. He coasted off the highway, thankfully safely, and put it in park. Then it died. He powered it back on and tried to put it back in e-save and it said e-save not available. He started driving again as he was making the journey to pick up our son from camp. An hour later, while back on the 3 lane highway, he experienced the exact same thing, this time having to pull off to the side of the interstate. At this point, he was not comfortable continuing the drive in this unreliable and unsafe car, and had it towed. Furthermore, we didn’t feel safe putting our kids in the back of a car that stops on you at high speeds. Fast forward to the next day, the dealer called and they told me nothing was wrong with the vehicle. I immediately called Jeep cares. 3 business days later, Jeep Cares called back and said they are not willing to buy back our vehicle but will have it towed 190 miles to a dealer that is closer to our house. This shows me that they are 100% aware of this issue but don’t want to lose their shirt on this car. I refuse to drive it now, especially with my kids. Hoping the dealership next to us is actually able to recreate the issue and figure out next steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598069July 1, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
The 2023 jeep wrangler 4ex shutdown on highway at speed 75 mile/h!!!!! And cannot restart, gear only in P position. Only towing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595760June 21, 2024
ELECTRICAL SYSTEM
On three separate occasions, the vehicle I own has suffered from a complete loss of power during operation. The initial incident (09/02/2023) occurred shortly after merging onto the westbound lane of Highway 71. Without warning, the vehicle ceased to function, coming to an immediate and forceful stop that nearly resulted in a collision with other vehicles traveling at approximately 60 MPH. The vehicle was rendered immobile, with the wheels locked as if in gear, necessitating its removal via a flatbed tow truck. The dealership was unable to restore the vehicle’s functionality and ultimately replaced the Electronic Control Module (ECM). The second incident (03/08/24) involved a similar sudden loss of power while traveling on Highway 1. This failure resulted in a total loss of power, including both power-assisted brakes and steering, eliminating my ability to signal to other drivers as the vehicle drifted. I was forced to maneuver across three lanes of traffic to reach the safety of the roadside. After several attempts, the vehicle eventually restarted. The most recent occurrence (05/13/2024) mirrored the previous incidents, with the vehicle losing all power and leaving me stranded on the side of Highway 71. Given these repeated and unpredictable malfunctions, which pose a severe risk to safety and severely hinder the normal operation of the vehicle, I am no longer willing to allow my son to drive this vehicle. I firmly believe these issues constitute a significant and life-threatening safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592849June 6, 2024
UNKNOWN OR OTHER
While slow braking and pulling into a parking space, the jeep jerked , lunged forward and proceeded to go through the storefront glass and inside the building! 3 people were injured. The engineer was unable to pull data from the EDR due to the speed and no airbags deployed. The jeep is currently at the collision center and they are searching for a mechanic to go over it. Seems difficult to find anyone qualified to do so. I am 100% sure the jeep malfunctioned and accelerated forward. I have read of similar incidents on your site. I will never drive it again as I know it is unsafe!! I would appreciate any help you or anyone else can give me. I am currently working with my insurance company on the claims. I also hired a forensic investigator.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592226June 3, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving the vehicle it will suddenly shut down the engine. Then the letter "D" starts to blink on the gear shift lever. I am able to restart the car by turning it off, waiting for 5 minutest and then restart the car. I turned in the car 3 weeks ago and they still do not know what the problem is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592052June 3, 2024
SUSPENSION, WHEELS, VEHICLE SPEED CONTROL
When operating the vehicle about ~50mph, and if you drive over a pothole, or bump in the road, the frontend of the vehicle wobble/vibrate uncontrollably. The only solution (I have found) is to lower the speed (which is obviously a problem on the freeway). I purchased the vehicle new from the dealer, have not made any modifications, and they (the dealer) is telling me the tires are the source of the "death wobble" problem. I have spoken to other Jeep owners that have had the same issue and it had nothing to do with the tires. The solution from the dealers perspective is "replace all four tires" (they claim its the Firestone brand of tires) at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590942May 28, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Driving down a street when the Jeep shut down all propulsion systems and sent an error code that the charging system would not work. We moved safely to the side of the road, restarted the Jeep, and drove home with no error lights. The next day, the Jeep threw error codes again upon startup. We took to the dealer who is analyzing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590762May 25, 2024
STRUCTURE:BODY
Passenger side rear quarter window of soft top blew off while traveling on highway. Top was properly secured prior traveling with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584685April 23, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:WINDSHIELD
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 50 MPH in the rain with the defroster activated, there was an abnormal popping sound detected, and the front windshield cracked without warning or impact. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584026April 19, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
While driving on highway/freeway at approx 70 mph 2023 Jeep wrangler 4xe suddenly lost power/engine shut down. I coasted safely and pulled over from the fast lane to the right lane of the freeway to the shoulder. Vehicle was able to be restarted and able to be driven. Now at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581935April 9, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
I was driving my 2023 Jeep Wrangler 2 Door Willys on a 4 lane divided road approaching a stop light. The stoplight was red so I started slowing down approximately 200 feet from the intersection. I applied the brake pedal and the vehicle started to slow down. As I was approaching the intersection I could feel the vehicle accelerating and it was difficult to get it to stop. I was almost stopped approximately 3 - 5 feet from the vehicle in front of me, when the jeep lunged forward and struck the vehicle in front of me. The jeep continued to accelerate and was trying to push the vehicle in front of me. I shoved the gear shift into Park and that stopped the acceleration. I never took my foot off of the brake pedal during the entire incident. The force of the acceleration lifted the front of my vehicle and my bumper went on top of the other vehicle's bumper and dented the rear hatch of the other vehicle. There were no indicator lights before or after the incident. I drove the vehicle to my home approximately a mile from the accident without issues. I later had the vehicle towed to the CDJR dealer for inspection. After 3 weeks in the Service center, they did not find any issues and could not reproduce the problem and the vehicle was released back to me.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11581620April 7, 2024
ELECTRICAL SYSTEM
Check Engine on. Battery don’t charge. Dealer don’t have diagnostic to the battery problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580148March 29, 2024
STEERING
The contact owns a 2023 Jeep Wrangler. The contact stated while driving 65 MPH, the contact was veering to the right when the steering wheel failed to respond as needed. There were no warning lights illuminated. The contact drove the vehicle to the dealer and the contact was informed that the vehicle needed a stabilizer however, the part was on backorder. The contact also stated that the steering wheel was shaking when the vehicle was first purchased new and that the vehicle was taken to the dealer at least five times prior to the failure. The manufacturer was made aware of the failure and stated that the part would be sent sooner. The approximate failure mileage was 14,217.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579904March 28, 2024
VEHICLE SPEED CONTROL
The gauge cluster freezes from time to time. And it is scary while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579688March 27, 2024
SUSPENSION, STEERING
Driving on interstate @ 65 mph, in very heavy traffic, experienced death wobble after going over a road seam bump, making it hard to control the vehicle. Slowed down to 50 and it stopped. I was terrified I was going to crash. It happened several more times during the same trip, whenever over 55 mph. Brought to dealer on 11/27/2023. Dealer says Stellantis is aware of the issue -- and has been sued for it in the past -- but it's been 4 months and Stellantis has not yet provided the replacement part. This is a brand new vehicle with about 4,000 miles on it, and the death wobble continues to occur whenever over 55 mph. Infuriating that Stellantis is aware of this issue yet is still installing malfunctioning parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579018March 23, 2024
POWER TRAIN, ENGINE
Starting in late February 2024, my new vehicle has had numerous major oil leaks which have not been able to be repaired successfully. Oil has leaked out and pooled on the drivers side of the transmission bell house. Given the oil leaks proximity to the heat from the turbo charger down pipe, exhaust pipe, and various other ignition sources, the vehicle is at an elevated risk for catching on fire. This could result in a accident or serious bodily injury up to death of myself or others. I no longer feel safe operating this vehicle. Given the volume of oil leaking from the undercarriage of the vehicle, the vehicle is at an elevated risk for engine seizure from lack of lubrication. This could result in the engine stalling causing an accident or serious bodily injury up to death of myself or others. I no longer feel safe operating this vehicle. The vehicle has been repaired three separate times by the dealership, no warning lights ever appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578581March 20, 2024
SUSPENSION
At speeds between 55-65 MPH, inconsistently the car will shake so violently I have to nearly stop the car to make cease shaking. The vehicle shakes so badly other drivers slow down to avoid being around. It feels as though it’s going to fall apart. I’ve taken the car 4 times now for repair and the dealership has had the car for 32 consecutive days with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577293March 14, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Brand new jeep has been at the dealership for 11weeks to have electrical issues and radio issues fixed. As of today, it still has not been fixed but the dealership wants to release it back to me until a special group of engineers/IT come up with a remedy. The vehicle has never ran properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576878March 12, 2024
STEERING, SUSPENSION
When driving the vehicle at 60mph or faster, the steering wheel will begin to shake uncontrollably and continue to rattle for approximately 30 seconds until the vehicle is reduced speed to about 40mph or less. If I resume speed again, the shaking vibrations will continue to happen repeatedly. This puts my safety at risk when I attempt to drive on the freeway and approach the speed limit and causes me to reduce my speed to an unsafe speed far lower than the flow of traffic on the freeway. In addition, while the vehicle is vibrating/shaking, there is a lack of control of the vehicle and puts the driver in a panic state, because it feels like a flat/blown tire at such a high speed. The vehicle was taken into the dealership and they would not check the problem until I paid for an alignment maintenance fee of over $300. Therefore, I proceeded with the costs and they discovered some parts that need to be replaced by the factory. In spite of this, the dealership is holding me responsible for the process of elimination charges because the extended warranty XF1 and recall V41 are not attached to my VIN on this vehicle. However, these recalls are attached to vehicles made on or before November 2020 and my vehicle was built November 2022. I am aware of this issue, because my prior jeep wrangler vehicle was a 2019 and I experienced the same safety issues, and I brought it in and found out about the recall issued and it was repaired for my safety. However, the same safety issues are occurring in my 2023 jeep wrangler with only 25,000 miles on it, but no recalls are attached to my VIN to assist with the problem. Each time the vehicle malfunctions there is no warning lamps, no messages or any other symptoms of the problem prior to failure. The incident first started to appear around 2/2/2024 & continued to happen more frequently with time. I scheduled the repair at the jeep dealership on 2/27/2024 and they currently still have my vehicle for this malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler