Jeep Wrangler Complaints (2019)

747 consumer complaints on file.

#11497743December 16, 2022
STEERING, SUSPENSION
Death wobble where the Jeep shakes so violently that you can lose control. It has done this since new. I take it back to the dealer and they say Jeep is aware of the problem and they are working on a fix. Jeeps fix is a replacement steering damper. When I reported it to the dealer, I was told I had to wait until a fix was released. finally at 2125 miles they replaced the first damper. On the way home it death wobbled again. I had to wait again; at 2285 miles they replaced the track bar. The Jeep didn't handle or feel right but it didn't death wobble until Thanksgiving 2022 250 miles from home. I brought it back in and they replaced the steering damper again at 14668 miles. I was told by the service department there are over 6000 dampers on back order. This needs to be a recall since it affects thousands of Jeep Wranglers. My wife refuses to drive the Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495915December 3, 2022
POWER TRAIN, SERVICE BRAKES, ELECTRICAL SYSTEM
While driving my vehicle on a major highway several lights came on and I was notified that the antilock break system had been disengaged while driving. I was terrified driving this vehicle down a major highway but manage to make it home after pulling over several times when the vehicle seamed loose control. Once the vehicle was started the next day the following malfunction were emailed to me. The vehicle would not turn off for several hours, windshield wipers were running while in the off position, and the screen indicated that the vehicle was a rubicon, despite it being a Sahara. It was incredibly alarming not being able to turn this vehicle off after several attempts. The vehicle eventually turned off but upon restarting the vehicle the malfunctions would occur in addition to not being able to shift gears. 2) Powertrain Malfunction Indicator Light Electronic Throttle Control (1) Brakes & Suspension Antilock Brake System (1) Safety Air Bags
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495917December 3, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
While driving my vehicle on a major highway several lights came on and I was notified that the antilock break system had been disengaged while driving. The vehicle beI was terrified driving this vehicle down a major highway with no shoulder lane but manage to make it home after pulling over several times when the vehicle seamed loose control. Once the vehicle was started the next day the following malfunction were emailed to me. The vehicle would not turn off for several hours, windshield wipers were running while in the off position, and the screen indicated that the vehicle was a rubicon, despite it being a Sahara. It was incredibly alarming not being able to turn this vehicle off after several attempts. The vehicle eventually turned off but upon restarting the vehicle the malfunctions would occur in addition to not being able to shift gears. 2) Powertrain Malfunction Indicator Light Electronic Throttle Control (1) Brakes & Suspension Antilock Brake System (1) Safety Air Bags
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494738November 23, 2022
STEERING, SUSPENSION
“Death wobble” is happening on Highway when going over 65mph. Took it to the dealership and said there is nothing wrong with the Jeep. Steering wheel shakes violently causing entire vehicle to rattle. Very scary and hard to control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494512November 21, 2022
ELECTRICAL SYSTEM, STEERING, SUSPENSION
My Jeep is experiencing the death wobble when driving in the highway. Which causes the jeep to violently shake the right side of the front wheel. I have taken it to two jeep dealerships and was told that it can be due to the suspension or differential. I have not drove this jeep on rough terrain or 4 by 4. The dealership is looking into the suspension system for the death wobble problem. The jeep currently stands at 40,000 miles. I also have a warning lamp that shows to service the axle locker system. According to the dealer, the axle locker system is an electrical issue and not a mechanical one. I wanted to report this problem as it is a safety issue and it is dangerous to drive in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493927November 17, 2022
STEERING
Highway speeds going over a bump in the road the front end/steering wheel will begin to shake violently. The only way to stop it is to release gas and slow down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493754November 16, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Back in July 2022, I went to turn on my Wrangler and the light show began. Took it to the dealership where they identified over 50 error codes. Some of the main ones I was able to see in the instrument cluster were "Service Shifter", "Service Antilock Break System", "Service 4WD", "Traction control Failure" and "Emergency Break" light on when E-Break was not engaged. Four (4) Months later and over 10 back and forth visits to the dealership, the problem still persists after being told "we test drove it 50+ miles and we see no problem". They have since replaced three (3) Body Control Modules. Why am I writing this report? Because in the situation when those warning lamps turn on and I am actively driving the vehicle, I've experienced the following concerns: 1.) Stopped at a stop light and the engine shut off. Then it takes a few frantic tries to turn the vehicle back on - this happened twice. 2.) Drove on the highway when the gears stopped shifting causing the engine to rev incredibly fast - this happened once. 3.) Increased resistance from steering wheel while steering while on highway speeds. 4.) Gear shifter locks - happens often, but typically only when I initially turn on the vehicle; Doesn't allow to move the shifter out of Park. As you'll see by my answers on the form, my vehicle has low miles and is kept in prestine condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492728November 8, 2022
SUSPENSION, WHEELS
Death wobble same as my 2008 wrangler that I traded in for a newer model and same problem! Someone will die, it's terrible!!! It happened 3 times in 1 day. I can't take it on the expressway at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491630October 31, 2022
SUSPENSION, STEERING
On 10-23-2022 while driving on I64 in West Virginia I experienced extreme shaking in the steering wheel and bouncing in the front end of my Jeep. I took the vehicle to the Jeep dealer in Beckley, WV and when I explained the problem a member of the service department stated "That is the shimmy shock." I was told there had been an information bulletin put out on this problem and a temporary solution recommended. On September 5, 2019, I took my Jeep into the dealer I bought it from in ref. to recall# V41 and had the steering damper replaced. On October 31, 2022, I took it in to the dealer for repair and the mechanic noted the wrong damper is installed, the right shock is leaking, and they recommended replacing the Michelin tires that have only 39121 miles on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491457October 29, 2022
SUSPENSION, STEERING
Both front shocks broke and needed to be replaced. Needed a 4-wheel alignment because of this. Broke steering damper. Part not able to get fixed as Chrysler won't release the required part until November 15th even though other Jeeps of this year have been recalled due to this issue. I have the repair paperwork. Experienced a "Death Wobble" on Thursday, October 27th. I'm lucky that I didn't panic and was able to get it out of traffic and on the right side of the road. The Jeep and cab shook violently. Issue confirmed by an independent repair shop. Have paperwork to backup claim. No one else besides the independent shop verified the issue. Dealership claimed it couldn't exist because my vehicle style is not part of the original recall for this issue they are aware of. No, there was no prior warning before this occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491298October 28, 2022
POWER TRAIN, STEERING
Continued "death wobble" after suggested repair by dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489121October 13, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Both the auxiliary and main batteries go out at least once a year leaving you stranded in need of flatbed towing. Dealer has know suggestions on the faulty batteries or recommendations for a better solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488494October 8, 2022
UNKNOWN OR OTHER
While driving on the highway, my car began to shake. Upon inspection of the dash and its components, no warning lights appeared and nothing was triggered to state that there was a flat or anything was wrong with the vehicle. I had to lower my speed from 70mph down to 50mph as I went to merge right to get onto the shoulder and/or exit to a safe location in case I had a flat. Upon slowing to 50mph the shaking stopped and I was able to drive normally. I proceeded to drive for a few more miles due to the issue seemingly resolving itself. As the vehicle reached speeds of 70+ mph it began to shake again. This time I managed to pull off onto the shoulder and inspected the car in case there was a flat and/or something caught onto the axel. Nothing appeared out of the ordinary and the vehicle drove normally, without issue from that point on. The shaking lasted anywhere from 20-30 seconds while traveling at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488369October 7, 2022
STRUCTURE:BODY
My Jeep if fully corroded and corroding on all seams of the vehicle. The paint is bubbling and chipping. Chrysler refuses to buy the car back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485926September 22, 2022
STEERING
Steering very loose and vehicle wanders all over like wind is blowing you around. This has caused me to drift out of my lane and nearly colliding with others. Will being to dealer for evaluation. TSB is out for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483851September 10, 2022
UNKNOWN OR OTHER
while driving-sun visor on drivers side failed and immediately fell in middle of my view. Could have caused an accident. The jeep windshield is small and narrow to begin with and having a large portion suddenly blocked by a falling visor is a major issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482334September 1, 2022
STEERING
Steering wanders. There is at least 2 inches of play in the steering and the Jeep has always had this issue since we purchased it. Driving down the road has aways been a bit like playing "ping pong" with the steering as you have to make slight steering corrections as the Jeep drifts left or right towards the lane lines. I recently lifted the jeep and put on slightly larger tires. This made the wandering and "ping pong" steering control a lot worse. I had the shop make some adjustments and they basically got everything back to where it was before - still playing ping pong as I drive, but now when I take an exit ramp, the traction control light will come on. There is a Jeep technical service bulletin out for this issue. As long as the lift is within specs, changing out the steering box and flashing the software apparently fixes the problem. How can excessive play in steering NOT BE A SAFETY ISSUE? How many accidents must there be, or God forbid, a death on the road, before the manufacturer has to fix this? The dealer wants to charge me $1400 to correct this issue, which they created my failing to design and manufacture a steering box that works properly with their vehicle. If I wanted to fix this myself and install the new steering box, I would have to buy a $10,000 software flash system if I want to make sure all the warning lights correlate to the actual driving characteristics of the vehicle. Very frustrating that I'm driving an "on the margin" vehicle with regards to safety and the manufacturer isn't willing to do the right thing and do a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480983August 24, 2022
UNKNOWN OR OTHER
While driving the visor above both the driver side and passenger side falls down from where it is supposed to be. The mechanism that holds the visor in place is defective and falls out of the hole where it is supposed to connect to. The mechanism is still in tact so the visor falls enough to obstruct the drivers view but does not fall out. This almost caused me to crash while on the highway yesterday. I have confirmed with multiple other drivers of the 2019 JLU that this also happens to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480901August 23, 2022
STEERING, SUSPENSION, WHEELS
The steering has become very loose, causing the vehicle to feel as though it were drifting with every bump. Entering into a parking lot, or going over speed bumps cause the vehicle to feel as though you are jerking the steering wheel back & forth, with the whole body of the vehicle rocking. Changing lanes requires the upmost care when merging, so as not to cause too much movement, otherwise the entire vehicle rocks back & forth as though you were off-roading on extremely uneven turf. God forbid you attempt to avoid hitting something that jumps in front of you car; that is bound to cause the car to flip! Doesnt matter if you're traveling 5mph or 65 mph, the drifting is obvious & pretty scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479836August 17, 2022
SUSPENSION, WHEELS, UNKNOWN OR OTHER
When driving down the interstate my 2019 jeep hit a small bump in the road. Front end started shaking violently. At first I thought I had blown a tire but tire pressure warning did not show on dashboard. I let off the gas and it ebbed till gone. I was going 70 miles an hour when it started. It was intermittent through out the day and started each day after
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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