Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11635132January 9, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
In the document (ZD8), although my VIN does not appear, I have unfortunately encountered the SAME EXACT problem. My Jeep first exhibited this issue back in 2022, and I managed to repair it at that time without being aware of the existing recall. As it stands, my vehicle is now at the dealership again, plagued by the SAME recurring issue. In trying to resolve this, I have tirelessly reached out to every dealership within a 75-mile radius of Katy. However, none of them have the requisite part(s) available in their inventory. To worsen the situation, I have been informed that I would be placed on an exceptionally lengthy waiting list. I strongly urge you to conduct a thorough reevaluation since it's apparent that this issue extends beyond the limited number of VINs currently covered in the document. At one distressing moment, this defect triggered a heart-stopping warning while I was driving on the highway: “Find a safe place to pull over; your vehicle is about to turn off.” Furthermore, this is the second occasion on which I have been compelled to address and replace the same issue. This situation is increasingly untenable, and it's vital that comprehensive action is taken to address this widespread problem rather than limiting focus to just the few VINs listed in file (ZD8).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634911January 8, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated while driving at approximately 35 MPH, the instrument cluster displayed all black. The contact later disconnected the battery terminals, cleaned the terminals, and restarted the vehicle. The contact stated that the instrument cluster remained black and the failure was persistent. The contact had researched online and related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was taken to a local dealer, who advised that the vehicle was not under any recalls. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634613January 7, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated that while attempting to start her vehicle, the instrument panel was dark. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to have the dealer apply for a goodwill assistance application which the dealer requested; however, the manufacturer denied the request. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632994December 29, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The sun visors break off and fall down, obscuring view of the road ahead. This happened on both sides after two years of ownership, was replaced under warranty, then broke apart two years later out of warranty. The dealership demands hundreds of dollars to fix PER visor. For the exorbitant price for a part that shouldn’t even wear out like that (or that quickly), the only alternative is to buy third party brackets to secure the visors instead. These brackets are not made or offered in any way by Jeep or Mopar. Broken visors on 2018-2024 models are a well-known and very common problem according to Jeep’s own service technicians and hundreds of other Jeep owners online. Jeep/Stellantis should be forced to issue a recall on the visors / install for free the necessary securing brackets and offer full refunds to any customers who already paid out of pocket to get their visors replaced at the dealership. The part/design itself is faulty and having them replaced without the addition of extra securing brackets only guarantees that they will break again in the future. Having the sun visor suddenly fall / hit you / dangle in front of your face while driving is an absolute safety hazard and it’s shocking that nothing has been proactively done by Jeep to address this concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632755December 27, 2024
ELECTRICAL SYSTEM
The instrument cluster stopped working while driving. The panel is now black with no vehicle information displayed. The vehicle matches the description for a recall that has already been issued, but this VIN was not included in the recall. The current recall should be expanded to include this VIN #.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631294December 17, 2024
STRUCTURE:BODY, ENGINE
1. Corrosion which is a Jeep/Mopar known issue - paint bubbles on the aluminum doors/hinges. No recall/fix. 2. Death Wobble: Also known as loosing control to steer the car. This is a huge issue with all stock and this has not been addressed yet. There are a lot of videos and cases out there to proof this case. 3. Coolant Reservoir leak: Recently there are 276 coolant reservoirs needed from Mopar for this car configuration. Information provided by a Jeep/Mopar parts service employee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631024December 16, 2024
BACK OVER PREVENTION
The contact owns a 2020 Jeep Wrangler. The contact stated while the vehicle was being operated, the digital screen blacked out and then showed a blue screen while shifting into reverse. The failure occurred occasionally. No warning light was illuminated. In addition, the contact stated that the failure became a consistent failure. The local dealer was contacted and advised the contact to detach the negative battery cable as a temporary repair; however, the failure reoccurred. The vehicle was not diagnosed or repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630823December 15, 2024
FUEL/PROPULSION SYSTEM
Smelling raw gas..took to mechanic and it has a cracked fuel line and bad connector on it ..it is pouring gas oit and has been undrivable for over 4 weeks it has the 2.0 liter motor In it ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630666December 14, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Loss of power. Vehicle went into limp mode. Codes P00AF, P24B1 and P1DB1. Vehicle only has 28,500 miles and is having constant electrical issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630311December 12, 2024
ELECTRICAL SYSTEM
My information cluster screen is blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630359December 12, 2024
VISIBILITY/WIPER
Both the driver side and passenger side sun visors became disconnected from the jeep making it impossible for it to be folded up or placed into position. I had to purchase aftermarket adaptors to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628932December 4, 2024
ELECTRICAL SYSTEM, STEERING
Steering wheel gets very hot and the steering wheel and steering column start to smoke. Burning smell is toxic. This is a safety issue that needs to be repaired by Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628199December 2, 2024
ELECTRICAL SYSTEM
I have a 2020 Jeep Wrangler Unlimited Sport. The instrument cluster on my Jeep had been flashing for awhile back in 2022 and finally went completely black in December 2022. I could not see my digital speed, gas, etc. I finally took it to the dealership in July of 2023 after saving money for the repair (since it was no longer under warranty) and it ended up being the instrument cluster that went bad. $1k + repair later and here we are with other Jeeps having the instrument cluster recalled when mine fell within the criteria but I have not received anything about a refund for the recall that we had to pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628169December 1, 2024
STEERING, WHEELS, UNKNOWN OR OTHER
While driving on a freeway, going over 40mph if I hit a bump or do not grip to my steering wheel very very tight the steering wheel gets wobbly, and starts shaking violently for a long period of time until I slow back down to under 30mph. Luckily traffic wasn’t too bad and I was able to safely do so. But it’s dangerous to slow down that much on the freeway, especially not having complete control over the steering wheel. Has happened multiple times, not just this once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627395November 26, 2024
UNKNOWN OR OTHER
My jeep tends to shake really bad when I get up to a speed of 70 mph and it’s scary. I think it’s called the death wobble and I believe I missed when there was a recall on it but no one really informed me much about it. I was hoping to please receive help. I have to drive it to get back and forth places for me and my son
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627510November 26, 2024
STEERING, SUSPENSION
When driving at freeway speeds, bumps in the road cause the "death wobble". This has occured on multiple occasions. The wobble remains until the jeep comes to a complete stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624710November 12, 2024
VISIBILITY/WIPER
The driver-side visor in my 2020 Jeep Wrangler Unlimited JL which has been repaired previously, continues to fall out of its bracket. This presents a significant safety risk while driving in bright conditions when the visor is unavailable to block/screen sunlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624230November 8, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
My Jeep wrangler required the instrument panel to be replaced due to failure. The entire console lighting went dark while I was driving. I had not information on my speed and it made me take my eyes off the road when I tried to figure out what happened I did not have an accident but my fear Jeep is not issuing a recall to all the vehicles affected. Notified them of the safety concern by in January of 2022. My vehicle was not issued in the recall and they would not cover the repair even though it was the instrument panel failure on my repair bill. I was unable to look at the mph. Submitted complaint to Jeep of instrument panel failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622434October 29, 2024
ENGINE
The vehicle on multiple occasions has "lunged" forward while the driver had foot on the brake and the vehicle was near an idle mode. The most recent occurrence happened on/about October 21, 2024. The incident was report to Jeep Customer Service and they opened ticket number 91301121. Jeep advises to have the vehicle diagnosed but refuses to pay for the diagnoses of to verify the vehicle is safe to drive. I have advised them the vehicle is unsafe since this has occurred on multiple occasions. The latest incident involved the vehicle lunging forward 18-24" before the operator could gain control of the vehicle. The vehicle nearly missed the garage door framing and another parked vehicle in the garage. Had there been a person in front of the vehicle, they would have bee hit and the same could easily happen if a pedestrian was crossing the street in front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622144October 27, 2024
STEERING, SUSPENSION
During highway speeds when terrain changes during a slight turn or just terrain changes in road jeep starts to shake and vibrate violently lasting a minute untill slowing down finally stops it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler