Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10065069March 29, 2004
VISIBILITY:WINDSHIELD
WHILE DRIVING 25 MPH REAR WINDSHIELD EXPLODED, SENDING BROKEN GLASS INTO THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065204March 26, 2004
UNKNOWN OR OTHER
CONSUMER WAS INCONVENIENCED WHEN SHE DROPPED HER VEHICLE OFF FOR REPAIRS BUT THE DEALER HAD RAN OUT OF PARTS. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064866March 25, 2004
STEERING:COLUMN
WHILE DRIVING 55 MPH THE STEERING COLUMN MALFUNCTIONED. AS A RESULT THE DRIVER LOSS CONTROL CAUSING THE VEHICLE TO ROLL OVER THREE TIMES LANDING ON IT'S ROOF. THE AIRBAG DEPLOYED UPON IMPACT. NO INJURIES REPORTED. THE CONSUMER STATES TWO WEEKS PRIOR TO THE COLLISION THE STEERING COLUMN EXPERIENCED PROBLEMS SUCH AS VIBRATION AND LOUD CLUNKING NOISES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10059324March 23, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE TURNING DURING RAINY WEATHER THE CONSUMER WOULD TEMPORALLY LOSE STEERING CONTROL. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *NM *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062483March 17, 2004
TIRES:SIDEWALL
ON SATURDAY (3/13/2004) WHILE TRAVELING ON I40, THE GOODYEAR TIRE ON THE REAR PASSENGER SIDE OF MY CAR BEGAN TO SMOKE AND LESS THAN 10 SECONDS LATER COMPLETELY DISINTEGRATED ALONG THE PERIMETER WHERE THE TREAD MEETS THE SIDE. I HAD MY CAR SERVICED BY A CHRYSLER DEALER ON 3/08/04 BEFORE DRIVING 130 MILES TO A CONFERENCE IN SPRUCE PINES, NC ON 3/10/04. IT WAS ON THE RETURN TRIP FROM SPRUCE PINES WHERE THE TIRE COLLAPSED. ALSO, AFTER THE TIRE WAS CHANGED I STOPPED (LESS THAN 10 MILES LATER) AND CHECKED THE AIR PRESSURE IN THE OTHER THREE TIRES AND THEY ALL SHOWED BETWEEN 35 AND 36 PSI OF PRESSURE. THIS INCIDENCE WAS NOT CAUSED BY UNDER-INFLATIOIN AS SUGGESTED BY A LOCAL GOODYEAR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062392March 17, 2004
SEAT BELTS:REAR/OTHER
BOTH REAR SEAT BELTS WERE SHREDDING AFTER VERY LITTLE USE AND HAD TO BE REPLACED UNDER WARRANTY. IT APPEARS THE PLASTIC HOUSING OF THE SEAT BELT RETRACTOR IS TOO SHARP AND THE BELT RUBS AGAINST IT WHEN USED CAUSING DAMAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057607March 17, 2004
STEERING
WHEN TURNING CORNERS THE VEHICLE'S STEERING WHEEL BE CAME VERY STIFF AS IF THERE WASN'T ANY POWER STEERING. THIS PROBLEM HAS OCCURRED AT LEAST SEVEN TIMES. THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER IS AWARE OF THE PROBLEM. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062007March 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON TUES. MARCH 9TH, I WAS DRIVING STRAIGHT GOING SLOWLY IN A PARKING GARAGE WHEN MY CAR MADE A GRINDING NOISE AND WOULD BARELY DRIVE. TO MAKE A LONG STORY SHORT, WHEN THE TOW TRUCK DRIVER FROM AAA ARRIVED AND TRIED TO DRIVE MY 2003 LIMITED JEEP LIBERTY THE FRONT LEFT SIDE OF THE CAR COLLAPSED ON THE FRONT LEFT TIRE. EVERYTHING THAT HOLDS THE WHEEL TO THE CAR HAD SEPERATED. THE DEALERSHIP SAID THEY HAD NEVER HEARD OF ANYTHING LIKE THIS HAPPENING. HOWEVER, I THEN CHECKED OUT THIS SITE & SAW THE RECALL FROM NOV. 4 2003 ON MY LIBERTY. THE RECALL I NEVER RECEIVED. WHEN I CALLED THE SERVICE DEPT. LATER THAT DAY TO INQUIRE ABOUT THE STATUS OF MY CAR I DROPPED OFF THE NIGHT BEFORE, I MENTIONED THE RECALL. THE WOMAN I SPOKE WITH SAID SHE JUST FOUND OUT ABOUT THE RECALL. WHEN I ASKED WHY I HADN'T RECEIVED THE RECALL SHE SAID "SOMETIMES THEY MAY BE MAILED OUT IN INCREMENTS SO NOT TO INUNDATE THE DEALERS". WELL THE RECALLS WERE SENT OUT DEC. 15TH, 2003, THIS EVENT OCCURED TUES., MARCH 9TH 2004. AFTER 2 DAYS AT THE DEALERSHIP MY CAR WAS FINALLY LOOKED AT. THEY SAID THE LOWER BALL JOINT HAD SEPERATED. *AK PHONE CALL UPDATE: THE CONSUMER'S PHONE NUMBER IS NO LONGER IN SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060571March 6, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I OWN A 2003 JEEP LIBERTY THAT WAS PURCHASED IN FEBRUARY, 2003 AND CURRENTLY HAS 10,000 MILES ON IT. IT HAS STALLED 9 TIMES OVER THE LAST YEAR. THE STALLING OCCURS AT SPEEDS ANYWHERE FROM IDLE TO 65 MILES AN HOUR. IT HAS SERVICED BY TWO DIFFERENT DEALERSHIPS ON SIX DIFFERENT OCCASIONS. THEY HAVE BEEN UNABLE TO FIND THE PROBLEM. IT IS CURRENTLY NOT DRIVABLE AND IS SITTING AT A DEALERSHIP IN STAMFORD, CT. THE LAST INCIDENT TOOK PLACE WHILE DRIVING AT 65 MILES AN HOUR ON I-95. THE CAR BEGAN TO JERK AND EVENTUALLY STALLED LEAVING ME WITHOUT STEERING AND PUTTING MY FAMILY AT GREAT RISK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061443March 5, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THERE WAS VIBRATION IN THE FRONT END WHEN SPEED EXCEEDED 40 MPH. DEALERSHIP INSPECTED VEHICLE, BUT COULDN'T LOCATE THE CAUSE OF THE VIBRATION. A WEEK LATER, WHILE DRIVING ON THE HIGHWAY FRONT LEFT WHEEL NUT FLEW OFF AND HIT THE GRILL. ON ANOTHER OCCASION THE FRONT LEFT TIRE FELL OFF WHILE REVERSING. VEHICLE WAS TAKEN BACK TO DEALERSHIP, AND DEALERSHIP REPLACED THE BALL JOINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061461March 5, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
WHILE DRIVING 55 MPH VEHICLE STALLED. ENGINE CHECK LIGHT FLASHED ON THE DASHBOARD. DRIVER TRIED TO RESTART VEHICLE BUT WAS UNABLE TO DO SO. DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED A FUEL INJECTOR. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10053833February 26, 2004
VEHICLE SPEED CONTROL, AIR BAGS
WHILE PULLING OUT OF A PARKING AREA GAS PEDAL BECAME STUCK TO THE FLOOR. VEHICLE ACCELERATED, AND THE CONSUMER LOST CONTROL, AND STRUCK A TREE. AFTER STRIKING THE TREE VEHICLE STRUCK AN ABUTMENT HEAD ON AND FLIPPED COMPLETELY OVER. CONSUMER SUFFERED MINOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE POLICE DID RESPOND TO THE ACCIDENT. *AK THE AIR BAGS DID NOT DEPLOY UPON IMPACT. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10059680February 24, 2004
WHEELS
POORLY DESIGNED WHEELS/RIMS HELD MUD, ICE, SNOW ETC. IN OR NEAR THE VALVE STEMS. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059229February 17, 2004
UNKNOWN OR OTHER
SERVICE DEPT. UNABLE TO DUPLICATE THE CONSUMER'S MANY COMPLAINTS, THEREFORE NO REPAIRS WERE PERFORMED. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059186February 17, 2004
SERVICE BRAKES, HYDRAULIC, AIR BAGS
WHILE DRIVING 50 MPH VEHICLE LOST CONTROL WITHOUT WARNING. WHEN CONSUMER APPLIED THE BRAKES VEHICLE SURGED FORWARD INTO A GUARD RAIL. AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED BACK INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10057699February 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE SUDDENLY LAUNCHED FORWARD WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. VEHICLE WAS SERVICED SEVERAL TIMES, AND DIAGNOSTIC TESTS WERE PERFORMED BEFORE THE DEALERSHIP LOCATED THE CAUSE OF THE PROBLEM. TRANSMISSION WAS BAD AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056525February 4, 2004
TIRES:SIDEWALL, TIRES
WRANGLER ST 215 75R 16 TIRE FAILURE. NO NAILS OR OTHER HAZARD DAMAGE APPARENT. SIDEWALL SPILT FROM BEAD TO TREAD. HIGHWAY SPEED TO 30 MPH WHEN BLOWOUT OCCURRED. TIRE WAS OEM ON 2003 JEEP LIBERTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056486February 3, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SERVICE BRAKES, AIR:ANTILOCK
I WAS DRIVING DOWN A 2 LANE COUNTRY ROAD, WITHIN SPEED LIMIT, ROAD CONDITIONS EXCELLENT. I HAVE A PRISTINE DRIVING RECORD. I ROUNDED A BEND AND WAS APPROACHING THE STRAIGHTAWAY AND ALTHOUGH I STEERED TO STRAIGHTEN THE VEHICLE, MY JEEP CONTINUED TO GO TO THE RIGHT. I TURNED THE WHEEL HARDER TO CORRECT THE DIRECTION AND THE JEEP VEERED TO THE LEFT INTO THE ONCOMING TRAFFIC LANE. I MANAGED TO GET THE CAR BACK TO THE RIGHT SIDE OF THE ROAD, BUT THE CAR HIT THE GULLY ON THE SIDE OF THE ROAD AND CRASHED INTO A TREE STUMP. ALTHOUGH I APPLIED THE BRAKES THE CAR FELT LIKE IT SKIDDED TO THE RIGHT AND THE ANTILOCK BRAKES DIDN'T ENGAGE. WHEN I CRASHED INTO THE SIDE OF THE ROAD I BROKE THE FRONT WHEEL AND DAMAGED THE REAR WHEEL, BROKE THE LOWER CONTROL ARM, DAMAGED THE SUSPENSION AND STEERING KNUCKLE, AND DID SOME BODY DAMAGE. WHEN I QUERIED THE DEALER ABOUT HOW THIS COULD HAPPEN, THEY SAID THEY KNEW OF NO DEFECTS ON THE 2003 LIBERTY. AFTER FINDING THE INFORMATION ON THE INTERNET ABOUT THE LOWER CONTROL ARM/BALL JOINT RECALL, AND CALLING THE DEALER AGAIN WITH THIS INFO, THE DEALER SAID, OH YEAH, THEY KNEW ABOUT THAT, BUT "DON'T PAY MUCH ATTENTION TO RECALLS." I HAD THE CAR SERVICED BY MY DEALERSHIP ON 12/16/03, THE DAY AFTER THE RECALL NOTICES WERE SUPPOSEDLY SENT TO CUSTOMERS (I STILL HAVEN'T RECEIVED ONE AS OF 2/3/03), BUT THEY NEVER MENTIONED THE RECALL OR SCHEDULED THE REPLACEMENT OF THE DEFECTIVE PART. I AM AVAILABLE FOR CONTACT IF THERE ARE OTHERS OUT THERE WHO HAVE EXPERIENCED SIMILAR FAILURES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10057190January 30, 2004
VEHICLE SPEED CONTROL
UPON SHIFTING VEHICLE OUT OF PARK INTO DRIVE VEHICLE ACCELERATED AT HIGH RATE OF SPEED. CONSUMER TURNED IGNITION SWITCH OFF TO COME TO A STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056066January 29, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DEALERSHIP HAD THE PART TO PERFORM LOWER BALL JOINT RECALL 03V46000 REPAIRS SINCE THE BEGINNING OF JANUARY, BUT THE MANUFACTURER HAD NOT SENT DEALERSHIP THE TOOLS NEEDED TO INSTALL THE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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