Infiniti QX80 Complaints

139 consumer complaints on file.

#11093310May 11, 2018
UNKNOWN OR OTHER
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091089April 30, 2018
SERVICE BRAKES
I WAS DRIVING DOWN BACK STREET AND APPLIED BRAKES DUE TO A STOP SIGN AHEAD OF ME AND MY VEHICLE DID NOT STOP. I WAS IN TOTAL SHOCK AT THE TIME OF THE ACCIDENT AND COULD NOT BELIEVE I REAR ENDED ANOTHER VEHICLE. THE DATE OF THE ACCIDENT WAS 2/9/2018. AFTER SPEAKING WITH TWO OF MY OTHER FRIENDS WEEKS LATER. MY FRIEND THAT OWNER A NISSAN MURANO REAR ENDED ANOTHER CAR WHEN SHE APPLIED THE BRAKES. MY OTHER FRIEND WHO OWNS AN INFINITY HAD HER VEHICLE IN THE SHOP FOR BRAKING PROBLEMS. TO ME THIS SEEMS A LITTLE IRONIC IF YOU ASK ME. *DSY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091090April 30, 2018
ENGINE
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL THE FREON TO RUN OUT OF THE CAR. MIND YOU THE CAR HAS NOT BEEN IN ANY ACCIDENTS AND YOU CAN HEAR IF YOUR CAR IS IT BY A ROCK AND NONE OF THAT HAS HAPPENED. SOME FAMILY FRIENDS WITH THE SAME CAR HAD THE SAME ISSUE WITH THEIR CAR AND WAS TOLD IT WAS HIT BY A ROCK ALSO. HOW LIKELY IS THAT TO HAPPEN, NEED TO INVESTIGATE INFINITI FOR POOR COOLANT LINES AND CHARGING CUSTOMERS FOR ITEMS THAT SHOULD BE UNDER WARRANTY. WAS TOLD REPAIRS WILL COST $1200 AND CAR IS STILL UNDER WARRANTY WITH LESS THAN 21000 MILES. CALLED INFINITI TO COMPLAIN AS OTHERS HAVE AND WAS ONLY GIVEN A REFERENCE NUMBER AND TO WAIT FOR A CALLBACK. OTHERS HAVE BEEN MADE TO PAY FOR REPAIRS AND THIS IS HAPPENING WAY TOO OFTEN AND INFINITI NEEDS TO STEP UP AND OWN THEIR DEFECTIVE PART AND STOP PASSING THE EXPENSE ON TO CUSTOMERS. SHAME ON THEM. POOR CUSTOMER SERVICE AND CUSTOMER RELATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046075November 14, 2017
VISIBILITY/WIPER
SUN VISOR ON DRIVER'S SIDE IS NOT WORKING PROPERLY. IT WILL NOT STAY IN ANY POSITION I SET IT TO. IT HANGS DOWN. IT IS A SAFETY HAZARD BECAUSE IT BLOCKS MY ABILITY TO SEE LONG DISTANCES. I CHECKED ON THE REPLACEMENT COST & IT'S AROUND $400! WE BUY HIGH END VEHICLES BECAUSE WE DON'T EXPECT THIS SORT OF PROBLEM WITHIN 3 YEARS OF PURCHASE. IT HAPPENED WHEN I TURNED IT DOWN TO BLOCK THE SUN. I HEARD A LOUD SQUEAK & IT WILL NO LONGER HOLD THE POSITIONS IT SHOULD. IT IS DANGEROUS. IS THIS A PROBLEM OTHERS ARE EXPERIENCING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949979February 7, 2017
AIR BAGS
THE PASSENGER SIDE AIRBAG OCCUPANT SENSOR DOES NOT RECOGNIZE OCCUPANTS CONSISTENTLY. IT WORKS FOR SOME OCCUPANTS SOMETIMES, AND AT OTHER TIMES IT DOESN'T RECOGNIZE THE SAME OCCUPANTS. SHIFTING IN THE SEAT SOMETIMES HAS AN EFFECT AND SOMETIMES DOESN'T. IT HAS BEEN TO THE SELLING DEALER WITH THIS COMPLAINT BUT THE SELLING DEALER STATES IT IS WORKING CORRECTLY. I'VE ATTACHED A PICTURE OF MY 16YO DAUGHTER SITTING IN THE SEAT WHERE YOU CAN SEE THE LIGHT IS ILLUMINATED INDICATING THAT THE AIRBAG IS OFF. SHE MEETS THE WEIGHT LIMIT STATED BY THE DEALER THAT SHOULD TRIGGER THE AIRBAG TO BE ON. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943840January 9, 2017
ENGINE
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING THE HOSE TO RUB AGAINST THE COOLING FAN BLADE AND SEVERING IT CAUSING ALL COOLANT TO LEAK. INFINITI WILL NOT REIMBURSE US FOR RENTAL CAR COSTS, DESPITE THE CAUSE BEING FACTORY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903255September 2, 2016
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS VEHICLE HAS AN ISSUE WITH UNCONTROLLED ACCELERATION WHEN I FIRST TAKE OFF. WITH MY BRAKE PEDAL APPLIED THE ENGINE RPM IS APPROX. 550, WHICH IS IN SPECS. AS SOON AS I RELEASE THE BRAKES THE RPM JUMPS TO 1100 RPM AND THE VEHICLE TAKES OFF ON IT'S ON. MY VEHICLE HAS BEEN TO THE DEALER TWICE FOR THIS PROBLEM AND THEY SAY THEY CAN'T HELP ME, MY FIRST EXPERIENCE I ALMOST REAR ENDED THE VEHICLE IN FRONT OF ME. THIS AN ISSUE THAT NEEDS ADDRESSED. STREET CONDITIONS, WEATHER CONDITIONS DON'T MAKE A DIFFERENCE, AND HAS DONE IT SINCE I PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897481August 21, 2016
SERVICE BRAKES
THIS VEHICLE HAS A CRASH AVOIDANCE SYSTEM THAT HAS TO BE TURNED ON, I THINK IT SHOULD TURN WHEN THE VEHICLE IS STARTED LIKE FCA,GM,FORD AND THE BENDIX SYSTEM WE HAVE IN HD TRUCKS. THE DEALER IS NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838147February 25, 2016
SUSPENSION
IN A CITY STREER I HAVE PROBLEM IN REAR SUSPENSION WITH THE LOWER CONTROL ARM LEFT SIDE, WITHOUT ANY KNOCK THIS PART WAS BROKEN, THE CAR DONT HAVE ANY KNOCK OR DAMAGE ON TIRES, OR OTHER PLACE ALREADY THIS PART, I HAVE TO CONTINUE DRIVING AND THE DUST WAS BROKEN TOO, IF YOU WATCH THE LOWER ARM YOU CAN SEE THAT THE WELD IS BROKEN, ALL THE LINE OF WELD WAS BROKEN WITHOUT ANY KNOCK OR OTHER SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749710August 19, 2015
AIR BAGS
PICKED UP THE VECHICLE ON THE AFTERNOON OF JUNE 23 2015. ON THE WAY HOME THE AIR BAG WARNING LIGHT FLASHED SO WE RETURNED TO THE DEALERSHIP. THEY DID SOMETHING AND STTED IS WAS ALOOSE WIRE. NEXT DAY (ON A TRIP) THE AIR BAG LIGHT STARTED FLASHING AGAIN. RETURNED THE VECHICLE TO THE DEALER FOR THREE DAYS AND WAS TOLD SOME PARTS WERE REPLACED. TWO DAYS LATER AIR BAG LIGHT WAS ON AGAIN. RETURNED TO THE DEALER (THIRD TIME) THEY COULD NOT FIND DETAIL OF FAULT EVEN THOUGH THE LIGHT WAS OBVIOUSLY FLASHING. THEY SAID THEY WOULD CONTACT INFINITY AND GET TECHNICAL HELP BUT THAT THE VEHICLE WAS SAFE. AFTER THREE DAYS I AGAIN CALLED AND THEY SAID THEY WERE STILL WAIYING FOR A CALL BACK BUT TO BRING THE VECHICLE IN. THIS WAS ON AUGUST 13 2015 IT IS NOW AUGUST 19 AND MY VECILE IS STILL AT THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715893May 12, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
DRIVING DOWN A CITY STREET AT ABOUT 25-30 MPH WITH NO CARS IN CLOSE PROXIMITY IN FRONT OF VEHICLE. HEARD THREE QUICK BEEPS AND THEN THE CAR SUDDENLY STOPPED IN THE MIDDLE OF THE STREET. MOVED FOOT FROM GAS PEDDLE TO THE BRAKE TO FIND THE BRAKE TO THE FLOOR. NO INJURIES OR DAMAGE WAS SUSTAINED. THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALER WHERE THEY CAN NOT DUPLICATE THE PROBLEM. INFINITI CONSUMER AFFAIRS DEPARTMENT WAS CONTACTED. THEY AGREED WITH DEALER THAT IT COULD NOT BE DUPLICATED. COULD NOT TELL US IF SIMILAR COMPLAINTS HAVE BEEN FILED REGARDING THE FEB SAFETY FEATURE OF THE QX80. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715885May 12, 2015
UNKNOWN OR OTHER, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY COLLISION FEATURE TO GO OFF. LUCKILY THERE WAS NO ONE CLOSE ENOUGH BEHIND US TO REAREND US, ALTHOUGH I'M CERTAIN THE DRIVER WONDERED WHY WE SLAMMED ON OUR BREAKS IN THE MIDDLE OF THE STREET. THANKFULLY WE HAD ALREADY GOT OFF OF I80 WHERE OUR SPEEDS RANGED UP TO 70 MPH. THE DEALERSHIP CURRENTLY HAS THE CAR AND CLAIMS THEY CAN NOT FIND ANY ISSUES, I'M FEARFUL OF GETTING BEHIND THE WHEEL AND TAKING ANY CHANCES OF IT HAPPENING AGAIN. THE GENERAL MANAGER ASKED IF IT WERE RAINING HARD WHEN THE INCIDENT OCCURRED.....THIS MAKES ME EVEN LESS CONFIDENT IN THIS SAFETY FEATURE. THE OTHER SUGGESTION WAS AN OBJECT IN THE ROAD. IF THE FEB IS ET OFF BY RAIN OR A SMALL OBJECT IN THE ROAD THAT IS NOT VISIBLE TO THE EYE, THAT IS NOT A SAFETY FEATURE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703306April 2, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT BELIEVED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE SITUATION. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/14/15*CN THE CONSUMER STATED THE DEALER CORRECTED THE PROBLEM IN LATE MAY. UPDATED 01/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692475March 9, 2015
FUEL SYSTEM, GASOLINE
2014 INFINITI QX80. CONSUMER WRITES IN REGARDS TO FUEL SMELL IN VEHICLE AND RECEIVED RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692602March 6, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692314March 5, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2014 INFITINI QX80. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680898February 3, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680498February 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664783December 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 INFINITY QX80. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL FROM THE ENGINE GASKETS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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