Infiniti QX50 Service Bulletins

314 manufacturer communications on file.

May 22, 2019•Document ID: 10161388
Service Bulletin/Repair Instructions
LANE DEPARTURE: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL
Mfr Comm. #:
ITB19-013
Date Added:
June 24, 2019
Manufacturer:
INFINITI
Summary
AEB WARNING LIGHT BLINKING This bulletin applies only to vehicles equipped with a lane camera. SERVICE INFORMATION If the AEB warning light is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: - When contamination or foreign material adhere to the lane camera viewing window on the windshield - When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield - When the lane camera viewing window on the windshield is temporarily fogged up NOTE: - If DTCs are present in any of the following related systems: - Laser/Radar, - ICC/ADAS, or - Lane Camera, Refer to the related Electronic Service Manual (ESM) for diagnosis. - Refer to the following pages for further information.
Associated Products (21)
2019 Infiniti Q50 2019 Infiniti Q70 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q70 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q70 2017 Infiniti QX60 2017 Infiniti QX80 2016 Infiniti Q50 2016 Infiniti Q70 2016 Infiniti QX60 2016 Infiniti QX80 2015 Infiniti Q50 2015 Infiniti Q70 2015 Infiniti QX60+ 1 more
Associated Documents
- Download MC-10161388-0001.pdf↗
May 3, 2019•Document ID: 10161387
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
ITB19-012
Date Added:
June 24, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; MIL ON WITH DTC P0448 IF YOU CONFIRM The Malfunction Indicator Light (MIL) is ON with DTC P0448 (EVAP canister vent control valve) stored. ACTION Reprogram the ECM, if applicable.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10161387-0001.pdf↗
April 4, 2019•Document ID: 10160177
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Mfr Comm. #:
ITB19-009
Date Added:
May 20, 2019
Manufacturer:
INFINITI
Summary
INTELLIGENT KEY DOES NOT WORK AFTER BATTERY REPLACEMENT SERVICE INFORMATION If the Intelligent Key of an APPLIED VEHICLE does not work after replacing the battery, inspect the positive (+) terminals. If the battery side of the Intelligent Key is held by pinching down on the terminals while removing the battery, it is possible to bend the terminals down far enough that they will not touch the contacts on the other half of the Intelligent Key. If the terminals are found to be bent down, pry them back up so that they will come in contact with the other half of the Intelligent Key?s contacts. - Refer to the photos on the following pages.
Associated Products (4)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti QX50 2019 Infiniti QX60
Associated Documents
- Download MC-10160177-0001.pdf↗
April 2, 2019•Document ID: 10160176
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
ITB19-008
Date Added:
May 20, 2019
Manufacturer:
INFINITI
Summary
EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
Associated Products (221)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60+ 201 more
Associated Documents
- Download MC-10160176-0001.pdf↗
March 19, 2019•Document ID: 10158422
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
ITB18-041b
Date Added:
April 15, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10158422-0001.pdf↗
February 28, 2019•Document ID: 10155156
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL; EQUIPMENT; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
ITB19-005
Date Added:
March 25, 2019
Manufacturer:
INFINITI
Summary
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with INFINITI InTouch (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with INFINITI InTouch?, has the abillity to trigger specific customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to that key, and each Intelligent Key for a specific vehicle may have different settings stored. EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent Key. Each driver may adjust their preferred vehicle settings differently. If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the following perceived issues might be reported by the customer(s). - Radio ? Presets are lost or change - Clock ? Settings are not showing the correct time due to day-light savings or the selected region (time zone) - HVAC ? Controls are set differently - Navigation ? Settings suddenly altered If any of these perceived issues are present: - Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so, verify that each key?s settings are different. NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
Associated Products (20)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti QX30 2017 Infiniti QX60 2016 Infiniti Q50 2015 Infiniti Q50 2014 Infiniti Q50
Associated Documents
- Download MC-10155156-0001.pdf↗
February 22, 2019•Document ID: 10155154
Service Bulletin/Repair Instructions
ENGINE
Mfr Comm. #:
ITB19-003
Date Added:
March 25, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; SPARK KNOCK IF YOU CONFIRM: A spark knock or knocking type noise coming from the engine under a low RPM/high load driving pattern (alternatively, ?at low speeds?) AND There are no DTCs stored in the ECM and/or TCM. ACTION 1. Reprogram the ECM, if applicable. 2. Inform the customer that premium gasoline is recommended.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10155154-0001.pdf↗
February 4, 2019•Document ID: 10155152
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; EQUIPMENT
Mfr Comm. #:
ITB16-012b
Date Added:
March 25, 2019
Manufacturer:
INFINITI
Summary
INTELLIGENT KEY BUTTONS INOPERATIVE BUT REQUEST SWITCHES WORK This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (15)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti QX50 2019 Infiniti QX60 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti QX60 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti QX60 2016 Infiniti Q50 2016 Infiniti QX60 2015 Infiniti Q50 2015 Infiniti QX60 2014 Infiniti Q50
Associated Documents
- Download MC-10155152-0001.pdf↗
January 29, 2019•Document ID: 10152991
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
ITB17-042b
Date Added:
February 19, 2019
Manufacturer:
INFINITI
Summary
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Associated Products (76)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60+ 56 more
Associated Documents
- Download MC-10152991-0001.pdf↗
January 29, 2019•Document ID: 10152989
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
ITB13-044g
Date Added:
February 19, 2019
Manufacturer:
INFINITI
Summary
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
Associated Products (71)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60+ 51 more
Associated Documents
- Download MC-10152989-0001.pdf↗
January 24, 2019•Document ID: 10152987
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
ITB12-011m
Date Added:
February 19, 2019
Manufacturer:
INFINITI
Summary
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (35)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX60 2017 Infiniti QX80 2016 Infiniti Q50+ 15 more
Associated Documents
- Download MC-10152987-0001.pdf↗
January 17, 2019•Document ID: 10153012
Service Bulletin/Repair Instructions
UNKNOWN OR OTHER
Mfr Comm. #:
PC677 QX50 - DCU
Date Added:
February 19, 2019
Manufacturer:
INFINITI
Summary
Display Control Unit (DCU) Software Update Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a quality action to update the Display Control Unit (DCU) software on 5,044 specific 2019 INFINITI QX50 vehicles in new vehicle inventory. The current software may allow the DCU system to slow down or freeze when a call is initiated using voice recognition while the phone menu was displayed on the upper screen. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. INFINITI requests retailers to remedy all affected inventory vehicles prior to sale to ensure client satisfaction. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History - Open Campaigns I.D. PC677 ? Refer to IPSB 15-286 for additional information ? Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to update the Display Control Unit (DCU) software. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. ***** Retailer Responsibility ***** It is the retailer's responsibility to check Service Comm or DBS National Service History - Open Campaign using the appropriate campaign I.D. for the quality action on each affected vehicle currently in new vehicle inventory. INFINITI requests retailers to perform this remedy on new vehicles in inventory prior to sale to ensure client satisfaction.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10153012-0001.pdf↗
January 15, 2019•Document ID: 10152993
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL
Mfr Comm. #:
ITB19-002
Date Added:
February 19, 2019
Manufacturer:
INFINITI
Summary
2018-2019 INFINITI VEHICLES; DISPLAY CONTROL UNIT SERVICE INFORMATION SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an APPLIED VEHICLE for any reason, follow the steps in the Service Procedure to: - Confirm proper diagnosis and repair with TECH LINE to obtain DCU order approval, then place the order with DENSO. NOTE: The DCU order approval process does not apply to 2017 model year and earlier models. TECH LINE authorization is not needed for 2017 model year and earlier models. - Configure the Multi AV system. - 2018-2019 QX30 vehicles only: Register the replacement DCU. DCU registration is necessary whether or not the vehicle has an active Infiniti InTouch Apps subscription. NOTE: The original DCU must be installed in the vehicle while performing part of this procedure. DO NOT remove the original DCU until instructed.
Associated Products (13)
2019 Infiniti Q50 2019 Infiniti Q60 2019 Infiniti Q70 2019 Infiniti QX30 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX60 2018 Infiniti QX80
Associated Documents
- Download MC-10152993-0001.pdf↗
December 19, 2018•Document ID: 10153548
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
ITB18-041a
Date Added:
February 25, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10153548-0001.pdf↗
December 13, 2018•Document ID: 10153550
Service Bulletin/Repair Instructions
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Mfr Comm. #:
ITB18-044
Date Added:
February 25, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; INSPECTING FOR REFRIGERANT LEAKS SERVICE INFORMATION When inspecting the Air Conditioning (A/C) system in the applied vehicle for refrigerant leaks, some of the refrigerant connections may be difficult to see. - See Figure 1 on the next page for areas that should be inspected whenever the A/C system is inspected for refrigerant leaks.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10153550-0001.pdf↗
December 12, 2018•Document ID: 10153549
Service Bulletin/Repair Instructions
STEERING:AUTOMATED/ADAPTIVE STEERING
Mfr Comm. #:
ITB18-043
Date Added:
February 25, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; DIRECT ADAPTIVE STEERING PULL AND STEERING WHEEL OFF-CENTER AT ENGINE START IF YOU CONFIRM While driving in a straight line on a smooth and flat road: - The steering wheel is off-center, And - The steering wheel returns to center and the vehicle begins to pull, when the driver?s grip on the steering wheel is relaxed. ACTION 1. Confirm that the steering wheel is indexed correctly. 2. Confirm that the steering shaft is indexed correctly. 3. Perform Direct Adaptive Steering (DAST) Calibration.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10153549-0001.pdf↗
December 2, 2018•Document ID: 10153547
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
ITB18-041
Date Added:
February 25, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; AUDIO SYSTEM WILL NOT TURN ON AND/OR SCREENS FREEZE UP AFTER HANGING UP A PHONE CALL IF YOU CONFIRM There is no audio, and the audio controls do not turn the radio/audio ON. and/or Both screens freeze up after hanging up a phone call. - The phone call was initiated with Voice Recognition while the phone menu was displayed on the upper screen. NOTE: These conditions can be temporarily resolved by pressing and holding down the Volume/Audio ON/OFF button for 5-10 seconds. ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table A on page 4. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10153547-0001.pdf↗
November 28, 2018•Document ID: 10152503
Service Bulletin/Repair Instructions
EQUIPMENT; ENGINE
Mfr Comm. #:
Revision 1-IEVAP
Date Added:
January 7, 2019
Manufacturer:
INFINITI
Summary
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Associated Products (114)
2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX60 2017 Infiniti QX70 2016 Infiniti Q50 2016 Infiniti Q70 2016 Infiniti QX50 2016 Infiniti QX60 2016 Infiniti QX70 2016 Infiniti QX80 2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50+ 94 more
Associated Documents
- Download MC-10152503-0001.pdf↗
November 28, 2018•Document ID: 10152502
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Mfr Comm. #:
ITB17-026b
Date Added:
January 7, 2019
Manufacturer:
INFINITI
Summary
INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
Associated Products (114)
2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX60 2017 Infiniti QX70 2016 Infiniti Q50 2016 Infiniti Q70 2016 Infiniti QX50 2016 Infiniti QX60 2016 Infiniti QX70 2016 Infiniti QX80 2015 Infiniti Q40 2015 Infiniti Q50 2015 Infiniti Q60 2015 Infiniti Q70 2015 Infiniti QX50 2015 Infiniti QX60 2015 Infiniti QX70 2015 Infiniti QX80 2014 Infiniti Q50+ 94 more
Associated Documents
- Download MC-10152502-0001.pdf↗
November 14, 2018•Document ID: 10152505
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
ITB18-038
Date Added:
January 7, 2019
Manufacturer:
INFINITI
Summary
2019 QX50; IPDM E/R CONFIGURATION AFTER UNIT REPLACEMENT SERVICE INFORMATION When replacing the IPDM E/R, for any reason, it must be configured to function properly. Use CONSULT-III plus (C-III plus) Re/programming, Configuration to write (configure) the correct Type ID into the IPDM E/R. For convenience, the configuration procedures (Read/Write and Manual) are provided in this bulletin with C-III plus screens. NOTE: - The vehicle will not start until IPDM E/R configuration is done. - The correct Type ID for configuration is based on vehicle options. - The part number externally marked on the IPDM E/R case is not the Type ID. - The Type ID can only be read through Re/programming, Configuration function of the C-III plus. - IPDM E/R configuration (Type ID) cannot be read through Work Support > ECU Identification. This will only show the part number that is marked on the outside of the case.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10152505-0001.pdf↗

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