Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#10885713July 18, 2016
POWER TRAIN
I JUST PURCHASED THIS VEHICLE A MONTH AGO AND ON NUMEROUS OCCASIONS THE ENGINES REVS BUT IT WONT DRIVE. ALWAYS HAPPENS WHEN I'M AT A STOP OR IN STOP AND GO TRAFFIC. I WAS ALMOST REAR ENDED BECAUSE AN APPROACHING CAR DIDN'T SEE ME STOPPED AT THE LIGHT BUT I COULD NOT GO. I TRIED TURNING OFF AND ON, PUTTING INTO REVERSE AND NOTHING. AGAIN THE ENGINE REVS, SOUNDS LIKE ITS NOT IN GEAR. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS ADDRESSED. SOMEONE IS GOING TO GET KILLED. THE PROBLEM RESOLVES ITSELF USUALLY AFTER A FEW MINUTES BUT IT LEAVES YOU STUCK IN TRAFFIC. THE DRIVE TRAIN, TRANSMISSION, ETC MUST BE DEFECTIVE! I HAVE 3600 MILES ON THE CAR. I TOOK IT TO THE DEALER AND THEY COULD REPLICATE THE PROBLEM (OF COURSE!). VERY LITTLE POWER AND LETS YOU GET TO ABOUT 20 MILES PER HOUR - VERY DANGEROUS! I'VE READ ONLINE ABOUT NUMEROUS OTHER PEOPLE THAT HAVE THE SAME ISSUE - PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885728July 18, 2016
POWER TRAIN
DCT TRANSMISSION HESITATES OFF THE LINE ON NORMAL ACCELERATION; EVERY TIME YOU TAKE OFF FROM A DEAD STOP. VERY IRRITATING, NEVER SURE OF A QUICK SMOOTH ACCELERATION. IF YOU ROLL TO ALMOST A STOP THEN ACCELERATE BRISKLY, CLUTCHES WILL HESITATE BEFORE ENGAGING SEVERAL SECONDS, THEN GRAB CAUSING THE CAR TO LUNGE. SEVERAL TIMES A MONTH - I BOUGHT THE CAR NEW, NOW HAS 10K MILES. WHEN SITTING STILL AT RED LIGHT, THEN ACCELERATE SLOWLY NOTHING HAPPENS -THIS IS LIKE YOU ARE IN NEUTRAL. I HAVE TO PHYSICALLY KNOCK THE GEAR SHIFT IN LOW THEN BACK TO DRIVE, ETC., TO FINALLY GET THE CLUTCHES TO ENGAGE.-I HAVE HAD TO GET OUT OF THE CAR AND WAVE PEOPLE AROUND SEVERAL TIMES. DEALER SAID NORMAL FOR DCT NOTHING NOW CAN BE DONE BUT HYUNDAI IS TRYING TO COME UP WITH A SOFT-WARE FIX. THEY HAVE DONE ONE ALREADY BUT NO FIX AND CAR VIBRATES-CONSUMER REPORTS TALKS ABOUT THIS ON LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885341July 17, 2016
POWER TRAIN
AFTER COMING TO A COMPLETE STOP AT TRAFFIC LIGHT STARTED TO PROCEED WHEN LIGHT CHANGED. CAR WOULD NOT MOVE AND ACTUALLY ROLLED BACKWARD A BIT AFTER RELEASING BRAKE. RPM'S INCREASED WITH DEPRESSION OF GAS PEDAL BUT CAR WOULD NOT MOVE. IT TOOK A MORE THAN 10 SECONDS FOR THE TRANSMISSION TO ENGAGE BUT EVEN THEN IT WAS BARELY ENGAGING (CAR WOULD BARELY MOVE). TERRIBLY SCARY MOMENT ON A BUSY HIGHWAY DURING RUSH HOUR. MY WIFE AND I DO NOT FEEL SAFE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885263July 16, 2016
POWER TRAIN
WHILE AT A RED LIGHT WAITING TO MAKE A LEFT TURN PRESSED THE GAS AND ENGINE JUST REVED TO ABOUT 5000 RPM WITH NO MOVEMENT. CAR WAS IN DRIVE TRIED AGAIN CAR REVED AGAIN AND SUDDENLY STARTED MOVING. THIS VEHICLE IS DANGEROUS AND I ONLY PURCHASED IT A WEEK AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884960July 15, 2016
POWER TRAIN
WHILE SITTING AT TRAFFIC LIGHTS/STOP SIGNS, UPON ACCELERATION THE CAR DID NOT MOVE. RPMS INCREASED HOWEVER THE CAR WOULD NOT MOVE. USUALLY PUTTING THE CAR IN PARK THEN BACK TO DRIVE WOULD WORK. I TOOK THE CAR INTO THE SHOP ON JULY 6,2016 THE DEALERSHIP WAS ABLE TO DUPLICATE THE ISSUE ON THE COMPUTER, AS WELL AS THE TECH DRIVING DID EXPERIENCE THE SAME ISSUE. THE DEALERSHIP HAS BEEN VERY GOOD WITH KEEPING US UP TO DATE. WE WAITING TO HEAR FROM HYUNDAI ON HOW THEY INTEND ON FIXING THIS ISSUE. I AM BEING TOLD THEY COULD POSSIBLY HAVE THE CAR FOR 3 WEEKS OR LONGER. THE CAR HAS BEEN DEEMED UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885078July 15, 2016
POWER TRAIN
WAS SITTING STILL AND ATTEMPTED TO MOVE FORWARD AND THE ENGINE SHOWED RPM'S MOVING BUT VEHICLE DID NOT MOVE. HAVE HAD SEVERAL INSTANCES WHEN CAR WAS VERY SLOW TO RESPOND WHEN ATTEMPTING TO DRIVE FROM A STOPPED POSITION AND TURNING WITH ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884737July 14, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884789July 14, 2016
POWER TRAIN
ON TWO OCCASIONS, CAR WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN AND FOOT WAS LET OFF THE BRAKE AND APPLIED TO THE ACCELERATOR; CAR DID NOT MOVE! RPMS WENT UP; HOWEVER, CAR DID NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884869July 14, 2016
POWER TRAIN
I AM EXPERIENCING AN UNSAFE ISSUE WITH 2016 HYUNDAI NOT SHIFTING PROPERLY. BOUGHT ON 02/22/16 AT WILLIAMSBURG HYUNDAI, VA. IN MAY, EARLY JUNE, THERE WHERE 3 OCCASIONS AFTER STOPPING THE CAR WOULD NOT MOVE AT ALL. EARLY JUNE STOPPED AT AN INTERSECTION, DEPRESSED ACCELERATOR AND NOTHING, HAPPENED. THE ENGINE RPM'S INCREASED BUT NO FORWARD MOVEMENT. STARTED TO ROLL BACKWARDS ALMOST HITTING THE CAR BEHIND ME. HAD TO SHIFT TO PARK AND THEN BACK TO DRIVE TO MOVE FORWARD. MID-JUNE STOPPED AT A TRAFFIC LIGHT ATTEMPTING TO MAKE A LEFT HAND TURN, HIT THE GAS, THE CAR SAT STILL. THE RPM'S INCREASED BUT NO FORWARD MOVEMENT. MY WIFE HAD TO PLACE IN PARK AND BACK INTO DRIVE BEFORE SHE COULD MOVE FORWARD CAUSING HER TO SIT THROUGH THE ENTIRE CYCLE ON THE LIGHT. LATE JUNE ENTERING MEG AUTO SPA (CAR WASH), STOPPED TO ENTER THE WASHING TUNNEL AND COULD NOT MOVE FORWARD UNTIL SHIFTED THE CAR TO PARK AND THE BACK TO DRIVE. SCHEDULED AN APPOINTMENT AT THE DEALERSHIP ON 06/27/2016. TOLD THAT LAG IN SHIFTING WAS NORMAL FOR THIS VEHICLE. ASKED THEM TO TAKE A LOOK AT THE VEHICLE ANYWAY. DAY 1 WAS CONTACTED BY DEALERSHIP AND TOLD THAT THEY COULD NOT FIND ISSUE BUT WANTED TO KEEP THE CAR FOR A WEEK TO TEST. AT THE END OF EACH DAY THEY CONTACTED US TO KEEP US INFORMED AS THE STATUS OF THE TESTING. ON FRIDAY, JULY 1ST, I WAS INFORMED THEY WERE ABLE TO REPLICATE THE ISSUE AND THEY WILL SEND THE DATA TO HYUNDAI ENGINEERS TO BE STUDIED. THE DEALERSHIP INDICATED THAT THEY ARE AWARE THAT OTHER DEALERS HAVING SIMILAR ISSUES AND THAT THEY ARE NOT SURE OF WHAT THE NEXT STEPS WOULD BE. WE RETURNED TO RETURN TO THE DEALERSHIP ON TUESDAY JULY 5TH WHERE WE WILL BE PROVIDED WITH A LOANER CAR WHILE THIS ISSUE IS INVESTIGATED. SO FAR THE DEALER SHIP HAS BEEN VERY COOPERATIVE AND ATTENTIVE TO OUR SITUATION. HOWEVER, AS OF TODAY, JUNE 14, 2016 THEY STILL HAVE OUR CAR AND THERE IS NO SOLUTION TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884906July 14, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION FAILS TO ENGAGE. IT HAPPENED THE FIRST TIME RIGHT IN THE MORNING FROM MY DRIVEWAY. PUT THE CAR IN DRIVE AND CAR WAS INCHING FORWARD WHILE GIVING IT PLENTY OF GAS/RPMS. CAR FINALLY WENT INTO GEAR AND STARTED TO MOVE AND WAS DRIVING NORMAL FOR THE REST OF THE DAY. THOUGHT NOTHING OF IT SINCE IT ONLY HAPPENED ONCE. THEN ABOUT 3 WEEKS LATER, STOPPED AT RED LIGHT, ONCE IT TURNED GREEN I STEPPED ON THE GAS AND THE SAME THING, INCHING FORWARD, HIGH RPMS, FINALLY TOOK GEAR AFTER ABOUT 30 SECONDS AND MANY UPSET PEOPLE BEHIND ME. THIS BRING ME TO YESTERDAY, STOPPED AT A STOP SIGN TO CROSS A BUSY NON-STOPPING CROSS TRAFFIC, WAITING TO CROSS THE STREET, FOUND AN OPENING AND STEPPED ON THE GAS EXPECTING THE CAR TO MAKE IT THROUGH THE INTERSECTION. I HAD PLENTY OF TIME TO MOVE THROUGH, BUT SUDDENLY MY CAR JUST DECIDED TO NOT MOVE WHILE STUCK RIGHT IN THE MIDDLE OF THE STREET. ONCOMING CAR HAD TO SWERVE AND NEARLY HIT MY HOOD. FINALLY CAR STARTED TO MOVE TO BARELY MAKE IT OUT OF THE WAY FOR THE 2ND ONCOMING CAR, SCARY STUFF. TOOK IT TO THE DEALERSHIP FOR SERVICE AND TOLD THEM ABOUT MY 2 INCIDENTS AND WAS TOLD THIS WAS "NORMAL FOR THE TURBO". ALSO, I NOTICED THAT WHEN I DRIVE UP AN INCLINE (SAY A PARKING GARAGE) WHEN I GET TO THE TOP AND LEVEL OUT, MY CAR GETS A HUGE RUSH OF RPMS AND IM NOT EVEN STEPPING ON THE GAS. NOT SURE IF THIS IS AT ALL RELATED, BUT JUST ASSUMING THAT IT IS PART OF THE BIGGER PROBLEM WITH THE TRANSMISSION. CAR IS 2016 TUCSON, LIMITED, ULTIMATE PACKAGE, AWD I DON'T FEEL SAFE IN THIS CAR AT ALL. I HOPE THERE IS A FIX FOR THIS SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884924July 14, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED AND THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE THROUGH THE REARVIEW MIRROR. THE CONTACT COASTED TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10884450July 13, 2016
ENGINE
HAVE HAD FOUR INSTANCES WHERE THE VEHICLE ENCOUNTERS AN ISSUE WITH MOVING FORWARD AFTER COMING TO A STOP. FIRST INSTANCE AT A STOP LIGHT, WAS UNABLE TO MOVE FORWARD AT ALL. ENGINE WOULD REV WHEN APPLYING GAS, BUT THERE WAS NO FORWARD MOVEMENT AT ALL. VEHICLE WAS NOT PLACED INTO PARK, OR HAD BRAKE ENGAGED. AFTER A FEW MINUTES OF "PLAYING" WITH GEAR SHIFT, WAS ABLE TO MOVE FORWARD AGAIN. THREE OTHER INSTANCES, AFTER COMING TO A STOP, VEHICLE WOULD ONLY CREEP FORWARD AT SLOW SPEED FOR A FEW MOMENTS EVEN IF FULLY "STEPPING ON THE GAS". IN THESE INSTANCES I NOTICED THAT THE ENGINE WAS STUCK REVVING HIGH (WAS AUDIBLE WHILE AT STOP) AND AFTER DRIVING SLOW FOR A FEW MINUTES IT SORTED ITSELF OUT. THE ENGINE STOPPED BEING STUCK AT HIGH RPMS AND THE VEHICLE REGAINED ITS ABILITY TO DRIVE FORWARD WITH USUAL HANDLING. HAVE TAKEN IT TWICE TO DEALERSHIP WHILE MENTIONING THIS ISSUE, WAS TOLD THAT UNLESS THERE WAS AN ERROR MESSAGE OR IF IT COULD BE DUPLICATED BY THEIR TECH, NOTHING COULD REALLY BE DONE. FOURTH AND MOST RECENT ISSUE, WAS IN A DRIVE THROUGH, AND THE ISSUE CAME ABOUT UPON EXITING. ENGINE WAS REVVING HIGH FROM A COMPLETE STOP, BUT WOULD ONLY CREEP FORWARD WHEN APPLYING GAS. AFTER DRIVING SLOW COMING OUT OF THE PARKING LOT FOR A FEW MOMENTS, THE ISSUE "SORTED ITSELF OUT." ENGINE RPMS DROPPED AND ACCELERATION RETURNED TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884457July 13, 2016
POWER TRAIN
2016 TUSCON LIMITED..SAME ISSUE AS INDICATED HERE WITH DISENGAGED DCT TRANSMISSION AFTER BEING STOPPED, OR VERY SLOW SPEEDS. AT 3500 MILES MINE STARTED WITH A VIBRATION AT 1-2 MPH, DEALER NOTED THE ISSUE BUT HAD NO FIX. ENGINEER WAS SENT TO REVIEW. NOW AT 6000 MILES MY TRANSMISSION STARTED TO DISENGAGE AT RANDOM TIMES. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND A CASE WAS OPEN. MY BUSINESS PARTNER ALSO PURCHASED ONE ON THE SAME WEEKEND AS I DID, AND SOME FRIENDS DID ALSO A FEW MONTHS LATER. ALL 3 OF THE CARS ARE AT THE DEALERSHIP. UNSAFE TO DRIVE. THIS IS MY WIFE'S CAR AND I WILL NOT LET HER DRIVE IT. I HAVE REQUESTED A BUYBACK. IF I DO NOT GET THIS TO HAPPEN SOON, I WILL SEEK LEMON LAW OR OPEN UP A CLASS ACTION. VERY UNSAFE AND ONLY A MATTER OF TIME SOMEONE IS KILLED OR SERIOUSLY INJURED ON A LEFT TURN INTERSECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884468July 13, 2016
ENGINE, UNKNOWN OR OTHER
ON 4 SEPARATE OCCASIONS MY CAR WOULD NOT ACCELERATE FROM A STOP. THE FIRST TIME IT WAS AFTER DRIVING THE VEHICLE FOR OVER 20 MILES (SO WARMED UP), STOPPED AT TRAFFIC LIGHT, TOOK MY FOOT OFF THE BREAK AND TRIED TO ACCELERATE, AND THE CAR WOULD NOT ENGAGE, I WAS IN ECO MODE AT THE TIME, I SHIFTED IT TO MANUAL AND APPLY THE GAS NOTHING, SHIFTED TO SPORT STILL NOTHING, FINALLY TURNED OFF CAR WAITED, TURNED CAR BACK ON (WHILE TRAFFIC PILING UP) AND FINALLY SLOWLY STARTED TO MOVE. I HAD A SCHEDULED APPOINTMENT WITH MY DEALERSHIP (AS I HAD LESS THAN 5000 MILES ON IT), AND TOLD THEM THE PROBLEM, THEY SAID NEVER HEARD THAT BEFORE (WHICH I COME TO FIND WAS NOT A TRUE STATEMENT). THEY SAID UNLESS THEY CAN REPLICATE IT OR THE ENGINE TRIGGERS THE ALARM NOTHING THEY CAN DO. CAR CONTINUED TO ACT UP, LAST TIME WAS AFTER REMOTE STARTING IT AND TRIED TO LEAVE THE PARKING LOT, WOULD NOT ENGAGE. CALLED THE DEALERSHIP AGAIN AND THEY ADVISED STILL NEVER HEARD OF THIS BEING AN ISSUE, AND UNLESS IT TRIGGERS A WARNING NOTHING THEY CAN DO. UPON COMMUNICATION WITH OTHER OWNERS WHO ARE EXPERIENCING THE SAME ISSUE, I CALLED THE NATIONAL OFFICE TO LOG COMPLAINT, THEY TOLD ME TO TAKE MY CAR IN, AS THIS IS KNOWN ISSUE AND HOPEFULLY WILL BE ABLE TO FIX IT, THAT WAS 2 WEEKS AGO AND HAVEN'T HEARD ANYTHING SINCE. I TURNED IT IN BECAUSE IT IS A SAFETY ISSUE NOT KNOWING WHEN THE CAR WILL NOT ENGAGE WHEN PRESSING ON THE GAS. CONCERNED FOR MY SAFETY AND MY PASSENGERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884463July 13, 2016
STRUCTURE:BODY
THE VEHICLE MAKES A SOUND IN THE DASH AREA SINCE IT WAS BOUGHT. AFTER SEVERAL INSPECTIONS IT WAS DETERMINED THAT THE VEHICLE HAS A MANUFACTURING DEFECT WHERE THE LEFT FRONT POST WELDS WERE LOOSE OR WERE NOT PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884511July 13, 2016
POWER TRAIN
PROBLEM WITH DCT TRANSMISSION. ON MULTIPLE OCCASIONS THE CAR HAS DIFFICULTIES ACCELERATING FROM A COMPLETE STOP. THE ISSUE IS INTERMITTENT. WHEN THE PROBLEM OCCURS AND YOU PUSH THE GAS PEDAL AFTER A COMPLETE STOP THE VEHICLE VIBRATES AND JERKS BACK AND FORTH BUT DOES NOT FULLY ACCELERATE. ALSO, SOMETIMES IT FAILS TO MOVE AT ALL EVEN THOUGH THE RPMS GO UP TO 4000-5000 RANGE. THIS IS A BIG SAFETY CONCERN IF YOU ARE TRYING TO CROSS THROUGH TRAFFIC AND THE CAR DOES NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884642July 13, 2016
POWER TRAIN
THE VEHICLE WAS STATIONARY IN THE LEFT TURN LANE OF AN INTERSECTION. WHEN THE TURN ARROW WENT GREEN THE VEHICLE WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. AFTER SHIFTING IN AND OUT OF PARK TO DRIVE THE VEHICLE FINALLY STARTED MOVING. ONCE I WAS UNDERWAY THE ENGINE STARTED REVVING BUT THE VEHICLE WOULD BARELY GO. I WAS ALMOST STRUCK BY ONCOMING TRAFFIC TRYING TO GET OUT OF HARMS WAY. THEN THE VEHICLE STARTED RESPONDING NORMALLY. I TOOK IT TO THE DEALER IMMEDIATELY AND WAS INFORMED THAT THERE HAD BEEN NUMEROUS ISSUES REPORTED SIMILAR TO THIS. THEY PLAN TO RESET THE DCT TO FACTORY SETTINGS BUT I NOW HAVE NO CONFIDENCE IN THIS VEHICLE WHILE IN TRAFFIC. ..UPDATED 06/08/17 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884318July 12, 2016
ENGINE
WE ARE NOTICING A MAJOR PROBLEM WITH TRANSMISSION. RANDOMLY AT RED LIGHTS AFTER WE STOP...ONCE THE GREEN LIGHT APPEARS AND WE PRESS DOWN ON THE PEDAL TO ACCELERATE...THE CAR DOES NOT GO ANYWHERE...THE ENGINE JUST KEEPS REVING. IT'S STARTING TO BE MORE FREQUENT. THIS ALMOST CAUSED US AN ACCIDENT OVER TEN TIMES NOW. WE DO NOT FEEL SAFE BEHIND THE CAR ANYMORE AND CONSIDERING TRADING IT IN ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884311July 12, 2016
POWER TRAIN
ABOUT MID-MAY OF THIS YEAR MY HUSBAND EXPERIENCED LOSS OF ACCELERATION (AS IF IN STUCK IN NEUTRAL) AT A RED LIGHT. THE CAR WAS IN DRIVE, THE CAR REVVED TO 3500-4000, BUT THE CAR ROLLED BACKWARDS. THE CAR WAS WITHOUT POWER FOR ABOUT 10 SECONDS THEN TERRIFYINGLY LURCHED FORWARD AS THOUGH SLIPPING IN AND OUT OF GEAR. WE TOOK THE CAR TO THE DEALERSHIP ON 06/21/2016 AND WERE TOLD THAT OUR CAR NEEDED A SOFTWARE UPDATE AND ALL THE ADAPTIVE VALUES WERE RESET. WE TOOK OUR TUCSON BACK. ON 07/07/16 IN RUSH HOUR TRAFFIC, OUR TUCSON LOST ACCELERATION/POWER AGAIN WHEN PULLING AWAY FROM A BUSY RED LIGHT. THE ENGINE JUST REVVED UP TO 4000+ RMP, ROLLED BACKWARDS AND HAD NO POWER OR FORWARD ACCELERATION. THE CAR WAS IN DRIVE AND THE LOSS OF POWER WAS ABOUT 20 SECONDS. WE IMMEDIATELY CALLED OUR DEALERSHIP SERVICE ADVISOR AND WERE INSTRUCTED TO BRING OUR TUCSON IN IMMEDIATELY. OUR CAR WAS KEPT FOR SEVERAL DAYS AND ON MONDAY MORNING, JULY 11TH I RECEIVED A CALL STATING THAT THE TECHNICIAN WAS UNABLE TO REPLICATE THE LOSS OF POWER AND NO ERROR MESSAGES WERE IDENTIFIED AND "THAT WAS JUST HOW THE DUAL TRANSMISSION (DCT) FUNCTIONS". I PICKED UP MY CAR, DROVE ABOUT TWO BLOCKS AWAY FROM THE DEALERSHIP AND LOST ALL ACCELERATION/POWER AGAIN WHEN ATTEMPTING TO TURN RIGHT ONTO A BUSY STREET FROM A STOPPED POSITION. THIS TIME THE LOSS OF POWER WAS A FULL 45 SECONDS OR MORE. THE ENGINE REVVED TO OVER 6000 RPM AND SPUTTERED, SLIPPING IN AND OUT OF WHAT FELT LIKE NEUTRAL, IT WAS TERRIFYING AND I WAS ALMOST HIT! I IMMEDIATELY RETURNED TO THE DEALERSHIP AND DEMANDED THAT SOMEONE TEST DRIVE WITH ME BUT UNFORTUNATELY IT DID NOT REPLICATE THE ISSUE. I WAS TOLD THAT THE SERVICE SUPERVISOR WOULD BE LOOKING AT MY CAR. THE LOSS OF ACCELERATION/POWER IS A VERY DANGEROUS PROBLEM AND WE DO NOT FEEL SAFE DRIVING OUR TUCSON. THE DEALERSHIP SEEMED COMPLETELY AT A LOSS AS TO WHAT COULD BE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883989July 11, 2016
POWER TRAIN
SOMETIME WHEN UP PULL OFF FROM A STOP THE CAR WILL STOP PULLING FORWARD AND THE RPM'S WILL RUN UP TO 4000-5000 AND THE CAR WILL NOT MOVE. YOU HAVE TO PUT IN BACK INTO PARK THEN BACK TO DRIVE TO GET IT MOVING AGAIN. VERY DANGEROUS SITUATION WHEN YOU ARE MAKING A TURN WITH ONCOMING TRAFFIC COMING AT YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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