Hyundai Sonata Complaints (2023)

103 consumer complaints on file.

#11556588November 23, 2023
FUEL/PROPULSION SYSTEM
Took a trip to the grocery store, and started up my car when I got back. The engine turned over but after a few seconds, it stalled. Tried this again, but lightly pressed the accelerator. This raised the RPM, but it dropped quickly and stalled the engine again. Made a couple more attempts after and eventually, the engine light came on. Shortly before this incident, I had about 10-15% of gas left in my tank. After this happened, bluelink reported that I had 1% left. Got the vehicle towed to the dealership, where they confirmed the condition and found that the fuel injector for cylinder 3 needed to be replaced. I consider myself lucky that this happened while my vehicle was parked. This would've been a huge safety concern if it happened out on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554363November 9, 2023
ENGINE
The contact owns a 2023 Hyundai Sonata. The contact stated that on two separate occasions while driving at various speeds, the vehicle started to shake, and the vehicle lost motive power. The vehicle was pulled over to the side of the roadway and turned off. The vehicle failed to restart on both occasions. The vehicle was towed to a dealer where it was diagnosed that the fuel injector needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554293November 9, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ENGINE
Vehicle’s front collision sensor popped up on dash, vehicle lost all power. Almost was hit by a group a semi trucks hauling a wide load that wouldn’t have been able to stop in time. This is the 3rd time it has happened in a week and a half.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554215November 8, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, SERVICE BRAKES
Forward Collision Warning appeared, vehicle lost power and would not accelerate. Vehicle kept loosing power. Multiple codes appeared. I am an ASE certified mechanic, so I went to my own business to get my scanner and there was a list of codes. Vehicle is currently at dealership and they are tracking down issues. Currently blaming an ECM but unsure. This is the second vehicle I have had this exact issue with. I have video that it won't allow me to upload of all the codes. I have a video of a previous issue, with a different vehicle. It's a 2023 Hyundai Santa Fe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549364October 11, 2023
STRUCTURE:BODY
MY 2023 HYUNDAI SONATA LIMITED HAS AN ISSUE WHERE WATER ENTERS THE REAR LEFT DOOR AND GETS TRAPPED BETWEEN THE LOWER DOOR SEALS. WATER POURS OUT WHEN THE DOOR IS OPENED. A GOOGLE REVIEW OF "SONATA REAR DOOR LEAK" SHOWS THIS IS A WIDE SPREAD ISSUE WITH THIS DOOR AND CAR MODEL. IF THIS WERE TO OCCUR IN A NORTHERN CLIMATE THE DOOR WOULD HAVE ICE COLLECT BETWEEN THE DOOR AND DOOR SILL AND PREVENT THE DOOR FROM OPENING IN AN EMERGENCY. GOOGLE SHOWS NUMEROUS PEOPLE HAVE TRIED TO GET THIS ADDRESSED . MOST WITH NO SUCCESS FROM HYUNDAI. I HAD TAKEN MY CAR TO COCONUT CREEK HYUNDAI IN COCONUT CREEK FLORIDA IN AUG 2023 AND WAS TOLD "THIS CONDITION IS COMMON TO THE MODEL". NO FIX ATTEMPTED. I ESCALATED TO HYUNDAI USA, AND THEY LITERALLY STATED THEY CANNOT SUPERCEED THE DEALER AND TO TAKE THE CAR ELSEWHERE. THEY IGNORE THE DOOR ISSUE AND ALSO STATED ON RECORDED CALL ( THEIR RECORDING) THAT THIS CONDITION IS COMMON TO THE MODEL. I FEAR THE FIRST ACCIDENT THAT THE DOOR CANNOT BE OPENED DUE TO INTERNAL ICE COLLECTION. PLEASE JUST GOOGLE "SONATA WATER IN DOORS" TO SEE HOW COMMON THIS IS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546820September 27, 2023
POWER TRAIN
Transmission goes into limp mode Please note this is an N line and shift points are low taking off from a light vehicle goes into limp mode in first 150' cars to the rear almost ran into the back of the vehicle. Car is 2 days old and I have an appointment tomorrow to have it looked at. This sounds like similar problem that caused a recall last year on the 2022. This is a dual clutch auto.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546207September 24, 2023
SERVICE BRAKES, SUSPENSION
The brake rotors are faulty and become warped at 9k mile I now have 27k and are extremely warped causing braking issues at higher speeds. I have been waiting over two months for new rotors from the dealer with no word as to when they will arrive. If the vehicle is left un-driven for a couple days the rotors will become rusted. Even the brand new vehicles in the Hyundia showroom are covered in rust. The suspension of the rear shock are extremely weak and bottoms out on the smallest rut. Cornering I’m the vehicle is subject to enormous amounts of whee hop which could result in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542119September 1, 2023
VEHICLE SPEED CONTROL
My concern is a potential unintended acceleration forward as. I was. parking vechicle. Sudden burst of speed, went thru shrubbery and off a 2 foot wall. Felt as if we were taking off a runway in a plane. Car went nose up over the wall and then dropped into a neighbor yard digging a divot, ripping rear left fender and bumper with some undercarriage problems. My spouse and I were seatbelted and not injured. I can not recall any safety warning until car stopped and then do recall a message being on dash but cannot presently recall what it said. Vehicle currently being worked on at collision center where Insurence Appraisor gave go ahead with estimate to repair damages
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11536620August 5, 2023
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Purchased a new Hyundai 2023 Sonata from McGovern Hyundai Rt 2 May 22, 2023. After two weeks of driving the vehicle, I noticed it hesitates when I push down on the gas pedal. I had planned to have the dealership take a look but have a very busy schedule, the issue continued each time I drove the car to the point it was hesitating, basically pausing as I cross intersections. On the 26th of July I was driving on the highway, as I started to experience issues when stepping on the gas. Entering a tunnel in Boston, I pushed down on the gas pedal and noticed the car was decelerating, I was losing speed, in a panic in the center lane of the tunnel, I was able to get the car over to the far right. The car was shaking aggressively then finally just gave out and I called 911. They towed the vehicle to the police headquarters, I called Hyundai for assistance. Had some hiccups but two days later they were able to service the vehicle, supposedly found a faulty fuel injector. They changed out the 1 faulty injector test drive and said the problem was fixed. I picked up my car on July 28th 2023. There is something still wrong with the car, it still has some hesitation and now misfires. Have not heard from Hyundai, I was assigned a case manager and told someone would follow up, no one has reached out. So lucky my children were not in the car and that i'm safe. I could have been killed, others could have been hurt/killed. This should not happen to brand new cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534635July 26, 2023
UNKNOWN OR OTHER
The power-operated driver seat has moved on its own, without warning, while the vehicle is in gear, potentially moving the driver away from being able to reach the brake pedal or otherwise control the vehicle. The vehicle uses seat position memory pre-sets and/or driver profiles, such that even if a new driver sets the seat position manually or by using a pre-defined memory setting, will move the seat to the position it was last driven in. The driver can stop the seat from moving further by either activating the seat position controls or by selecting a seat position memory setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531746July 12, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I approach an intersection to stop my car auto shut off engages. When trying to hit the gas to release my car from auto shut off the emergency auto shut off engages and I must put my car in park. Turn the ignition to off and then crank my car back all the way on. Release the park and drive. This happens intermittently for several weeks and I’ve almost been rear ended several times. I have taken the car to a Hyundai dealership for the issue and they tell me nothing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530977July 7, 2023
ENGINE
DTC subsystem EMS failed engine over heated. Car diagnostic failed displaying P00B700. Hyundai issued TSB covering issue dealer failed to notify since NHTSA did not require action. Car has been in garage waiting for appointment. This could have left me stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530631July 6, 2023
ELECTRICAL SYSTEM
Water continues to gush out of the driver side passenger door when opened after raining. I also found out on Friday, July 30, 2023, that water has been leaking into the trunk of my brand-new car since purchasing it on May 10, 2023. It's a hybrid. [XXX], Pearson Hyundai's New Car Sales Manager (who I bought my car from), and I are extremely concerned about water leaking into the trunk of an electric vehicle which puts me, my family and anyone else who rides in the car at potential risk. Currently my car is at Pearson Hyundai again to fix this issue for the fourth time. Attached are the three previous service invoices that I've received. If needed, I can provide three videos that I recorded of the same issue on May 30th, June 17th and July 1st. Please know that I have also shared the videos with [XXX], Pearson Hyundai's Service Manager and [XXX], Pearson's Service Advisor. On July 3, 2023, I filed a report with Hyundai Customer Service. The Case Number is [XXX]. The last text I received from [XXX], Pearson's Service Manager, yesterday (7/5/23) follows: "I’m sorry I don’t have any answers yet, we’re trying to figure this out, I’m even reaching out to somebody I know when the collision industry that understands body framing-- Sent from Gmail Mobile" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529345June 28, 2023
STRUCTURE:BODY:DOOR, AIR BAGS
The contact owns a 2023 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the contact stated that the rear passenger’s and rear driver's side doors were leaking. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528159June 21, 2023
ENGINE
The contact owns a 2023 Hyundai Sonata. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power. An unknown warning light was illuminated. The vehicle was towed to the dealer; however, no error code was retrieved. The failure recurred while the contact was driving at 60 MPH. The vehicle was then taken to Serra Hyundai (1503 Gadsden Hwy, Trussville, AL 35235); however, no error code was retrieved, and the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525068June 2, 2023
FUEL/PROPULSION SYSTEM
This is the second incident with the same issue. Both times the car starts to shutter and when you give it gas it doesn't do anything and then it just dies. No steering no brakes nothing. You may or may not be able to restart the car to move it if it breaks down when it's in traffic, luckily we were able to get it fired up long enough to move it off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525029June 2, 2023
FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:INJECTORS
The contact owns a 2023 Hyundai Sonata. The contact stated that while driving at approximately 60 MPH, the vehicle inadvertently decelerated to approximately 30 MPH and stalled. The check engine warning light illuminated. The contact was able to veer the vehicle off the road. The contact then stated that after she exited the vehicle, she noticed a white cloud of smoke coming from the exhaust and an abnormal odor outside the vehicle. The vehicle was towed to the dealer where it was diagnosed that cylinder #3 fuel injector failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving approximately 60 MPH, the vehicle hesitated and then stalled. The vehicle was towed to the dealer where it was diagnosed and determined that cylinder #2 fuel injector failed and needed to be replaced. The vehicle was currently at the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 5,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520535May 4, 2023
FUEL/PROPULSION SYSTEM
I want to say through this message exactly a month ago that I bought my Hyundai sonata sel 2023 and today driving the car it completely lost power when accelerating so I had to stop immediately I put my turn signals after that I turned off the car! I opened the hood and I didn't see any smoke coming out until that part, everything was fine. Then when I tried to start the car, it made a strange noise and a strong smell of gasoline began to come out! try several times and the same result that the car does not start the engine makes strange noise and the smell of gasoline is very strong that I had to get out of the car and leave it off, at the time I write this message I am still waiting for assistance!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508589February 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I was driving on the freeway, at the speed limit, cruising along. Then all of a sudden, my vehicle starts to decelerate from 65 MPH and I push the gas, thinking I must have let up too much on the pedal. However, that only causes the RPM to drastically rise with NO change in my speed. I thankfully managed to maneuver from the far left lane to the freeway shoulder on the far right. The whole time, my speed was around 40 MPH and dropping drastically. Trying to safely navigate a slowing vehicle on a 65+ Texas freeway is an adrenaline-rush that I wouldn’t wish on anybody. I was severely panicking. I was almost hit by several vehicles in my maneuvering. I could have died last night. Once on the shoulder, I tried to start my car. I thought it may be a battery issue, but it turned on. It didn't start, though. The lights came on, as did all of the typical system/dash lights that usually indicate when a car’s engine hasn’t “turned over.” I used Bluelink to call for roadside assistance (since I’m only a little over 2 months into ownership) and waited. I was escorted off of the freeway to safety — thanks to a 3-car police escort AND free city tow trucks — and eventually picked up by Hyundai-serviced AAA. The latter then towed my vehicle to the dealership where I bought my Sonata. My car is currently being checked/inspected by my dealer (North Freeway Hyundai) and I only have gotten the following notice from Bluelink: "A possible condition with your Engine Control System has been detected with your 2023 SONATA on 02/22/2023 at 07:23 am CST. A full system check is recommended to be done soon." I checked and there are no open recalls (currently). Even more concerning, my car recently underwent complimentary maintenance, including an oil change, through my dealer (on February 13, 2023 - I have the receipt), was good on gas, and had no warning lights displaying. Until it stopped running — the time I tried to start it on the side of the road, the dash showed an “engine” light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507954February 18, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Moonroof shattered yes could have lost control due to fright/heart attack no Insurance said it happens to Hyundai often no warning at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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