Hyundai Santa Fe Complaints (2016)

236 consumer complaints on file.

#11438071October 25, 2021
ENGINE
Check engine light went on in 4/2021. Brought to local mechanic and states that it is an evaporator issue. Claims I didn't close gas cap tight enough. He reset code, closes gas cap and no check engine light. I bring it back after filling up my tank again tells me that it is because I don't close it tight enough. I oil change in 4/2021 and ask to check the code again. He claims may be a small leak and that I can drive it. I bring it back in late June early July for another oil change and light is on again. He claims small leak and it is fine to drive. I pick it up and he has car for a week to do oil change in Sept and to double check the check engine light and he says he fixed it with a new sensor for the evaporator. Light goes back on two days later. Take it to another mechanic who replaces his work and claims not good electric work. Another day of driving and check engine light is on. Bring it back to mechanic states no oil and that he puts 4.5 cans of oil into car and that the engine needs to be replaced. I am meticulous with cars. I ALWAYS get my oil changed every 3-5K miles. There is no way that I drove this car too hard or didn't have an oil leak. I park in the same spot at home and work every day - no leaks. It did not blow oil either. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437689October 21, 2021
ENGINE
vehicle went in for state inspection repairs 10/20/21 w/dtc code p0453 included.vehicle was returned 10/21/21 after inspection and engine seized down the road from dealership.no loaner car recieved had to take shuttle. seized at 86000 miles. car prior was burning up engine oil abnormally & would hesitate when trying to take off from a stop or regular driving. small knocking noise heard as well at times .regularly maintenced and had ecm #953 update 05/22/2019 waiting to hear back from irwin hyundai in nh
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437479October 20, 2021
ENGINE
My son was on the expressway and vehicle started to slow down and would not accelerate. The check engine light came on. He pulled over and the engine died and would not restart. I had the car towed to a vehicle repair place and they found that the engine had thrown a rod and needs to be replaced. Vehicle has been well maintained and was in good shape. It was just purchased used from a dealer 05/03/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434053September 23, 2021
POWER TRAIN
I own a 2016 Hyundai Santa Fe,. Back in May of 2021, my children and I were driving home from the beach. The engine in the car began making a strange knocking sound halfway through the trip, but the engine light did not illuminate. We thankfully made it home safely. I had my local mechanic take a look at the car and he said that the knocking sound is considered the death knell of any engine. I was shocked. How could a well-maintained 5 year old car's engine need to be replaced? I called Hyundai and they advised me to bring the car to a dealership for a service manager to diagnose and call them after three days to submit a claim. For our own safety I had the car towed to the local dealership, they serviced and diagnosed as a knocking sound coming from the bearings. The engine failed during examination. I have been submitting, resubmitting, and escalating claims since. The claims manager in corporate rejected my claim because the test they perform to diagnose the engine as defective requires that the engine be running. This is obviously a circular argument created to reject claims. I have since read court documents for the class actions suits describing the issues that Hyundai so far refuses to acknowledge and address (other than through updates and recalls that don't resolve the root of the problem) regarding their manufacturing and design defects that lead to premature engine wear and damage. The manufacturing process leaves metal debris (also known as swarf) in the engines and/or poorly machined engine components resulting in metal on metal contact in the rotating assembly of the engine leading to catastrophic engine failure. Hyundai is with full knowledge of the issues (all of these problems have been reported to the NHTSA for many years now) marketing, selling and distributing under false and fraudulent pretenses their cars to the general public. This is unjust, unsafe, unlawful and fraudulent. This is not right and can no longer go on. Something must be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433642September 20, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The problem with my purchased Hyundai is that it's not giving a warning message for the oil or over heating. The engine continues to gather a lot of gunk. Also, there is a recall on these specific models and I was notified by a class action law suit. HyundaiThetaEngineSettlement.com. The car has a chance of exploding. I did not agree with the terms of the class action suit. It was only offering compensation if I was already injured, or having to commit conspiracy with a crime of lemon law and consumer rights, and possible murder. These SUV's were built in 2016 and had enough time to be taken off the market. I purchased my vehicle last year 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430945August 29, 2021
UNKNOWN OR OTHER
Recently I Viewed a low oil light on the dash board, turned motor off waited 30 min checked oil the level it was correct, called the local Hyundai dealer (Miami lakes Hyundai) they told me since I was the 2nd owner my vehicle has 60 months factory warranty and my car has 70 months since purchased, I asked if there was an engine recall they said no for that model year, SORRY. I took my vehicle to an independent auto shop they concluded that at 180 degrees Fahrenheit engine running temperature I had between 8 to 9 Lbs. of oil pressure at idle and that it should be a least 25 Lbs. The Auto shop informed me that the cause was excessive bearing wear that was causing my low oil pressure light. I found that to be very implausible because of the low mileage 42000 miles with oil services done every (3000) miles not 4000 or 5000 miles as recommended by the factory specs, The shop also told me that 2.4 Ltr. had that defect so did a little searching and found Hyundai 2.4 ltr. Theta engine with a massive recall except my model year. hoping someone in NHTSA can point me in the right direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427914August 5, 2021
ENGINE
UPON START UP ENGINE IS VERY LOUD, CONTINUES TO BE LOUD AND DEALER SAYS IT IS JUST ENGINE NORMAL ENGINE NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427330August 1, 2021
STRUCTURE:BODY:DOOR
Rear driver-side passenger door will not open from inside or outside of vehicle. Automatic locks on door clicks from lock/unlock but it will not open. I have two small children in car seats in the back and is a major safety risk since the door will not open. The vehicle was not inspected by anyone since I just discovered this issue trying to get my daughter out of the car. There were no issues, warnings, or messages prior to failure. Issue became aware to me when trying to get my daughter out of the vehicle on Sunday 8/1/21. I googled my issue and discovered others (Hyundai owners) with same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427315July 31, 2021
ENGINE
3 systems have failed within my two years of ownership. The biggest fault ....and this is what you guys need to know!!!!!!! ATTENTION NEEDED. DECEMBER 2020, I was put in total danger and others ⚠️. After months of telling the dealer that the engine was idling really rough - like a shaking - and revving weirdly at times of acceleration. They continued to tell me there was nothing wrong with it and made me seem like I was the crazy one. Fast-forwarding to December 2020, I started to now hear this metal clacking noise from the engine. Made a 3rd appointment at the dealer that was a week out - but never MADE IT. Because few days before it, I was going out to a friend's and clacking started to get even louder - as LOUD could hear in the cabin. THEN as about to get onto highway on-ramp WITH NO WARNING- no check engine light - no notice whatsoever - engine rpm spiked loudly and a very loud pop followed - and engine totally ceased. Lost total engine propulsion - vehicle rolled to a stop and then all lights and sounds started going off with check engine light NOW FLASHING. HAD TO have HYUNDAI towed to the dealer - in which "there was an engine rod bearing failure - which caused the engine to cease. Dealer took days to even get it seen and wouldn't give a loaner till deemed a fault under "warranty" which clearly was with there 10 yr - 100,000 mile warranty - which makes sense because there poorly made/crafted engine designs that involve the GDI ENGINES_ which have been known to fail prematurely - CAUSE FIRES _ and has even killed people. They aren't fixing the engine design they simply are putting the same KIND IN>>> and putting a system that detects engine knocking. THAT DOESNT FIX THE PROBLEM - and they KNOW THAT. There was no recall on my car or got anything in mail regarding engine dangers. Further Hyundai would not give me any paperwork regarding the repair besides an engine assembly - a replacement that all. I readily asked for more info and they wouldn't give it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423049July 1, 2021
ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated while driving 45 mph, the vehicle began to stall and then ceased. The contact stated no warning light was illuminated. The contact stated she was able to restart the vehicle but continued to experience the failure. The contact stated she was able to drive at a slow speed to her residence but started to smell fumes. The contact stated the check engine warning light was illuminated. The contact towed the vehicle to an independent mechanic and who was unable to service the vehicle due to a fuel leak. The contact called and notified the local dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was 75,622.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422389June 26, 2021
ENGINE
My engine stalled on the highway with no warning lights or symptoms. I've owned it for 6mo. It had regular recorded maintenance and showed no issue. Then as I was driving home from work, the car seized up and jerked to a full stop at previously 65mph. Inspection by dealership revealed that my engine blew at 70,800 miles. With no warning. No symptoms. Hyundai will not pay for repairs, $9000 on top of the $14000 I still owe. This car put me in an unexpected dangerous situation!! Every other year of this make and model has been recalled. Please recall the 2016, it is not safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421946June 23, 2021
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Drive The car on the Highway and seemed like I was losing power and a few minutes later I heard a knocking on the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419718June 4, 2021
ENGINE
vehicle stalled and locked up was not able to push breaks or turn steering dealer advised me engine was stalled and needed to be replaced, was known in my model, this was why this vehicle and year had an extended warranty unto 200K miles. The engine was replaced and the vehicle is still not running correctly. When accelerating to turn on on highway, it seems stalled and doesn't move, returning to dealer tomorrow after being w/o a vehicle 3 weeks. It is not coming up on your recall notices and am concerned this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419316June 2, 2021
ENGINE
The car was sitting in the driveway waiting to be started up. When the car was started, there was a knocking sound from the engine. I turned the car off and checked the oil. The oil was down about 2 quarts, so I decided to change the oil since we were goin on a trip. I changed the oil and the knocking sound did not go away so we took it to a dealer. We change the oil every 5-7 thousand miles and reset the service button. The car is at the dealer and I have not heard a word from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418573May 26, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
The ABS, traction control, and another light are illuminated. Upon investigating online this is a known issue with these cars. No recall has been issued. My car is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418196May 23, 2021
ENGINE
Driving home from work, Car jerked me forward and stopped at 60mph. Engine promptly shut off. Turned key over and put car into neutral to get it off of the highway. Herrnstein Hyundai of Chillicothe told me that my Nu Engine had blown and i need a total replacement. No warnings or dash lights came on. Hyundai states they wont help despite the recall to be posted on June 25th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414405April 29, 2021
ENGINE
I GOT MY ENGINE REPAIRED, BUT THE TEST DRIVE SHOWED A SENSOR FOR THE OIL VALVE? THING. HYUNDAI WAS SUPPOSED TO OVERNIGHT IT AS OF FRIDAY 4/23. MY CAR IS STILL NOT DONE. I AM NOT COMPLAINNG ABOUT THE DEALERSHIP, BUT THE PART AND HOW THEY TAKE SO LONG. MY CAR HAS BEEN IN THE SHOP SINCE 3/20/2021. I HAVE HAD NO CAR SINCE THEN. I AM IN SALES AND A SINGLE MOM. I HAVE BEEN USING MY BOYFRIEND'S TRUCK, BUT I CANT DO THAT FOREVER. CAN YOU PLEASE LOOK INTO WHY HYUNDAI ISNT QUICK WITH DELIVERING PARTS? IM BEYOND FRUSTRATED. HYUNDAI MOTOR COMPANY WILL NEVER BE A COMPANY I PURCHASE FROM EVER AGAIN. THANK YOU FOR YOUR HELP. [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412882April 19, 2021
ENGINE
VEHICLE IS 2016 HYUNDAI SANTA FE SPORT WITH 133,000 MILES. I HAVE DOCUMENTED PROOF OF REGULAR MAINTENANCE. VEHICLE WAS GETTING 32-33 MPG. ENGINE SUDDENLY STARTED KNOCKING AND DIED WITHIN A FEW MILES. REPAIR SHOP SAID HYUNDAI EXTENDED WARRANTY FROM 100,000 TO 120,000 FOR THIS ISSUE. MY CAR HAS 133,000 AND IS NOT INCLUDED IN THE 2011 TO 2014 RECALLS. ENGINE WAS REPLACED WITH REBUILT HYANDAI ENGINE. IMMEDIATELY ISSUES STARTING OCCURRING SUCH AS UNEXPECTED ACCELERATION, AND NOW IT WON'T ACCELERATE TO 55 MPH. THERE IS NO POWER AND THE NEW ENGINE IS KNOCKING. AT NEARLY $8,000 OUT OF MY POCKET I AM AGAIN WITHOUT A VEHICLE FOR WEEKS ON END. I AM AN ESSENTIAL WORKER WITH A NEWBORN CHILD AND I CANNOT RISK A BREAK DOWN WHILE ENROUTE THE 37 MILES ONE WAY TO WORK OR AT ANY OTHER LOCATION. ANOTHER ACQUAINTANCE HAS A 2016 SONATA AND HER ENGINE IS ALSO MAKING A KNOCKING SOUND. PLEASE INCLUDE THE NEWER MODELS ON THE ENGINE RECALL AS THEY ARE DOING THE SAME. PLEASE ADVISE WHAT RECOURSE I HAVE FOR A RELIABLE VEHICLE. I SHOULD HAVE BEEN ABLE TO GET ANOTHER 150,000 MILES AT LEAST OUT OF MY SANTA FE AND IT COULD DIE A NORMAL DEATH AS OPPOSED TO A QUICK DEATH DUE TO ENGINE FAILURE. THE VEHICLE WAS OPERATING ON THE HIGHWAY WHEN THE ENGINE FAILURE AND OTHER ENGINE ISSUES HAVE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407847April 13, 2021
ENGINE
I WAS DRIVING MY CAR 45 MILES AN HOUR ON SATURDAY APRIL 10TH, AROUND 5:40PM IN THE CURB LANE. THE CAR COMPLETELY DIED UNEXPECTEDLY. I MANAGED TO COAST TO A SMALL PARKING LOT OFF OF A BUSY STREET. I HAD THE CAR TOWED AND ASSESSED BY INDEPENDENT MECHANIC ON THE FOLLOWING MONDAY. THEY DETERMINED THAT THE ENGINE HAD BEEN COMPLETELY SEIZED, BUT THEY PERFORMED NO REPAIR. THE NEXT SCHEDULED CAR SERVICE WAS 86600 MILES, AND AT THE TIME OF THE INCIDENT, THE CAR HAD ~84K MILES NOT LONG AFTER ITS SERVICE AT ~83K MILES. PLEASE NOTE THAT DURING THE LAST 12 MONTHS OF PANDEMIC, THE CAR GETS TAKEN OUT TO THE GROCERY STORE, A MILE A WAY, ONCE A WEEK OR TO A LOCAL BUSINESS NO MORE THE 8 MILES FROM THE HOUSE VERY OCCASIONALLY. SO THIS VEHICLE DOES NOT SEE HEAVY USAGE. HYUNDAI USA INDICATED THAT I SHOULD HAVE THIS CAR TOWED TO ONE OF THE DEALERSHIPS FOR ASSESSMENT, BUT HAVE ALSO DETERMINED THAT THIS VEHICLE IS COVERED BY AN EXTENDED WARRANTY OF 10 YEARS/120,000 MILES FROM ORIGINAL FIRST USE. THE CASE NUMBER WITH HYUNDAI USA IS 18154048.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406265April 3, 2021
ENGINE
1ST OCCURANCE THE CHECK ENGINE LIGHT STARTED FLASHING, ENGINE WENT INTO "SAFE MODE" AND ACCELERATION DECREASED DRAMATICALLY. DEALERSHIP PUSHED A "UPDATE" TO THE COMPUTER AND "FIXED" IT. ISSUE HAS HAPPENED AGAIN AND NOW DEALERSHIP IS SAYING THAT THE ENGINE KNOCK SENSOR IS MESSED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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