Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11466226May 26, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the engine needed to be taken apart to determine the cause of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465243May 19, 2022
POWER TRAIN, ENGINE
The vehicle is equipped with a Theta II engine. After several months of oil consumption tests Colonial Hyundai in Downingtown PA changed the motor but not the spark plugs. Vehicle became disabled while driving with a clogged catalytic converter which an independent mechanic said was clogged with burnt oil. Hyundai dealership contends excessive oil consumption has negative impact on catalytic converter. This seems to be a performance and possible safety issue for vehicles which were subjected to running while consuming excessive oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465205May 18, 2022
ENGINE
When driving on a main highway at about 65 MPH, my engine started to make a weird ticking sound and my car was slowing down. I was able to cross 3 lanes of traffic to an exit and stop at a gas station. There were no warning lights on initially but after a few minutes, a solid engine light came on and stayed on. Prior to this incident, there were no warning lights for my engine, oil, battery, etc. When getting to a repair shop, they told me the engine had seized and my battery was dead. They said there may be a recall but after calling Hyundai, they said there was no recall on my specific car, although it seems like many people with my type of engine have had the exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464853May 16, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Hyundai Santa Fe. The contact stated that the rear driver’s side door would not open from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464115May 10, 2022
ENGINE
While driving on the freeway, without warning the driver was unable to accelerate to change lanes and suddenly multiple warning lights illuminated. Car was able to coast and driver slowly made way to exit and left the freeway to off ramp. Steering and brakes were still operable. No signs of smoke, odors or noises during incident. Once stopped car was placed in park and turned off and engine would not turn over. Slight smell was noticed a few minutes later. Before driving no indicator lights were illuminated warning of possible issues with car. This was a dangerous situation as the driver and family was on a freeway at high speeds. Automobile is currently at Dealer who has confirmed that the engine has seized and is no longer operable. Dealer is in contact with Manufacturer on next steps. Automobile is up to date on all recall repairs. Last service maintenance was conducted 2 months prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463520May 5, 2022
ENGINE
I bought my Santa Fe from a used auto dealer in September 2021 with 102,000 mi. November 2021 I had to have rear brakes done including rotors and calipers that were stuck. In January 2022 it stalled and wouldn’t start. Towed to my mechanic since closest Hyundai shop is an hour away. My mechanic replaced starter first then realized the engine had seized. Also replaced air filter. When I entered my VIN on the Hyundai site it didn’t show the engine recall. So, I read through the court case and found out my engine was supposed to be included. When I called Hyundai they agreed that it is part of the recall. Good thing I read the court case info. Next I have my 2013 Santa Fe Sport AWD towed to the Hyundai shop. When they were checking to make sure it was a seized engine, they burnt out the brand new starter. No loaner cars available and they said I would need to pay for a rental and get reimbursed after which I couldn’t afford. When my car was ready, I got a ride to the the one hour away Hyundai shop. Also they charged me for an air filter, saying there wasn’t one in my “bad” engine. As soon as I got on the highway in my Santa Fe there were multiple issues. It wouldn’t shift right and steering was messed up so I had to take it back to Hyundai shop and have my ride turn around to come get me. The next time I picked it up there weren’t the prior issues. However, Hyundai refused to reimburse me for the starter my mechanic replaced. I had no prior starter issues and it was obviously caused from trying to start a seized engine. After a month I finally signed off on being reimbursed for the tow charges which they called a “courtesy”. By February my sunroof was having issues closing and eventually got stuck open. After applying white lithium grease and having it tarped for 3 days I finally got it closed. However I don’t dare open it again. In the same month rear wiper stopped working and I developed an exhaust leak at the converter in front of the front muffler and burning odor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463547May 5, 2022
UNKNOWN OR OTHER
The alarm keeps going off randomly and it shows that the door is opened when it’s actually closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463549May 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle started to stall and smoke started to come from the engine compartment. People started yelling the vehicle was fire. Vehicle stopped in the road and burst into flames. Fire department and police were called to scene. Vehicle was a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461067April 17, 2022
ENGINE
We took this vehicle over for a relative who originally owned it. We had no idea about all the engine problems We had some trouble with accelerating and a knocking sound on our engine. We called in to get it checked out. We were told there was a recall to install a chip to monitor these exact symptoms. We went in and got the chip. The engine finally quit and we were stuck in the middle if the road while driving a child to school. First the dealer said there was nothing wrong with the car accept, “this can happen if the oil is changed anywhere but the dealer.” So, that’s obviously dishonest and made everything after, suspect.It’s the type of filter you use that matters and it’s not going to cause the problems we described. Then we told them all the problems we had that were identical to the recalls. Soon after saying that they said “we have more to talk about” and told us this was “piston scoring” not covered by the extended warranty. Now they said even though they put the recall chip in for these EXACT problems. This was not related to those problems. This was “scoring on the pistons.” So, now I see piston problems are being addressed in many Hyundai Models but not ours. This is ridiculous to have a vehicle that you can’t count on and then a dealer that is dishonest even for only $50 oil change. The EXACT SAME ISSUES HAPPENED TO US AS LISTED IN THE RECALL. If it didn’t pass a bearing test we would have gotten a new engine. But Hyundai did the test after lying to us about the car’s oil change and being fine. So how can we trust anything they say?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460975April 15, 2022
ENGINE
Hello, well, I want to inform you that the check engine code P1326 is arrowing and it lost power, it does not go from 1800 to 2000 revolutions and the engine is sounding down. And I called the Hyundai and they washed their hands saying that it's already over 100,000 miles, it's out of warranty when I know that's a problem with those factory wear engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460776April 14, 2022
EXTERIOR LIGHTING
2013 Hyundai Santa Fe GLS low beam very dim ( having to use High beams contentiously)dealership states can not find problem, checked wiring harness ohms out correctly(12 volts )have replaced bulbs many time manufactured recommended. have researched internet and Hyundai form many owners are having similar issues on other modals as well. This has become a serious safety issues as well as cost, There has been no response from Hyundai about this issues. Is there a corrective action for this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460362April 11, 2022
ENGINE
Hello I have a 2013 Hyundai Santa Fe sport 2.4l and looked up Vin and says no open recalls. My question is why is there no recalls on 2.4l engines and there is on the 2.0? The 2.4l engines are having the same issues as others as far as engine bearings and other things
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458624March 28, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at 65 MPH, the vehicle started rattling. There were no warning lights illuminated. The contact continued to drive the vehicle. Upon arriving at his destination, the contact opened the hood of the vehicle and noticed that the dipstick was dry, indicating a lack of engine oil; however, there were no oil leaks found. The contact added 5 quarts of oil to the vehicle. The vehicle was taken to the dealer where it was diagnosed that there was an internal engine failure and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458651March 28, 2022
ENGINE, UNKNOWN OR OTHER
Was driving vehicle when it stalled out. Engine,oil pressure, and stearing lights came on the dash. Tried to crank the car again and a loud noise from the motor happened. Like a rod in the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455704March 8, 2022
STEERING
Our 2013 Hyundai Santa Fe had a steering coupler failure at about 35,000 miles that resulted in a loud clunking sound in the steering wheel and less responsive steering, which is unsafe. Hyundai and Kia have extended warranties for many of their models for this exact same problem, but for some reason they have not offered extended service for the Santa Fe. I believe the defective coupler that very commonly falls apart is identical to the one in the vehicles that did receive extended coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454983March 3, 2022
STEERING
Hyundai has a problem with the steering coupler in numerous vehicles, including our Santa Fe. Problem is caused by deterioration of the plastic coupler between the electric power assist motor and the steering column. Hyundai has not recalled this item on other Hyundai models, but is doing an EXTENDED SERVICE REPAIR for 15 years unlimited mileage if you bring it in and ASK FOR IT TO BE FIXED. However, they are NOT doing this for the Santa Fe, as they say "they are not seeing a problem with this model", even though it has the same defective part that is being replaced in other Hyundai models. My vehicle is showing signs of this defect and has a definite "BAD SPOT" in the steering when you drive the vehicle. It is very dangerous and WILL LEAD TO LOSS OF STEERING CONTROL IF IT IS NOT FIXED as soon as possible. However, Hyundai, at the dealership level and at the Hyundai North American level refuses to acknowledge that there is a problem with the Santa Fe, using the same parts as the other models that they admit have a defect. There have been no repairs of modifications to the steering system of this vehicle. It was purchased new and used as a daily driver since purchase in May of 2013. Hyundai is refusing to replace the rubber steering coupler that is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455092March 3, 2022
ENGINE
Car has 122000 and lost power. Hyundai said it needs a new engine and refuse to pay
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454665March 1, 2022
ENGINE
VERY WELL MAINTAINED LOW MILES WITH A P1326, P0014, C1611 CODES WHICH I HAD CLEARED AND LOOKED AT BY MY SHOP ONLY TO BE STANDARD HALF-MILE LATER ON A VERY BUSY ROAD, HAD A TOW COME AND GET ME WHICH WAS EXPENSIVE ALONG WITH THE BILL I HAD JUST PAID FOR. I THOUGHT IT HAD CAUGHT ON FIRE B/C THE SMELL WAS SO TERRIBLE. THIS SEEMS TO BE A PROBLEM WITH THIS TYPE OF VEHICLE. THIS SUCKS AND THEY PROBABLY WON'T DO A [XXX] THING ABOUT IT. AS I LIVE ALREADY LIKE I'M IN POVERTY THIS ISN'T ENOUGH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453601February 23, 2022
UNKNOWN OR OTHER
Exploding Sunroof On 02/22/22 I was driving home from an appt, going approx. 40 mph when all of a sudden i heard a loud sound like a shotgun and then glass from my sunroof was falling down on me. I have a 2013 Hyundai Santa Fe Sport. Nothing hit me, I didn't hit any pot hole or anything, the weather was around 70 and overcast, it was terrifying. My first thought was a stray bullet shot in the air came down and hit the sunroof. Thank goodness there wasn't a car near me on the 4 lane road. I was able to pull off on a side street; i was shaking, bawling, and so confused. There was no warning whatsoever, just BAM, explosion. I called 911, who came out within about 20 minutes. Upon further investigation, we determined the glass was protruding upwards and out of the car indicating the explosion came from inside the vehicle. We examined the large pieces of glass to see if there were any scratches or dings and found nothing. I filed the police report, closed the sunshade to drive home without glass falling on me. Things could have been much worse. I just found out since my car only has 77K miles, the sunroof is still under warranty and will be fixed by Hyundai. Still, something should be done about this as I've been researching, it seems more common than it should!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452164February 15, 2022
UNKNOWN OR OTHER
I pulled in my garage and my husband walked in front of my vehicle and said that he could smell something burning but there was no oil leaking and we didn't know where the burning smell was coming from except for it was under the front of my car under the hood somewhere. That was very scary after I heard about this recall for the Hyundai's catching on fire but no mention of my 2013 vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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