Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11510525March 7, 2023
ENGINE
Since I bought this vehicle it has done nothing but burn oil. I do regular oil changes on a regular basis. In between these oil changes I have to add 3 to 5 quarts of oil every 2 weeks. I have only had the vehicle for 2 yrs and 6 months. I am constantly checking the oil I believe there needs to be a recall on this vehicle engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509048February 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. The mechanic said it was the ABS Control Module and wiring harness. We transported the car that Monday afternoon to the local Hyundai dealership, which we really didn’t want to deal with since we haven’t had nice experiences with them in the past. They never called us and when we finally got ahold of the service department on Wednesday, February 22, they stated that they believe that it is the ABS Control Module, but they are unable to fix it locally. We would have to send it to another Hyundai dealership which is about 100 miles away. After speaking to the Hyundai Corporate Office, they suggested with previous recalls to place an incident report. The recall for the ABS Systems for Hyundai came out on May 16, 2018 and the recall number 218. The recall includes cars with the cruise control systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508522February 22, 2023
ENGINE
I bought this car brand new and have never had any problems with it until the engine seized. The car has been driven 64,691 miles. On 2/11 the car was started in a shopping center parking lot and the engine began ticking. There were no lights present. We drove it home (1 mile) and I called Piazza Hyundai. Their next diagnostic opening was for March 3rd. I made the appointment, left the car in the driveway, and called my own mechanic on Monday, hoping for a quicker repair. On 2/13 the engine still ticked and ultimately shut down on a major road a mile from my home en route to my mechanic. I had it towed to Mighty Muffler and it was declared seized on Tuesday, 2/14. I then had it towed to Piazza Hyundai where it is waiting for it's appointment. There were no lights illuminated until it shut down. After the car stopped working, the engine, oil and battery lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506093February 7, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving the Panoramic Glass Roof exploded on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505179February 2, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
On January 20, 2023 I was on my way home from work and was stopped at a traffic light. The light turned green. As I tried to accelerate forward the engine light started blinking and the vehicle moved slow and lost a lot of power and a knocking sound began. As I tried to accelerate more the knocking sound became louder. I found an engine issue after entering my vin# on the Hyundai site. It was found that for the 2013 Hyundai Santa Fe Sport there was an engine issue. I have attached this issue pertaining to my vin#. I printed this information and took these to my nearest Hyundai dealer, who stated to me that these were not official recall papers and they can't use them. I am the 3rd owner of this vehicle so I never would have received an official recall paper. I proceeded to email consumer affairs at Hyundai and sent these same attachments showing the vehicle issue with my vin#. Hyundai has emailed me back stating and I quote "We have determined your vehicle is not currently affected by any campaigns." I do not see how they determined there isn't a campaign that affects my vehicle when I have proof on paper there is an issue with these engines. My vehicle is a 2013 and under 10 years old. I found a local independent auto garage to look at my Hyundai and they have stated I need a new engine. I am at this time stuck paying out of pocket for a new engine that has clearly an issue Hyundai has had with this particular engine. Thank you for you time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503659January 25, 2023
ENGINE
I was driving to work January 12th and I turned on my left blinker and touched my breaks to slow down and make a stop at a red light in a turning lane. After touching my break my car stalled for the first time since I owned the vehicle in the middle of the road. I put it in park and tried to turn it over twice. The hood of my vehicle started smoking and my engine seized up. I dropped my vehicle off at Horne Hyundai on January 18th after Pep Boys did an engine diagnostics confirming it fell under a recall I was never notified about. There were no engine lights on previous to my car breaking down and I have not heard back from Horne Hyundai since I dropped off my vehicle. Prior to the breakdown, there were not engine malfunctions. Ever since I got the car it didn't accelerate well, but thought it was the specific model of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502935January 21, 2023
SERVICE BRAKES
ABS was repaired 6 months ago. Now light comes back on today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501916January 15, 2023
SERVICE BRAKES
Brake failure. Our 2013 Hyundai Santa Fe Sport 2.0T is having serious brake issues. On pressing brake pedal, it'll travel all the way down, and only pumping the brake might get vehicle to stop. My wife almost hit a vehicle at a traffic light. We've had both front and rear brakes replaced, and master cylinder has been replaced by a certified mechanic, but to no avail. Our mechanic suggested contacting Hyundai dealership, as next option would be ABS. I made an appointment with our local Hyundai Dealer in Odessa, Texas, but said they can only get me in on February 9th, and this vehicle is needed for work. The vehicle is a serious hazard to drive. I've since noticed several ABS recalls, but none for this year model. Something is seriously wrong. My wife almost rear ended a vehicle on the first incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500705January 8, 2023
ENGINE
Not sure if it had anything but Hyundai replaced the rod bearing due to a notice we received to bring it in. A month after this, and just after getting an oil change the check engine light turned on. Upon arriving home, my husband found the car basically on empty for oil. I took it and our mechanic confirmed this. I then took to Hyundai in Cornelius, NC and after many tests they confirmed the car was burning oil, but could not determine the reason. There were no visible leaks etc. Nothing was provided as a solution, we continued to have to due monitor the oil, add when necessary, and take it in for an oil change once a month. As of January 1st, 2023 the car lost power while my 19 yr. old son was driving it with his younger brother and the engine light started flashing. The car is now has no viable engine. I feel this is very poor handling by Hyundai and more attention should have been giving by them for their product which we paid and ended up with a bad apple. Based on what I have researched this seems to be more of a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500675January 8, 2023
SERVICE BRAKES
Brake failure. Our 2013 Hyundai Santa Fe Sport 2.0T is having serious brake issues. On pressing brake pedal, it'll travel all the way down, and only pumping the brake might get vehicle to stop. My wife almost hit a vehicle at a traffic light. We've had both front and rear brakes replaced, and master cylinder has been replaced by a certified mechanic, but no avail. Our mechanic mentioned possibility of an ABS issue, and suggested we contact Hyundai first. I made an appointment with our local Hyundai Dealer in Odessa, Texas, but said they can only get me in on February 9th, and this vehicle is needed for work. The vehicle is a serious hazard to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499053December 27, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the vehicle was experiencing excessive oil consumption. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498768December 24, 2022
ENGINE
2013 Hyundai Santa Fe Limited FWD bought 6/1/22. We bought the car used at 89,000 miles and drove it to 100,000 miles. On 12/19/22 this incident occurred. On the freeway, at speed, I experienced a sudden engine failure/loss. No warning lights prior to this loss and the car had no previous mechanical issues. Acceleration was lost with no warning, no light or indication that something was (going) wrong. I was able to coast to a stop on the side of the road. Once safely off the road I inspected the vehicle for damage, found none and opened the hood. I found no oil on the dipstick, Oil changed 3000 miles before, no interior dash warning about low/no oil. Luckily this was not during rush hour traffic or bumper to bumper where it could have completely died on me in a traveling lane and been a hazard to other drivers. Waited 3 hours for a tow and it is currently sitting at the repair shop where they provided a confirmation that the engine is seized and will need to be completely replaced. Insurance Appraiser was out Friday (12/23) at the Repair shop to look at the vehicle. Repair cost is more than the car is worth and Hyundai Warranty/Recalls are not applicable to the 3.3L V6 Engines which is what our model car has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498570December 22, 2022
STEERING
The car started to make a clicking sound coming from the steering wheel whether straight or turning. The wheel was shaking and there was some wiggle with steering. I was hours from home and did not feel safe driving the vehicle. Left it at a non-Hyundai repair shop. Was told the next day it was an issue with the plastic coupler in the steering column and Hyundai had a recall on it. Drove it home and brought it to my local dealer where we have all our repairs done. Was told there's no recall. After reading the exact same complaint by so many people on here and other online places I was shocked there was no recall for this issue. Others have stated Hyundai did recalls on some of their other vehicles for just this part/problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494661November 23, 2022
ENGINE
Hernstine Hyundai of chillicothe Ohio refused to replace my engine after it failed the inspection when I took it to have the recalls repaired and a week later my engine blew up going 65 on the highway on my way home almost causing me to get into an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487411October 1, 2022
ENGINE
Driving at approx. 55 mph on busy 2-way road when the engine stopped completely. There were vehicles all around me when I lost power brakes, power steering and nearly lost control. There was no prior warning. I managed to get off the road into a field. Towed to service station. They thought engine had failed but it was too big a job for them. Then had it towed to the nearest Hyundai dealer in Augusta, ME. They checked it and agreed the engine had simply frozen. According to the dealer 2 days later, Hyundai agreed that the engine had to be replaced and was covered under warranty. They have offered a rental car until the car is repaired. Dealer estimated to be 10/14/22. The dealer has been a pleasure to deal with but my problem is that this seems to be a very common issue with 2013 Hyundai Sports vehicles. After checking several websites there seem to be dozens of these incidents reported and probably many more unreported. We were very fortunate to not be in a severe accident. It seems just a matter of time before someone is killed because of this vehicle malfunction. Hyundai should have a complete recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486443September 26, 2022
ENGINE
* Vehicle started blowing smoke out of the tailpipe, was losing power and began to stall out, the vehicle is available for inspection and is located at my local dealership * Vehicle began to lose power and started stalling out as I was driving which could have caused an accident * The problem was reproduced by both an independent service center and the Hyundai dealership; both indicated the engine needs to be replaced * Vehicle has been inspected and tested by an independent service center and the Hyundai dealership; both indicated the engine needs to be replaced * There were no warning lamps or messages prior to the problem occurring * There is a safety recall (NHTSA Campaign Number: 17V-226) for this very issue * The dealership claims they ran the diagnostics and the vehicle is considered to be operating at a functional level and is outside of the parameters set by Hyundai for an engine replacement even though they agreed the vehicle can not be driven in its current condition and that the engine needs to be replaced * Hyundai is refusing to replace the engine * It is questionable as to whether or not the dealership conducted a proper inspection according to Hyundai's "Recall 162 Dealer Best Practices Guide" (which required testing to be conducted and results to be uploaded to HMA via utilization of the GDS mobile tablet) and Technical Service Bulleting (TSB) #17-01-047 for this recall which was published on 6/23/17 as they are is unwilling or unable to supply any testing results or parameters and did not replace the dipstick, oil or oil filter as the recall service requires *Vehicle has been at the dealership since it was towed there on 8/11/22 and we have not had use of it since 7/18/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485316September 19, 2022
UNKNOWN OR OTHER
RIGHT FRONT PASSENGER DOOR LATCH BROKE. PIN HOLDING TWO COMPONENTS OF LATCH FAILED RESULTING IN INABILITY TO CLOSE DOOR COMPLETELY. BLACK PLASTIC OR OTHER PROTECTIVE MATERIAL COVERING LATCH ASSEMBLY DISINTEGRATED WITH APPARENT WEAR, EXPOSING PIN WHICH HOLDS TWO COMPONENTS OF LATCHING/LOCKING MECHANISM AS SHOWN IN ATTACHED PHOTOS. REPLACED PART WHICH REQUIRED REMOVAL OF INNER DOOR PANEL. NOW DRIVER'S DOOR BEGINNING TO MAKE SAME ABNORMAL SOUND AT CLOSING AS WELL AS RIGHT REAR PASSENGER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484380September 14, 2022
ENGINE
Engine light blinking and engine knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483979September 12, 2022
ENGINE, POWER TRAIN
The engine won’t start. The car just shut down. While drive there was a sluggish feel in the car engine. The battery in the car is good. There power everywhere in car except for the engine. The engine shutdown with no warning lights or signals at all. Had the car towed back to Family Hyundai Dealer in Tinley Park Illinois on Friday 9/19/22. Received no results as of yet from the service department. Still waiting on results of why the engine shutdown suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483130September 6, 2022
ENGINE
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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