Hyundai Santa Fe Complaints (2012)

355 consumer complaints on file.

#11324430May 13, 2020
ENGINE
ENGINE KNOCK THAT CAUSED ENGINE TO FAIL WITH LESS THAN 95,000 MILES DESPITE DEFAULTS MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322944May 1, 2020
SUSPENSION
I WAS DRIVING HOME ON A RURAL STREET AND HEARD A LONG CLANKING SOUND AND THEN STARTING TO SMELL RUBBER. I DROVE ABOUT 1.5 MILES LIKE THIS AND WHEN I GOT HOME, THE STRUT/COIL SPRING ON THE RIGHT FRONT WAS BROKEN OFF AND SCRAPING MY TIRE ON THE INSIDE. HAD I BEEN ON THE BELTWAY, MY TIRE COULD HAVE BLOWN AND A MAJOR ACCIDENT WOULD HAVE OCCURRED. HYUNDIA REFUSES TO COVER EVEN THOUGH THEY HAVE RECALLS FOR OTHER MODELS/YEARS. I NO LONGER TRUST THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321200April 15, 2020
ENGINE
THE ENGINE WENT OUT AT 50,000 MILES AND WAS REPLACED AND THEN WENT OUT AGAIN AT 105,000 MILES. SAME ISSUE. HAVE CONTACTED HYUNDAI AND THEY WILL NOT DO ANYTHING TO HELP ME. ENGINE STALLED ON FREEWAY FIRST TIME AND ALMOST CAUSED A COLLISION, 2ND TIME ON FREEWAY STALLED AT FREEWAY SPEED AND ALMOST CAUSED ANOTHER COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319833March 31, 2020
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE STOPS RUNNING IN THE ROAD WITHOUT WARNING AND IS UNABLE BE RESTARTED. ATTEMPTS TO CHARGE THE BATTERY FAIL. WHEN TAKEN TO BE EVALUATED BY THE BRAND DEALERSHIP, THEY ONLY CHANGE THE BATTERY AND SAY THAT IT HAS BEEN FIXED. WITHIN 3-4 WEEKS, IT WILL SHUT DOWN IN THE ROAD AGAIN. THIS HAS OCCURRED FOUR TIMES, AND EACH TIME, I TAKE TO BE SERVICED AND THEY ARE UNABLE TO REPRODUCE THE FAILING ISSUE. I HAVE REACHED OUT TO CORPORATE, AND HAVE QUICKLY DISMISSED MY CASE. THERE WAS A CLASS ACTION LAWSUIT IN 2016 CONCERNING THE EXACT ISSUES I AM EXPERIENCING WITH THE VEHICLE. I WOULD THINK WITH THIS TYPE OF DOCUMENTED LIABILITY, THERE WOULD HAVE BEEN A RECALL ON THE VEHICLES OR A WARNING NOTICE DEALERSHIPS WERE REQUIRED TO PRESENT WITH THE SALE. I DO NOT FEEL COMFORTABLE TRADING THE CAR IN AS THE ISSUE WILL BE TRANSFERRED TO ANOTHER CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319778March 30, 2020
ENGINE
WAS DRIVING 65 MPH HEADING SOUTH TO KEY LARGO. THE CAR STARTED VIBRATING AND KNOCKING. THE CAR BEGAN TO LABOR, I WAS ABLE TO PULL IT OFF THE ROAD BEFORE IT QUIT COMPLETELY. THE MOTOR DIED AND WOULDN'T TURN OVER. THE BATTERY APPEARED FINE AS RADIO, LIGHTS ETC., WERE STILL WORKING. THERE WAS NO INDICATION THAT THE CAR OVERHEATED. I POPPED THE, HOOD, CHECKED MY FLUIDS WHICH ALL SEEMED TO BE FINE. I DID NOTE SOME OIL ON THE GROUND AND IT APPEARED TO HAVE A DRIP FROM ABOVE. I TOWED THE CAR TO MY MECHANIC. AFTER LOOKING IT OVER, HE TOLD ME TO TOW IT TO THE DEALER. I'M AT JUST OVER 119,000 MILES; HE FELT THIS MAY BE COVERED. UPON INITIAL DIAGNOSIS, THE DEALER DETERMINED THAT I HAVE A HOLE IN MY ENGINE BLOCK AND IT LOOKS LIKE THE ROD SHOT OUT OF THE BLOCK. THE MANUFACTURER SAID THEY ARE WILLING TO PICK UP 60% OF THE REPAIR WHICH WOULD LEAVE ME WITH A REPAIR BILL OVER THE VALUE OF THE VEHICLE. MY INSURANCE COMPANY DID AN INVESTIGATION, TODAY, AND DETERMINED THAT THE DAMAGE WAS MECHANICAL AND NOTED THE CRANKSHAFT WAS BROKEN. MECHANICAL FAILURE IS NOT COVERED BY MY INSURANCE. THE 2012 SANTA FE WITH THE THETA II ENGINES SHOULD HAVE BEEN INCLUDED IN THE THETA II RECALL REGARDLESS OF WHERE IT WAS MANUFACTURED. I FEEL FOR THE HYUNDAI AND KIA OWNERS WHO CONTINUE TO SUFFER THROUGH THESE CONTINUED ENGINE PROBLEMS MAKING THE CAR WORTHLESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318778March 20, 2020
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *BF CONSUMER STATED ENGINE WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316421March 5, 2020
ENGINE
MY CAR STARTED TO RANDOMLY STALL WITHOUT ANY NOTICE OR CHECK ENGINE LIGHT. I BROUGHT MY VEHICLE TO A MECHANIC AND WAS TOLD ALL I NEEDED WAS AN OIL CHANGE. THEN ONE DAY MY CAR STALLED ON THE HIGHWAY. THE POLICE WERE NOTIFIED BY ANOTHER VEHICLE BECAUSE THEY THOUGHT MY CAR WAS ON FIRE. I CANNOT BELIEVE THEY HAVENT RECALLED THIS ENGINE YET. I COULD HAVE BEEN KILLED. I SAT ON THE HIGHWAY IN THE POLICE CAR UNTIL THE TOW TRUCK ARRIVED BECAUSE MY CAR STALLED IN A BAD LOCATION AND WAS SMOKING. MY CAR WAS TOWED TO THE NEAREST HYUNDAI DEALERSHIP AND IS NOW GOING THROUGH DIAGNOSTIC TESTING. HYUNDAI MANUFACTURER WAS DIRECTLY ENGAGED AND THEY ARE ASKING FOR PHOTOS OF THE ENGINE. HOW ABOUT KEEPING PEOPLE SAFE HYUNDAI AND RECALL THIS ENGINE AS WELL AND PAY FOR THE REPAIRS AS THE NEXT PERSON THIS HAPPENS TO MAY NOT MAKE IT OUT OF THEIR CAR TO TELL THEIR STORY.... TERRIBLE HORRIFYING INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309321February 15, 2020
ENGINE
I WAS DRIVING 65 MPH ON THE HIGHWAY. I HEARD A CLUNK IN THE ENGINE AND MY OIL LIGHT AND CHECK ENGINE LIGHT CAME ON. THE CAR LOST ALL POWER AND NOW I'M TOLD I NEED A NEW ENGINE. CAR ONLY HAS 108,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307864February 8, 2020
ELECTRICAL SYSTEM, SUSPENSION
LOUD NOISE, FRONT RIGHT, RIGHT FRONT AXLE BOX. ALSO 3 WARNING LIGHTS ARE ON INCLUDING ABS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301108January 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING 45 MPH THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE. ADDITIONALLY, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO TWO INDEPENDENT MECHANICS WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO COCONUT CREEK HYUNDAI 4960 NORTH, FL-7, COCONUT CREEK, FL 33073 (888) 441-7737 WHERE IT WAS DIAGNOSED THAT METAL SHAVING WERE IN THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271677October 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO HANLEES HILLTOP HYUNDAI (510-222-8882, LOCATED AT 3285 AUTO PLAZA, RICHMOND, CA 94806) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 16263442. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270477October 23, 2019
ENGINE
WAS DRIVING ON THE HIGHWAY AND HEARD A LOUD KNOCKING. PULLED OFF EXIT RAMP AND CONTINUED TO FIND A SAFE PLACE TO PULL OVER. AFTER PULLING OVER INTO A PARKING LOT, THE KNOCKING IN THE ENGINE WAS MUCH WORSE. CALLED FOR A TOW AND WAS TOWED TO A GARAGE. THE REPAIR GARAGE STATED THE MOTOR HAD SPUN A MAIN BEARING. ( THE OIL FILTER WAS SAFED). AFTER THEY DID THERE WORK I DECIDED TO ATTEMPT TO DRIVE IT TO A DEALER SHIP. ON MY THERE THE PISTON ARM BROKE AND WENT THROUGH THE SIDE OF THE BLOCK. NOW THE VEHICLE IS NO GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258229September 25, 2019
ENGINE
DRIVING CA I580 WESTBOUND, BRIGHT SUNNY DAY (2:45PM 9/24/19) IN 2012 SANTA FE WITH 111K MILES ON IT. GOING HIGHWAY SPEED, WITHOUT WARNING (NO KNOCKING, NO ACCELERATION ISSUES) THE ENGINE SHUT DOWN: OIL, BATTERY AND ENGINE LIGHTS ILLUMINATED. HAVING NO POWER STEERING, I MUSCLED THE CAR DOWN THE NEAREST OFF-RAMP (COASTING 3/4 MILE, I WAS LUCKY TO BE IN THE FAR RIGHT LANE). I HAD ALSO OWNED A 2011 SONATA THAT WENT THRU 3 ENGINE FAILURES WITH SYMPTOMS (EACH TIME, ACCELERATION ISSUES, GEARING HESITATION AND KNOCKING OCCURRED). WITH THE SANTA FE, NO SUCH SYMPTOMS, IT JUST SHUT DOWN AFTER RUNNING PERFECTLY. I CALLED ROADSIDE ASSISTANCE AND THEY TRIED TO JUMP START THE CAR -- NO LUCK. A TOW TRUCK TOOK THE CAR TO A LOCAL HYUNDAI DEALERSHIP IN DUBLIN, CA. THEY DETERMINED THAT THE CRANKSHAFT WAS FROZEN CAUSING AN ENGINE SEIZURE. I ASKED IF THIS CAR WAS COVERED UNDER THE VARIOUS ENGINE RECALLS THAT HAVE PLAGUED NUMEROUS OTHER HYUNDAI MODELS AND THEY SAID "NO". SO IT SEEMS I AM ANOTHER VICTIM (4 TIMES OVER; THE SONATA WAS LEMON LAWED) OF HYUNDAI'S ENGINE SHODDY MANUFACTURING ISSUES. I AM AWAITING THE HYUNDAI SERVICE DEPARTMENT'S OFFICIAL REPORT AND COST ANALYSIS. I WILL BE CONTACTING HYUNDAI AMERICA'S CUSTOMER SERVICE TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257905September 25, 2019
POWER TRAIN
CAR WITH LESS THAN 39,000 MILES AND PROPER OIL CHECKS AND CHANGES: OIL LEAKING FROM THE OIL PRESSURE SENSING UNIT. PER AUTO BODY SHOP- MULTIPLE HOURS OF LABOR FOR FIX WITH HEFTY COST. HOW IS IT THAT A COMPONENT TO THE POWERTRAIN WITH THIS LOW OF MILEAGE IS BREAKING DOWN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256350September 18, 2019
ENGINE
I WAS DRIVING DOWN THE INTERSTATE WITH CRUISE CONTROL SET AT 80 MPH, WHEN THE ENGINE STARTED MAKING A HORRIBLE SOUND. A SOUND AS THOUGH IT HAD NO OIL. I PULLED OFF THE INTERSTATE AND HAD TO HAVE VEHICLE TOWED TO THE MECHANIC. I LEARNED THE ENGINE BLEW A ROD AND NEEDS TO BE REPLACED. 114,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255819September 16, 2019
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HER MOTHER WHO OWNS A 2012 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, AN ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255362September 13, 2019
ENGINE
I WAS DRIVING ON THE INTERSTATE AT SPEED WHEN MY 2012 SANTA FE BEGAN MAKING A LOUD RATTLING SOUND AND LOSING POWER. I WAS ABLE TO SAFELY MOVE TO THE SHOULDER AND STOP. THE ENGINE THEN STOPPED. I WAS TOWED TO A LOCAL GARAGE WHERE A TECHNICIAN INSPECTED THE ENGINE. IT WAS FOUND THAT ONE CYLINDER FAILED AND FILLED UP WITH OIL CAUSING A TOTAL ENGINE FAILURE. THE ENGINE HAS TO BE REPLACED. MY VEHICLE HAS 101,000 MILES ON IT. VERY EXPENSIVE $6000.00 ENGINE REPLACEMENT. CAR HAS RUN WONDERFUL UP TILL THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252622August 31, 2019
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR ALL THE GAGES STARTED TO FLICKER ON AND OFF. THE RADIO STARTED TO COME ON AND OFF AND WHILE DRIVING ON THE HIGHWAY IT JUST STOPPED. WE REPLACED THE BATTERY AND EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252515August 30, 2019
WHEELS
LIGHTS APPEARED ON DASHBOARD ON MY VEHICLE ON MORNING OF 8/21/2019, ON MY WAY TO WORK. AFTER WORK, I STOPPED BY BACHMAN HYUNDAI IN JEFFERSONVILLE, IN TO GET DIAGNOSTIC OF WHAT WAS GOING ON WITH MY VEHICLE. I MET WITH THE SERVICE PERSON I WOULD NORMALLY SEE. I WAS TOLD ME THAT MY WHEEL SPEED SENSOR REAR LH OPEN/SHORT, PART #C1206 AND WHEEL SPEED SENSOR REAR RH OPEN/SHORT, PART #C1209 + SHE TOLD ME I WOULD NEED TO REPLACE MY REAR ROTORS AS WELL, I STATED I HAD MY REAR ROTORS REPLACES ABOUT A YEAR &A HALF AGO. SHE QUOTED THE JOB MORE THAN $1200.00 INCLUDING PARTS, LABOR + TAXES. I PURCHASED MY HYUNDAI SANTAFE FROM JIM ELLIS HYUNDAI IN ATLANTA, GA. I REACHED OUT TO A SERVICE TECH I TRUST AT JIM E. HYUNDAI/ATLANTA, HE INFORMED ME THAT THIS WAS A RECALL PART AND HYUNDAI SHOULD DO A PA REPLACE FREE OF CHARGE. I WENT BACK TO BACHMAN HYUNDAI, IN, TOLD HER WHAT WAS TOLD TO ME. PA WAS DONE, PA WAS DECLINED. SHE STATED YES SHE KNEW OF THE RECALL & WHY DIDN'T SHE MENTION TO ME. SHE STATED I HAD NOT HAD ALL OF MY VEHICLE SERVICED AT THERE LOCATION AND THAT I WAS NOT THE ORIGINAL OWNER AND IT HAD MORE THAN 13K MILES. I ASKED WHAT DID ALL OF THIS HAVE TO DO WITH REPAIRING MY VEHICLE? I CONTACTED ATLANTA BACK, WAS GIVEN # FOR HYUNDAI USA. THEY COULD SEE THAT PA WAS DONE & DECLINED, I ASKED WHY, HE DIDN'T UNDERSTAND WHY. HE UPDATED A NEW CASE # AND ESCALATED MY COMPLAINT AND SENT NEW CASE # HYUNDAI, IN TO GET JOB DONE. I RECEIVED CALL FROM HYUNDAI USA TODAY, ONLY TOE TOLD THAT MY VEHICLE IS OUT OF WARRANTY IS WHY THEY CANNOT REPAIR THIS RECALL ISSUE. PLEASE ! I NEED YOUR HELP IN RESOLVING THIS SIMPLE ISSUE. TODAY THE LADY TOLD ME, WELL TAKE YOUR CAR BACK TO ATLANTA AND HAVE THEM REPAIR IT BECAUSE THEY WERE NOT APPROVING REPAIRS. SO UNFAIR! I HAVE RECEIVED SO MANY CONFLICTING STORIES NOT TO REPAIR THIS RECALL. PLEASE HELP ME! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252288August 29, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE BEGAN TO MAKE A NOISE. IT IS AN ENGINE FAILURE AND HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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