Hyundai Santa Fe Complaints (2018)

110 consumer complaints on file.

#11576507March 11, 2024
ENGINE
Vehicle started normally except for a few chirps that began today, belts are due for replacement so assumed this was it. No unusual noises, behaviors, sounds or performance issues until an hour later; coming to a light where a left turn was to be made, the car started stalling - still no noises or indicators lit. Upon starting the turn the engine shut completely off, and was just barely able to coast to the shoulder. The vehicle’s power completely cut, and attempting to start the vehicle did nothing. Checked the oil, and the dip stick was completely dry, however it was above the low level notch when checked 2,000 miles previously. Upon filling the oil up and jumping the battery which had depleted from sitting with the hazard lights on, the vehicle started but has a very loud knock. With the help of police who had stopped to assist I was able to get the vehicle off of the road and to a safer place to be towed to a nearby shop; have not yet contacted them as they were not open today but I expect the low oil may have caused damage to the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576709March 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the engine seized. In addition, when the vehicle was restarted, the taillights were inoperable. The contact stated that only the front lights were operable. The contact stated that when the failure occurred, it was nighttime and on a busy dark road. The vehicle was taken to the dealer where it was diagnosed with failed rear toe hitch harness and that the vehicle needed to be re-wired and the toe hitch needed to be removed. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 57,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572245February 15, 2024
ENGINE
Driving at 35 mph, engine lost power and went into limp mode. Check engine light was flashing. Showed code P0018. Catastrophic engine failure. No compression in bank 2 cylinders. Needs an engine replacement. Only 113,000 miles on the engine. No help from Hyundai at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570511February 7, 2024
ENGINE
The engine has always burned oil very quickly in my opinion. The engine seized despite regular use. The vehicle was just outside of warranty so we have to pay for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552596October 30, 2023
STEERING
I have noticed for the past year that my steering column feels loose. It makes a popping noise and really makes noise on rough pavement. I feel like the steering wheel is just gonna come off into my hands. It's very loose to turn and you can feel the pops within the steering wheel. I took my car to local repair shop and they told me there was a recall and that I should take to dealer. I called dealer but my Vin # is not listed within the actual recall. However I read the recall itself and that is what is happening to my Hyundai. It makes no sense that my exact Vin # would not be included in recall since I am having that problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550374October 17, 2023
POWER TRAIN, ENGINE
We took our 2018 Santa Fe in for service because the check engine light came on and we lost power when accelerating. We were told that it has "catastrophic engine failure" and that we need a full engine replacement. On a less than 5 year old car. We are being blamed for this although we have kept up with regular oil changes and service. We were told that we could not get any warranty on the engine. We have been quoted $7,500 for an engine "replacement" and a 1 year warranty. They do not make the engine any longer so it is not even a true replacement. We brought it in to Hyundai of Metairie. They will not answer or return our calls. Do not buy a hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547090September 28, 2023
AIR BAGS
My airbag light came on 1000 miles over the warranty mileage while on vacation. Had the issue checked and it was a 'pre tensioner', driver side, that shorted out and in turn shorted out the airbag module. This is a huge safety problem and should not happen. It should also be covered, due to no fault of my own. I have tried to resolve the issue with Hyundai customer care, but no help from them. I had to, because I'm not driving unprotected, get the car fixed on my own. I'm retired, a veteran and on a fixed income. $2300.00 is a lot to absorb. I've asked Hyundai for help, but no response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546354September 25, 2023
ELECTRICAL SYSTEM
Reverse Camera malfunctioning most days. A few days a year it works, but usually it's just a blue screen. Other 3 cameras work fine all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540580August 24, 2023
ENGINE
The contact owns a 2018 Hyundai Santa Fe. The contact stated while driving 55 MPH, the vehicle made an abnormal rattling sound and there was fire coming from underneath the hood. There was no warning light illuminated. The contact stated that she immediately veered to the side of the road and exited the vehicle with her son. The contact stated that the fire died out before the fire department arrived. A fire department report was filed. There was no police report filed. There was no injury sustained. The vehicle was towed to the dealer, where it was diagnosed that a fractured rod in the engine block had caused the engine to explode, and the engine needed to be replaced. The dealer also informed the contact the fire had burned the electrical wiring. The vehicle was not repaired. The manufacturer was notified of the failure and offered to cover half of the repair. The failure mileage was approximately 142,732.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11539278August 18, 2023
ENGINE
while driving on a highway the engine lock up, and I was fortunate to get to the side of the road. Vary scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537795August 10, 2023
ELECTRICAL SYSTEM, ENGINE
Failed oil pressure sensor which was leaking oil through the wiring harness; could have caused a fire from oil dripping on exhaust system. Oil pressure sensors should only fail electrically, not from allowing high pressure oil to leak out. Dealer states there have been some cases where the oil flowed through the wiring harness to the vehicle ECU, rendering a severe problem in controlling the vehicle. Dealer repair invoice attached. Besides the oil pressure sensor the wiring assembly had to be replaced from the oil contamination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537268August 8, 2023
ENGINE
This vehicle has 113,000 miles on it and the engine is blown. The warranty for these cars expires at 100 thousand miles. This vehicle was properly maintained and should not fail. I cannot claim this under auto insurance and the dealer wants to charge me 185 dollars to tell me on paper that I need to pay 20000 dollars for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529607June 29, 2023
AIR BAGS
The contact owns a 2018 Hyundai Santa Fe. The contact stated that while driving at 30-35 MPH, the contact was rear-ended by another vehicle, hit on the driver's side by a truck, and rear-ended again; however, the air bags failed to deploy. The contact sustained injuries and received medical attention. A police report was filed. The vehicle was not deemed totaled. The vehicle was towed to the tow yard. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11526196June 9, 2023
ENGINE
The contact owns a 2018 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating, and failed to exceed 65 MPH. The vehicle later lost motive power with the ABS and several other unknown warning lights illuminated. The vehicle was towed to an independent mechanic, who diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522993May 20, 2023
AIR BAGS
I was T boned on the driver then hit a pole. NO AIRBAGS deployed. I was traveling around 45 mph. Other vehicle speed unknown
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11521745May 12, 2023
ENGINE, UNKNOWN OR OTHER
I was driving about 60-65 mph on the interstate, and with no dashboard lights illuminated, the car started making a loud clanking noise. Without warning, there was 1 additional loud noise and the engine froze, excessive smoke came from the front of the car and underneath the car. I pulled over to the side of the road. There was an oil trail behind the car and under the car. The car is now being inspected by our local Hyundai dealership and awaiting warranty approval.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514186March 28, 2023
ENGINE
Losing half a quart of oil every 1000 miles, that would be about 3 quarts every 6000 miles This is not normal for a 2018 car with 65700 miles on it Car had an Oil Consumption Test by dealer No warning lights have come on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494793November 24, 2022
ENGINE
I bought my 2018 Hyundai Santa Fe 3.3L a year and a half ago with 58k miles from a dealer in Clarksville, MD. On October 18th 2022 with 70k miles my Hyundai Santa Fe starting making a loud noise in engine so I took it to a Hyundai dealer where I was told my engine would need to be replaced and was quoted 19.1k to replace it. I'm the second owner of the car so technically not under warranty. Hyundai is paying half of repair and rental extended warranty is paying the other half and a 10 day rental. Car has been there for a month parts still aren't there and was told it could take months to get my car back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491063October 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480116August 19, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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