Hyundai Santa Fe Complaints (2015)

255 consumer complaints on file.

#11318655March 19, 2020
ENGINE
I WAS DRIVING ON HIGHWAY WHEN SUDDENLY, THE ENGINE TURNED OFF WITHOUT ANY WARNING (0 RPM ON DASH). I PULLED THE CAR OVER TO THE RIGHT SHOULDER OF HIGHWAY AND ATTEMPTED TO RESTART THE CAR MULTIPLE TIMES, BUT THE ENGINE/CAR WOULD NOT RESTART. I REMEMBER SMELLING A BURNING SMELL THE NIGHT BEFORE THIS INCIDENT. ALSO, SMELLED THE SAME BURNING SMELL FROM THE ENGINE COMPARTMENT ON THE DAY OF THE INCIDENT AFTER THE ENGINE UNEXPECTEDLY TURNED OFF. THERE WAS NO ENGINE LIGHT ON OR ANYTHING PRIOR TO THIS EVENT. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HYUNDAI!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310420February 20, 2020
ENGINE, POWER TRAIN
MY TRANSMISSION WENT OUT AT 114,000 MILES THEY FOUND METAL SHAVINGS IN IT, WE HAD IT REPLACED. NOW AT 134,000 MILES THE ENGINE WENT OUT, THEY FOUND METAL SHAVINGS IN THAT ALSO. IT HAS BEEN SITTING AT HYUNDAI SINCE DECEMBER 2019 IT IS NOW FEBRUARY 2020 AND STILL WITHOUT A CAR OR A RENTAL. SERVICE DEPARTMENT BUILT AND NEW ENGINE AFTER THEY TESTED THE ENGINE IT STARTED MAKING NOISES AGAIN AND APPARENTLY HYUNDAI SENT THEM SOME PART THAT DIDN'T FIT NOW THEY HAVE TO FIX IT AGAIN... HYUNDAI CORPORATE HAS ONLY OFFERED TO PAY HALF OF THE REPAIRS EVEN THOUGH IT WAS AN ENGINE MALFUNCTION. BOTH OF THESE ISSUES HAPPEN WHILE DRIVING. THE ENGINE SHUT DOWN WHILE ON THE FREEWAY WHEN IT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298230January 9, 2020
STRUCTURE:BODY
FOLLOWING WARRANTY WORK ON DEFECTIVE DOOR LOCKS, THE REAR TAILGATE OPENS ELECTRONICALLY BUT OFTENTIMES WILL CLOSE IMMEDIATELY ON YOU. IT IS INCONSISTENT, SOMETIMES IT OCCURS TWICE IN A ROW AND SOMETIMES IT IS EVERY THIRD OPENING. IT HAS COME DOWN ON MY HEAD AND THAT OF MY WIFE. THIS HAPPENS WHEN THE VEHICLE IS TURNED OFF AND HAPPENS WHEN USING THE INTERIOR BUTTON, THE BUTTON ON THE KEY FOB AND THE BUTTON ON THE TAILGATE HANDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290927December 23, 2019
ENGINE
TL* THE CONTACT OWNED A 2015 HYUNDAI SANTA FE. WHILE DRIVING 5-10 MPH, SMOKE AND FLAMES APPEARED FROM THE FRONT OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND CONTACTED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A POLICE TOW YARD. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INSPECTED. DON MOORE HYUNDAI (3200 VILLA POINT, OWENSBORO, KY 42303, (270) 685-5555) AND THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11287247December 5, 2019
AIR BAGS
WHILE EXITING THE HIGHWAY AT A RATE OF 20MPH ON A DECLINE, WE BEGAN TO SLIDE IN THE SNOW, AS WE SLID I BEGAN PUMPING THE BRAKES TO SLOW US DOWN BUT THE HILL MADE US GAIN SPEED EVEN THOUGH THE WHEELS WERE NOT SPINNING. AFTER SLIDING DOWN HILL FOR CLOSE TO 100 YARDS, WE MADE IMPACT WITH ANOTHER VEHICLE DRIVING THROUGH THE INTERSECTION. THE FRONT OF MY VEHICLE MADE DIRECT IMPACT WITH THE SIDE OF THE MINIVAN. IMPACT WAS HARD ENOUGH FOR THE FRONT BUMPER OF MY VEHICLE TO BE COMPLETELY RIPPED OFF, MY RADIATOR CRACKED, THE MINIVAN IS TOTALED AND ALL THE AIRBAGS WENT OFF IN THE MINIVAN, BUT MY AIRBAGS NEVER DID RESULTING IN MY CHIPPING MY TEETH ON THE STEERING WHEEL, AGGRAVATING A FRACTURED WRIST, HURTING MY RIBS, AS WELL AS MY PASSENGER HITTING THEIR HEAD HARD ENOUGH TO GIVE THEM A PHYSICIAN DIAGNOSED CONCUSSION PUTTING THEM OUT OF WORK FOR 2 DAYS AND GIVING HER WHIPLASH. WE PURCHASED THE VEHICLE BECAUSE OF THE SAFETY STANDARDS AND REPUTATION OF HYUNDAI WITH THE PLAN TO BE HAVING CHILDREN, WE ARE FORTUNATE THAT WE HAVE NOT HAD CHILDREN YET.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11254485September 10, 2019
ELECTRICAL SYSTEM
IN JANUARY MY ALTERNATOR FAILED. I TOOK THE CAR TO A DEALERSHIP AND THEY REPLACED THE BAD PART. TWO DAYS LATER THAT PART FAILED AND TOOK IT BACK TO THE DEALERSHIP AND THEY SWAPPED THE PART AGAIN FREE OF CHARGE. ON FRIDAY SEPT 6TH MY ALTERNATOR FAILED AGAIN AND DESTROYED THE IN-LINE FUSE AND KILLED THE BATTERY. ONCE ITS FIXED IT WILL BE MY 4TH ALTERNATOR IN LESS THAN 80K MILES. ALL OF THE TIMES THAT THIS PART FAILED IT WAS WHILE ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221051June 18, 2019
ENGINE
DRIVING ON THE INTERSTATE THE ENGINE STARTED MAKING A NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. AT THAT POINT DRIVING IT STRAIGHT HOME THE ENGINE STALLED SEVERAL TIMES, ONCE WHILE MAKING A TURN THROUGH A BUSY INTERSECTION, I WAS LEFT WITH NO POWER. THIS IS SIMILAR TO THE ISSUES I READ INVOLVING SANTA FE ENGINE RECALLS FOR THE 2013, 2014, AND 2017 MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219908June 13, 2019
STEERING
USED VEHICLE (80,000 MILES). POWER STEERING CUT OUT WHILE MY WIFE WAS DRIVING ALONG CURVE AT APPROXIMATELY 35 MPH WITH OUR INFANT SON IN THE BACK. MANAGED TO SAFELY STOP, TOOK TO DEALERSHIP FOR EVALUATION. DEALERSHIP INDICATED IT HAD FIXED PROBLEM WITH ELECTRONIC POWER STEERING SYSTEM, BUT THE POWER STEERING CUT OUT AGAIN THE FOLLOWING DAY WHILE MY WIFE WAS DRIVING APPROXIMATELY 70 MPH ON THE HIGHWAY. HAPPENED TO MY WIFE A THIRD TIME WHEN SHE WAS ATTEMPTING TO BACK OUT OF PARKING SPACE. DEALER COULDN'T IDENTIFY PROBLEM, SAID WE NEEDED TO REPLACE ENTIRE STEERING ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205165May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY DECELERATED TO APPROXIMATELY 40 MPH. THE VEHICLE WAS TAKEN TO WILLIAMSBURG HYUNDAI (7277 RICHMOND RD, WILLIAMSBURG, VA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER CAMPAIGN FOR THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203685April 25, 2019
AIR BAGS
BOUGHT BRAD NEW 2015 HYUNDAI SANTA FE IN 2015. DEALER SOLD ME ON SAFETY. I THINK IT WAS 8 TO 10 AIRBAGS. GOT IN ACCIDENT AND NOT ONE DEPLOYED. HIT SOLID POLE GOING ABOUT 35 TO 40. CAR TOTALLED NO AIRBAGS DEPLOYED. MADE COMPLAINT TO HYUNDAI AND NO RESPONSE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11195615April 11, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
CAR STARTED SURGING FORWARD WITHOUT TOUCHING GAS PEDAL, IT LUNGES AT HIGHWAY SPEEDS AS WELL. I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183579March 2, 2019
ENGINE
THE ENGINE IS THE 2.0 TURBO AND SINCE ABOUT 10,000 MILES IT RUNS SLIGHTLY ROUGH AT IDLE IN GEAR, IT EITHER DOES NOT KICK DOWN SMOOTHLY TO ACCELERATE, OR IT SUDDENLY TAKES OFF UNEXPECTEDLY RAPID. THE ACCELERATION IS SPORADIC, UNEVEN AT ONE END, OR JERKING INTO THE TURBO FUNCTION AT THE OTHER END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179857February 13, 2019
ENGINE
WHILE DRIVING ON CITY STREET AT ABOUT 40 MPH, A KNOCKING SOUND WAS HEARD FROM THE ENGINE. AFTER DRIVING ANOTHER 5 MILES THE NOISE BECAME LOADER AND THE ENGINE CHECK LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALERSHIP (HYUNDAI OF COOL SPRINGS, FRANKLIN, TN) FOR SERVICE. AFTER SEVERAL DAYS WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THEY FOUND SLUDGE AND METAL SHAVINGS INSIDE THE ENGINE AND OIL PAN. HYUNDAI WAS NOTIFIED OF THE PROBLEM AND DENIED THE CLAIM. THE DEALERSHIP CHANGED THE OIL AND TOLD ME I WOULD HAVE TO PAY FOR A NEW ENGINE. VEHICLE HAS APPROXIMATELY 68,000 MILES. STILL UNDER WARRANTY. CAN NO LONGER DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154311November 27, 2018
AIR BAGS
AIR BAG WARNING LIGHT ON DASH STAYS LIT. CAR SCANNED AT DEALER. SHOWS AIR BAG CONTROL MODULE DEFECTIVE. TOLD AIR BAGS NON FUNCTIONING. CAR IS AT DEALER NOW. OTHER WARNING LIGHTS ACTIVATED AT SAME TIME (TRACTION CONTROL AND DOWN HILL BRAKE). CAR WAS BEING DRIVEN WHEN ERROR LIGHTS ACTIVATED.WAITING ON CALL BACK FROM HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141506October 19, 2018
ENGINE, POWER TRAIN
RANDOMLY, FROM A STOP, WHEN ACCELERATING THE ENGINE TEMPORARY STALLS OR HESITATES FOR 1-2 SECONDS. THIS VERY DANGEROUS AND SCARY. IT HAS BEEN HAPPENING SINCE THE CAR WAS NEW AND THE DEALER REFUSES TO RECOGNIZE THE PROBLEM. IT HAS PROBABLY HAPPENED 50 TIMES OR MORE. ONLINE SEARCHES SHOW MANY COMPLAINTS OF THE SAME ISSUE WITH ALL MODELS WITH THE 2.X TURBO ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128507September 10, 2018
ENGINE, POWER TRAIN
DRIVING ON MAJOR HWY, CAR LOST POWER AND SO I LOOKED FOR A PLACE TO PULL OVER, WHEN I GOT TO SIDE OF RD THE CAR STALLED OUT AND DIED COMPLETELY. WOULDN'T RESTART AGAIN. ENGINE LIGHT CAME ON AND BATTERY LIGHT AND OTHER LIGHTS. I TRIED TO CRANK WITH NO LUCK. CALLED FOR HELP. GOT TOWED TO NEAREST SHOP. IT WAS MOTOR THAT FAILED. NO SIGN EXCEPT LOST POWER AND DIED. SAME CONDITION AS MOTORS THAT WERE RECALLED AND MY MOTOR IS A 2014 AND I HAVE EXTRA WARRANTY AND THEY TURNED ME DOWN. I NEED HELP PLEASE.....HELPPPPPPPPP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128518September 10, 2018
SEAT BELTS
PASSENGER SEAT BELT WARNING DOES NOT FUNCTION. WITH ADULT IN THE SEAT, NO WARNING LIGHT OR ALARM TO INDICATE THE BELT IS NOT IN USE ANYTIME WHEN VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128522September 10, 2018
SEAT BELTS
SEAT BELT WARNING INOPERABLE FOR PASSENGER SEAT. IT DOESN'T PROVIDE A WARNING LIGHT OR AUDIBLE ALARM WITH A PASSENGER IN THE SEAT AND THE VEHICLE UNDERWAY IN DRIVE POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124003September 2, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TWICE ENGINE QUIT WHILE OPERATING WITH NO WARNING. ONCE AT 60MPH AND THE OTHER AT SLOW SPEED WHILE TURNING AROUND. RESTARTED BY PLACING IN NEUTRAL AND PUSH START BUTTON WHILE STILL MOVING. 21000+ MILES. DEALER OFFERS NO EXPLANATION. THERE ARE NUMEROUS REPORTS OF SIMILAR INCIDENTS WITH HYUNDAI VEHICLES. NO FIXES I HAVE BEEN ABLE TO FIND AND LITTLE SATISFACTION FROM THE MFR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113618July 25, 2018
ENGINE, POWER TRAIN
HIT ACCELERATOR AND WON'T SHIFT INTO GEAR, LOUD REVS AND THEN HEAR A BANG AND THE CAR JUMPS AS IT FINALLY SHIFTS INTO GEAR. THIS HAS HAPPENED RANDOMLY THROUGHOUT THE LIFE OF MY CAR AT RANDOM, I DIDN'T THINK MUCH OF IT, THEN LAST WEEK, I START TO LOSE POWER, AND SAME THING, IT HAPPENS MULTIPLE TIMES ON THE SAME DRIVE. NEVER ONCE WHEN THIS HAPPENS DID I GET A CHECK ENGINE LIGHT. THEN IT GOT SCARY AS WHILE ON THE FREEWAY THE VEHICLE WOULD DOWNSHIFT WHEN TRAVELING AT A HIGH RATE OF SPEED ON ITS OWN WHILE IN DRIVE. STILL NO CHECK ENGINE LIGHT CAR FINALLY GETS BACK TO CORRECT GEAR RATIO FOR THE SPEED. FINALLY THE CHECK ENGINE LIGHT COMES ON. NOW THE CAR WON'T SHIFT OUT OF 4TH GEAR, NO 1ST OR SECOND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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