Hyundai Santa Fe Complaints (2010)

260 consumer complaints on file.

#10395871April 14, 2011
FUEL SYSTEM, GASOLINE
GAS/FUEL SMELL COMING FROM ENGINE COMPARTMENT INTO CABIN OF 2010 HYUNDAI SANTA FE GLS (2.4 L AUTOMATIC). SMELL IS NOT NOTICEABLE AT COLD START OVERNIGHT, OR AFTER A COUPLE OF HOURS OF SITTING. SMELL IS VERY NOTICEABLE AFTER THE VEHICLE IS DRIVEN TO OPERATING TEMPERATURE AND THEN SHUT OFF FOR ANYWHERE FROM 10 MINUTES TO AN HOUR. THE FUEL SMELL COMES DIRECTLY INTO THE CABIN WHEN THE HVAC SYSTEM IS SET TO VENT, BUT NOT ON RECIRCULATE. DEALER HAS REMOVED AND REPLACED FUEL INJECTORS AND FUEL RAIL. SMELL STILL PERSISTS. THIS IS A DAILY OCCURRENCE. THE SMELL ALSO OCCURS WHEN STOPPED FOR ANY AMOUNT OF TIME WHILE DRIVING/IDLING. THE SMELL OCCURS WHEN THE VEHICLE'S ENGINE IS OFF, BUT THE KEY IS TURNED TO THE POINT THE HVAC WILL TURN ON. THIS MEANS THE SMELL OCCURS REGARDLESS OF WHETHER THE ENGINE IS RUNNING OR NOT. THE SMELL ACCUMULATES UNDER THE HOOD AND IS STRONGEST NEAR THE PASSENGER SIDE MIDDLE. THE SMELL IS BAD ENOUGH TO PERMEATE CLOTHES WHILE DRIVING AND TO BE SMELLED INSIDE THE HOUSE WHEN THE DOOR TO THE GARAGE IS OPENED. IT'S BAD ENOUGH TO FORCE PARKING THE VEHICLE OUTDOORS. IT APPEARS THIS ISSUE IS BEING DISCUSSED ON THE HYUNDAI FORUMS WEBSITE AND MOST COMPLAINTS ARE FOR THE HYUNDAI SONATA AND SONATA TURBO, BUT THE DESCRIPTION OF THE ISSUE AND POTENTIAL SOLUTIONS POINT TO THE SAME CAUSE FOR MY SANTA FE. THE DEALER HAS ACKNOWLEDGED THE SMELL, BUT NOT IN WRITING. THE VEHICLE HAS BEEN IN FIVE TIMES FOR THIS COMPLAINT - TWICE WITH WORK DONE, TWICE WITH NO WORK DONE (CLAIM WAS COULD NOT REPLICATE), AND ONCE I WAS SENT HOME BEFORE ANY WORK WAS DONE AS THE SERVICE REPRESENTATIVE DETERMINED THERE WAS NOTHING THEY COULD DO AT THAT TIME. THERE APPEARS TO BE NO KNOWN SOLUTION TO THIS ISSUE COMING FORTH FROM HYUNDAI AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395283April 8, 2011
POWER TRAIN
TL*THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. HE ALSO NOTICED THAT THE RPMS WOULD INCREASE AND DECREASE WITHOUT APPLYING PRESSURE TO THE ACCELERATOR PEDAL. THE DEALER MADE FOUR ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER ADVISED THE CONTACT THAT SINCE THE COMPUTER DID NOT DISPLAY ANY ERROR CODES THEN THEY WERE UNABLE TO DIAGNOSE THE FAILURE OR REPAIR THE VEHICLE. THE CURRENT MILEAGE WAS APPROXIMATELY 18,000. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390495March 17, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
OCT 2010 FIRST INCIDENT- WITH A COLD ENGINE IN THE MORNING WHILE TRAVELING BETWEEN 20-40 MPH MY 2010 6 CYL HYUNDAI SANTA FE LURCHED FORWARD WITH A LOUD BANG AS IF WE WERE HIT FROM BEHIND. WE HAD 6230 MILES ON VEHICLE. OVER THE NEXT 2 DAYS THE SAME THING HAPPENED SEVERAL TIMES NOT AS SEVERE AS THE FIRST INCIDENT. AFTER CHECKING THE INTERNET FOUND MANY REPORTS OF SIMILAR INCIDENTS. BROUGHT TO DEALER WHO DENIED HEARING OF THIS PROBLEM, KEPT OVERNIGHT, COULDN'T DUPLICATE PROBLEM AND RESET ADAPTIVE LEARNING AND RESET DRIVING HISTORY. PROBLEM STARTED AGAIN MARCH 2011 ON MARCH 8, 2011 BROUGHT TO DEALER KEPT OVERNIGHT, COULDN'T DUPLICATE PROBLEM FOUND TRANSMISSION FLUID LOW, RESET TRANSMISSION, DID AN UPDATE THEY SAID WAS RELATED TO A COMPUTER MODULE THAT WAS RELATED TO THE PROBLEM. VEHICLE HAD 10,000 MILES. CALLED HYUNDAI CONSUMER AFFAIRS AND HAD A CASE OPENED TO DOCUMENT PROBLEM AS I MAY HAVE TO GO THROUGH NEW YORK LEMON LAW IF THEY DON'T FIX PROBLEM. MARCH 15, 2011 TRAMSMISSION PROBLEM BACK AGAIN CALLED HYUNDAI CONSUMER AFFAIRS AND HAD THEM REOPEN CASE AND ANOTHER APPOINTMENT SCHEDULED WITH DEALER ON MARCH 23, 2011 TO TEST DRIVE WITH TECH AND SERVICE MANAGER. THIS WILL BE THIRD ATTEMPT TO FIX TRANSMISSION PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391368March 14, 2011
ELECTRONIC STABILITY CONTROL (ESC)
CONSTANT, UNSAFE, AND UNCOMFORTABLE STEERING TO THE RIGHT, ENOUGH TO CHANGE LANES ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389683March 10, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
SINCE PURCHASING A NEW 2010 HYUNDAI SANTE FE AWD IN MAY 2010, THERE HAS BEEN A PROBLEM WITH IT'S TIRE PRESSURE MONITORING SYSTEM (TPMS) IN NOVEMBER 2010 AND A REOCCURRENCE NOW IN FEBRUARY 2011. I WAS SO UPSET THAT I WROTE THE MANUFACTURER DIRECTLY AND ITS NOW BEING OVERSEEN BY THE HYUNDAI EAST COAST REGIONAL OFFICE--BUT STILL NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10385728February 27, 2011
POWER TRAIN
MY 2010 HYUNDAI SANTE FE GLS TRANSMISSION PERIODICALLY SLIPS AND THEN CLUNKS INTO THE NEXT HIGHEST GEAR WITH A FORCE THAT SHAKES THE CAR. THIS FORCE TRANSLATES INTO A BANGING SOUND. EACH INCIDENT HAPPENED AT SPEEDS OF 20-25 MPH AND SHIFTING FROM 2ND TO 3RD GEAR. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CAR SINCE I DON'T KNOW WHEN THE TRANSMISSION WILL FINALLY FAIL COMPLETELY. I BELIEVE THE CAR SHOULD BE RECALLED FOR THIS POTENTIAL SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383944February 22, 2011
STRUCTURE
TL*THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT SHE NOTICED SCRATCHES ON HER VEHICLE WHICH SUDDENLY TURNED INTO RUST WITHIN A COUPLE OF DAYS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND THAT IT WAS JUST PAINT DAMAGE. THE MANUFACTURER WAS CONTACTED AS WELL AND ADVISED HER TO CALL HER INSURANCE COMPANY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383199February 18, 2011
VISIBILITY
2010 HYUNDAI SANTA FE, I REPORTED A PROBLEM YESTERDAY ABOUT A SHADOW ON THE FRONT WINDSHIELD, UPON FURTHER LOOKING AT THE PROBLEM WE HAVE COME TO THE CONCLUSION THAT THE LOW BEAM HEADLIGHTS IS CAUSING ALL THE PROBLEM, THIS IS A SAFETY ISSUE, WHEN DRIVING AT NIGHT ON DARK STREETS OR HIGHWAYS YOUR VISIBILITY IS CUT BY THREE QUARTERS, SOME ONE WOULD HAVE TOI TAKE THE CAR OUT TO SEE THIS PROBLEM. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383096February 17, 2011
VISIBILITY, EXTERIOR LIGHTING
2010 HYUNDAI SANTA FE, AT NIGHT USING LOW BEAM HEADLIGHTS THERE IS A SHADOW ABOUT THREE QUARTERS DOWN THE WINDSHIELD THIS ONLY HAPPENS AT NIGHT ON A DARK ROADS, ON LIGHTED ROADS IT IS NOT AS BAD, WE TOOK THE CAR BACK TO THE DEALERSHIP ABOUT THREE WEEKS AGO AND STILL WAITING FOR AN ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381297February 9, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. WHILE SEATED IN THE PASSENGER SEAT, THE CONTACT NOTICED THE AIR BAG OFF LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THERE WAS NOTHING THAT THEY COULD DO AND THE PROBLEM WAS RELATED TO THE CONTACT'S WEIGHT. THE MANUFACTURER WAS CONTACTED AND PROVIDED THE SAME RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379895February 1, 2011
POWER TRAIN
ON SATURDAY, JAN. 15TH, I WAS DRIVING MY 2010 HYUNDAI SANTA FE V6 (4 1/2 MONTHS OLD, < 2000 MILES) WHEN I TURNED A CORNER ONTO A BUSY STREET, AND THE CAR LOST ALL POWER AS IF SOMEONE HAD TURNED OF THE IGNITION. LUCKILY WE WERE NOT IN AN ACCIDENT WHEN WE LOST POWER STEERING AND ENGINE POWER OR WHEN WE SAT IN THE MIDDLE OF TRAFFIC SINCE THE CAR WOULD NOT RE-START. ROADSIDE ASSISTANCE WAS UNABLE TO SEND ANYONE FOR ALMOST 40 MINUTES, SO WE HAD TO HAVE THE POLICE PUSH US TO SAFETY. AFTER BEING TOWED TO THE HYUNDAI DEALER FOR SERVICE, THE CAR JUST STARTED UP AGAIN. WE WERE TOLD THAT THEY COULD NOT FIND THE PROBLEM SINCE NO ERROR CODE WAS SEEN. THE TECHNICIANS UPDATED THE ECM TO VERSION CMAN S2 AB8F SINCE IT WAS A RECOMMENDED GENERAL SERVICE. NO ONE KNEW IF IT WOULD FIX THE PROBLEM. THE TECHNICIANS ALSO MENTIONED THAT ANOTHER CUSTOMER HAD THE SAME PROBLEM THE WEEK BEFORE. HYUNDAI CONSUMER AFFAIRS WAS NOT HELPFUL, BUT DID OPEN A CASE NUMBER. PROBLEM HAS NOT RE-OCCURED YET ALTHOUGH TRANSMISSION OFTEN POPS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379523January 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 HYUNDAI SANTA FE LIMITED AND WITHIN A COUPLE WEEKS OF OWNING THE VEHICLE NOTICED TRANSMISSION PROBLEMS. AT FIRST, I THOUGHT IT WAS SOMETHING THAT I WAS DOING, BUT THEN MY HUSBAND DROVE IT AND SAID THE SAME THING. BETWEEN THE SPEEDS OF 10-40 MPH, THE TRANSMISSION SHIFTS HARD BETWEEN 2ND AND 3RD GEAR AND OCCASIONALLY BETWEEN 1ST AND 2ND GEAR AS IF IT GETS STUCK. IT DOES IT WHEN UPSHIFTING AND EVEN WHEN DOWNSHIFTING. IT HAPPENS CONSTANTLY, WHEN THE VEHICLE IS COLD, WHEN IT'S WARM, EVERY DAY. I MENTIONED IT TO THE DEALERSHIP WHEN I TOOK IT IN FOR AN OIL CHANGE AND OF COURSE THEY COULD NOT REPLICATE THE PROBLEM AND CAN'T DO ANYTHING UNTIL THEY CAN REPLICATE THE ISSUE. I GUESS I'LL JUST KEEP MENTIONING IT WHENEVER I TAKE IT IN FOR SERVICE AND HOPE THAT EVENTUALLY THEY WILL DO SOMETHING ABOUT IT. IT IS VERY FRUSTRATING SINCE THE VEHICLE WAS BRAND NEW. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379504January 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2010 SANTA FE ON OCCASION WILL LURCH FORWARD WHEN STARTED, AND MAKES A THUD SOUND FROM THE TRANSMISSION WHEN THIS HAPPENS. THIS STARTED WHEN THE CAR HAD ABOUT 1500 MILES ON IT. THEN AT ABOUT 5000 MILES, WHEN STARTING OUT IT SHIFTS FROM 1ST TO 2ND VERY HARD, ENOUGH TO NEARLY GET A WHIPLASH AND FEELS LIKE I HAVE BEEN HIT FROM BEHIND. I TOLD THE MECHANIC AT THE DEALER AND HE SAID HE WOULD DO THE RECALL WHICH HAD BEEN ORDERED FOR ANOTHER PROBLEM, AND MAYBE THAT WOULD HELP. IT DID NOT HELP. IT HAS HAPPENED SEVERAL TIMES SINCE THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375848January 7, 2011
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
VEHICLE STOPPED ON INCLINE OF A HILL, THEN REVERSED (GEAR SHIFT IN DRIVE) BACK DOWN 600 FEET THE HILL AND CRASHED AGAINST A CONCRETE WALL CORNER. HAVE 2 WITNESSES THAT SWITCHED OFF THE ENGINE, INSPECTED WRECK, FOUND NO FAULT CODES WITH A LAUNCH 431-READER BUT FIGURED THAT BATTERY WAS DRAINED AFTER 2 MONTHS. SURVIVING DAUGHTER SUFFERS FROM MEMORY LOSS BUT AT THE TIME OF THE ACCIDENT CLAIMS THE BRAKES FAILED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10374026January 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 HYUNDAI SANTA FE. SOMETIMES WHEN IT SHIFTS FROM 1ST TO 2ND IT FEELS LIKE ANOTHER VEHICLE HAS REAR-ENDED ME. IT HAPPENS A LOT WHEN THE SANTA FE IS COLD, BUT IT HAS HAPPENED AT OTHER TIMES ALSO. IT WILL ALSO HESITATE AS IT GOES FROM ONE GEAR TO THE NEXT. I HAVE HAD IT TO THE DEALER TWICE (ONCE I LEFT IT OVER NIGHT SO THEY WOULD HAVE IT WHEN IT WAS COLD) AND OF COURSE IT DIDN'T DO IT FOR THEM. WHEN THE TRANSMISSION HESITATES THE TACHOMETER WILL GO BETWEEN 3000 AND 4000 RPM, AND THEN LURCH VIOLENTLY AS IT BECOMES "UNSTUCK." EVERY TIME I GO TO THE DEALERSHIP FOR AN OIL CHANGE OR ANY OTHER WORK, I MENTION THE TRANSMISSION PROBLEM. THE LAST TIME I WAS THERE THE TECHNICIAN SAID THEY CONTACTED HYUNDAI AND WAS TOLD THAT IS NORMAL. THAT IS NOT NORMAL. I RECEIVED A QUESTIONNAIRE FROM HYUNDAI ABOUT MY SANTA FE AND AGAIN MENTIONED THE TRANSMISSION PROBLEM. I NEVER HEARD FROM THEM. I HAVE READ OTHER OWNERS HAVE HAD THE SAME PROBLEM AND HYUNDAI WILL NOT ACKNOWLEDGE THAT THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373754January 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 HYUNDAI SANTAFE WITH 6900 MILES. THREE TIMES IN THE LAST WEEK THE VEHICLE WOULD NOT SHIFT AND THEN IT WOULD SLAM INTO GEAR MAKING A BANGING SOUND AND WOULD SURGE FORWARD. IT WAS LIKE BEING HIT FROM BEHIND. EACH INCIDENT OCCURRED AT SPEEDS OF 20-25MPH WHILE ACCELERATING. I AM VERY CONCERNED ABOUT MY SAFETY WHEN DRIVING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373429December 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MY 2010 HYUNDAI SANTA FE, THE TRANSMISSION INTERMITTENTLY SLIPS, THEN SLAMS INTO GEAR WITH SUCH FORCE THAT THE VEHICLE LURCHES FORWARD, AND FEELS LIKE YOU ARE BEING REAR-ENDED. THERE ARE NUMEROUS OTHER REPORTS OF THIS HAPPENING, HOWEVER HYUNDAI HAS NOT ISSUED A RECALL FOR SAME, AND THE DEALER HAS BEEN UNABLE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373461December 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 HYUNDAI SANTA FE, GLS. WHILE DRIVING IT, THE TRANSMISSION BROKE. I WAS ABLE TO MANEUVER, AND PULL OVER. IT DID NOT MOVE AT ALL. IT JUST HAPPENED WITHOUT ANY WARNINGS OR PREVIOUS PROBLEMS, NOISES, ETC. IT HAS 21,082 MILES / 7MONTHS OF USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372401December 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A PRE-OWNED 2010 HYUNDAI SANTA FE ON 12/13/10 WITH ~14K MILES I WAS DRIVING TO PHOENIX TODAY 12/25/10 AND WHEN LEAVING A STOP LIGHT THERE WAS A CLUNK AND THEN MY TRANSMISSION WENT OUT. AFTER DOING RESEARCH TODAY I HAVE FOUND THAT 2010 SANTA FE'S HAVE ISSUE WITH THEIR TRANSMISSION BUT NO RECALLS HAVE BEEN ISSUED. ME AND MY 13 YEAR OLD DAUGHTER ARE NOW STRANDED IN PHOENIX UNTIL WE CAN GET IT REPAIRED. PLEASE PUSH FOR A RECALL SO THIS STOPS HAPPENING TO PEOPLE AND HYUNDAI CORRECTS THIS PROBLEM ONCE AND FOR ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371045December 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT OUR 2010 SANTA FE WITH 2700 MILES (THE OWNERS WIFE HAD BEEN DRIVING IT) ON NOVEMBER 11TH. ALMOST IMMEDIATELY I NOTICED THAT IT BANGED LOUDLY AND LURCHED SOMEWHAT UPON GOING FROM REVERSE TO DRIVE. IT DOES IT AT ANY TIME OF DAY SO IT'S NOT LIMITED TO COLD STARTS. BROUGHT INTO DEALERSHIP WHERE THEY TESTED AND RESET THE COMPUTER. MY SERVICE MANAGER SEEMED TO BE AWARE OF THE OBVIOUS PROBLEMS THE TRANSMISSION IS HAVING. THEN WAS TOLD IT WAS MY TRANSMISSION AND THEY ORDERED A REPLACEMENT. I ASKED IF IT WOULD BE NEW OR REBUILT, THEY SAID NEW. THEN I WAS TOLD IT WAS POLICY TO PUT IN REBUILT. IT ONLY HAS 5000 MILES ON IT! AFTER SOME CONVERSATION, THEY AGREED TO PUT A NEW TRANSMISSION IN IT. THEY STILL HAVE MY VEHICLE-OVER A WEEK NOW AND I MIGHT NOT GET IT BACK FOR ANOTHER WEEK. STILL DON'T HAVE THE PART.....SO WE'LL SEE WHEN WE GET IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe