Hyundai Santa Fe Complaints (2023)

293 consumer complaints on file.

#11603655July 21, 2024
WHEELS, ENGINE, ELECTRICAL SYSTEM
Driving up steep hill to my mom’s house car would not drive up, as it hesitated I pressed gas pedal to no avail. I turned off car, got out & nothing was blocking me. Turned car back on & accelerated, this time it went forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603644July 21, 2024
UNKNOWN OR OTHER
I was driving down the expressway and my sunroof exploded. It scared me so bad that I swerved and almost lost control of the car. I thought something hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603359July 19, 2024
POWER TRAIN
The contact owns a 2023 Hyundai Santa Fe. The contact stated after starting the vehicle, the transmission would only shift into neutral and would not shift into any other gear. In addition, the contact stated the vehicle failed to turn off as needed. The contact activated the parking brake to exit the vehicle safely. The contact stated prior to the failure, the vehicle had failed to shift into reverse; however, the failure was self-corrected. The contact stated several unknown warning lights were illuminated. The contact stated an independent mechanic was able to release the emergency hatch and disconnect the battery to restart the vehicle. The vehicle was temporarily repaired. The vehicle was taken to a local dealer for additional diagnostic tests. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603420July 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM
When I start driving the car if I come up to a hill when I try to accelerate to move forward the cars engine cuts out almost like it stalls. I have to floor or pump the gas which makes a revving sound and the car will go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602691July 16, 2024
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Hyundai Santa Fe. The contact stated while driving at approximately 30-35 MPH, the vehicle lost motive power. The contact restarted the vehicle and the vehicle worked as designed for several miles before the failure recurred. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the failure was due to the accelerator switch. The vehicle was repaired, but the failure recurred. The contact stated while driving 10 MPH in the driveway, the vehicle lost motive power. The manufacturer was not contacted. The failure mileage was approximately 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602302July 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while driving at various speeds, the Emergency Braking System was erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, the message "Emergency Braking System Engaged" was displayed. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not contacted regarding the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601794July 13, 2024
UNKNOWN OR OTHER
Horn does not function. Trip to the service department and was advised it’s a known issue and they will call me when one comes in. This car is one year old and the horn not working is a major safety concern for me. A search online shows this is an issue for several buyers without a recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601031July 10, 2024
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
While driving the blind spot safety system, driver attention warning system, and lane following system malfunction at the same time, and the vehicle loses power steering. The first time this occured was in the parking lot of an elementary school in April 2024. I was driving less than 2mph and the vehicle had less than 8,000 miles on it. The dealer said they would be unable to diagnose unless they witnessed the errors. The second time it occured was in May 2024 while driving on the interstate at around 75mph. The vehicle was driven directly to the dealership who kept it for four weeks. They said the connections to the ECU were severely corroded, sanded them down, and added a water protectant. The third time it occured was a month later. The dealership has had the vehicle for two weeks with no diagnosis. Losing power steering suddenly while driving is incredibly dangerous, especially in a vehicle of this size and weight. It is difficult to control the vehicle without power steering, and in all cases there have been other vehicles/people in the area who could have been injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599523July 6, 2024
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
There is an extreme amount of hesitation/delay from when you depress the accelerator and when the vehicle accelerates. I have had multiple incidences (both from a complete stop and while already moving) where I depress the accelerator and there is a concerning amount of lag time before the vehicle initiates movement. This has almost led to multiple accidents. This defect happens in all drive modes. This issue appears to have gotten worse over the time we have owned the vehicle. We did not notice this issue earlier on. We bought the vehicle brand new in Dec. 23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598644July 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving approximately 55 mph on an interstate with no hazards nearby. The car's Emergency Braking System engaged causing the vehicle to slow down suddenly to about 35 mph. I continued pushing on the accelerator to try to get the vehicle back to the appropriate speed and was able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596090June 24, 2024
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Several times lately of extended crank. Saturday evening, car had been parked for 4 hours, did remote start and had extended crank of about 2 seconds. Car ran for about 3 minutes before we left. We left home and hit main road, tried to accelerate and vehicle seemed to go into limp mode. Would keep cutting the fuel out if tried to accelerate even above 40 mph. No check engine light came on. Put in neutral, could not get above about 3500 rpm. Vehicle was in smart mode where decides which mode to be in (normal, fuel economy or sport), when would try to accelerate it would try to change to sport as it knew power was not there. Was on a 6 lane highway and could not get up to speed. Finally was able to pull to side of road, shut engine off, waited a few seconds, restarted and issue went away, still no check engine light. I have contacted my local dealer, they said they have seen on another vehicle, was not sure of outcome, having service manager call me. Lots of complaints online forums of similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595356June 19, 2024
WHEELS
Tire inside sidewall blew out on rear right tire. No curb, no pothole. 40mph speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594419June 14, 2024
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On highway, emergency braking enacted. I pulled to side the of the road to turn engine off and restart car. When I did, I could not put the car in gear. I have had other similar incidents happen with this vehicle. After about an hour of waiting for roadside assistance and having NYS troopers come help, the car dash lit up and I was then able to put car in Drive. When I talked to dealership and said that I got a diagnostic message on my screen to have transmission component checked TODAY ('today' was in all CAPS on the screen), they said they could not get me in. Then when I said, "I'm supposed to just drive around hoping my car doesn't break down again?" She said, "I'll cross my fingers for you." Are you kidding me!? My safety is at risk is this what a major dealership's answer is to the car's issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590614May 24, 2024
TIRES
I was driving at around 11 a.m. on a city road at about 30 miles per hour when front passenger tire suddenly popped and car began to swerve almost colliding with vehicle in adjacent lane. The TPMS alert showed up on dashboard after the tire popped. There were no potholes or any objects that the car hit. The car along with tires had been inspected during routine maintenance at the dealer five days prior to this incident and no issues were found on tires or any lights on the dashboard. There were also no symptoms leading up to the tire suddenly popping. I contacted the manufacturer who referred me to an authorized center. After submitting the claim at the authorized center, they provided a replacement 255/45R20 at 50 percent discount.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590254May 22, 2024
UNKNOWN OR OTHER
Driving down the interstate yesterday & heard a very loud ‘POP!’ Looked when I got home to find that the sunroof glass had shattered (as has, apparently, happened to more than a few vehicles by Hyundai, as well as other manufacturers), & fell onto the fabric liner below it. Thankfully, I did not have any of my grandchildren in the back seat at the time, & the sunroof was closed. At the very least, Hyundai needs to replace and repair the glass, & be sure, before it’s returned to me, that it’s better than it was when it was new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590079May 22, 2024
UNKNOWN OR OTHER
WHEN I WAS DRIVING TO WORK THE MORNING OF 5/20/2024, MY PANORAMIC SUNROOF EXPLODED OUT OF NOWHERE. PART OF THE GLASS FELL ON MY HEAD RESULTING IN A CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11589914May 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the freeway and there were not any cars in front of me or next to me, and my emergency break went on. My car jerked hard and could have caused a very serious accident if there was a car behind me. This happened two times during the same drive. I took it to the dealer and they told me there was nothing they could do since there was no codes shown. I am very nervous to drive this car now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589599May 20, 2024
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on the freeway and along side another car and "emergency breaking activation" warning. Happened 2 times in a month. Car swerved but I was able to control it. I was doing about 65 mph in each case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589427May 18, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
As I was driving today my Santa Fe Hybrid lost all power while on the road. The hybrid battery gauge went from 3/4th full to empty in 20 second and I could not get the vehicle to move. Thankfully there was no one behind me and I could safely pull off. When I stopped and restarted the car, the system said ready to drive but the car wouldn't move
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587396May 7, 2024
ENGINE AND ENGINE COOLING, STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
The contact owns a 2023 Hyundai Santa Fe. The contact stated that the vehicle was overheating while driving. Additionally, the contact stated that upon noticing that coolant was leaking onto the ground, he opened the hood and discovered that coolant was leaking from the radiator. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that a foreign object had struck the radiator, causing coolant to leak into the engine compartment. The dealer informed the contact that a failure caused by a foreign object was not covered under warranty. The vehicle was not repaired. The contact stated that upon examining pictures of the failure provided by the dealer, he noticed that there were rocks stuck in and near the radiator. The contact determined that the large gaps of the front grill were allowing foreign objects to strike the radiator. The manufacturer was notified of the failure and a case was opened; however, the case was later closed. The failure mileage was approximately 11,591.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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