Hyundai Entourage Complaints

288 consumer complaints on file.

#11195394April 10, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193748April 4, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MINIVAN WAS PARKED AT NIGHT IN OUR HOME GARAGE AND SPONTANEOUSLY WENT ON FIRE. ALL RECOMMENDED FACTORY MAINTENANCE WAS ALWAYS PERFORMED. NO RECALL FOR OUR VEHICLE EXISTED. SIGNIFICANT RISK TO PROPERTY AND LOSS OF LIFE. PUSHED IT OUT OF GARAGE TO SAVE FAMILY AND HOME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11191120March 23, 2019
AIR BAGS, SEAT BELTS, SEATS
AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181180February 19, 2019
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 25 MPH, THE FRONT DRIVER'S SIDE LOWER CONTROL ARM FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION) FIVE YEARS AGO. THE CONTACT WAS CONCERNED THAT THE RECALL REPAIR WAS INSUFFICIENT AND THAT THERE SHOULD BE AN ANNUAL INSPECTION TO ASCERTAIN POSSIBLE DAMAGE. THE VEHICLE WAS TOWED TO GARY ROME HYUNDAI (LOCATED AT 150 WHITING FARMS RD, HOLYOKE, MA 01040, (413) 536-4328) TO BE REPAIRED A SECOND TIME. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175089February 7, 2019
AIR BAGS, SEATS
AIR BAG LIGHT IS ON WHEN KEY IS IN ON POSITION. IT STAYS ON WITH OR WITHOUT PERSON IN PASSENGER SEAT, IN MOTION OR PARKED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174674February 6, 2019
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174492February 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
WHILE DRIVING TO WORK YESTERDAY MORNING, I WAS TURNING OFF A SIDE ROAD ONTO A MAIN ROAD. AS SOON AS I TURNED ON TO THE MAIN ROAD THE VAN SOUNDED LIKE MAYBE IT HAD A FLAT, IT DID NOT. BOTH ESC LIGHTS CAME ON AND STAYED ON. THE STEERING AND BRAKING WAS ERRATIC AND THERE WAS NO PICK UP. I COULD NOT GET THE WHEELS TO TURN THE SAME DIRECTION AS THE STEERING WHEEL FOR A SHORT PERIOD OF TIME MOVING INTO ON COMING TRAFFIC. LUCKILY I WAS ABLE TO GET SHORT PERIOD OF CONTROL, ENOUGH TO BARLEY TURN INTO A PARKING LOT. I AM SO FORTUNATE THIS DIDN'T HAPPEN ON THE HIGHWAY AT 55MPH OR COULD HAVE BEEN HORRIFIC. I DID CALL HYUNDAI AND THERE ARE SEVERAL RECALLS FOR THE VAN INCLUDING THE FRONT CONTROL ARMS. I ASKED IF THEY CAN TOW TO THE NEAREST DEALER CONSIDERING I JUST AVOIDED AN ACCIDENT AND HAD NO CONTROL. HYUNDAI WILL NOT TOW TO THE DEALER. THEY DID OFFER TO REIMBURSE ME IF I TOW IT, BUT THAT DOES NOT HELP ME CURRENTLY. THIS IS A VERY SERIOUS SITUATION AND NEEDS TO BE RECTIFIED BY HYUNDAI BEFORE A DRIVER IS NOT ABLE TO AVOID AN ACCIDENT DUE TO HAVING NO PICK UP OR CONTROL OF THE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171255January 21, 2019
SERVICE BRAKES, WHEELS
TAKATA RECALL MY BRAKE LIGHT SWITCH IT'S NOT WORKING I WAS DRIVING AND WHEN I STOP TO GET SOMETHING I PARKED AND TURN OFF THE VAN THAT IS WHEN I SEE THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161399December 14, 2018
STRUCTURE:BODY
THE PASSENGER REAR (SLIDER) DOOR FAILS TO LATCH CLOSED, EITHER IN POWER-ASSIST OR NON-POWER-ASSIST MODE. AS A RESULT, THE DOOR MAY OPEN SPONTANEOUSLY WHILE PARKED OR WHILE DRIVING. THE MOTORIZED DOOR'S CONTROL PROTOCOLS CAUSE THE DOOR TO OPEN FULLY AFTER THE FAILURE TO LATCH IS DETECTED. IF THE LATCH ELECTRONIC ACTUATOR FAILS, THERE IS NO ACCESS TO MANUALLY CLOSE THE LATCH WHILE THE DOOR IS IN CLOSED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154613November 28, 2018
STRUCTURE:BODY
WHEN THE SLIDING DOOR IS CLOSED IT POPS OPEN AGAIN ABOUT 2 SECONDS AFTER CLOSING. THIS HAPPENS WHEN THE DOOR IS CLOSED EITHER MANUALLY OR ELECTRICALLY. VEHICLE IS STATIONARY WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152279November 18, 2018
SERVICE BRAKES
MY WIFE DRIVES A 2007 ENTOURAGE SE THAT CURRENTLY HAS 96,000 MILES ON IT. A SHORT TIME AGO THE BRAKE PEDAL GOT 'SOFT' OR WHAT SOME PEOPLE MIGHT CALL 'SPONGY' OR "MUSHY" ACCOMPANIED WITH GRADUAL 'LEAK DOWN'OR "FADING" OF THE BRAKE PEDAL. AS THIS IS NORMALLY A SYMPTOM OF A FAILING MASTER CYLINDER, I REPLACED THE MASTER CYLINDER. THIS DID NOTHING TO SOLVE THE PROBLEM. NEXT, I REPLACED THE REAR BRAKE PADS (ALTHOUGH THEY WERE PROBABLY ONLY HALF WORN) TO PUSH MORE FLUID BACK INTO THE RESERVOIR IN HOPES IT WOULD 'TIGHTEN UP' THE PEDAL FEEL. THIS ALSO DID NOT IMPROVE THE SITUATION. THE FRONT BRAKE PADS ARE RELATIVELY RECENT AND NOT IN NEED OF REPLACEMENT. I NEXT TOOK THE VEHICLE TO A DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP INDICATED THAT WHAT I WAS EXPERIENCING WAS A FAILURE OF THE ABS MODULE (PUMP AND CONTROL UNIT) THAT THEY DON'T SEE VERY OFTEN. BASED ON THE DEALERSHIP ADVICE, I REPLACED THE ABS MODULE. THIS HAD NO EFFECT ON THE PROBLEM. IN A FINAL EFFORT, I REPLACED THE VACUUM BOOSTER WHICH ALSO DID NOTHING TO CORRECT THE SITUATION. AFTER EACH OF THESE REPAIR EFFORTS THE BRAKES WERE BLED MANUALLY AND WITH THE "AUTO BLEED" FUNCTION OF A SCAN TOOL. NOTE THAT THERE ARE NO ABS, EBD OR ETC DIAGNOSTIC CODES PRESENT IN THE VEHICLES DIAGNOSTIC SYSTEM. I'VE COME TO REALIZE IS THE VAN IS BASICALLY "UNREPAIRABLE" BY MERE MORTALS. PERHAPS A KIA/HUNDAI VEHICLE BRAKING SYSTEM DESIGNER WITH ALL THE TIME IN THE WORLD, FOLLOWING THE 143 PAGES OF BRAKE SYSTEM DIAGNOSTICS PRESENT IN THE 2006-2007 SERVICE MANUAL MIGHT STUMBLE ON A SOLUTION BUT I DON'T KNOW ANYONE LIKE THAT. THUS, IT APPEARS THAT I'M GOING TO HAVE TO DONATE THIS VEHICLE TO A CHARITY FOR THE TAX WRITEOFF WITH FULL DISCLOSE THAT I WOULD NOT RECOMMEND IT BE DRIVEN IN IT'S CURRENT CONDITION. THIS IS A REAL SHAME AS WE'VE HAD THIS VAN FOR 10 YEARS SINCE IT'S 2008 PURCHASE AND IT LOOKS GREAT INSIDE AND OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149484November 5, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN APPROACHING CROSS TRAFFIC ON A BUSY STATE HIGHWAY FROM A BUSINESS PARKING LOT AT LOW SPEED, MY 2007 HYUNDAI ENTOURAGE EXPERIENCED A SUDDEN UNINTENTIONAL ACCELERATION (SUA) AND WAS UNABLE TO BE STOPPED ON DRY PAVEMENT. EVEN THOUGH THE FOOT BRAKE WAS DEPRESSED WITH AS MUCH FORCE AS POSSIBLE, THE VEHICLE WAS SLOWED BUT STILL UNCONTROLLABLY MOVED INTO CROSS TRAFFIC WITHOUT MY OPPORTUNITY TO STOP AND PREPARE FOR CLEAR AND SAFE ENTRY ONTO THE HIGHWAY. THE ONCOMING DRIVER FROM THE LEFT, ALTHOUGH NOT ABLE TO STOP WHILE SOUNDING HIS HORN, SWERVED TO THE LEFT AHEAD OF MY VEHICLE THEREBY AVOIDING A BROAD-SIDE COLLISION WITH MY VEHICLE. SPEED LIMIT ON THIS STRAIGHT SECTION OF ROAD WAS 45 MPH AND MY CAR WAS STILL MOVING STRAIGHT AHEAD AT A 'WALKING PACE' BUT STILL UNSTOPPABLE. MY CAR NARROWLY MISSED COLLIDING WITH THE VEHICLE THAT WAS PASSING IN FRONT OF ME TO AVOID THE BROAD-SIDE COLLISION. AFTER THE CAR PASSED IN FRONT OF MY VEHICLE, I HAD MAYBE 12 FEET UNTIL HITTING THE GUARD RAIL UNLESS I TURNED SHARPLY LEFT WHICH I DID. ONCE HEADING LEFT ON THE HIGHWAY IN THE PROPER LANE, THE SUA ENDED ON IT OWN. THE ENTIRE EVENT WAS OVER IN JUST SECONDS. FORTUNATELY THERE WERE NO COLLISIONS AND NO INJURIES. NEVERTHELESS, THIS SUA REPRESENT A DANGEROUS SAFETY CONCERN WHICH WAS REPORTED TO HYUNDAI USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141708October 21, 2018
SUSPENSION
I FEEL THAT SOMETHING AS IMPORTANT AS A LOWER CONTROL ARM ON MY 2007 HYUNDAI ENTOURAGE SHOULDNT RUST AND BREAK INTO IN 11 YEARS WHEN THE BALL JOINT IS STILL IN GOOD SHAPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139091October 8, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN I TOOK MY CAR IN TO COMEBACK HYUNDAI TO REPAIR RECALLS 03/28/2018 THE CAR WAS PURCHASED 10/28/2008 FIRST OWNER AND I PURCHASED THE CAR 02/15/2018 I WAS TOLD TO TAKE THE CAR IN FOR RECALLS 03/20/2018 HOWEVER THE DEALER GAVE ME A COMPLETE ON RECALL ONLY TO FIND OUT THEY NEVER DID THE WORK THEY INVOICED. I CALLED HYUNDAI HEAD QUARTERS BUT WAS TOLD ONLY THE FIRST BUYER IS COVERED. ASHLEY 09/19/2019 09:59AM 714-965-3828 I WAS TOLD IT WAS 10 YEARS FROM DATE OF FIRST PURCHASE NOT THE FIRST BUYER. ON SATURDAY SEPTEMBER 15,2018 I WENT BACK TO THE DEALER SHIP BECAUSE THE LATCH THAT WAS TOLD THAT WAS FIXED WAS IN FACT NOT THEY THEN ADMITTED THERE ERROR THEN WAS TELLING ME THEY COULD NOT FIX MY CAR RIGHT THEN. I LOST TRUST IN THERE DEALERSHIP AND CALL THERE CORPORATE NUMBER 1-800-633-5151. HOW CAN I TRUST A MECHANICS WHO CLAIMS THEY FIXED SOMETHING WHEN IN FACT THEY DID NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130169September 18, 2018
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR SLIDING DOORS OPERATED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. PRESTIGE AUTO MART (288 BROADWAY, TAUNTON, MA) WAS CONTACTED, BUT STATED THAT THEY DO NOT REPAIR DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128538September 10, 2018
STRUCTURE:BODY
DRIVERS SLIDING DOOR WILL NOT LATCH COMPLETELY WHEN IT CLOSES. YOU HAVE TO OPEN AND CLOSE DOOR A FEW TIMES AND THEN IT MAY LATCH WORRIED DOOR MIGHT OPEN WHILE DRIVING AND NOT SURE IF THERE WAS EVER A RECALL THAT WAS MISSED ON THIS VAN. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122947August 28, 2018
ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, THE ENGINE BEGAN TO REV ON ITS OWN. THE VEHICLE ALSO BEGAN TO ROLL FORWARD. WHEN THE VEHICLE WAS PLACED IN PARK, THE REVVING SUBSIDED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLSTAR MOTORS, INC. (9201 ST CHARLES ROCK RD, ST. LOUIS, MO 63114, (314) 427-6550), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118846August 9, 2018
SUSPENSION
VEHICLE IN MOTION AND VAN OUT OF CONTROL RELATED TO THE CORROSION OF CONTROL ARM. CHILDREN (3) IN THE CAR. RECALLED 2007 AND 2008 VEHICLES! WHY NOT MINE? LIVE IN NEBRASKA WITH SALT-INFESTED ROADS AND THIS VAN HAS MANY ISSUES! MY VIN NUMBER NOT ASSOCIATED WITH THE RECALL WHICH IS COMPLETELY UNFAIR. HAVE PUT SO MUCH MONEY IN THIS VEHICLE WHICH WILL NOT RUN. THE DEALORSHIP WANTS TO CHARGE ME 2700.00 TO FIX THEIR ERROR IN MANUFACTURING! NOT TO MENTION THE TIRES, ELECTRICAL, LATCHES! I PAID 29,000. FOR THIS VEHICLE AND IT IS THE LIMITED EDITION, THE BEST THEY OFFERED. THEY HAVE MADE SO MUCH MONEY OFF OF US AND DO NOT STAND BY THEIR VEHICLE. MY MOM WAS KILLED BY A FAULTY AIRBAG THAT SHOULD HAVE NEVER OF WENT OFF! I AM SO ANGRY AS WELL AS BROKE. WHY OR HOW CAN THIS EVEN HAPPEN? WHAT CAN I DO WHEN I HAVE NO MONEY LEFT AS WELL AS A VEHICLE? THEY FIND EVERY REASON NOT TO FIX. I NEED HELP, NOT SURE WHAT TO DO NEXT OR WHAT MY OPTIONS ARE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11114749July 31, 2018
STRUCTURE:BODY
FROM DAY 1 OF OWNERSHIP PASSENGER POWER DOORS AT DIFFERENT TIMES WOULD NOT OPEN, TOOK TO DEALERSHIP BUT WAS TOLD THEY COULD NOT FIND A PROBLEM, CAN NOT OPEN DOORS FROM INSIDE VAN, NOW PASSENGER DOOR DRIVERSIDE WILL NOT OPEN EVEN IF U TRY FROM OUTSIDE, I WAS TOLD IT NEEDED A MOTOR, WHICH IS $800.00 WITHOUT LABOR, SO WE BELIEVE IT IS SAFETY ISSUE, IF IN ACCIDENT PASSENGERS CAN'T GET OUT OF VAN, AT TIMES RUNNING DOWN INTERSTATE AT 70 MPH THE BUZZER COMES ON TELLING US THE DOOR IS OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111919July 17, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE REAR PASSENGER DOOR INADVERTENTLY OPENED. THE VEHICLE WAS TAKEN TO TAYLOR HYUNDAI OF PERRYSBURG (12681 ECKEL JUNCTIONS RD, PERRYSBURG, OH 4355, 413-931-8000) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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