Honda Ridgeline Complaints (2023)

132 consumer complaints on file.

#11590393May 23, 2024
UNKNOWN OR OTHER
My 2023 Honda Ridgeline is leaking water from under the dashboard and leaving water on the passenger side front floorboard. This is also a safety risk due to the amount of electrical wiring from where the leak is originating. So far Honda cannot find the source of the leak despite the water on the carpet and rubber floormat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588688May 14, 2024
EXTERIOR LIGHTING
Auto high beams do not work properly. When activated the high beams engage and disengage erratically. When cars are passing by as well as when you come up to a vehicle from behind, the high beams may or may not disengage. On approaching vehicles, faulty auto high beams could possibly blind, them causing an accident, or they respond by turning on their high beams blinding me. This is a known problem within the Honda Ridgeline community. This situation has happened multiple times prior to my filing this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587558May 7, 2024
ELECTRICAL SYSTEM
1- The GPS unit doesn't understand me. Im told it cannot be repaired. Honda won't repair it. This is a safety hazard because I have to scramble for my phone to get directions. 2- The charging pad doesn't work. Again, Honda admits to the problem but has no fix. I must look away to charge up the phone when using it for GPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585841April 29, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Both Drivers and Passenger doors won't unlock or open without significant' force. This only occurs sometimes but has happened many times over the last year. I have had witnesses (son's) in the car when this happens. It seems like the door locking solenoid is holding the doors locked and both pulling the handle and tryin to flip the unlock switch are difficult. The risk here is in a crash or fire, someone without strength, won't be able to exit the vehicle. I video'd this on 27Apr24 (can provide if requested).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585836April 29, 2024
STEERING
My steering locked up while moving at a very low speed (<5mph) and turning my wheel (not all the way). Voltage in the vehicle dropped (HVAC speed and lighting). A yellow caution/warning blipped for a second on the dash. I would not normally submit an issue like this but if this had happened at high speed, going down the road, the results could be catastrophic. I have seen the HVAC fan speed drop before while turning the wheel but never the steering lockup. This only happened once on Tuesday Night 1/2/24 at 11pm. This was not just the Power steering stopping working where i could overcome the turning with strength, it was locked up hard for less than a second (like the security steering solenoid engaging). This has to be a huge safety issue!!! I brought this to the dealer and the battery cable was loose. Since tightening the cable the issues has not re-occurred. I think that even with a loss of power/voltage, the steering should not lock up while the vehicle is moving. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584383April 22, 2024
ELECTRICAL SYSTEM
As stated earlier, The GPS does not work properly. Its voice command system does not work. This causes the driver to manually put the information in and causes the driver to take eyes off the road. Second, the charging pad does not work. In both incidences, I am told Honda has no repair. They do not seem to care. Hundreds of other owners, of all Honda vehicles are having the same problem. A recall is needed and fines need to be accessed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583720April 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle flashes automatic emergency braking sign on dashboard when it is confused by oncoming traffic in the other lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579104March 24, 2024
POWER TRAIN, ENGINE
After a 2 1/2 drive (interstate, 75 mph on cruise contral, eco button not on), I took the exit to go home. Immediately after going from cruise to normal driving, the check engine light flashed and as I pushed down on the accelerator there was no power. The engine would rev up to 4000 rpm but would not go over 30 mph and would not shift. Once I got on the more level area of the road I did nurse it back to 55 but still very little power and the engine was struggling. I then stopped at a stop light and the engine shuddered when i tried to accelerate again, no power. Made it to a gas station, turned off the vehicle, filled the tank, then restarted, the engine ran just fine. Took it to the Honda dealership the same day and they were unable to find any codes on the computer and were unable to re-simulate what happened to the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578802March 21, 2024
EXTERIOR LIGHTING
The auto high beams do not work with any consistency. They don't come when they should or will turn off because of a reflection from a road sign. Sometimes, they will activate right before a car passes you which causes that driver to flash me and now we both can't see! I can't believe Honda would allow this poor excuse of a feature to pass inspection!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578583March 20, 2024
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I was driving 2 hours on highway trip (65mph) using cruise control. (20 degrees, light flurries, dry road, windy.) I then slowed to make left turn from the center turn lane. While beginning to cross oncoming lane while making the left turn, the vehicle suddenly lost power and check engine light started flashing. No prior warning to power loss. I barely cleared oncoming traffic, limped to shoulder, and parked. Problem was confirmed at dealership. The issue is known to Honda (also on past models). The dealer also confirmed there's still no fix/recall and that this typically happens in cold weather. The possibility of continued sudden power loss without a recall/repair is alarming and a serious safety issue. Service invoice stated: "Customer states the check engine light came on and power was lost. No DTC's were stored. Due to regional weather circumstances moisture will accumulate in the intake manifold. The water then will drain from the intake into the cylinders causing a misfire."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577806March 16, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On more than one occasion, the Forward Collision Warning System and Emergency Braking System on my 2023 Honda Ridgeline activated when there was no obstacle. These incidents have occurred since new. Normally, the false activation causes my vehicle to flash the "brake" warning on the instrument cluster, the steering wheel to shake, and the brakes to be gently applied. However, one time a false activation occurred while I was turning within a busy intersection. This false activation caused my vehicle to suddenly brake to a complete stop. Thankfully there were no vehicles behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575723March 6, 2024
EXTERIOR LIGHTING
The "auto dimmers" do not work. I have had it to the deal several times and they admit that Honda has a problem with them. They tell me they are working as designed and it is not the best design. The service team is now going to switch out vehicles with me to see if they are working 'as designed". The service team has told me to just turn them off and do it manually. To me that is NOT the solution. But they were totally honest with me, telling me they do not work but not until after I purchased the Ridgeline. If I knew this I would have went to another manufacturer. Very disappointed in Honda. And equally disappointed in the service saying just turn them off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575016March 2, 2024
AIR BAGS
Passenger airbag is indicated to remain on when no one is in the passenger seat. The airbag off light comes on during warning light check but then shuts off and remains off. I do not confidence that the accurate weight is being accounted for when a passenger is in the front seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572292February 16, 2024
EXTERIOR LIGHTING
The automatic High Beams have been a issue with the Ridgeling since 2021. I have a 2023 Ridgeline and live in a area where properly working high beams are needed to work properly. Honda's dealerships have no answers to this problem, and some of the service writers aren't even aware of it. This is a defect in this vehicle that needs to be addressed. Please contact Honda and make the repair this defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569791February 4, 2024
AIR BAGS, WHEELS
I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11567500January 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2023 RLT, about 1300 miles on the odometer, temperature was between 4 and 7 degrees F, it was a sunny day with clear roads. I drop 68mph for 70 miles, stopped to make a left turn, and when accelerating through the turn, the blinking orange check engine light came on and the vehicle would not accelerate beyond about 35 mph. I was towed to the nearest dealership from the location of the incident, which occurred over 400 miles from my home. It could have been fatal if there was traffic I had to merge with at the time when the engine was not allowing enough power. It happened at noon in a very small town in North Dakota. It could also have been fatal if it had happened in an area with no cell service and no traffic to stop and help as well. Thank goodness I didn't have any children with me and there was somewhere warm to wait the 2 hours for the tow truck. I found an online Honda Ridgeline owners forum where many, many people have reported this same issue: cold temperatures, going highway speeds for a certain amount of time, slowing down or stopping, and then trying to speed up to highway speeds again when the check engine light comes on and the engine limps. The Honda dealership where my vehicle was towed confirmed that I was subject to this "very rare glitch" that they know about and say there is nothing they can do to fix it and no assurances that it won't happen again. I'm not sure how to regain trust in a brand new pickup that I know has this issue that I have experienced first hand in the cold and could experience again that might result in a fatal outcome if Honda doesn't fix this known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567285January 23, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2023 Honda Ridgeline. The contact stated that the 4WD system became inoperable. The contact stated that the antifreeze was not suitable for the area he lived. There were no warning lights illuminated. The contact called the dealer, who stated that the antifreeze would thicken below 35 degrees. The contact was informed that the engine would not produce enough power to move thicker coolant throughout the engine. The vehicle was not diagnosed or repaired. The contact was concerned about being stranded. The manufacturer was not contacted. The failure mileage was approximately 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565571January 15, 2024
ELECTRICAL SYSTEM
2023 Ridgeline auto dim not working properly. Will high beam on coming cars, will not brighten when they should and if they do brighten they only stay on for a few seconds then dim for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565560January 15, 2024
EXTERIOR LIGHTING
Auto high beam feature turns on and off even when there are no oncoming vehicles. The feature is unreliable and dangerous. Vehicle purchased on 22 Dec 2023. Previous vehicle was a 2019 Ridgeline where this feature worked perfectly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564341January 9, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
At times when traffic in opposite lane coming at me on 2 lane road the auto brake system is activated and telling me to apply the brakes. Also, at times the lane departure system will not activate if I drift over into the opposite lane of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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