Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11737504May 13, 2026
ELECTRICAL SYSTEM
My infotainment screen randomly blacks out about once every two days, and my HuD fails to appear sometimes and then will be back the next day. This never happened before the recall with the software update, only since the recall was done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737004May 11, 2026
STEERING
At low speeds, when I turn my steering wheel more than 45° left or right, I hear a loud clicking sound as if the steering is failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736187May 6, 2026
POWER TRAIN
Cv axles on the car has been clicking when turning and driving forward and back, they have been replaced once on once side. I’ve taken the car to the dealer ship 4 times Monday may 4 2026 was the last time I took it. It’s currently there as I’m typing this, the driver axle also locked in my once when Turing in a parking lot making loud pops. The last 3 times dealer ship said they can’t do nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736020May 6, 2026
UNKNOWN OR OTHER
The microphone for hands-free calling in the vehicle is not installed properly. It is well known that at the factory where they made these Prologues, they accidentally left the plastic on the microphone, and also did not click it into its place. The microphone is currently floating somewhere in my ceiling, sealed in a plastic wrapper. Whenever I try to use hands-free calling, nobody can ever hear me, so I have to take my hands off the wheel and eyes off the road, pick up my phone, switch it to speaker, and then I will be able to talk to people. This is a major safety concern caused by human error at the factory. It defeats the purpose of hands-free calling, increases the risk of a crash, and forces people to break the hands-free law in most states. Because it is not easy to remove panels and access the microphone floating in the ceiling, this should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736014May 6, 2026
SUSPENSION, LANE DEPARTURE: ASSIST, STEERING
The lane keep assist has never worked. It doesn't not keep you in the lane, it just chimes when you drift out of it. The bigger issue is the axles. I only owned the car for 1 month when the axles started loudly clicking with every turn. Honda is claiming this is just a cosmetic defect and it does not affect safety, but I don't believe that for a second. Clicking axles are NOT normal, and could only indicate signs of deterioration. Not only that, but myself and anyone else with this issue can feel that the drivability is affected. Turns and propulsion are slower as time goes on and the clicking gets louder. Honda knowingly continues to sell these cars for up to $60,000 and no longer offers a remedy for the faulty axles. They now plan to discontinue the vehicle and offer no further support for it, which is completely unnaceptable. This safety defect must be remedied as soon as possible. We should not wait until someone is dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735858May 5, 2026
POWER TRAIN
The driver's side CV axle has developing a clunking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735458May 4, 2026
STEERING, SUSPENSION
When turning, accelerating and/or decelerating I hear a clicking sound coming from the rear of my car. My initial determination is the infamous cv joint/axle clicking sound. I have a service scheduled with dealer in a couple of days (5/6/26) to review. I did not receive any error or warning messages. The problem started yesterday (5/3/26).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735106May 1, 2026
POWER TRAIN
CV joint failure/noise observed during low-speed turns. Clicking/popping sound from front axle area. Issue appears to worsen over time and may impact drivability and safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734854April 30, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, STEERING, SUSPENSION
Honda (really GM) has a problem with the CV joints on the Honda Prologue. It makes a clicking noise on sharp turns at low speeds. I also randomly get forward collision system disabled while driving, this is concerning as it affects the overall safety of driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734682April 29, 2026
STEERING
CV joints make a knocking sound when turning - this is a well-known issue lacking an official recall from GM/Honda to repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734343April 28, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
Shortly after purchase, I observed damaged/torn underhood insulation and reported the condition to the selling dealership, with concern that the vehicle should be inspected for related issues. Prior to a crash incident, I experienced concerns involving braking-related behavior and advanced driver assistance features, including lane assist and object/collision warning functions. During the crash, while reacting to a roadway hazard, the vehicle swerved and struck a pole, and I did not experience warning or intervention from driver assistance features as expected. Following the incident, a diagnostic pre-scan identified multiple faults involving brake control, radar sensors, image processing, and communication systems. Since the incident, similar concerns have continued, including recurring braking/driver assistance concerns, and the issues remain unresolved. I am submitting this complaint due to concern that braking and advanced driver assistance systems may not have functioned as intended and may present an ongoing safety risk.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11733773April 25, 2026
POWER TRAIN
I hear a sharp clicking noise when I make turns, indicating an issue with the CV joint. The car had this issue when I leased it brand new. I didn’t think much of the sound because I had previously had a routine maintenance checkup at Honda and they never mentioned any issues. Car had less than 15k miles on it. Upon researching, I realized that this is a potentially major issue with the vehicle, and could cause harm on the road in the even the front axle fails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733690April 24, 2026
UNKNOWN OR OTHER
After the latest recall update for the screens going blank. My infotainment screen now reboots every time I get in the car about a minute after I drive away using Android Auto.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733327April 23, 2026
SUSPENSION
When I turn my car right, about 1 out of every 5-10 times, the suspension makes a pinging sound. After doing some research, I found that the pinging is caused by faulty CV joints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732952April 22, 2026
POWER TRAIN
My 2024 Honda Prologue is experiencing ongoing drivetrain issues that include noise, vibration, clunking, and a binding sensation. These symptoms occur during turning, accelerating, and at low speeds. I brought the vehicle to the dealer, and they inspected it, but they told me there is no solution available yet and advised me to wait. The dealer has not replaced any parts, and the issue continues. At this time, I have not experienced loss of control or steering failure, but the symptoms are persistent and concerning. Based on widespread reports from other Prologue owners, this appears to be a developing pattern that may indicate a defect in the axle, driveshaft, CV joint, or related front‑end components. I am reporting this so NHTSA is aware of the issue and can investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732883April 21, 2026
UNKNOWN OR OTHER
Cv axel clicking as I turn either direction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732863April 21, 2026
SUSPENSION
While taking right or left turns after being at a stop, there is a clicking noise, caused by the CV joint. We have only had the vehicle one week and noticed it instantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732517April 20, 2026
SUSPENSION, UNKNOWN OR OTHER
VEHICLE LEFT FRONT AXLE STARTED MAKING A LOUD CLICKING NOISE WHEN TURNING. WITHIN A FEW WEEKS IT HAS TURNED INTO A CRACKING NOISE, I NOTICED GREASE LEAKING FROM THE OUTER AXLE BOOT. VEHICLE IS UNDER WARRANTY AND HAS 24K MILES. VEHICLE FEELS UNSAFE TO DRIVE AS THE FRONT AXLE APPEARS TO BE FAILING AND COULD CAUSE A CRASH AT HIGH HIGHWAY SPEEDS. VEHICLE IS CURRENTLY AT PENSKE ONTARIO HONDA. SERVICE DEPARTMENT CONTACTED ME AND SAID THAT THERE WAS NO FIX AT THIS POINT AND HONDA IS WORKING ON IT. I SHOWED THEM A PICK OF THE AXLE GREASE LEAKING AROUND THE INSIDE OF THE RIM. SO FAR HONDA WILL NOT REPLACE THE LEAKING AXLE WHICH APPEARS TO BE A MAJOR SAFTEY ISSUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732168April 19, 2026
STEERING, SUSPENSION
Car wobbles back and forth uncontrollably while driving, and also makes clicking noises while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732159April 19, 2026
SUSPENSION, POWER TRAIN
On 04/15/2026, at approximately 13,130 miles, my 2024 Honda Prologue began making a loud, repetitive clicking, popping, and clunking noise from the front axle area. This mechanical noise is highly pronounced when turning sharply at low speeds, such as pulling out of a parking space or turning at an intersection. I took the vehicle to Delta Honda in Antioch, CA on 04/16/2026. They acknowledged the noise but refused to replace the part, citing Honda's guidance that this issue does not impact normal driving. I am filing this complaint because this is a severe safety defect. The CV joint is a critical drivetrain component, and these symptoms are classic indicators of premature mechanical failure. I am highly concerned that the CV axle could fail catastrophically while driving at higher speeds or in traffic. A structural failure of this component could result in a sudden loss of motive power, wheel lock-up, or a total loss of steering control, putting myself, my passengers, and other motorists at imminent risk of a crash. Honda's failure to provide a permanent, safe remedy for this widespread and known defect is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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