Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11636560January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency braking in reverse will randomly engage while in reverse when there is no object that is potentially obstructing reverse. This is a safety issue as when it engages, other vehicles around may not be able to react as quickly and cause an impact. This has not been reported to manufacturer, it has been reported to dealer. Warning lamp for emergency breaking engaging and requires to be put in gear and engage manual break accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636559January 17, 2025
STEERING
When turning the steering wheel when accelerating there is a popping noise in the front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636558January 17, 2025
UNKNOWN OR OTHER
Honda link app is extremely slow to respond or doesn’t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636552January 17, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636551January 17, 2025
SUSPENSION
The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636535January 17, 2025
UNKNOWN OR OTHER
The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636533January 17, 2025
ELECTRICAL SYSTEM
We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636531January 17, 2025
POWER TRAIN
Front CV axles make loud clicking when making sharp turn from stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636525January 17, 2025
SUSPENSION
The car has a clicking noise every time I turn from a stop. It was diagnosed as requiring front axles to be replaced. I was told that it was safe to drive but the noise has me concerned. Problem was diagnosed on 12/13/2024. I have been told the axles won’t be released until 2/24/2025. I am not the only one in this situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636510January 17, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
About two weeks into having my Honda prologue. I started noticing a clicking sound. Every time I took sharp sharp turns my steering wheel is not centered. I took it to the dealer, thinking that it was a wheel misalignment. They told me that the alignment was in perfect shape I the steering wheel is still not Centered. when I drive. but dealer said they found no issues.... The rear crossing warning detects a person a lot of times even when there is no person behind the vehicle, it makes a sudden stops. I have gotten whiplash because of how hard the breaking system abruptly stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636504January 17, 2025
SUSPENSION, STEERING
Vehicle is making a clicking noise from the front end when making left or right turns and sometimes when reversing out of driveway and turning left or right. Dealership inspected the vehicle, confirmed the front axles were clicking, and special ordered driveshaft parts. The parts are backordered due to a nationwide shortage because of the same defect found on multiple 2024 Honda Prologues. The dealership stated that it's been an issue that many other Prologue owners have come in for, and there is no resolution other than replacing the parts. The vehicle had about 7000 miles on it when the problem started. There were no warning lamps or messages displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636503January 17, 2025
UNKNOWN OR OTHER, STRUCTURE:BODY
HondaLink app has major defects which impact safety and operation of the vehicle. Locking and unlocking the doors via the app doesn't work half the time. This causes a safety issue to access the vehicle if my keys are not readily available. Additionally the app notifies me that my charging is complete on the vehicle when it in fact is not charged to the set charging level. This could cause issues with operation of the vehicle if someone stops charging when receiving this notification. This could cause the vehicle to not have sufficient battery upon using the vehicle. Additionally, the tire pressure readout shown in the app doesn't work half the time. The app has a very long response time to do most tasks, or times out meaning the task doesn't complete. Additionally, there is a wind noise developing with the vehicle when driving around 35mph or greater, it is loud when driving the vehicle and sounds like the drivers window is cracked open, however it is not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636489January 17, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The steering doesn't return to the center after a hard turn. This requires me to manually return the steering to a neutral forward setup. Additionally, when it's rainy, the emergency rear braking is overly sensitive and will randomly activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636469January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When I reverse, from leaving home at our garage, multiple times the car will apply the brakes. It thinks there is something or someone behind me and applies the brakes to avoid hitting something. I ended up turning off the rear braking setting. I was also cruising along on the highway at 70MPH when the car turned off the the system. It shocked me because I wasn't expecting the gas pedal to be let up. It seemed like the car thought there was another car in front of me even though there were no cars for at least 3/4 mile . It turned off the front collision system. The sensors seem sensitive even though I cleaned the sensor/radar on the front windshield, the front camera, rear camera and the side door cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636464January 17, 2025
SUSPENSION, STEERING
Axels makes clicking noise at the CV Joint when turning. Vehicle has less than 3,000 miles on it. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636461January 17, 2025
UNKNOWN OR OTHER
Clicking sound heard when turning right or left at approximately 300 miles. No warning lights were on during the events. I brought it to dealership and after a test drive, was told it's an axle and will take 2 weeks to get in. I was informed it is safe to drive in the meantime. It has not been inspected by the manufacturer, police or insurance representative. Only the dealership, so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636457January 17, 2025
SERVICE BRAKES
Took delivery of vehicle 11/19/24. Had the vehicle 10 days. Let another vehicle out of the driveway & upon pulling back in got "brake system failure" alert and the car would not stop rolling not matter how hard I hit the brake. I had to push the brake button. The "one pedal driving unavailable" alert also came on. Towed to dealership same day(11/29/24). They tell me it's a software update, but their system won't connect to the car because they need a software update. Finally get the vehicle back on 12/11/24. FOUR DAYS LATER & the same problem again. Brake system failure, one pedal driving & service stabilitrak alerts come on while going to leave my house. Towed again the next morning(12/16/24). Brake booster ordered 12/17 with no ETA. 2 days go by with no communication from them. I ask what's up. Still no ETA. I mention lawyer on Monday the 22nd & wow my part is there on Tuesday! Tells me car will be fixed by 12/27. That day comes only for them to tell me their system isn't working again to program the car. I file a case with Honda. I hear nothing from the dealership again until 1/8/25. I filed lemon law on 1/7. I hear nothing from service again until 1/13 just more excuses & about engineers coming to look at the car and ordering a new module. Get another message from them today that the car can be picked up(1/17/25). I cannot wait to get rid of this vehicle. I do not feel safe driving it anymore especially with 2 children. Luckily I was not on a highway or far from home when these brake failures occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636450January 17, 2025
STEERING, SUSPENSION
Leaking Cv joint causing clicking when making a tight turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636437January 17, 2025
STEERING, ELECTRICAL SYSTEM
Unknown other than noise and knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636436January 17, 2025
UNKNOWN OR OTHER
The Honda link app frequently does not connect to my iPhone to remotely unlock my car. If I am locked out with the keys inside I would not safely get into the vehicle. I hope Honda will fix this issue. The HondaLink app is basically terrible and I give up with the connection after several attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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