Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11636648January 17, 2025
UNKNOWN OR OTHER
No heat at all. This is not good when here in the northeast its only been in the teens. My car has now been sitting at the dealership for a month with no idea when the part will be in to fix it. If they had just said to keep driving it till the parts came in this could have caused a safety issue health wise. I have not contacted the manufacturer as of it about this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636645January 17, 2025
ELECTRICAL SYSTEM
I turned on the car and backed out of my driveway and my infotainment and gauge cluster screens both went black. I pulled over to the side of the road because I could not see what my speed was and I couldn’t see what gear I was in. I restarted the car multiple times and it finally turned back on. I also realized later that I wouldn’t be able to turn on my headlights if it was dark outside. This is very unsafe and should be fixed. I do not believe I am the only one with this issue as I have seen many many others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636644January 17, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When the car is in reverse it will slam on the brakes abruptly while flashing the cross traffic or rear collision warning lights when nothing is there. It’s very annoying and can be a safety hazard especially if it is icy or snowy. I have found myself sliding on ice and snow when in reverse because the vehicle slams on the brakes. I have almost hit things multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636638January 17, 2025
POWER TRAIN
Knocking noises from CV joint when turning left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636633January 17, 2025
BACK OVER PREVENTION: WARNINGS
every time you drive out of our parking garage your warning system will slam on the brakes even if you are not even close to anything....the brake force is extreme and dangerous. extremely sensitive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636632January 17, 2025
ELECTRICAL SYSTEM
when you setup your EV to charge over night to 80 percent or what ever percentage it will charge more then what you programmed it to do....it will be more. Which can be very dangerous. It continues to do this since day one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636631January 17, 2025
UNKNOWN OR OTHER
the Hatchback door opened while we were traveling on the highway without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636630January 17, 2025
STEERING
any time you take a tight turn in either direction you hear a clicking in the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636626January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Automatic Emergency Braking system engages without any apparent reason leading to a very dangerous situation since the vehicle abruptly makes a hard stop. This is a real road safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636623January 17, 2025
STEERING
There is an increasingly loud clicking noise when turning. The dealer states that there is an ongoing issue regarding the steering rack but the parts are out of stock, they advise to keep driving until the part is back in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636616January 17, 2025
STEERING
When turning the steering wheel all the way to the left or right (full lock turn), a clicking sound is noticed on either the front driver or passenger sides of the vehicle. This happens whether the vehicle is moving forward or in reverse. This is a safety concern as a failure could lead to a loss of steering, endangering the driver, occupants and others on the road. The problem has been reproduced by myself, but has not been confirmed by a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636597January 17, 2025
UNKNOWN OR OTHER
When using honda link locking or unlock doors system fails to unlock. If I can’t get to my keys or have lost my keys I’m locked out of my vehicle. In case of emergency I would be locked out of my vehicle and could be a safety hazard. This is unconfirmed by dealer and I have not contacted the manufacturer of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636591January 17, 2025
SUSPENSION, SEATS
I have the same CV joint issue as most prologues. Loud, rapid clicking when turning right or left and Honda has no fix or remedy. I’m kind of just waiting for the front axle to fall apart while driving. The other issue is electrical, issues with hvac system and the memory seat has no fix either. Suspension is biggest issue that is unfixable and seems to be a high risk safety issue in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636590January 17, 2025
STEERING, SUSPENSION, POWER TRAIN
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636588January 17, 2025
WHEELS, STEERING
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636584January 17, 2025
ELECTRICAL SYSTEM, POWER TRAIN
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636577January 17, 2025
SUSPENSION
Knocking noise when making sharp/tight turns/u turns. Took vehicle to Honda dealer and was advised that axle/cv joint is issue. It is known and not estimated repair time provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636567January 17, 2025
STEERING
Vehicle makes a clicking noise at the CV joint. Honda dealer said it was a "known problem but safe to drive." At first I thought it only happened if I had to make a sharp turn and accelerate from a stopped position. Now, it occurs far more frequently even with gentle turns like from a red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636566January 17, 2025
ELECTRICAL SYSTEM
Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636563January 17, 2025
UNKNOWN OR OTHER
HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Prologue