Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11664206June 1, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
During my experience with the 2024 Honda Prologue, I have encountered several significant issues related to the vehicle's starter system. Notably, while reversing, the car intermittently engages the brakes as if it detects an obstacle behind it. Additionally, while driving, the vehicle occasionally applies the brakes unexpectedly, presuming that a collision is imminent. Furthermore, I observed a rapid decline in battery power, accompanied by error messages on the dashboard indicating "Service Soon" and "Service High Voltage System.” After consulting with a service center, I was informed that no issues were detected with the vehicle. However, I am presently receiving persistent error notifications stating "Service High Voltage System" and "Reduced Acceleration Drive with Care." In addition, the air conditioning system has ceased to function, and I have been unable to charge the vehicle effectively. Each attempt to charge concludes with the message indicating that charging is complete, yet the battery remains at a static level of 91%. These issues present serious concerns regarding vehicle safety. The unpredictability of the braking system could potentially lead to an accident, while a sudden failure of the battery during travel could leave me stranded, endangering myself and others. These examples represent just a portion of the various complications I have experienced, highlighting a significant safety risk associated with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663928May 30, 2025
UNKNOWN OR OTHER
HONDALINK app does not operate as intended, restricting access to vehicle door unlock, safety warnings/alerts or tire safety information or roadside assistance during incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663390May 28, 2025
SERVICE BRAKES, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was taking my Prologue in reverse and will slam on the brakes even when there is nothing behind me. It happens frequently nothing behind me. As others have reported here and elsewhere online, my Prologue emergency braking/collision detection system repeatedly activates when there is no danger of a collision. Backing out of my driveway I can expect that 40% of the time the car will slam on the brakes for no reason and apply the parking brake, which I then have to disengage manually to continue backing out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663326May 28, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I put the car in reverse the automatic emergency braking system engages multiple times. Though there are on abstracts on the path. I have to constantly keep pressing the parking brake multiple times in order to get out of my driveway in the morning and afternoon. This is a constant occurrence weather there it is raining or not raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662979May 24, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During a storm when backing up out of parking spot the prologue did an emergency breaking procedure , engaging the parking break. (There was no one behind me or anything in the way) and left me stuck in the middle of the street until I could figure out what happened. I had to manually release the parking brake and as I did that, I then almost ran into someone that was trying to go around me while I was a full stop. Since this happened randomly, I was not fully sure what was going on . This creates a huge safety hazard when there is no reason for it. There are many reports of this in forums that say just turn it to warning only mode, which then removes a safety feature that 1, was paid for and 2 could actually prevent a accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662913May 24, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
cuando obtuve el vehiculo a los 5 meses comenso con un golpeteo al girar el volante lo lleve al consecionario y me dijeron que tenia que cambiarle una pieza pero que no la tenian que tocaba esperar un tiempo. pregunte si no habia ningun problema y me dijeron que no que podia seguir conduciendo asi el vehiculo. yo lo lleve en el mes de enero y hasta el mes de abril me llamaron para decirme que la pieza habia llegado. esto me puso en riesgo porque ese golpe cada vez es mas fuerte. alguien externo me dijo que eso era muy peligroso andar asi porque me puedo quedar sin direccion en cualquier momento. el vehiculo nunca me dio una luz de advertencia.mi segungo problema es que cuando voy conduciendo el vehiculo frena bruscamente como si detectara algo en la carretera este es muy sensible y me parese peligroso porque si esto me lo hace en una via de alta velocidad puede causar un accidente, lo mismo pasa cuando doy reversa. este problema no lo he puesto en conocimiento de nadie
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662778May 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving very slowly with plenty of distance from me and the car in front of me, car's auto emergency braked HARD. Thought this was a one off but this happened it my other Prologue this week (we own 2) so I decided to report. Scary event that makes you think you hit something and could potentially cause whiplash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662776May 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Crawling in traffic at low speed 5-10 miles per hour when the auto emergency brake initiated a complete hard stop for no reason. I was not in danger of hitting the car in front of me. Car braked so hard that I thought I had hit something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662202May 20, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Automatic braking is very sensitive, especially in the rain, and even more so when backing up in the rain. The unexpected braking happened to me at a rotary for no apparent reason, and numerous times in reverse. Service Vehicle Soon Light/(Propulsion System Failure) came on randomly at around 4000 miles. Within a day or so it turned off. Nothing with the car seemed to be effected. Then around 4500 symbol turned on again and has been on for a day or so. No notable issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662047May 20, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving to work both digital screens turned off, I have no data, no speedometer, nothing. I pulled over and turned off the car and it did not reset nor come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661921May 19, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When going in reverse my Prologue will slam on the brakes even when there is nothing behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661827May 19, 2025
EXTERIOR LIGHTING
Often after signaling and completing a right turn, the momentum of the turn signal stalk automatically returning to the off position carries it slightly past center, causing the left turn signal to flash 3 times. This can lead to confusion for other drivers. For example, when I am turning onto a multi-lane roadway, they may mistakenly believe that I intend to immediately merge into their lane and react defensively, disrupting traffic flow in potentially dangerous ways. This has not been inspected and confirmed yet by my dealer service department, but unfortunately seems to be a common complaint made by other Prologue drivers that I've conversed with. This issue has also been observed by Chevrolet Blazer EV owners as their vehicle utilizes identical turn signal stalk components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661770May 19, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SUSPENSION
Around 500 miles into my lease the CV Balljoint is making a creaking noise. Now the noise extends to both front cv joints and the clicking or knocking sound is all the time, every turn now. Spoke to dealer and they said this is a known issue and they are working on it but nothing so far. In addition, the emergency braking system is too sensitive. On a small bump the car emergency braking kicked in and slammed on the brakes for no apparent reason. This happened over 14 times in the first 3 months. Eventually, I had to turn off my collision braking. Several times I thought the car tires exploded. Dangerous as I do not have control of brakes, steering, etc... everytime this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661660May 18, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
GPS Navigation - The dashboard's Google GPS navigation has stopped functioning. OnStar System - The OnStar light remains red, indicating a potential issue with the system. CarPlay - offers to use Google Maps or Maps, however, when selecting Maps, the system returns the Google Maps. Safety Concerns - While the immediate safety risks may be minimal, the malfunctioning GPS can affect route planning, and the red OnStar light suggests potential issues with emergency communication services. I was utilizing the navigation system when it stopped working and I did get lost because the system stopped working and displayed where I had last charged my car. When I contacted Honda, I was given an appointment date/time. On the day of the appointment, Honda Service team was unsure why I was given a 5 PM appointment and did not provide assistance. I plan to go again this week to get assistance. There are numerous complaints on the forum with customers stating the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661648May 17, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
On April 19, 2025, the "Engine/Battery Fault" warning light illuminated on my vehicle. At the time, the car had only 1,398 miles on the odometer and had been purchased just one month prior. Shortly after the warning appeared, I received a diagnostic report from OnStar indicating fault code U362A. The vehicle exhibited significantly reduced acceleration and limited charging capability. Concerned about the issue, I brought the car to the dealership where I purchased it for inspection and service. The dealership performed a reset of the main computer system, which cleared the warning light. However, I remain concerned about the reliability of the vehicle. If this issue were to occur again—especially while driving in a remote area—I could be left stranded without the ability to drive or charge the car. While the problem has not resurfaced since the reset, I am worried it may return unexpectedly, affecting my confidence in taking the vehicle on longer trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661625May 17, 2025
ELECTRICAL SYSTEM
I activate the right turn signal then turn right. When the turn is complete and the steering wheel straightens out, the right turn signal is automatically cancelled (as is normal). However, one out of about five times, after the right turn signal is automatically cancelled, the *left* turn signal activates for three blinks, as though it was momentarily pressed. The dealer was able to duplicate the problem, then "test drove another Prologue in stock, duplicated concern on known good Prologue." Then the dealer went on to conclude, "Characteristic of vehicle, no problem found." The service manager and the general manager at the dealer state that this is not a safety issue. I had let the dealer know, and it is in writing on the repair order, that a car coming in the opposite direction to me turned left in front of me thinking I was turning left (because my car's left blinker was on after I had just completed a right hand turn). I braked to avoid hitting this other car. I contacted American Honda and created a case number. A few days later the American Honda agent confirmed exactly what the dealer stated. First, that Honda does not consider this a safety issue and second, that it is characteristic of the vehicle and therefore no problem exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661363May 16, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
While sitting idle at a traffic light, my forward collision notification beeped in spite of my Honda Prologue and the vehicle in front of me being completely still. Otherwise, no movement was taking place in front of my car. I captured this on camera during an incident when this occurred briefly. I would be happy for Honda to inspect this. I haven’t reported this to anyone else at this point. No other warning lights or messages indicated this could be a problem. This failure of my forward collision warning system has occurred about 50 times since purchasing this Prologue in late December of last year (over about 7,500 miles). At times, the beeping won’t stop unless I put the car in park. I learned the locations of the sensors behind the rear-view mirror and on the bumper. I cleaned the outer surfaces off to no effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660874May 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I turned my car on and it made an extremely loud, dangerously loud, loudest noise you have ever heard loud, static noise. I turned it off and waited and turned it back on and same thing. I tried shifting it to drive, and the noise stopped. However, every time I did anything where the vehicle would make a noise, it would make a full-volume static blasting noise instead. It was not safe to drive and I am afraid it has permanently damaged my eardrums. This is a known issue (see links below) and needs to be fixed immediately. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11660110May 10, 2025
ELECTRICAL SYSTEM
The tire monitor system is not working at all, I have tried resetting it for hundreds of times. It will recaliber and show me the tire pressure on all wheels just for 5 min. And once I start driving it gives me warning again( tire monitor system service).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659643May 7, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Passenger side mirror will not move. Blind spot warning on passenger side/ mirror inoperative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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