Honda Passport Complaints (2020)

105 consumer complaints on file.

#11585931April 29, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated while driving at various speeds, the message "Brake" was displayed, and the steering wheel shuddered significantly. The contact was able to continue driving. Additionally, the contact stated that while her husband was driving 35 MPH, the Automatic Emergency Braking system engaged suddenly, nearly causing the vehicle to be rear-ended, and the incident led to road rage. The driver depressed the accelerator pedal and continued driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 17,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584951April 24, 2024
FUEL/PROPULSION SYSTEM
I was driving on a highway when my car just shut off in the middle lane in the middle of the highway. And I had five errors come up on my screen and my car would not start back up. I had it towed to Honda where they said it was my fuel pump. My safety was put at risk because the car just shut off while driving 75 mph in the middle lane and came to a complete stop. I was not able to roll to the side of the road. Honda released a recall on 2020 passports for the fuel pump in Feb 2024 for this exact reason but my Vin number was not included so I contacted Honda to see if I could get reimbursed since it did happen to my passport in Jan 2024 and they are stating that at this time I cannot be reimbursed because it’s only on select passports, even though it happened to my passport.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583564April 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Lately the automatic braking system has been applying the brakes unnecessarily when there's nothing in front of me. That is an escalation from the at least 3-4 times a week the brake sign will light up and the steering wheel will shake to let me know to brake but there's no car in front of me but rather a car in the lane going the opposite direction. I love in West Virginia and there's a lot of two lane roads and it happens a lot of those two lane roads. Even ones that are clearly marked with lines. I have not taken it in to the dealer but have been in groups that have complained of the exact same issue. This happens from. Highway speeds to low town speeds as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580208March 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision mitigation braking system (CMBS) comes on randomly with no vehicles or obstructions in front of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578026March 18, 2024
POWER TRAIN, ENGINE
The engine lost power and shut down while driving on the highway. The vehicle has been at a Honda dealership since this date (so about 8 weeks now). It can be inspected but I am on the verge of replacing the engine at my cost. The loss of power resulted in putting the vehicle on the side of and icy highway at night and at risk of being hit or sideswiped. There was very little cell service which meant that a tow truck couldn't be called right away. There were no warning signs that the engine was experiencing trouble before this engine failure. The problem has not been reproduced by the dealership. They have inspected the vehicle and have only pointed to low oil/leaking oil as the issue. I myself have no evidence of leaking oil or low oil. There again, were no warnings/symptoms prior to the failure. The problem occurred at the moment that the engine supposedly failed completely. The dealership and American Honda have not entertained any failure other than the low oil and my oil change which occured 5300 miles and over three months prior. I cannot understand as a consumer with a PowerTrain warranty and a car with some known recalls (fuel pump/ connecting rod) refuse to be concerned for the safety of their customers and use my vehicle to determine what the real issue was or is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576848March 12, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Nothing has failed currently, more so the system overreacts to EVERYTHING. Trucks nearby, swerve. Guardrails, center lanes, etc. it’s insanely inconsistent and I’m not surprised it’s caused accidents, the ACC and brake assist need to be fixed on these cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576725March 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my brake warning light on the dash will come on for no reason, it will flash, beep and the car will slightly shake (similar to when the car leaves the lane without using your turn signal). This happens every time I drive. It’s not occasional. I have mentioned it to the dealer a couple of times during normal service but they say the sensor is fine. It obviously isn’t. I’m afraid it will lead to an unfortunate accident by not activating when there is a real danger of a crash. I can’t fill in every date below but the most current incident is noted below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568728January 30, 2024
ELECTRICAL SYSTEM
On [XXX], I was traveling to Destin Florida, on [XXX], the interstate came to a complete stop. My 2020 Honda Passport shut down do to the engine idle stop being engaged. When traffic started to move the engine would not start. I sat in the fast lane of [XXX] for approximately two minutes before the vehicle would start. Multiple attempts were made to restart the vehicle. Finally it started. This is the second time this has occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555861November 18, 2023
UNKNOWN OR OTHER
I am constantly hearing a cracking noise through the dash. I thought it was the speaker, but I can hear it even when radio is off. At first it would come and go. Now, it is almost constant. It sounds like there is something rattling against a speaker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555655November 17, 2023
EXTERIOR LIGHTING
Upon many vehicles flashing headlights coming towards me, and the driver in front of me pulling over, I investigated once I reached my destination. It soon was evident that the water inside my driver's side headlamp had frozen and was creating a prismatic effect and reflecting light all over the road. This created significant safety risks to my family and other motorist. Honda investigated and acknowledged a TSB for water in the headlights due to a manufacturing defect. However the cost of replacement and the availability of a replacement lamp are prohibitive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546317September 25, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
While at a stoplight with traffic behind me, my Honda quit and couldn't be moved out of road, or restarted for service. No warning on dashboard or lights to let me know what problem was. It went through every error in the system! I had to call police to block traffic and call a wrecker to come tow me to AutoZone for a replacement battery. It was the wrecker service that advised it was not the first time he had seen this happen. My car is only 3 years old and did not give a warning, it just stopped in traffic putting me and others in danger. I had unnecessary cost and repairs that should never had to be made. The local police had to use resources that took time away from them as well. This was on a busy Saturday afternoon on a well traveled road. This is NOT in the best interest of the public! Now I have to take time off work to have it looked at with dealer. All this could have been avoided if this technology was not put on the vehicle. I expect better from Honda! My next vehicle will be something without all this unnecessary technology that puts people in danger!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540400August 23, 2023
VISIBILITY/WIPER, VISIBILITY:REARVIEW MIRRORS/DEVICES
My 2020 Honda Passport was recalled to replace the two side mirrors in May 2023. I took my vehicle to Autonation Honda Dulles, VA to have the recall performed. After the recall was performed I was driving home when the glass on both side mirrors fell out. I take the car in for a safety recall and the work performed by the dealer is substandard in completing this recall. This could have led to a catastrophic incident. I had to return back to Autonation Honda to have the work done properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539984August 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Collision Avoidance System is overly sensitive and brakes the car unexpectedly when there is a car slowing down in a left hand lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533579July 21, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle constantly activates the collision warning system any time on a 2 lane road and a car approaches the opposite way. The steering wheel shakes and flashes the brake on dash. Not only is it annoying it is dangerous because it catches you off guard nearly cause accidents. I’ve had in for service one dealer said it was bugs on the camera and another told me they would only look at it if I paid $200.00 the vehicle is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528059June 21, 2023
ENGINE
This has happened 3 different times starting on 5/28/23. While at a stop light the engine shut off function goes into effect. The engine then shuts off and won't restart until you put it back in park and restart the vehicle. This is dangerous and could cause accidents when in stop and go traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526774June 13, 2023
UNKNOWN OR OTHER
I currently have a 2020 Honda Passport. When I am driving the radio system begins making loud cracking and popping sounds (almost as small things are hitting the windshield). The sounds can still be heard if I turn the entertainment system off. It doesn't matter if I turn the volume low if it always the same frequency. It will continue on an off while driving for a few minutes and then it frequently make a very loud static sound abruptly before saying the network is no longer working. The sound is so sound and jarring it causes me to jump while driving because I never know when this is going to happen. I found and article online that stated: Common symptoms that Honda drivers have experienced in affected vehicles include popping or crackling sounds from the speakers, loss of sound from the audio system, network loss messages, and errors in the display screen. Also there was a Honda Bulletin in March 2019 - 11536Version 1 that states this exact issue was a problem in an earlier model- After realizing this because it has stated happening more frequently initial time it happened was probably prior to this one however we thought it was bugs hitting the windshield while we were driving at night time in a moral rural area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519774May 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance Automatic Emergency Braking Assist warning light illuminated, causing the steering wheel to vibrate. The vehicle was taken to the dealer, where the cameras were adjusted; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518930April 25, 2023
UNKNOWN OR OTHER
My infotainment system cracks and blanks out often. It makes a very loud noise and seems to be even lounder than the radio is set at the time. It is very distracting. This is a new vehicle to me and when it happens, especially the first time, it scared me tremendously. It has also completely blanked the screen out from time to time as well. After researching online, this seems to be a common problem but no recall has been issued. I contacted my nearest dealer (Planet Honda, Golden CO) and they said that I could pay to have it checked out, but thats all they could do. the date listed is the first time it happened, a few days after purchased. It happens daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515971April 7, 2023
POWER TRAIN
The contact owns a 2020 Honda Passport. The contact stated that while driving at various speeds, the transmission erroneously shifted to neural and suddenly the vehicle would not accelerate while depressing the accelerator pedal. During the failure, the shift indicator displayed that the transmission was in drive(D). The failure had occurred on multiple occasions. The vehicle was taken to the local dealer who was unable to duplicate or determine the cause of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513394March 23, 2023
ELECTRICAL SYSTEM, ENGINE
With the Idle-Stop activated, the engine shut down while stopped at a red light. However, when I disengaged the brake and tried to push the gas pedal to start, the car did not restart. It went "dead." I had to attempt to restart the car, and it took multiple attempts to get it to restart. I ultimately had to put the vehicle in park and then re-start the engine manually once the 2020 Passport "re-set" itself. This was dangerous, as I was in a very active intersection at dusk/night and the Passport became hard to see as the electrical system + engine shut down and would not restart promptly with cars trying to go through the green light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Passport