Honda Passport Complaints (2021)

145 consumer complaints on file.

#11689377September 24, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
CMBS (Collision Mitigation Braking System) Problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687425September 15, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My Passport has shut down 4 times recently while idling at a stop. There is a auto start/stop feature on the car that shuts down the engine at stops until the brake is released. The problem is that it sometimes does not restart after releasing the brake. The first 3 times it happened at an intersection so it was no big deal. The last time, today, it stalled on a highway as soon as I stopped for heavy traffic. The car was automatically put it neutral and it took me about 40-50 seconds to realize what happened and to restart while the lanes next to me started moving at highway speeds. I looked up the problem online and saw a "Honda Idle-Stop Class Action Suit ([XXX])" and found out that it is happening to others as well. [XXX] I am not looking for money but want this to be looked at. I will be taking my vehicle in for repairs at a Honda dealership later this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685524September 7, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
When I turn on the car, the "BRAKE SYSTEM" warning light appears, along with several alerts that disable all Honda safety features, including: 1. Road Departure Mitigation System Problem 2. Auto High-Beam Problem 3. Adaptive Cruise Control Problem 4. Lane Keeping Assist Problem 5. Collision Mitigation System Problem After taking the vehicle to a Honda dealership, the diagnosis was a failure of the Multipurpose Camera Unit and/or the Millimeter Wave Radar. Unfortunately, this is a common issue affecting several Honda models, including the Clarity, Fit, Pilot, Passport, and CR-V. Due to high demand and limited supply, the camera unit is currently sold out nationwide with no estimated restock date. Repairing this issue is expected to cost approximately $2,600, with no set timeline for when the parts will become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685164September 4, 2025
UNKNOWN OR OTHER
my vehicle shut off during idle for energy compensation. It failed to restart and allow the vehicle to be in drive causing the car to stall out and not turn back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676726July 28, 2025
POWER TRAIN
I was driving along at 65 miles an hour when the car randomly threw itself into neutral. I turned the car off restarted it drive a little bit. It continued to happen over and over and it usually does not matter on the speed. After the transmission replacement, the transmission still continues to hit hard on third and fourth gear..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675980July 24, 2025
POWER TRAIN
The rod bearings failed requiring a new motor. The vehicle is available for inspection. My safety is at risk as well as the risk of others because the vehicle is not able to be driven. The problem has been confirmed by Ziegler Honda of Racine. They formed a diagnostic test and quoted me $6K+ repair. There were no warning lamps and this issues started about 1 week ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672023July 8, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Owned the 2021 Honda Passport for 4 years and have had multiple issues over that time. 1st. Electrical issues. Randomly while driving the center/head unit will continuously restart on a loop until vehicle is turned off and turned back on. 2nd. The speakers make crackling noises randomly while driving. Even when the audio/speakers are turned off the crackling continues. (Very loud and annoying) 3rd. The Passport sometimes shuts off completely when stopped at red lights and has difficultly turning back on / restarting. This showed an error that there was a battery issue, which the battery had just been replaced a month or two earlier. It said something about being in accessory mode. 4th. The sensor that tracks oncoming traffic goes off sporadically. There are times on single lane roads that the car forces the breaks on because it senses cars on the other side. 5th. There has been issues while accelerating that feel like the car is having trouble shifting. It continues to rev but not go, when letting off the gas it almost feels like its doing an engine break to get back down to a certain rpm or something. Had the whole car bouncing, had to pull over and turn off the car to get it to start working properly. *** All of that said, this car has been and continues to feel unsafe to drive for multiple reasons listed above. I'd be more than happy to go into more detail for them if needed. ***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665781June 9, 2025
SERVICE BRAKES
Concerns with the brake master cylinder and brake booster. Bolts not torqued enough during manufacturing. I had an independent inspection completed on 6/4/25. Technician determined the bolts were not torqued properly. Concern is my brakes could fail causing fatal crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659804May 8, 2025
UNKNOWN OR OTHER
2021 car manufactured. 10/2022 car purchased used/certified from Honda dealer. 12/10/2023 Car would not start. All lights not working. Called roadside assistance. While waiting, approximately 30 minutes later, tried starting the vehicle and it started. 12/11/2023 Took the car to the dealership, still under warranty, dealership replaced the battery 5/6/2025 car would not start. Waited approximately 10 minutes, tried starting the vehicle and it started. Dashlights were working, batter light did not come on. 5/6/2025 Took car to the dealership, battery not under warranty. was told they would replace the battery for $400-$500 or I could have a diagnosis performed for $150. I declined both because it has only been 1 year and 5 months since the battery had been replaced. I feel like its another issue and it should be looked into for free. The manager would not meet my request. I left. 5/7/2025 Spoke with another manager at the dealership. Explained the situation. Was told I could bring the car in for a battery test for free. I declined because I didn't want to purchase a battery or other services from the dealership at potentially higher cost than a don-dealership mechanic. 5/8/2025 Brought car to local mechanic. Battery test performed, cranking/starter test performed. Both were in normal ranges. I did not receive any other service at the mechanic. Approx 1/2024 stopped using the auto-idle stop feature due to feeling unsafe at stop lights. Occassionally, when auto-idle goes off then restarts the car feels like it is struggling to restart and dashlights briefly dim. I now manually turn off this feature each time I drive. These problems have been reported to the dealership, Holler Honda. The problems have not been reproduced or confirmed at the dealership because they have only happened twice. The vehicle has not been inspected other than during recalls and oil changes. No warning lamps or messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659429May 7, 2025
SEATS, AIR BAGS, SEAT BELTS
There were no warning light, malfunction errors or anything prior to 1/4/2025. My passenger seat weight sensor was supposedly finally replaced on 4/9/2025 (I kept being turned away due to the part not being available), but it is still not working, as it is not illuminating/communicating with the dashboard appropriately. I told the dealer this the same day and they said it was late in the day so I had to bring it back. I went back to the shop twice and the second time they kept my car for 5 hours and said they couldn’t figure out why it’s not working so I would have to go back to the collision shop from 1/9/2024 to see if it is a wire or air bag issue. I got in my car and noticed that now the passer seat belt alarm is on so I took it back. They told me they can’t keep examining my car and I would have to pay for a full diagnostic test to see why the seat belt alarm and weight sensor is not working. I kept going back and forth with them that this is a safety issue and it needs to be fixed and I should not have to pay for this because at least the seat belt alarm was working before I went to them on 4/29/25. I also asked for a supervisor and was told no one was available and I would have to come back a 4th time. I left and instead of going back for who knows how long, I called the collision shop on 4/30/25 and have gone back and forth with them about finding out why my car is still not fixed. It is now 5/7/2025 and neither my passenger air bag sensor or seat belt sensor is working properly and the alarm is still beeping unless I lock the passenger seat belt. I do not trust the dealership and I am pissed off at the collision shop because no one seems to care that there are safety defects that are still not working correctly. I should also not have to pay for something that was out of my control and should have been done correctly the first time. I need some help now as this is an urgent matter and I do not feel safe or that my passenger will be safe in my vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11656451April 23, 2025
POWER TRAIN
TRANSMISSION SLOW TO ENGAGE FROM REVERSE TO DRIVE WHEN BACKING OUT OF DRIVEWAY. SO SLOW THAT ONCOMMING VEHICLE HAD TO STOP QUICKLY. RIDING AT ABOUT 30MPH ON A DOWNHILL GRADE THE TRANSMISSION IS CONFUSED AND IT FEELS LIKE IT CAN'T FIND A GEAR TO STAY IN THUS CAUSING MUCH DISTRESS TO DRIVER IT FEELS LIKE CAR IS BREAKING AND SURGING FOWARD WITH DRIVER HAVING LITTLE CONTROLL OVER SITUATION. REPORTED TO HONDA IN COMPLAINT AND WAS TOLD THAT IS THE WAY TRANSMISSION IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653080April 6, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle infotainment system froze. Several minutes later after driving, I pressed the brakes but they did not function. The vehicle would not stop and crashed into the vehicle in front of me. Emergency braking did not engage or otherwise show signs of activation. After turning off the car and dealing with the accident, I restarted the vehicle and the brakes and infotainment system operated normally.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11653020April 6, 2025
ENGINE
Engine Restart failure. Vehicle approached intersection, came to complete start and engine stopped. Vehicle would not restart when I lifted foot off of brake pedal. I had to shut vehicle off, waited a few minutes and restarted it again. Vehicle's Auto Idle Stop system was activate at time. on 12/11/2024 reported incident to NuCar Honda, Norwood, MA. They were unable to duplicate issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651961April 1, 2025
ENGINE
While at a stop light, there was an engine start failure that caused the vehicle not to restart. It took me approximately 5 minutes to get it to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648143March 13, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My automati braking has repeatedly malfunctioned and deployed emergency braking when no other vehicle is in the front of mine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647468March 10, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Vehicle engine keeps stopping while in drive and puts itself in neutral and turn offs, metal flying around the engine, vehicle jumps and makes loud rattling noise, vehicle electrical issue all components turned themselves off, Catalyst converter and several other vehicle issues alarm safety , vehicle gets stuck on hill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647271March 9, 2025
SERVICE BRAKES
This afternoon traveling home from our 5 year olds swim class, turning into our neighborhood at appropriate speed and braking. Shortly after I turned in, my passport jerked, dinged, locked the steering and then was ok. No error lights came on but was very scary. Too many recalls with this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645702March 1, 2025
ENGINE
I purchased a 2021 Passport this week with 22k miles. Test drive was great, but the next day I noticed a knocking sound coming from the engine at low rpm on a warm engine. I took back to the dealer twice and they told me it was normal… I took it to another Honda and they diagnosed crank bearing knock. I just purchased this car with low miles and it has engine problems which is very scary. Maintenance records are great. I’ve been reading forums and this problem is very common with these engines. A lot of people have been told it was normal, but it is not. It’s very scary and dangerous to find out I bought a defective engine. I have a video of the knocking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634919January 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Honda Passport. The contact stated while driving at 22 MPH, "The Collision Mitigation Braking System" warning message illuminated. The contact stated the vehicle applied the emergency brakes independently. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 25,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626123November 19, 2024
SERVICE BRAKES
The contact owns a 2021 Honda Passport. The contact stated while driving at an undisclosed speed and coming to a stop light, the brake pedal was depressed, and the wheels locked up. The contact stated that the vehicle failed to come to a gradual stop. The contact was able to continue driving after the brakes had been released. The failure occurred intermittently. The service brake warning light was illuminated. The dealer was unable to reproduce the failure and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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